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題名:顧客滿意度對公司長期投資價值的影響是否受到產業集中度干擾之探討
書刊名:當代商管研究
作者:徐孟堅黃民鉉劉育秀黃新宗
出版日期:2016
卷期:8:1
頁次:頁52-71
主題關鍵詞:最適滿意度顧客滿意度產業集中度財務績效長期投資價值
原始連結:連回原系統網址new window
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  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:88
  • 點閱點閱:25
期刊論文
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2.Baltagi, B. H.、Egger, P.、Pfaffermayr, M.(2001)。A Generalized Design for Bilateral Trade Flow Models。Economics Letters,80(3),391-397。  new window
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4.Rao, V. R.、Agarwal, M. K.、Dahlhoff, D.(2004)。How is manifest branding strategy related to the intangible value of a corporation?。Journal of Marketing,68(4),126-141。  new window
5.Bajtelsmit, V. L.、Bouzouita, R.(1998)。Market Structure and Performance in Private Passenger Automobile Insurance。The Journal of Risk and Insurance,65(3),503-514。  new window
6.Neumann, M.、Böbel, I.、Haid, A.(1979)。Profitability risk and market structure in West German industries。Journal of Industrial Economics,27(3),227-242。  new window
7.Chen, Ming-jer、Tsai, Wenpin、Su, Kuo-Hsien(2007)。Competitive Tension: The Awareness-Motivation-Capability Perspective。Academy of Management Journal,50(1),101-118。  new window
8.Gruca, Thomas S.、Rego, Lopo L.(2005)。Customer Satisfaction, Cash Flow, and Shareholder Value。Journal of Marketing,69(3),115-130。  new window
9.Anderson, E. W.、Fornell, C.、Mazvanchery, S. K.(2004)。Customer satisfaction and shareholder value。Journal of Marketing,68(4),172-185。  new window
10.Montgomery, C. A.、Wernerfelt, B.(1988)。Diversification, Ricardian rents, and Tobin’s q。The RAND Journal of Economics,19(4),623-632。  new window
11.Bolton, R. N.、Kannan, P. K.、Bramlett, M. D.(2000)。Implications of loyalty program membership and service experiences for customer retention and value。Journal of the Academy of Marketing Science,28(1),95-108。  new window
12.Ittner, C. D.、Larcker, D. F.(1998)。Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction。Journal of Accounting Research,36(3),1-35。  new window
13.Garza-Gomez, X.、Hodoshima, J.、Kunimura, M.(1998)。Does Size Really Matter in Japan。Financial Analyst Journal,54(6),22-34。  new window
14.Srivastava, Rajendra K.、Shervani, Tasadduq A.、Fahey, Liam(19990101)。Marketing, business processes, and shareholder value: An organizationally embedded view of marketing activities and the discipline of marketing。Journal of Marketing,63(4),168-179。  new window
15.Bowman, Douglas、Narayanadas, Das(2001)。Managing Customer-initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-mouth Behavior。Journal of Marketing Research,38(3),281-297。  new window
16.Roberts, Peter W.、Dowling, Grahame R.(2002)。Corporate Reputation and Sustained Superior Financial Performance。Strategic Management Journal,23(12),1077-1093。  new window
17.Hirschey, Mark、Weygandt, Jerry J.(1985)。Amortization policy for advertising and research and development expenditures。Journal of Accounting Research,23(1),326-335。  new window
18.Peterson, Robert A.、Wilson, William R.(1992)。Measuring Customer Satisfaction Fact and Artifact。Journal of the Academy of Marketing Science,20(1),61-71。  new window
19.Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。  new window
20.Gilbert, Alton(1984)。Studies of Bank Market Structure and Competition: A Review and Evaluation。Journal of Money, Credit, and Banking,16,617-645。  new window
21.Keats, B. W.、Hitt, A.(1988)。A Causal Model of Linkages Among Environmental Dimensions, Macro Organizational Characteristics and Performance。Academy of Management Journal,31(3),570-598。  new window
22.Amato, L.、Wilder, R. P.(1995)。Alternative Profitability Measures and Tests of the Structure-Performance Relationship。Review of Industrial Organization,10(1),21-31。  new window
23.Berner, Robert(20051128)。Smarter Corporate Giving。Business-Week,68-76。  new window
24.Grant, D. M.(1990)。Human Arylamine n Acetyltransferase Genes: Isolation, Chromosomal Localization, and Functional Expression。DNA and Cell Biology,9(3),193-203。  new window
25.Habib, M. M.、Victor, B.(1991)。Strategy, Structure, and Performance of US Manufacturing and Service MNCs: a Comparative Analysis。Strategic Management Journal,12(8),589-606。  new window
26.Keiningham, T.、Zahorik, A. J.、Rust, R. T.(1995)。Getting Return on Quality。Journal of Retail Banking Services,1(4),7-12。  new window
27.Naomi S.、Maruyama M.(1998)。A Revision of the Genus Sepedophilus Gistel (Coleoptera, Staphylinidae, Tachyporinae) from Japan: Species Group of S. pedicularius。Japanese Journal of Systematic Entomology,4(1),51-75。  new window
