期刊論文1. | Sergeant, A.、Frenkel, S.(2000)。When do customer contact employees satisfy customers?。Journal of Service Research,3(1),18-34。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
2. | Lewin, K.(1943)。Defining the Field at a Given Time。Psychological Review,50(3),292-310。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
3. | Marquis, M.、Filiatrault, P.(2003)。Public Self-consciousness Disposition Effect on Reactions to Waiting in Line。Journal of Consumer Behavior,2(3),212-231。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
4. | Machleit, K. A.、Kellaris, J. J.、Eroglu, S. A.(1994)。Human versus Spatial Dimensions of Crowding Perceptions in Retail Environments: A Note on Their Measurement and Effect on Shopper Satisfaction。Marketing Letters,5(2),183-194。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
5. | Wright, P.(1974)。The Harassed Decision Maker: Time Pressure, Distraction and the Use of Evidence。Journal of Applied Psychology,59(5),555-561。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
6. | 詹俊成、陳素青(20110900)。臺北市高中職學生體育課班級氣氛與學習動機對學習滿意度之影響。體育學報,44(3),437-457。 延伸查詢![new window](/gs32/images/newin.png) |
7. | Dube-Rioux, L.、Schmitt, B. H.、Leclerc, F.(1989)。Consumers' reactions to waiting: when delays affect the perception of service quality。Advances in Consumer Research,16(1),59-63。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
8. | Parasuraman, Ananthanarayanan、Grewal, Dhruv(2000)。Serving customers and consumers effectively in the twenty-first century: a conceptual framework and overview。Journal of the Academy of Marketing Science,28(1),9-16。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
9. | Dabholkar, Pratibha A.、Shepherd, C. David、Thorpe, Dayle I.(2000)。A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through A Longitudinal Study。Journal of Retailing,76(2),139-173。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
10. | Hui, M. K.、Thakor, M. V.、Gill, R.(1998)。The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting。Journal of Consumer Research,24(4),469-479。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
11. | 陳素青、詹俊成、鄭志富(20130900)。臺北市高中體育教師領導風格與班級氣氛對體育課學習動機之影響。體育學報,46(3),257-272。 延伸查詢![new window](/gs32/images/newin.png) |
12. | 林晏州(20000300)。社會遊憩容許量評估方法之比較。戶外遊憩研究,13(1),1-20。 延伸查詢![new window](/gs32/images/newin.png) |
13. | Batra, R.、Ahtola, O. T.(1991)。Measuring the hedonic and utilitarian sources of customer attitudes。Marketing Letters,2(2),159-170。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
14. | 任維廉、胡凱傑、崔妮臻(20090300)。知覺擁擠與公眾自我意識特質對顧客知覺等候經驗之影響--以國道客運臺北總站為例。顧客滿意學刊,5(1),65-92。 延伸查詢![new window](/gs32/images/newin.png) |
15. | Noone, B. M.、Kimes, S. E.、Mattila, A. S.、Wirtz, J.(2009)。Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences。Journal of Service Management,20(4),380-403。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
16. | 楊文燦、鄭琦玉(19950600)。遊憩衝擊認知及其與滿意度關係之研究。戶外遊憩研究,8(2),109-132。 延伸查詢![new window](/gs32/images/newin.png) |
17. | Folkes, V. S.(1984)。Consumer Reactions to Product Failures: An Attributional Approach。Journal of Consumer Research,10(5),389-409。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
18. | 邱仕騰、蕭嘉惠(20140300)。病毒行銷於Facebook運動賽事粉絲專頁之應用。中華體育季刊,28(1)=108,11-20。 延伸查詢![new window](/gs32/images/newin.png) |
19. | Ahituv, N.、Igbaria, M.、Sella, A. Viem(1998)。The effects of time pressure and completeness of information on decision making。Journal of Management Information Systems,15(2),153-172。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
20. | Noone, B. M.、Mattila, A. S.(2009)。Restaurant crowding and perceptions of service quality: The role of consumption goals and attributions。Journal of Foodservice Business Research,12(4),331-343。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
21. | 劉耿佑、李介祿、汪亞翰(20140300)。探討社會人口統計變項及價值觀對擁擠度知覺的影響:以臺灣國家公園及森林遊樂區之遊客為例。林業研究季刊,36(1),29-43。 延伸查詢![new window](/gs32/images/newin.png) |
22. | Eroglu, S. A.、Machleit, K. A.、Barr, T. F.(2005)。Perceived retail crowding and shopping satisfaction: the role of shopping values。Journal of Business Research,58(8),1146-1153。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
23. | 張俊彥(19981200)。木柵動物園遊客分佈與擁擠--以電腦模擬為例。造園學報,5(2),97-113。 延伸查詢![new window](/gs32/images/newin.png) |
24. | Mathwick, C.、Malhotra, N.、Rigdon, E.(2001)。Experiential value: conceptualization, measurement and application in the catalogue and Internet shopping environment。Journal of Retailing,77(1),39-56。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
25. | 李明聰、王怡文(2006)。消費者價值和速食餐廳消費行為之關係研究。商業現代化學刊,3(3),111-117。 延伸查詢![new window](/gs32/images/newin.png) |
26. | 范玉玲(20011000)。溪頭遊客擁擠度及遊憩偏好之研究。國立屏東商業技術學院學報,3,283-300。 延伸查詢![new window](/gs32/images/newin.png) |
27. | Aiello, J. R.、Thompson, D. E.、Brodzinsky, D. M.(1983)。How funny is crowding anyway? Effects of room size, group size, and the introduction of humor。Basic and Applied Social Psychology,4(2),193-207。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
28. | Carlson, D.(2000)。Work family conflict in the organization: do life role values make a difference?。Journal of Management,26(5),1031-1054。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
29. | Ben-Zur, H.、Breznitz, S. J.(1981)。The effect of time pressure on risky choice behavior。Acta Psychologica,47(2),89-104。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
