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題名:社群媒體分析:代言人類型與廣告訴求對顧客參與成效之影響
書刊名:管理評論
作者:劉秀雯 引用關係林育理吳芳軒
作者(外文):Liu, Hsiu-wenLin, Yu-liWu, Fang-hsuan
出版日期:2017
卷期:36:3
頁次:頁69-84+163-176
主題關鍵詞:品牌社群顧客參與代言人類型廣告訴求Brand communityCustomer engagementEndorser typeAdvertising appeals
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:23
  • 點閱點閱:41
社群媒體的發展使企業可直接與顧客在社群媒體上進行互動,因此業者更加關心品牌的訊息能否引起顧客在社群媒體上的參與行為。在此動機下,本研究乃針對台灣美妝品牌粉絲專頁中產品介紹之廣告訊息進行分析,探討不同類型代言人(名人、專家、KOL/部落客、素人)、以及不同的廣告訴求(理性、感性)對於顧客參與行為之影響。本研究根據台灣地區美妝產業之粉絲專頁粉絲人數排序,從歐洲、美國、日本、韓國以及台灣的品牌來源國中,各選出2個美妝品牌 的粉絲專頁為研究對象,總共蒐集1,230則貼文。研究結果顯示:(1)不同的代言人類型確實影響粉絲專頁顧客參與行為,其中以名人代言人效果較佳。(2)代言人類型對於理性、感性訴求對顧客參與行為存在干擾效果。
Managers are concerned about their ability to foster customer engagement on social media. This concern motivated us to examine the combinations of message content that induce customer engagement on Facebook pages. Messages in product introduction posts were analyzed to explore the effects of different types of endorsers (e.g., celebrities, experts, key opinion leaders, bloggers, and ordinary persons) and advertising appeal (e.g., rational and emotional appeal) on customer engagement. We also investigated whether the effects of advertising appeal are moderated by different types of endorsers. On the basis of the number of fans that follow their Facebook pages, ten cosmetics brands available in Taiwan were selected for analysis. Media content regarding product introductions were selected as the target sample, and 1,230 message posts were collected for analysis. Our results suggest that marketers should tailor their messages according to different endorser categories.
期刊論文
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13.Sabate, Ferran、Berbegal-Mirabent, Jasmina、Cañabate, Antonio、Lebherz, Philipp R.(2014)。Factors influencing popularity of branded content in Facebook fan pages。European Management Journal,32(6),1001-1011。  new window
14.Swani, Kunal、Milne, George R.、Brown, Brian P.(2013)。Spreading the Word through Likes on Facebook: Evaluating the Message Strategy Effectiveness of Fortune 500 Companies。Journal of Research in Interactive Marketing,7(4),269-294。  new window
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16.Bhutada, Nilesh S.、Rollins, Brent L.(2015)。Disease-Specific Direct-to-Consumer Advertising of Pharmaceuticals: An Examination of Endorser Type and Gender Effects on Consumers' Attitudes and Behaviors。Research in Social and Administrative Pharmacy,11(6),891-900。  new window
17.Belch, George E.、Belch, Michael A.(2013)。A Content Analysis Study of the Use of Celebrity Endorsers in Magazine Advertising。International Journal of Advertising,32(3),369-389。  new window
18.Eisend, Martin、Langner, Tobias(2010)。Immediate and Delayed Advertising Effects of Celebrity Endorsers' Attractiveness and Expertise。International Journal of Advertising,29(4),527-546。  new window
19.Ho, Chen-Hsun、Chiu, Kuang-Hui、Chen, Hsin、Papazafeiropoulou, Anastasia(2015)。Can Internet Blogs be Used as An Effective Advertising Tool? The Role of Product Blog Type and Brand Awareness。Journal of Enterprise Information Management,28(3),346-362。  new window
20.Kim, Dae-Hee、Spiller, Lisa、Hettche, Matt(2015)。Analyzing Media Types and Content Orientations in Facebook for Global Brands。Journal of Research in Interactive Marketing,9(1),4-30。  new window
21.Munnukka, Juha、Uusitalo, Outi、Toivonen, Hanna(2016)。Credibility of A Peer Endorser and Advertising Effectiveness。Journal of Consumer Marketing,33(3),182-192。  new window
22.Zhang, Hongxia、Sun, Jin、Liu, Fang、Knight, John G.(2014)。Be Rational or Be Emotional: Advertising Appeals, Service Types and Consumer Responses。European Journal of Marketing,48(11/12),2105-2126。  new window
23.Verhellen, Yann、Dens, Nathalie、De Pelsmacker, Patrick(2013)。Consumer Responses to Brands Placed in YouTube Movies: The Effect of Prominence and Endorser Expertise。Journal of Electronic Commerce Research,14(4),287-303。  new window
24.Swani, Kunal、Milne, George R.、Assaf, George A.、Donthu, Naveen(2016)。What Messages to Post? Evaluating the Popularity of Social Media Communications in Business Versus Consumer Markets。Industrial Marketing Management,62(4),77-87。  new window
25.de Vries, Lisette、Gensler, Sonja、Leeflang, Peter S. H.(2012)。Popularity of brand posts on brand fan pages: An investigation of the effects of social media marketing。Journal of Interactive Marketing,26(2),83-91。  new window
26.Pletikosa Cvijikj, Irena、Michahelles, Florian(2013)。Online engagement factors on Facebook brand pages。Social Network Analysis and Mining,3(4),843-861。  new window
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會議論文
1.Zhu, June Y.、Tan, Bernard C. Y.(2007)。Effectiveness of Blog Advertising: Impact of Communicator Expertise, Advertising Intent, and Product Involvement。International Conference on Information Systems 2007,1-19。  new window
學位論文
1.童曉君(1999)。廣告訴求、廣告代言人、自我監控程度、消費者與廣告代言人的人格一致性程度對廣告效果之影響(碩士論文)。元智大學。  延伸查詢new window
圖書
1.Gilson, Christopher C.、Berkman, Harold W.(1987)。Advertising, Concepts and Strategies。New York, NY:Random House。  new window
2.Kotler, Philip T.、Keller, Kevin Lane(2011)。Marketing Management。Upper Saddle River, New Jersey:Prentice Hall。  new window
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4.Batra, Rajeev、Myers, John G.、Aaker, David A.(1996)。Advertising Management。Prentice-Hall。  new window
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6.Tedeschi, Jamest T.(1972)。The Social Influence Processes。Chicago:Aldine-Arherron。  new window
其他
1.許方瑜(2016)。3項策略,讓Instagram變身行銷人利器,https://www.smartm.com.tw/article/32333932cea3。  延伸查詢new window
2.Socialbaker(2016)。Statistics for All Facebook Pages,http://www.socialbakers.com/statistics/facebook/pages/totaI/taiwan/brands/beauty/。  new window
圖書論文
1.Mowen, John C.、Brown, Stephen W.(1980)。On Explaining and Predicting the Effectiveness of Celebrity Endorsers。Advances in Consumer Research。MI:Association for Consumer Research。  new window
2.Rifon, Nora J.、Jiang, Mengtian、Kim, Sookyong(2016)。Don't Hate Me Because I Am Beautiful: Identifying the Relative Influence of Celebrity Attractiveness and Character Traits on Credibility。Advances in Advertising Research。Wiesbaden:Springer Fachmedien Wiesbaden。  new window
 
 
 
 
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