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題名:Co-production and the Roles of Dependence and Service Importance
書刊名:Asia Pacific Management Review
作者:Wang, Chung-yuLee, Hsiao-chingWu, Li-wei
出版日期:2015
卷期:20:3
頁次:頁148-155
主題關鍵詞:ServicePerceived importance of serviceDependenceCo-production
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:3
期刊論文
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35.Park, J.、Kim, J.、Koh, J.(2010)。Determinants of continuous usage intention in web analytics services。Electronic Commerce Research and Applications,9(1),61-72。  new window
36.Oh, L. B.、Teo, H. H.(2010)。Consumer value co-creation in a hybrid commerce service-delivery system。International Journal of Electronic Commerce,14(3),35-62。  new window
37.Mills, P. K.、Chase, R. B.、Margulies, N.(1983)。Motivating the client/employee system as a service production strategy。Academy of Management Review,8(2),301-310。  new window
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39.Chan, Kimmy Wa、Yim, Chi Kin Bennett、Lam, Simon S. K.(2010)。Is Customer Participation in Value Creation a Double-edged Sword? Evidence from Professional Financial Services across Cultures。Journal of Marketing,74(3),48-64。  new window
40.Leonard, L. N. K.、Cronan, T. P.、Kreie, J.(2004)。What Influences IT Ethical Behavior Intentions-planned Behavior, Reasoned Action, Perceived Importance, or Individual Characteristics?。Information and Management,42(1),143-158。  new window
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43.Bettencourt, L. A.、Ostrom, A. L.、Brown, S. W.、Roundtree, R. I.(2002)。Client co-production in knowledge-intensive business services。California Management Review,44(4),100-128。  new window
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46.Tokman, M.、Davis, L. M.、Lemon, K. N.(2007)。The WOW factor: Creating value through win-back offers to reacquire lost customers。Journal of Retailing,83(1),47-64。  new window
47.Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Switching barriers and repurchase intentions in services。Journal of Retailing,76(2),259-274。  new window
48.Sharma, N.、Patterson, P. G.(2000)。Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services。International Journal of Service Industry Management,11(5),470-490。  new window
49.Lengnick-Hall, C. A.(1996)。Customer contributions to quality: a different view of the customer-oriented firm。The Academy of Management Review,21(3),791-824。  new window
50.Bitner, Mary Jo、Faranda, William T.、Hubbert, Amy R.、Zeithaml, Valarie A.(1997)。Customer contributions and roles in service delivery。International Journal of Service Industry Management,8(3),193-205。  new window
51.Gilliland, David I.、Bello, Daniel C.(2002)。Two sides to attitudinal commitment: The effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels。Journal of the Academy of Marketing Science,30(1),24-43。  new window
52.Bendapudi, Neeli、Leone, Robert P.(2003)。Psychological Implications of Customer Participation in Co-Production。Journal of Marketing,67(1),14-28。  new window
53.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
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55.Akaka, Melissa Archpru、Maglio, Paul P.、Vargo, Stephen L.(2008)。On Value and Value Co-Creation: A Service Systems and Service Logic Perspective。European Management Journal,26(3),145-152。  new window
56.Verhoef, Peter C.、Reinartz, Werner J.、Krafft, Manfred(2010)。Customer engagement as a new perspective in customer management。Journal of Service Research,13(3),247-252。  new window
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63.Dong, Beibei、Evans, Kenneth R.、Zou, Shaoming(2008)。The effects of customer participation in co-created service recovery。Journal of the Academy of Marketing Science,36(1),123-137。  new window
64.Payne, Adrian F.、Storbacka, Kaj、Frow, Pennie(2008)。Managing the co-creation of value。Journal of the Academy of Marketing Science,36(1),83-96。  new window
65.Andaleeb, S. S.(1996)。An Experimental Investigation of Satisfaction and Commitment in Marketing Channels: The Role of Trust and Dependence?。Journal of Retailing,72(1),77-93。  new window
66.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
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68.Auh, Seigyoung、Bell, Simon J.、McLeod, Colin S.、Shih, Eric(2007)。Co-production and customer loyalty in financial services。Journal of Retailing,83(3),359-370。  new window
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研究報告
1.Kuusisto, A.、Paallysaho, S.(2008)。Customer role in service production and innovation-looking for directions for future research。Lappeenranta, Finland:Lappeenranta University of Technology。  new window
圖書
1.Lovelock, Christopher H.(1996)。Service Marketing。Englewood Cliffs, NJ:Prentice-Hall。  new window
2.Memmi, A.(1984)。Dependence: A sketch for a portrait of the dependent。Boston, MA:Beacon Press。  new window
3.Fehr, Berverley(1996)。Friendship processes。Sage。  new window
4.Schneider, Benjamin、Bowen, David E.(1995)。Winning the service game。Harvard Business School Press。  new window
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6.Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。  new window
圖書論文
1.Ray, Micheal L.、Sawyer, A. G.、Rothschild, M. L.、Heeler, R. M.、Strong, E. C.、Reed, J. B.(1973)。Marketing communication and the hierarchy of effects。New models for mass communication research。Beverly Hills, CA:Sage。  new window
 
 
 
 
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