30. | Crompton, J. L.、Love, L. L.(1995)。The predictive validity of alternative approaches of evaluating quality of a festival。Journal of Travel Research,34(1),11-24。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
31. | Cole, S. T.、Illum, S. F.(2004)。Examining the mediating role of festival visitors' satisfaction in the relationship between service quality and behavioral intentions。Journal of Vacation Marketing,12(2),160-173。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
32. | Choi, S. C.、Mirjafari, A.、Weaver, H. B.(1976)。The concept of crowding: a critical Review and proposal of an alternative approach。Environment and Behavior,8(3),345-362。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
33. | Chen, C. F.、Cheng, L. T.(2012)。A study on mobile phone service loyalty in Taiwan。Total Quality Management & Business Excellence,23(7/8),807-819。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
34. | Dube-Rioux, L.、Schmitt, B. H.、Leclerc, F.(1991)。Consumers' affective responses to delays at different phases of a service delivery。Journal of Applied Social Psychology,21(10),810-820。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
35. | Doucé, L.、Janssens, W.、Leroi-Werelds, S.、Streukens, S.(2016)。What to diffuse in a gender-specific store? The effect of male and female perfumes on customer value and behaviour。Journal of Consumer Behaviour,15(3),271-280。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
36. | Erez, S.、Gideon, Y.(2012)。All-you-can-eat buffet: Entry price, the fat tax and meal cessation。The B.E. Journal of Economic Analysis & Policy,12(1),1-21。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
37. | Elie-Dit-Cosaque, C.、Pallud, J.、Kalika, M.(2011)。The influence of individual, contextual, and social factors on perceived behavioral control of information technology: A field theory approach。Journal of Management Information Systems,28(3),201-234。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
38. | Holbrook, M. B.(1999)。Higher than the bottom line, reflections on some recent macromarketing literature。Journal of Macromarketing,19(1),48-74。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
39. | Hui, M. K.、Tse, D. K.(1996)。What to tell consumers in waits of different lengths: An integrative model of service evaluation。Journal of Service Marketing,60(2),81-90。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
40. | Hui, M. K.、Bateson, J. E. G.(1990)。Testing a theory of crowding in the service environment。Advances in Consumer Research,17,866-873。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
41. | Homer, P. M.、Kahle, L. R.(1988)。A structural equation analysis of the value-attitude- behavior hierarchy。Journal of Personality and Social Psychology,54(4),638-646。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
42. | Machleit, K. A.、Eroglu, S. A.、Mantel, S. P.(2000)。Perceived retail crowding and shopping satisfaction。Journal of Consumer Psychology,9(1),29-42。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
43. | Lim, C.(2013)。Analysis of time pressure and value perception: An exploratory study of consumer travel fair。Journal of Travel and Tourism Marketing,30(5),509-521。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
44. | Larson, R. C.(1987)。There's more to a line than its wait。Technology Review,91(5),61-67。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
45. | Just, D. R.、Wansink, B.(2011)。The flat-rate pricing paradox: conflicting effects of "all-you-caneat" buffet pricing。The Review of Economics and Statistics,93(1),193-200。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
46. | Madrigal, R.、Kahle, L.(1994)。Predicting vacation activity preferences on the basis of value-system segmentation。Journal of Travel Research,32(3),22-28。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
47. | Nadiri, H.、Gunay, G. N.(2013)。An empirical study to diagnose the outcomes of customers' experiences in trendy coffee shops。Journal of Business Economics and Management,14(1),22-53。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
48. | Montano, D.、Adamopoulos, J.(1984)。The perception of crowding in interpersonal situations: Affective and behavioral responses。Environment and Behavior,16(5),643-666。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
49. | Mehta, R.、Sharma, N. K.、Swami, S.(2013)。The impact of perceived crowding on consumers' store patronage intentions: Role of optimal stimulation level and shopping motivation。Journal of Marketing Management,29(7/8),812-835。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
50. | Oyewole, P.(2013)。Multiattribute dimensions of service quality in the all-you-can-eat buffet restaurant industry。Journal of Hospitality Marketing & Management,22(1),1-24。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
51. | Ordonez, L.、Benson, L.(1997)。Decisions under time pressure: How time constraint affects risky decision making。Organizational Behavior & Human Decision Processes,71(2),121-140。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
52. | Rice, S.、Trafimow, D.(2012)。Time pressure heuristics can improve performance due to increased consistency。The Journal of General Psychology,139(4),273-288。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
53. | Posner, B.、Randolph, W.、Schmidt, W.(1987)。Managerial values across functions: a source of organizational problems。Group Organization Study,12(4),373-385。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
