| 期刊論文| 1. | Gerhart, B.、Wright, P. M.、McMahan, G. C.、Snell, S. A.(2000)。Measurement error in research on human resources and firm performance: How much error is there and how does it influence effect size estimates?。Personnel Psychology，53(4)，803-834。   | | 2. | Aselage, J.、Eisenberger, R.(2003)。Perceived Organizational Support and Psychological Contracts: A Theoretical Integration。Journal of Organizational Behavior，24(5)，491-509。 | | 3. | Hutchison, S.、Garstka, M. L.(1996)。Sources of perceived organizational support: Goal setting and feedback。Journal of Applied Social Psychology，26(15)，1351-1366。 | | 4. | Guzzo, R. A.、Noonan, K. A.、Elron, E.(1994)。Expatriate managers and psychological contract。Journal of Applied Psychology，79(4)，617-626。 | | 5. | Bowen, D. E.、Gilliland, S. W.、Folger, R.(1999)。HRM and service fairness: How being fair with employees spills over to customers?。Organizational Dynamics，27(3)，7-23。 | | 6. | Kuehn, K. W.、Al-Busaidi, Y.(2002)。Citizenship behavior in a non-Western context: An examination of the role of satisfaction, commitment and job characteristics on self-reported OCB。International Journal of Commerce and Management，12(2)，107-126。 | | 7. | Kelley, S. W.、Hoffman, K. D.(1997)。An Investigation of Positive Affect, Prosocial Behaviors and Service Quality。Journal of Retailing，73(3)，407-427。 | | 8. | Meyer, John P.、Herscovitch, Lynne(2001)。Commitment in the workplace: Toward a general model。Human Resource Management Review，11(3)，299-326。 | | 9. | Hutchison, S.(1997)。Perceived organizational support: Further evidence of construct validity。Educational and Psychology Measurement，57(6)，1034-1052。 | | 10. | Allen, David G.、Shore, Lynn M.、Griffeth, Rodger W.(2003)。The role of perceived organizational support and supportive human resource practices in the turnover process。Journal of Management，29(1)，99-118。 | | 11. | Buchanan, Bruce II(1974)。Building organizational commitment: The socialization of managers in work organizations。Administrative Science Quarterly，19(4)，533-546。 | | 12. | O'Reilly, C. A. III、Chatman, J. A.(1986)。Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior。Journal of Applied Psychology，71(3)，492-499。 | | 13. | Byrd, M. E.(2006)。Social exchange as a framework for client-nurse interaction during public health nursing maternal-child home visits。Public Health Nursing，23(3)，271-276。 | | 14. | Feather, N. T.、Rauter, K. A.(2004)。Organizational citizenship behavior in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values。Journal of Occupational and Organizational Psychology，77(1)，81-94。 | | 15. | Kaufman, J. D.、Stamper, C. L.、Tesluk, P. E.(2001)。Do supportive organizational make for good corporate citizens。Journal of Managerial Issues，8(4)，436-449。 | | 16. | Meyer, J. P.、Smith, C. A.(2000)。HRM practices and organizational commitment: Test of a mediation model。Canadian Journal of Administrative Sciences，17(4)，319-332。 | | 17. | Lee, Y. K.、Nam, F. H.、Park, D. H.、Lee, K. H.(2006)。What factors influence customer-oriented prosocial behavior of customer-contact employees?。Journal of Service Marketing，20(4)，251-264。 | | 18. | Van Dyne, L.、LePine, J. A.(1998)。Helping and voice extra-role behaviors: Evidence of construct and predictive。Academy of Management Journal，41(1)，108-119。 | | 19. | Schneider, Benjamin、Bowen, David E.(1985)。Employee and Customer Perceptions of Service in Banks: Replication and Extension。Journal of Applied Psychology，70(3)，423-433。 | | 20. | 汪美伶、鄭雯憶(20071200)。組織支持與服務導向組織公民行為--服務氣候之干擾角色。人力資源管理學報，7(4)，71-93。 延伸查詢 | | 21. | 廖述賢、張文榮(20100600)。市場導向、創新能力、行銷能力與經營績效。商略學報，2(2)，87-107。 延伸查詢 | | 22. | Levinson, H.(1965)。Reciprocation: The relationship between man and organization。Administrative Science Quarterly，9(4)，370-390。 | | 23. | Wayne, S. J.、Shore, L. M.、Liden, R. C.(1997)。Perceptions of organizational support and leader-member exchange: A social exchange perspective。Academy of Management Journal，40(1)，82-111。 | | 24. | Eisenberger, Robert、Armeli, Stephen、Rexwinkel, Barbara、Lynch, Patrick D.、Rhoades, Linda(2001)。Reciprocation of perceived organizational support。Journal of Applied Psychology，86(1)，42-51。 | | 25. | Podsakoff, P. M.、Mackenzie, S. B.(1997)。Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research。Human Performance，10(2)，133-151。 | | 26. | Meyer, John P.、Stanley, David J.、Herscovitch, Lynne、Topolnytsky, Laryssa(2002)。Affective, Continuance, and Normative Commitment to the Organization: A Meta-Analysis of Antecedents, Correlates, and Consequences。