28.Rust, R. T.、Moorman, C.、Dickson, R. R.(2002)。Getting Return on Quality:Revenue Expansion, Cost Reduction, or Both?。Journal of Marketing,66(4),7-24。  new window
29.Tsiros, M.、Mittal, V.、Ross, W. T. Jr.(2000)。The Role of Attributions in Customer Satisfaction: A Reexamination。Journal of Consumer Research,31(2),476-483。  new window
30.Wemerfelt, B.、Montgomery, C. A.(1988)。Tobin’sq and the Importance of Focus in Firm Performance。American Economic Review,78(1),246-250。  new window
31.Storbacka, K.、Strandvik, T.、Gronroos, C.(1994)。Management Customer Relationships for Profit: The Dynamics of Relationship Quality。International Journal of Service Industry Management,5(5),21-38。  new window
32.Shefrin, Hersh M.、Statman, Meir(1994)。Behavioral capital asset pricing theory。Journal of Financial and Quantitative Analysis,29(3),323-349。  new window
33.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
34.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect。Harvard Business Review,73(6),88-99。  new window
35.Damanpour, Fariborz(1991)。Organizational innovation: A meta-analysis of effects of determinants and moderators。The Academy of Management Journal,34(3),555-590。  new window
36.吳宗祐、鄭伯壎(20060300)。工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果。中華心理學刊,48(1),69-87。new window  延伸查詢new window
37.陳建文、洪嘉蓉(20050700)。服務品質、顧客滿意度與忠誠度關係之研究--以ISP為例。電子商務研究,3(2),153-172。new window  延伸查詢new window
38.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
39.Selnes, Fred(1998)。Antecedents and Consequences of Trust and Satisfaction in Buyer-Seller Relationships。European Journal of Marketing,32(3/4),305-322。  new window
40.Breusch, Trevor S.、Pagan, Adrian R.(1980)。The Lagrange Multiplier Test and Its Applications to Model Specification in Econometrics。The Review of Economic Studies,47(1),239-253。  new window
41.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
42.Ruekert, Robert W.、Churchill, Gilbert A. Jr.(1984)。Reliability and validity of alternative measures of channel member satisfaction。Journal of Marketing Research,21(2),226-233。  new window
43.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
44.Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
45.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
會議論文
1.Singh, M. P.(1990)。Group ability and structure。The Second European Workshop on Modelling Autonomous Agents in a Multi-Agent World,(會議日期: August 13-16, 1990),57-76。  new window
研究報告
1.Foster, G.、Gupta, M.(1997)。The Customer Profitability Implications of Customer Satisfaction。Alto Polo, CA:Stanford University。  new window
圖書
1.吳明隆(1996)。SPSS統計應用學習實務。台北市:知誠出版社。  延伸查詢new window
2.曾光華(2006)。行銷管理:理論解析與實務應用。臺北市:前程文化事業有限公司。  延伸查詢new window
3.持本志行、陳鍾文(1995)。顧客滿意戰略與應用。台北市:超越企管顧問股份有限公司。  延伸查詢new window
4.Hall, M.、Weiss, L.(1967)。Review of Economics and Statistics。  new window
5.Arthur Anderson & Co.(1994)。Customer Satisfaction Strategies and Tactics。Chicago, IL:Arthur Anderson & Co. SC.。  new window
6.Baltagi, Badi H.(2001)。Econometric Analysis of Panel Data。Chichester, New York:John Wiley & Sons。  new window
7.吳明隆、涂金堂(2007)。SPSS與統計應用分析。五南。  延伸查詢new window
8.Caves, Richard E.、Uekusa, Masu(1976)。Industrial Organization in Japan。Washington, DC:Brookings Institution。  new window
9.Rappaport, A.(1986)。Creating shareholder value: The new standard for business performance。Free Press。  new window
10.Bain, Joe Staten(1956)。Barriers to new competition: Their character and consequences in manufacturing industries。Harvard University Press。  new window
11.Drucker, P. F.(1993)。Post-Capitalist Society。Butterworth-Heinemann。  new window
12.Woodside, A. G.、Martin, D.(2008)。Tourism management: analysis, behaviour and strategy。CABI。  new window
13.Drucker, P. F.(1985)。Innovation and Entrepreneurship。New York:Harper & Row。  new window
14.Gattiker, U. E.(1990)。Technology management in organization。Sage。  new window
15.Kreitner, Robert、Kinicki, Angelo(1995)。Organizational Behavior。Richard D. Irwin, Inc.。  new window
16.Engel, James F.、Blackwell, Roger D.、Milliard, Paul W.(1993)。Consumer Behavior。The Dryden Press。  new window
17.Kotler, Philip(2003)。Marketing management。Prentice-Hall, Inc.。  new window
18.Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。  new window
19.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。  new window
圖書論文
1.Weiss, L. W.(1974)。The Concentration-Profits Relationship and Antitrust。Industrial Concentration: The New Learning。Boston, MA:Little Brown。  new window
 
 
 
 
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