54. | Siniver, E.、Mealem, Y.、Yaniv, G.(2013)。Overeating in all-you-can-eat buffet: paying before versus paying after。Applied Economics,45(35),4940-4948。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
55. | Schwartz, S. H.、Bilsky, W.(1994)。Values and personality。European Journal of Personality,8(3),163-181。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
56. | Svenson, O.、Edland, A.、Slovic, P.(1990)。Choices and judgments of incompletely described decision alternatives under time pressure。Acta Psychological,75(2),153-169。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
57. | Suri, R.、Monroe, K. B.(2003)。The effects on time constraints on consumers' Judgments of process and products。Journal of Consumer Research,30(1),92-104。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
58. | Wang, D.(2015)。Customer satisfaction in queue。Business Studies Journal,7(1),61-65。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
59. | Vlašić, G.、Janković, M.、Kramo-Čaluk, A.(2011)。Information hunt: The impact of product type and time pressure on choice of information source for purchase decisions。Management: Journal of Contemporary Management Issues,16(2),87-103。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
60. | Temple, N. J.、Nowrouzi, B.(2013)。Buffets and obesity。Clinical Nutrition,32(4),664-665。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
61. | Syed Alwi, S. F.、Muhammad Ali, S.、Nguyen, B.(2017)。The Importance of Ethics in Branding: Mediating Effects of Ethical Branding on Company Reputation and Brand Loyalty。Business Ethics Quarterly,27(3),393-422。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
62. | Wang, Ya-Hui(2014)。All you can eat: Behavioral evidence from TAIWAN。International Journal of Management and Marketing Research,7(2),29-37。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
63. | Wu, S. H.、Huang, C. T.、Chen, Y. F.(2015)。Leisure-service quality and hedonic experiences: Singing at a Karaoke House as a Form of Theatre。Total Quality Management & Business Excellence,26(3/4),298-311。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
64. | Athanassopoulos, A. D.(2000)。Customer satisfaction cues to support market segmentation and explain switching behavior。Journal of Business Research,47(3),191-207。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
65. | Grove, Stephen J.、Fisk, Raymond P.(1997)。The Impact of Other Customers on Service Experiences: A Critical Incident Examination of 'Getting Along'。Journal of Retailing,73(1),63-85。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
66. | Babin, Barry J.、Darden, William R.、Griffin, Mitch(1994)。Work and/or fun: Measuring hedonic and utilitarian shopping value。Journal of Consumer Research,20(4),644-656。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
67. | Dhar, Ravi、Wertenbroch, Klaus(2000)。Consumer Choice Between Hedonic and Utilitarian Goods。Journal of Marketing Research,37(1),60-71。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
68. | Manning, R. E.、Valliere, W. A.(2001)。Coping in outdoor recreation: Causes and consequences of crowding and conflict among community residents。Journal of Leisure Research,33(4),410-426。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
69. | Stokols, Daniel(1972)。On the Distinction between Density and Crowding: Some Implications for Future Research。Psychological Review,79(3),275-278。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
70. | Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing,77(2),203-220。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
71. | Calder, Bobby J.、Phillips, Lynn W.、Tybout, Alice M.(1981)。Designing research for application。Journal of Consumer Research,8(2),197-207。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
72. | Wakefield, Kirk L.、Blodgett, Jeffrey G.(1994)。The Importance of Servicescapes in Leisure Service Settings。Journal of Services Marketing,8(3),66-76。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
73. | Park, Cheol W.(2004)。Efficient or enjoyable? Consumer values of eating -out and fast food restaurant consumption in Korea。International Journal of Hospitality Management,23(1),87-94。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
74. | Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management,15(1-3),53-67。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
75. | Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
76. | Grönroos, Christian(1984)。A Service Quality Model and Its Marketing Implication。European Journal of Marketing,18(4),36-44。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
77. | Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
78. | Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The Experiential Aspects of Consumption: Consumer Fantasies, Feeling, and Fun。Journal of Consumer Research,9(2),132-140。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
79. | Baker, Julie、Cameron, Michaelle(1996)。The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions。Journal of the Academy of Marketing Science,24(4),338-349。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
80. | Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
81. | Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
82. | Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
83. | 陳沛悌、林晏州(19970900)。秀姑巒溪泛舟活動社會心理容許量之探討。戶外遊憩研究,10(3),19-36。 延伸查詢![new window](/gs32/images/newin.png) |