Journal of Vocational behavior，61(1)，20-52。 | | 27. | Morrison, E. W.(1994)。Role definitions and organizational citizenship behavior: the importance of the employee's perspective。Academy of Management Journal，37(6)，1543-1567。 | | 28. | Schneider, Benjamin、Ehrhart, Mark G.、Mayer, David M.、Saltz, Jessica L.、Niles-Jolly, K.(2005)。Understanding organization-customer links in service settings。Academy of Management Journal，48(6)，1017-1032。 | | 29. | Wright, Patrick M.、Dunford, Benjamin B.、Snell, Scott A.(2001)。Human resources and the resource based view of the firm。Journal of Management，27(6)，701-721。 | | 30. | Geyskens, Inge、Steenkamp, Jan-Benedict E. M.、Scheer, Lisa K.、Kumar, Nirmalya(1996)。The Effects of Trust and Interdependence on Relationship Commitment: A Trans-Atlantic Study。International Journal of Research in Marketing，13(4)，303-317。 | | 31. | Paulin, M.、Ferguson, R. J.、Bergeron, J.(2006)。Service climate and organizational commitment: The importance of customer linkages。Journal of Business Research，59(8)，906-915。 | | 32. | Bettencourt, Lance A.、Brown, Stephen W.(1997)。Customer-contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors。Journal of Retailing，73(1)，39-61。 | | 33. | Maxham, J. G. III、Netemeyer, R. G.(2003)。Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling。Journal of Marketing，67(1)，46-62。 | | 34. | Jones, Thomas M.(1995)。Instrumental stakeholder theory: A synthesis of ethics and economics。The Academy of Management Review，20(2)，404-437。 | | 35. | Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。 | | 36. | Joseph, W. Benoy(1996)。Internal Marketing Builds Service Quality。Journal of health care marketing，16(1)，54-59。 | | 37. | Eisenberger, R.、Fasolo, P.、Davis-LaMastro, V.(1990)。Perceived organizational support and employee diligence, commitment, and innovation。Journal of Applied Psychology，75(1)，51-59。 | | 38. | Rhoades, Linda、Eisenberger, Robert、Armeli, Stephen(2001)。Affective Commitment to the Organization: The Contribution of Perceived Organizational Support。Journal of Applied Psychology，86(5)，825-836。 | | 39. | Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。 | | 40. | Narver, John C.、Slater, Stanley F.(1990)。The Effect of a Market Orientation on Business Profitability。Journal of Marketing，54(4)，20-35。 | | 41. | Organ, Dennis W.、Konovsky, Mary A.(1989)。Cognitive Versus Affective Determinants of Organizational Citizenship Behavior。Journal of Applied Psychology，74(1)，157-164。 | | 42. | Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review，1(1)，61-89。 | | 43. | Masterson, Suzanne S.、Lewis, Kyle、Goldman, Barry M.、Taylor, M. Susan(2000)。Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships。Academy of Management Journal，43(4)，738-748。 | | 44. | Settoon, Randall P.、Bennett, Nathan、Liden, Robert C.(1996)。Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity。Journal of Applied Psychology，81(3)，219-227。 | | 45. | Eisenberger, Robert、Huntington, Robin、Hutchison, Steven、Sowa, Debora(1986)。Perceived Organizational Support。Journal of Applied Psychology，71(3)，500-507。 | | 46. | Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。 | 圖書| 1. | Schneider, Benjamin、Bowen, David E.(1995)。Winning the service game。Harvard Business School Press。 | | 2. | Mowday, R. T.、Porter, L. W.、Steers, R. M.(1982)。Employee-Organization Linkages--The Psychology of Commitment, Absenteeism, and Turnover。New York：Academic Press。 | | 3. | Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。 | 圖書論文| 1. | Bowen, D. E.、Schneider, B.(1988)。Services marketing and management: Implications for organizational behavior。An Annual Series of Analytical Essays and Critical Reviews。Greenwich, CT：JAI Press。 | | 2. | Jackson, S. E.、Schuler, R. S.(1992)。HRM practices in service-based organizations: A role theory perspective。Advances in Services Management and Marketing。Greenwich, CT：JAI Press。 | | 3. | Shore, L. M.、Shore, T. H.(1995)。Perceived organizational support and organizational justice。Organizational Politics, Justice, and Support: Managing the Social Climate of the Workplace。Quorum Books。 | | 4. | Schneider, B.(1990)。The climate for service: An application of the climate construct。Organizational climate and culture。San Francisco, California：Jossey-Bass。 | | 5. | Organ, D. W.(1990)。The motivational basis of organizational citizenship behavior。Research in organizational behavior。JAI Press。 | | 6. | Brislin, Richard W.(1986)。The Wording and Translation of Research Instruments。Field Methods in Cross-Cultural Research。Sage Publications。 | |