期刊論文| 1. | Ancker, C. J. Jr.、Gafarian, A. V.(1963)。Some queueing problems with balking and reneging。Operations Research，11，88-100。   |
| 2. | Ancker, C. J. Jr.、Gafarian, A. V.(1963)。Some queueing problems with balking and reneging。Operations Research，11，928-937。 |
| 3. | Ammar, S. I.、El-Sherbiny, A. A.、Al-Seedy, R. O.(2012)。A matrix approach for the transient solution of an M/M/1/N queue with discouraged arrivals and reneging。International Journal of Computer Mathematics，89，482-491。 |
| 4. | Courtois, P. J.、Georges, J.(1971)。On a single server finite capacity queueing model with state dependent arrival and service process。Operations Research，19，424-435。 |
| 5. | El-Paoumy, M. S.、Nabwey, H. A.(2011)。The Poissonian queue with balking function, reneging and two heterogeneous servers。International Journal of Basic and Applied Sciences，11(6)，149-152。 |
| 6. | Haight, F. A.(1959)。Queueing with reneging。Metrika，2，186-197。 |
| 7. | Kumar, R.、Sharma, S. K.(2012)。An M/M/1/N queueing system with retention of reneged customers and balking。American Journal of Operational Research，2(1)，1-5。 |
| 8. | Kumar, R.、Sharma, S. K.(2012)。M/M/1/N queueing system with retention of reneged customers。Pakistan Journal of Statistics and Operation Research，8(4)，859-866。 |
| 9. | Natvig, B.(1975)。On a queueing model where potential customers are discouraged by queue length。Scandinavian Journal of Statistics，2，34-42。 |
| 10. | Raynolds, J. F.(1968)。The stationary solution of a multi-server queueing model with discouragement。Operations research，16，64-71。 |
| 11. | Van Doorn, E. A.(1981)。The transient state probabilities for a queueing model where potential customers are discouraged by queue length。Journal of Applied Probability，18，499-506。 |
| 12. | El-Paoumy, M. S.(2008)。On Poisson bulk arrival queue: queue balking, reneging and heterogeneous servers。Applied Mathematical Sciences，2(24)，1169-1175。 |
| 13. | El-Sherbiny, A. A.(2012)。The truncated heterogeneous two-server queue: M/M/2/N with reneging and general balk function。International Journal of Mathematical Archive，3，2745-2754。 |
| 14. | Krishanamoorthy, B.(1963)。On Poisson queues with heterogeneous servers。Operations Research，11，321-330。 |
| 15. | Kumar, R.、Sharma, S. K.(2013)。An M/M/c/N queueing system with reneging and retention of reneged customers。International Journal of Operational Research，17(3)，333-344。 |
| 16. | Kumar, R.(2013)。Economic analysis of an M/M/c/N queueing model with balking, reneging and retention of reneged customers。Opsearch，50(3)，383-403。 |
| 17. | Kumar, Rakesh、Sharma, Sumeet K.(20121200)。A Multi-Server Markovian Queueing System with Discouraged Arrivals and Retention of Reneged Customers。International Journal of Operations Research，9(4)，173-184。 |
| 18. | Singh, V. P.(1970)。Two-server Markovian queues with balking: heterogeneous vs homogeneous servers。Operations Research，18，145-159。 |
| 19. | Sharma, O. P.、Dass, J.(1989)。Initial busy period analysis for a multichannel Markovian queue。Optimization，20，317-323。 |
| 20. | Sharma, O. P.、Dass, J.(1990)。Limited space double channel Markovian queue with heterogeneous servers。Trabajos De Investigacion Operativa，5，73-78。 |