:::

詳目顯示

回上一頁
題名:用餐階段、消費目標、擁擠程度及趣味性對限時吃到飽餐廳顧客服務品質知覺之影響
書刊名:經營管理學刊
作者:田祖武馬宗洸陳玟伶
作者(外文):Tien, Tsu-wuMa, Tsung-kuangChen, Wen-ling
出版日期:2017
卷期:14
頁次:頁15-42
主題關鍵詞:用餐階段消費目標趣味性擁擠容忍度知覺服務品質Dining-stageConsumption goalFunCrowding tolerancePerceptions of service quality
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:158
  • 點閱點閱:5
期刊論文
1.Sergeant, A.、Frenkel, S.(2000)。When do customer contact employees satisfy customers?。Journal of Service Research,3(1),18-34。  new window
2.Lewin, K.(1943)。Defining the Field at a Given Time。Psychological Review,50(3),292-310。  new window
3.Marquis, M.、Filiatrault, P.(2003)。Public Self-consciousness Disposition Effect on Reactions to Waiting in Line。Journal of Consumer Behavior,2(3),212-231。  new window
4.Machleit, K. A.、Kellaris, J. J.、Eroglu, S. A.(1994)。Human versus Spatial Dimensions of Crowding Perceptions in Retail Environments: A Note on Their Measurement and Effect on Shopper Satisfaction。Marketing Letters,5(2),183-194。  new window
5.Wright, P.(1974)。The Harassed Decision Maker: Time Pressure, Distraction and the Use of Evidence。Journal of Applied Psychology,59(5),555-561。  new window
6.詹俊成、陳素青(20110900)。臺北市高中職學生體育課班級氣氛與學習動機對學習滿意度之影響。體育學報,44(3),437-457。new window  延伸查詢new window
7.Dube-Rioux, L.、Schmitt, B. H.、Leclerc, F.(1989)。Consumers' reactions to waiting: when delays affect the perception of service quality。Advances in Consumer Research,16(1),59-63。  new window
8.Parasuraman, Ananthanarayanan、Grewal, Dhruv(2000)。Serving customers and consumers effectively in the twenty-first century: a conceptual framework and overview。Journal of the Academy of Marketing Science,28(1),9-16。  new window
9.Dabholkar, Pratibha A.、Shepherd, C. David、Thorpe, Dayle I.(2000)。A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through A Longitudinal Study。Journal of Retailing,76(2),139-173。  new window
10.Hui, M. K.、Thakor, M. V.、Gill, R.(1998)。The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting。Journal of Consumer Research,24(4),469-479。  new window
11.陳素青、詹俊成、鄭志富(20130900)。臺北市高中體育教師領導風格與班級氣氛對體育課學習動機之影響。體育學報,46(3),257-272。new window  延伸查詢new window
12.林晏州(20000300)。社會遊憩容許量評估方法之比較。戶外遊憩研究,13(1),1-20。new window  延伸查詢new window
13.Batra, R.、Ahtola, O. T.(1991)。Measuring the hedonic and utilitarian sources of customer attitudes。Marketing Letters,2(2),159-170。  new window
14.任維廉、胡凱傑、崔妮臻(20090300)。知覺擁擠與公眾自我意識特質對顧客知覺等候經驗之影響--以國道客運臺北總站為例。顧客滿意學刊,5(1),65-92。new window  延伸查詢new window
15.Noone, B. M.、Kimes, S. E.、Mattila, A. S.、Wirtz, J.(2009)。Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences。Journal of Service Management,20(4),380-403。  new window
16.楊文燦、鄭琦玉(19950600)。遊憩衝擊認知及其與滿意度關係之研究。戶外遊憩研究,8(2),109-132。new window  延伸查詢new window
17.Folkes, V. S.(1984)。Consumer Reactions to Product Failures: An Attributional Approach。Journal of Consumer Research,10(5),389-409。  new window
18.邱仕騰、蕭嘉惠(20140300)。病毒行銷於Facebook運動賽事粉絲專頁之應用。中華體育季刊,28(1)=108,11-20。new window  延伸查詢new window
19.Ahituv, N.、Igbaria, M.、Sella, A. Viem(1998)。The effects of time pressure and completeness of information on decision making。Journal of Management Information Systems,15(2),153-172。  new window
20.Noone, B. M.、Mattila, A. S.(2009)。Restaurant crowding and perceptions of service quality: The role of consumption goals and attributions。Journal of Foodservice Business Research,12(4),331-343。  new window
21.劉耿佑、李介祿、汪亞翰(20140300)。探討社會人口統計變項及價值觀對擁擠度知覺的影響:以臺灣國家公園及森林遊樂區之遊客為例。林業研究季刊,36(1),29-43。  延伸查詢new window
22.Eroglu, S. A.、Machleit, K. A.、Barr, T. F.(2005)。Perceived retail crowding and shopping satisfaction: the role of shopping values。Journal of Business Research,58(8),1146-1153。  new window
23.張俊彥(19981200)。木柵動物園遊客分佈與擁擠--以電腦模擬為例。造園學報,5(2),97-113。new window  延伸查詢new window
