:::

詳目顯示

回上一頁
題名:職場之情緒勒索對第一線員工服務破壞行為之影響
書刊名:北商學報
作者:陳映羽王嘉伶
作者(外文):Chen, Ying-yuWang, Chia-ling
出版日期:2017
卷期:32
頁次:頁45-71
主題關鍵詞:情緒勒索服務破壞行為人格特質Emotional blackmailService sabotage behaviorPersonality traits
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:47
  • 點閱點閱:15
期刊論文
1.Fumham, A.、Forde, L.、Ferrari, K.(1999)。Personality and work motivation。Personality and Individual Differences,26(6),1035-1043。  new window
2.Schneider, B.、Goldstein, H. W.、Smith, D. B.(1995)。The ASA framework: An update。Personnel Psychology,48(4),747-773。  new window
3.黃曼琴(19910100)。應用中介模式探討TYPE A/B人格特質為中介變項對工作壓力與工作滿足、工作績效之影響。人力資源學報,1,59-74。  延伸查詢new window
4.林能白、丘宏昌(19990600)。服務品質之研究--服務人員人格特質之影響分析與應用。管理學報,16(2),175-200。new window  延伸查詢new window
5.Neuman, G. A.、Wagner, S. H.、Christiansen, N. D.(1999)。The Relationship between Work-team Personality Composition and the Job Performance of Teams。Group & Organization Management,24(1),28-45。  new window
6.McCrae, R. R.、Costa, P. T. Jr.、Martin, T. A.(2005)。The NEO-PI-3: A More Readable Revised NEO Personality Inventory。Journal of Personality Assessment,84(3),261-270。  new window
7.Aquino, K.、Lewis, M. U.、Bradfield, M.(1999)。Justice constructs, negative affectivity, & employee deviance: A proposed model & empirical test。Journal of Organizational Behavior,20,1073-1091。  new window
8.Buss, D. M.(1992)。Manipulation in Close Relationships: Five personality factors in interactional context。Journal of Personality,60,477-499。  new window
9.Liu, Chung-Chu(2010)。The relationship between employees' perception of emotional blackmail and their well-being。Procedia--Social and Behavioral Sciences,5,299-303。  new window
10.Harris, L. C.、Ogbonna, E.(2002)。Exploring service sabotage: The antecedents, types & consequences of frontline, deviant, antiservice behaviors。Journal of Service Research,4(3),163-183。  new window
11.Harris, L. C.、Ogbonna, E.(2006)。Service sabotage: A study of antecedents & consequences。Journal of the Academy of Marketing Science,34(4),543-558。  new window
12.Hollinger, R. C.(1991)。Neutralizing in the Workplace: An empirical analysis of property theft & production deviance。Deviant Behavior,12,169-202。  new window
13.LePine, J. A.、LePine, M. A.、Jackson, C. L.(2004)。Challenge & Hindrance Stress: Relationships with Exhaustion, Motivation to Learn, & Learning Performance。Journal of Applied Psychology,89(5),883-891。  new window
14.Mount, M. K.、Barrick, M. R.(1995)。The Big Five Personality Dimensions: Implications for research and practice in human resources management。Research in Personnel and Human Resources Management,13,153-200。  new window
15.Wallace, J. C.、Arnold, T.、Edwards, B. D.、Frazier, M. L.、Finch, D. M.(2009)。Work Stressors, Role-Based Performance, & the Moderating Influence of Organizational Support。Journal of Applied Psychology,94(1),254-262。  new window
16.Barrick, M. R.、Stewart, G. L.、Piotrowski, M.(2002)。Personality and job performance: Test of the mediating effects of motivation among sales representatives。Journal of Applied Psychology,87(1),43-51。  new window
17.Norman, W. T.(1963)。Toward an adequate taxonomy of personality attributes: Replicated factor structure in peer nomination personality ratings。Journal of Abnormal and Social Psychology,66(6),574-583。  new window
18.Barrick, Murray R.、Mount, Michael K.(1991)。The big five personality dimensions and job performance: A meta-analysis。Personnel Psychology,44(1),1-26。  new window
19.Furnham, Adrian、Petrides, K. V.、Tsaousis, Ioannis、Pappas, Konstantinos、Garrod, Debi(2005)。A Cross-Cultural Investigation Into the Relationships Between Personality Traits and Work Values。Journal of Psychology: Interdisciplinary and Applied,139(1),5-32。  new window
20.Schneider, B.(1987)。The people make the place。Personnel Psychology,40(3),437-453。  new window
21.Bono, J. E.、Judge, Timothy A.(2004)。Personality and Transformational and Transactional Leadership: A Meta-Analysis。Journal of Applied Psychology,89(5),901-910。  new window
22.McCrae, Robert R.、Costa, Paul T. Jr.(1987)。Validation of the five-factor model of personality across instruments and observers。Journal of Personality and Social Psychology,52(1),81-90。  new window
23.Goldberg, Lewis R.(1990)。An Alternative "Description of Personality": the Big-Five Factor Structure。Journal of Personality and Social Psychology,59(6),1216-1229。  new window
24.McCrae, R. R.、Costa, P. T. Jr.、Busch, C. M.(1986)。Evaluating Comprehensiveness in personality systems: The California Q-Set and the Five-Factor Model。Journal of Personality,54(2),430-446。  new window
25.Robinson, Sandra L.、Bennett, Rebecca J.(1995)。A typology of deviant workplace behaviors: A multidimensional scaling study。Academy of Management Journal,38(2),555-572。  new window
學位論文
1.周玉涵(2013)。公務人員情緒勒索知覺與離職傾向關聯之探索:工作壓力之干擾效果(碩士論文)。國立臺北大學。  延伸查詢new window
圖書
1.Costa, P. T. Jr.、McCrae, R. R.(1992)。NEO-PIR: Professional Manual。Odessa, FL:Psychological Assessment Resources。  new window
2.Ackroyd, S.、Thompson, P.(1999)。Organizational misbehaviour。Thousand Oaks, California:Sage。  new window
3.Sprouse, M.(1992)。Sabotage in the American Workplace: Anecdotes of Dissatisfaction, Mischief & Revenge。San Francisco:Drop press。  new window
4.Taylor, F. W.(1947)。Scientific Management。New York:Harper & Row。  new window
5.Selye, Hans(1956)。The Stress of Life。McGraw Hill Book Co.。  new window
6.杜玉蓉、Forward, Susan(2000)。情緒勒索。台北:智庫文化。  延伸查詢new window
7.Giacalone, R. A.、Greenberg, J.(1997)。Antisocial behavior in Organizations。Sage。  new window
8.陳正文、車先蕙、李璨如、帥文慧、劉南椅、李璨如、Schultz, Duane、Schultz, Sydney Ellen、丁興祥(1997)。人格理論。臺北:揚智文化。  延伸查詢new window
圖書論文
1.John, O. P.(1990)。The "Big Five" factor taxonomy: Dimensions of personality in nature language and in questionnaires。Handbook of personality theory and research。NY:Guilford Press。  new window
2.McCrae, R. R.、Costa, P. T. Jr.、Yik, M.(1996)。Universal aspects of Chinese personality structure。The handbook of Chinese psychology。Hong Kong:Oxford University Press。  new window
3.John, O. P.、Srivastava, S.(1999)。The Big Five trait taxonomy: History, measurement, and theoretical perspectives。Handbook of personality: Theory and research。New York:Guilford Press。  new window
4.Adams, John Stacey(1965)。Inequity in social exchange。Advances in experimental social psychology。Academic Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE