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題名：突破式服務創新的發展與管理--以PChome 24小時購物為例
書刊名：產業與管理論壇
作者：吳豐祥／吳健鑫 引用關係／顏永森
作者(外文)：Wu, Feng-shang／Wu, Chien-hsin／Yen, Yung-shen
出版日期：2017
卷期：19:3
頁次：頁4+6-37
主題關鍵詞：服務創新；突破式創新；探試與學習；創新管理；電子商務；Service innovation；Radical innovation；Probe and learn；Innovation management；Electronic commerce
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:3
  • 點閱點閱:19
期刊論文
1.Kastalli, Ivanka Visnjic、van Looy, B.(2013)。Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance。Journal of Operations Management，31(4)，169-180。  new window
2.Aranda, D. Arias(2003)。Service Operations Strategy, Flexibility and Performance in Engineering Consulting Firms。International Journal of Operations & Production Management，23(11)，1401-1421。  new window
3.Chang, Y.-C.、Chang, H.-T.、Chi, H.-R.、Chen, M.-H.、Deng, L.-L.(2012)。How do established firms improve radical innovation performance? The organizational capabilities view。Technovation，32(7/8)，441-451。  new window
4.Klassen, K. J.、Rohleder, T. R.(2002)。Demand and capacity management decisions in services: how they impact on one another。International Journal of Operations & Production Management，22(5/6)，527-548。  new window
5.Charitou, C. D.、Markides C. C.(2003)。Responses to disruptive strategic innovation。MIT Sloan Management Review，44(2)，55-63。  new window
6.Oke, A.(2007)。Innovation Types and Innovation Management Practices in Service Companies。International Journal of Operations and Production Management，27(6)，564-587。  new window
7.Barras, Richard(1986)。Towards a Theory of Innovation in Services。Research Policy，15(4)，161-173。  new window
8.Essen, A.、Conrick, M.(2008)。New e-service development in the homecare sector: Beyond implementing a radical technology。International Journal of Medical Informatics，77(10)，679-688。  new window
9.McDermott, C. M.、O'Connor, G. C.(2002)。Managing Radical Innovation: An Overview of Emergent Strategy Issues。The Journal of Product Innovation Management，19(6)，424-438。  new window
10.Sundbo, Jon(1997)。Management of innovation in services。Service Industries Journal，17(3)，432-455。  new window
11.Voss, C. A.(1992)。Measurement of Innovation and Design Performance in Services。Design Management Journal (Former Series)，3(1)，40-46。  new window
12.Griffin, A.(1997)。PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices。Journal of Product Innovation Management，14(6)，429-458。  new window
13.Timmers, Paul(1998)。Business Models for Electronic Markets。Electronic Markets，8(2)，3-8。  new window
14.Lynn, G. S.、Morone, J. G.、Paulson, A. S.(1996)。Marketing and discontinuous innovation: The probe and learn process。California Management Review，38(3)，8-37。  new window
15.Barras, R.(1990)。Interactive innovation in financial and business services: The vanguard of the service revolution。Research Policy，19(3)，215-237。  new window
16.Avlonitis, G. J.、Papastathopoulou, P. G.、Gounaris, S. P.(2001)。An empirically-based typology of product innovativeness for new financial services: success and failure scenarios。Journal of Product Innovation Management，18(5)，324-342。  new window
17.den Hertog, Pim、van der Aa, Wietze、de Jong, Mark W.(2010)。Capabilities for Managing service Innovation: Towards a Conceptual Framework。Journal of Service Management，21(4)，490-514。  new window
18.Song, X. M.、Di Benedetto, C. A.、Zhao, Y. L.(1999)。Pioneering advantages in manufacturing and service industries: Empirical evidence from nine countries。Strategic Management Journal，20(9)，811-836。  new window
19.Melton, H.、Hartline, M. D.(2015)。Customer and employee co-creation of radical service innovations。Journal of Services Marketing，29(2)，112-123。  new window
20.Cheng, C.-C.、Krumwiede, D.(2012)。The role of service innovation in the market orientation: New service performance linkage。Technovation，32(7/8)，487-497。  new window
21.Johnston, Robert(1999)。Service operations management: Return to roots。International Journal of Operations and Production Management，19(2)，104-124。  new window
22.Perks, H.、Gruber, T.、Edvardsson, B.(2012)。Co-creation in radical service innovation: A systematic analysis of microlevel processes。Journal of Product Innovation Management，29(6)，935-951。  new window
23.Cheng, C.-C.、Krumwiede, D.(2010)。The effects of market orientation and service innovation on service industry performance: an empirical study。Operations Management Research，3(3/4)，161-171。  new window
24.邱文宏、張震冬、紀慧如、陳世良(20141000)。探討雲端服務創新模式與演進：中華電信為例。管理評論，33(4)，67-88。new window  延伸查詢new window
25.Chen, J.-S.、Kerr, D.、Tsang, S.、Sung, Y.(2015)。Co-production of service innovations through dynamic capability enhancement。The Service Industries Journal，35(1/2)，96-114。  new window
26.Cheng, C.-J.、Chen, J.-S.、Tsou, H.-Tai(2012)。Market-creating service innovation: Verification and its associations with new service development and customer involvement。Journal of Services Marketing，26(6)，444-457。  new window
27.Cheng, C.-J.、Chen, J.-S.(2013)。Breakthrough innovation: The roles of dynamic innovation capabilities and open innovation activities。Journal of Business and Industrial Marketing，28(5)，444-454。  new window
28.Chang, Yuan-Chieh、Chen, Min-Nan(2016)。Service regime and innovation clusters: An empirical study from service firms in Taiwan。Research Policy，45(9)，1845-1857。  new window
29.Chesbrough, H. W.(2004)。Managing open innovation。Research Technology Management，47(1)，23-26。  new window
30.Chiu, W.-H.、Chi, H.-R.、Chang, Y.-C.、Chen, M.-H.(2016)。Dynamic capabilities and radical innovation performance in established firms: A structural model。Technology Analysis & Strategic Management，28(8)，965-978。  new window
31.Green, R. T.、Langeard, Eric、Favell, Alice C.(1974)。Innovation in the service sector: Some empirical findings。Journal of Marketing Research，11(3)，323-329。  new window
32.Kastalli, Ivanka Visnjic、Van Looy, B.、Neely, A.(2013)。Steering manufacturing firms towards service business model innovation。California Management Review，56(1)，100-123。  new window
33.Lievens, A.、Moenaert, R. K.(2001)。Communication flows during financial service innovation。Journal of Bank Marketing，19(2)，68-88。  new window
34.Linton, J. D.(2009)。De-babelizing the language of innovation。Technovation，29(11)，729-737。  new window
35.Shang, S.-C.、Lin, S.-F.、Wu, Y.-L.(2009)。Service innovation through dynamic knowledge management。Industrial Management & Data Systems，109(3)，322-337。  new window
36.Sundbo, J.、Gallouj, F.(2000)。Innovation as a loosely coupled system in services。International Journal of Services Technology and Management，1(1)，15-36。  new window
37.Trott, P.(2001)。The role of market research in the development of discontinuous new products。European Journal of Innovation Management，4(3)，117-126。  new window
38.Un, C. A.(2010)。An empirical multi-level analysis for achieving balance between incremental and radical innovations。Journal of Engineering and Technology Management，27(1/2)，1-19。  new window
39.Visnjic, I.、Wiengarten, F.、Neely, A.(2016)。Only the brave: Product innovation, service business model innovation, and their impact on performance。Journal of Product Innovation Management，33(1)，36-52。  new window
40.Voss, C.、Tsikriktsis, N.、Funk, B.、Yarrow, D.、Owen, J.(2005)。Managerial choice and performance in service management: A comparison of private sector organizations with further education colleges。Journal of Operations Management，23(3)，179-195。  new window
41.Warren, W. E.、Abercrombie, C. L.、Berl, R. L.(1989)。Adoption of a service innovation: A case study with managerial implications。Journal of Services Marketing，3(1)，21-33。  new window
42.Gadrey, J.、Gallouj, F.、Weinstein, O.(1995)。New modes of Innovation: How Services Benefit Industry。International Journal of Service Industry Management，6(3)，4-16。  new window
43.Leifer, Richard、O'Connor, Gina Colarell、Rice, Mark(2001)。Implementing radical innovation in mature firms: The role of hubs。Academy of Management Executive，15(3)，102-113。  new window
44.Abernathy, William J.、Utterback, James M.(1978)。Patterns of Industrial Innovation。Technology Review，80(7)，40-47。  new window
45.Chandy, Rajesh K.、Tellis, Gerard J.(1998)。Organizing for Radical Product Innovation: The Overlooked Role of Willingness to Cannibalize。Journal of Marketing Research，35(4)，474-487。  new window
46.De Brentani, Ulrike(2001)。Innovative versus incremental new business services: Different keys for achieving success。The Journal of Product Innovation Management，18(3)，169-187。  new window
47.den Hertog, Pim(2000)。Knowledge-Intensive Business Services as Co-Producers of Innovation。International Journal of Innovation Management，4(4)，491-528。  new window
48.Teece, David J.(2007)。Explicating Dynamic Capabilities: The Nature and Microfoundations of (Sustainable) Enterprise Performance。Strategic Management Journal，28(13)，1319-1350。  new window
49.Henderson, Rebecca M.、Clark, Kim B.(1990)。Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms。Administrative Science Quarterly，35(1)，9-30。  new window
會議論文
1.Easton, G.(2003)。One case study is enough。The Academy of Marketing Annual Conference。Birmingham：Aston University。  new window
研究報告
1.Johne, A.、Storey, C.(1997)。New Service Development: A review of the literature and annotated bibliography。London：City University Business School。  new window
學位論文
1.許純瑜(2009)。以創新服務模式探討PChome24小時購物(碩士論文)。國立政治大學。  延伸查詢new window
圖書
1.Tushman, M. L.、O'Reilly, C. A. III(1997)。Winning Through Innovation。Harvard Business School Press。  new window
2.Hamel, Gary、Prahalad, C. K.(1994)。Competing for the Future。Harvard Business School Press。  new window
3.Utterback, J. M.(1994)。Mastering the Dynamics of Innovation: How Companies Can Seize Opportunities in the Face of Technological Change。Harvard Business School Press。  new window
4.Flyvbjerg, B.(2007)。Five misunderstandings about case study research。London：Sage。  new window
5.Miles, I.、Macaulay, L. A.、Wilby, J.、Tan, Y. L.、Zhao, L.、Theodoulidis, B.(2012)。Case studies in service innovation。New York, NY：Springer Science。  new window
6.O'Connor, G. C.、Leifer, R.、Paulson, A. S.、Peters, L. S.(2008)。Grabbing lightning: Building a capability for breakthrough innovation。San Francisco, CA：Jossey-Bass。  new window
7.Wirtz, J.、Lovelock, C. H.(2016)。Services marketing: People, technology, strategy。Hackensack, NJ：World Scientific。  new window
8.Denzin, Norman K.(1989)。The Research Act。Prentice Hall。  new window
9.Yin, Robert Kuo-Zuir(2009)。Case Study Research: Design and Methods。Sage Publications。  new window
10.胡幼慧(2008)。質性研究：理論、方法及本土女性研究實例。巨流。  延伸查詢new window
 
 
 
 
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