24.Mathwick, C.、Malhotra, N.、Rigdon, E.(2001)。Experiential value: conceptualization, measurement and application in the catalogue and Internet shopping environment。Journal of Retailing,77(1),39-56。  new window
25.李明聰、王怡文(2006)。消費者價值和速食餐廳消費行為之關係研究。商業現代化學刊,3(3),111-117。  延伸查詢new window
26.范玉玲(20011000)。溪頭遊客擁擠度及遊憩偏好之研究。國立屏東商業技術學院學報,3,283-300。new window  延伸查詢new window
27.Aiello, J. R.、Thompson, D. E.、Brodzinsky, D. M.(1983)。How funny is crowding anyway? Effects of room size, group size, and the introduction of humor。Basic and Applied Social Psychology,4(2),193-207。  new window
28.Carlson, D.(2000)。Work family conflict in the organization: do life role values make a difference?。Journal of Management,26(5),1031-1054。  new window
29.Ben-Zur, H.、Breznitz, S. J.(1981)。The effect of time pressure on risky choice behavior。Acta Psychologica,47(2),89-104。  new window
30.Crompton, J. L.、Love, L. L.(1995)。The predictive validity of alternative approaches of evaluating quality of a festival。Journal of Travel Research,34(1),11-24。  new window
31.Cole, S. T.、Illum, S. F.(2004)。Examining the mediating role of festival visitors' satisfaction in the relationship between service quality and behavioral intentions。Journal of Vacation Marketing,12(2),160-173。  new window
32.Choi, S. C.、Mirjafari, A.、Weaver, H. B.(1976)。The concept of crowding: a critical Review and proposal of an alternative approach。Environment and Behavior,8(3),345-362。  new window
33.Chen, C. F.、Cheng, L. T.(2012)。A study on mobile phone service loyalty in Taiwan。Total Quality Management & Business Excellence,23(7/8),807-819。  new window
34.Dube-Rioux, L.、Schmitt, B. H.、Leclerc, F.(1991)。Consumers' affective responses to delays at different phases of a service delivery。Journal of Applied Social Psychology,21(10),810-820。  new window
35.Doucé, L.、Janssens, W.、Leroi-Werelds, S.、Streukens, S.(2016)。What to diffuse in a gender-specific store? The effect of male and female perfumes on customer value and behaviour。Journal of Consumer Behaviour,15(3),271-280。  new window
36.Erez, S.、Gideon, Y.(2012)。All-you-can-eat buffet: Entry price, the fat tax and meal cessation。The B.E. Journal of Economic Analysis & Policy,12(1),1-21。  new window
37.Elie-Dit-Cosaque, C.、Pallud, J.、Kalika, M.(2011)。The influence of individual, contextual, and social factors on perceived behavioral control of information technology: A field theory approach。Journal of Management Information Systems,28(3),201-234。  new window
38.Holbrook, M. B.(1999)。Higher than the bottom line, reflections on some recent macromarketing literature。Journal of Macromarketing,19(1),48-74。  new window
39.Hui, M. K.、Tse, D. K.(1996)。What to tell consumers in waits of different lengths: An integrative model of service evaluation。Journal of Service Marketing,60(2),81-90。  new window
40.Hui, M. K.、Bateson, J. E. G.(1990)。Testing a theory of crowding in the service environment。Advances in Consumer Research,17,866-873。  new window
41.Homer, P. M.、Kahle, L. R.(1988)。A structural equation analysis of the value-attitude- behavior hierarchy。Journal of Personality and Social Psychology,54(4),638-646。  new window
42.Machleit, K. A.、Eroglu, S. A.、Mantel, S. P.(2000)。Perceived retail crowding and shopping satisfaction。Journal of Consumer Psychology,9(1),29-42。  new window
43.Lim, C.(2013)。Analysis of time pressure and value perception: An exploratory study of consumer travel fair。Journal of Travel and Tourism Marketing,30(5),509-521。  new window
44.Larson, R. C.(1987)。There's more to a line than its wait。Technology Review,91(5),61-67。  new window
45.Just, D. R.、Wansink, B.(2011)。The flat-rate pricing paradox: conflicting effects of "all-you-caneat" buffet pricing。The Review of Economics and Statistics,93(1),193-200。  new window
46.Madrigal, R.、Kahle, L.(1994)。Predicting vacation activity preferences on the basis of value-system segmentation。Journal of Travel Research,32(3),22-28。  new window
47.Nadiri, H.、Gunay, G. N.(2013)。An empirical study to diagnose the outcomes of customers' experiences in trendy coffee shops。Journal of Business Economics and Management,14(1),22-53。  new window
48.Montano, D.、Adamopoulos, J.(1984)。The perception of crowding in interpersonal situations: Affective and behavioral responses。Environment and Behavior,16(5),643-666。  new window
49.Mehta, R.、Sharma, N. K.、Swami, S.(2013)。The impact of perceived crowding on consumers' store patronage intentions: Role of optimal stimulation level and shopping motivation。Journal of Marketing Management,29(7/8),812-835。  new window
50.Oyewole, P.(2013)。Multiattribute dimensions of service quality in the all-you-can-eat buffet restaurant industry。Journal of Hospitality Marketing & Management,22(1),1-24。  new window
51.Ordonez, L.、Benson, L.(1997)。Decisions under time pressure: How time constraint affects risky decision making。Organizational Behavior & Human Decision Processes,71(2),121-140。  new window
52.Rice, S.、Trafimow, D.(2012)。Time pressure heuristics can improve performance due to increased consistency。The Journal of General Psychology,139(4),273-288。  new window
53.Posner, B.、Randolph, W.、Schmidt, W.(1987)。Managerial values across functions: a source of organizational problems。Group Organization Study,12(4),373-385。  new window
54.Siniver, E.、Mealem, Y.、Yaniv, G.(2013)。Overeating in all-you-can-eat buffet: paying before versus paying after。Applied Economics,45(35),4940-4948。  new window
55.Schwartz, S. H.、Bilsky, W.(1994)。Values and personality。European Journal of Personality,8(3),163-181。  new window
56.Svenson, O.、Edland, A.、Slovic, P.(1990)。Choices and judgments of incompletely described decision alternatives under time pressure。Acta Psychological,75(2),153-169。  new window
57.Suri, R.、Monroe, K. B.(2003)。The effects on time constraints on consumers' Judgments of process and products。Journal of Consumer Research,30(1),92-104。  new window
58.Wang, D.(2015)。Customer satisfaction in queue。Business Studies Journal,7(1),61-65。  new window
59.Vlašić, G.、Janković, M.、Kramo-Čaluk, A.(2011)。Information hunt: The impact of product type and time pressure on choice of information source for purchase decisions。Management: Journal of Contemporary Management Issues,16(2),87-103。  new window
60.Temple, N. J.、Nowrouzi, B.(2013)。Buffets and obesity。Clinical Nutrition,32(4),664-665。  new window
61.Syed Alwi, S. F.、Muhammad Ali, S.、Nguyen, B.(2017)。The Importance of Ethics in Branding: Mediating Effects of Ethical Branding on Company Reputation and Brand Loyalty。Business Ethics Quarterly,27(3),393-422。  new window
62.Wang, Ya-Hui(2014)。All you can eat: Behavioral evidence from TAIWAN。International Journal of Management and Marketing Research,7(2),29-37。  new window
63.Wu, S. H.、Huang, C. T.、Chen, Y. F.(2015)。Leisure-service quality and hedonic experiences: Singing at a Karaoke House as a Form of Theatre。Total Quality Management & Business Excellence,26(3/4),298-311。  new window
64.Athanassopoulos, A. D.(2000)。Customer satisfaction cues to support market segmentation and explain switching behavior。Journal of Business Research,47(3),191-207。  new window
65.Grove, Stephen J.、Fisk, Raymond P.(1997)。The Impact of Other Customers on Service Experiences: A Critical Incident Examination of 'Getting Along'。Journal of Retailing,73(1),63-85。  new window
66.Babin, Barry J.、Darden, William R.、Griffin, Mitch(1994)。Work and/or fun: Measuring hedonic and utilitarian shopping value。Journal of Consumer Research,20(4),644-656。  new window
67.Dhar, Ravi、Wertenbroch, Klaus(2000)。Consumer Choice Between Hedonic and Utilitarian Goods。Journal of Marketing Research,37(1),60-71。  new window
68.Manning, R. E.、Valliere, W. A.(2001)。Coping in outdoor recreation: Causes and consequences of crowding and conflict among community residents。Journal of Leisure Research,33(4),410-426。  new window
69.Stokols, Daniel(1972)。On the Distinction between Density and Crowding: Some Implications for Future Research。Psychological Review,79(3),275-278。  new window
70.Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing,77(2),203-220。  new window
71.Calder, Bobby J.、Phillips, Lynn W.、Tybout, Alice M.(1981)。Designing research for application。Journal of Consumer Research,8(2),197-207。  new window
72.Wakefield, Kirk L.、Blodgett, Jeffrey G.(1994)。The Importance of Servicescapes in Leisure Service Settings。Journal of Services Marketing,8(3),66-76。  new window
73.Park, Cheol W.(2004)。Efficient or enjoyable? Consumer values of eating -out and fast food restaurant consumption in Korea。International Journal of Hospitality Management,23(1),87-94。  new window
74.Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management,15(1-3),53-67。  new window
75.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
76.Grönroos, Christian(1984)。A Service Quality Model and Its Marketing Implication。European Journal of Marketing,18(4),36-44。  new window
77.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
78.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The Experiential Aspects of Consumption: Consumer Fantasies, Feeling, and Fun。Journal of Consumer Research,9(2),132-140。  new window
79.Baker, Julie、Cameron, Michaelle(1996)。The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions。Journal of the Academy of Marketing Science,24(4),338-349。  new window
80.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
81.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
82.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
83.陳沛悌、林晏州(19970900)。秀姑巒溪泛舟活動社會心理容許量之探討。戶外遊憩研究,10(3),19-36。new window  延伸查詢new window
會議論文
1.邱文彬、蘇衍綸、許靖鈺(2004)。從文化自我探討國人吃到飽偏好的心理機制:決策權變性與決策自主性的影響。餐旅管理學術與實務研討會。台北:輔仁大學。  延伸查詢new window
圖書
1.郭生玉(1991)。心理與教育研究法。台北:精華書局。  延伸查詢new window
2.Smith, S.、Wheeler, J.、郭菀玲(2003)。創造顧客感動的品牌管理:把顧客變成忠誠的擁戴者。台北:哈佛企管。  延伸查詢new window
3.Pine, B. J.、Gilmore, J. H.、夏業良、魯煒(2003)。體驗經濟時代。台北:新潮經濟社。  延伸查詢new window
4.楊國樞(19940000)。中國人的價值觀:社會科學觀點。臺北:桂冠。new window  延伸查詢new window
5.蘇芳基(2000)。餐飲概論。台北:明翔。  延伸查詢new window
6.Bell, P. A.、Fisher, J. D.、Baum, A.、Greene, T. E.(1990)。Environmental psychology。Philadelphia, PA:Holt, Rinehart and Winston。  new window
7.Gale, M. T.(1994)。Managing customer value。New York:The Free Press。  new window
8.Norris, R. T.(1941)。The theory of consumer's demand。Yale University Press。  new window
9.Schneider, Benjamin、Bowen, David E.(1995)。Winning the service game。Harvard Business School Press。  new window
10.Guilford, Joy Paul(1965)。Fundamental Statistics in Psychology and Education。McGraw-Hill。  new window
圖書論文
1.Anderson, E. W.、Fornell, C.(1994)。A customer satisfaction research prospectus。Service quality: New directions in theory and practice。Thousand Oaks, CA:Sage Publications。  new window
2.Edland, A.、Svenson, O.(1993)。Judgment and decision making under time pressure。Time pressure and stress in human judgment and decision making。New York:Plenum Press。  new window
3.Svenson, O.、Benson, L. III(1993)。Framing and time pressure in decision making。Time pressure and stress in human judgment and decision making。New York:Plenum Press。  new window
4.Sundstrom, E.(1978)。Crowding as a sequential process: Review of research on the effects of population density of humans。Human responses to crowding。Hillsdale, NJ:Erlbaum。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE