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題名：顧客消費體驗預期形成之心理模式--環境心理學觀點
書刊名：電子商務學報
作者：林淑瓊 引用關係／陳煇煌 引用關係／林衛國／李品萱
作者(外文)：Lin, Shu-chiung／Chen, Huei-huang／Lin, Wei-kuo／Lee, Pin-hsuan
出版日期：2018
卷期：20:1
頁次：頁33-63
主題關鍵詞：虛實整合；環境心理學；心理模式；顧客消費體驗預期；S-S'O'R'-R；Virtual/physical integration；Environmental psychology；Mental model；Customer's expectation of consuming experience
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:4
  • 點閱點閱:26
期刊論文
1.Katz, E.、Blumler, J. G.、Gurevitch, M.(1973)。Uses and gratifications research。Public Opinion Quarterly，37(4)，509-523。  new window
2.Lusch, R. F.、Nambisan, S.(2015)。Service innovation: A service-dominant logic perspective。Management Information Systems Quarterly，39(1)，155-175。  new window
3.Teixeira, Jorge Grenha、Patrício, Lia、Nunes, Nuno Jardim、Nóbrega, Leonel、Fisk, Raymond P.、Constantine, Larry(2012)。Customer experience modeling: From customer experience to service design。Journal of Service Management，23(3)，362-376。  new window
4.Manganari, E. E.、Siomkos, G. J.、Vrechopoulos, A. P.(2009)。Store atmosphere in web retailing。European Journal of Marketing，43(9/10)，1140-1153。  new window
5.Verhagen, Tibert、Van Dolen, Willemijn(2011)。The influence of online store beliefs on consumer online impulse buying: A model and empirical application。Information & Management，48(8)，320-327。  new window
6.Edwards, Ward(1954)。The Theory of Decision Making。Psychological Bulletin，51(4)，380-417。  new window
7.Eroglu, Sevgin A.、Machleit, Karen A.、Davis, Lenita M.(2001)。Atmospheric Qualities of Online Retailing: A Conceptual Model and Implications。Journal of Business Research，54(2)，177-184。  new window
8.Eroglu, Sevgin A.、Machleit, Karen A.、Davis, Lenita M.(2003)。Empirical testing of a model of online store atmospherics and shopper responses。Psychology and Marketing，20(2)，139-150。  new window
9.Hackman, J. R.(1969)。Toward understanding the role of tasks in behavioral research。Acta Psychologica，31(2)，97-128。  new window
10.Brown, J. S.、Collins, A.、Duguid, S.(1989)。Situated cognition and culture of learning。Educational Research，18(1)，32-42。  new window
11.Chandler, J. D.、Vargo, S. L.(2011)。Contextualization and value-in-context: How context frames exchange。Marketing Theory，11(1)，35-49。  new window
12.林淑瓊、張銀益、林衛國、王之廷(20160700)。以體驗行銷觀點探討網路商店促成購買衝動之影響因素。資訊管理學報，23(3)，247-276。new window  延伸查詢new window
13.Snowden, D. J.、Boone, M. E.(2007)。A Leader's Framework for Decision Making。Harvard Business Review，85(11)，69-76。  new window
14.Bandura, Albert(2001)。Social cognitive theory: An agentic perspective。Annual Review of Psychology，52(1)，1-26。  new window
15.Norman, D. A.(1999)。Affordance, conventions, and design。Interactions，6(3)，38-43。  new window
16.Maglio, P. P.、Spohrer, J.(2008)。Fundamentals of service science。Journal of the Academy of Marketing Science，36(1)，18-20。  new window
17.Vargo, Stephen L.、Lusch, Robert F.(2004)。Evolving to a new dominant logic for marketing。Journal of Marketing，68(1)，1-17。  new window
18.Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management，15(1-3)，53-67。  new window
19.Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing，58(1)，34-57。  new window
20.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science，28(1)，168-174。  new window
21.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing，56(2)，57-71。  new window
22.Parboteeah, D. Veena、Valacich, Joseph S.、Wells, John D.(2009)。The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively。Information Systems Research，20(1)，60-78。  new window
23.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review，76(4)，97-105。  new window
24.Turley, L. W.、Milliman, R. E.(2000)。Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence。Journal of Business Research，49(2)，193-211。  new window
圖書
1.Bagozzi, Richard P.(1986)。Principles of Marketing Management。Chicago：Science Research Associates, Inc。  new window
2.Atkinson, John W.、Birch, D.(1978)。An introduction to motivation。New York：D. Van Nostrand Company, Inc。  new window
3.Lewison, D. M.(1994)。Retailing。New York：Macmillan Publishing Company。  new window
4.Gibson, James J.(1979)。The Ecological Approach to Visual Perception。Boston, Massachusetts：Houghton Mifflin Company。  new window
5.孫振青(1987)。知識論。台北市：五南圖書出版公司。  延伸查詢new window
6.Grönroos, C.、Shostack, G. L.(1983)。Strategic management and marketing in the service sector。Cambridge, Massachusetts：Marketing Science Institute。  new window
7.Slavin, R. E.、張文哲(2009)。教育心理學。台北：學富文化。  延伸查詢new window
8.張波(2013)。O2O：移動互聯網時代的商業革命。北京：機械工業出版社。  延伸查詢new window
9.Rayport, J. F.、Jaworski, B. J.、黃世銘、洪育忠、傅新彬(2003)。電子商務概論。台北：美商麥格羅∙希爾。  延伸查詢new window
10.蕭富峰(2012)。消費者行為。台北：智勝文化事業有限公司。  延伸查詢new window
11.Berman, B.、Evans, J. R.(1995)。Retail Management。New York：Prentice Hall。  new window
12.Popper, K.(1979)。Three worlds。Ann Arbor：University of Michigan。  new window
13.Norman, Donald A.(1988)。The Psychology of Everyday Things。Basic Books。  new window
14.Yin, Robert K.(1994)。Case study research: Design and methods。Sage Publications。  new window
15.Mehrabian, Albert、Russell, James A.(1974)。An Approach to Environmental Psychology。MIT Press。  new window
16.Bandura, Albert(1986)。Social Foundations of Thought and Action: A Social Cognitive Theory。Prentice-Hall, Inc.。  new window
17.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
單篇論文
1.O'Reilly, T.，Battelle, J.(2009)。Web Squared: Web 2.0 Five Years On，http://www.web2summit.com/web2009/public/schedule/detail/10194， 。  new window
2.Glushko, R. J.(2010)。Seven contexts for service system design，http://sistemas-humano-computacionais.wdfiles.com/local--files/capitulo%3Asistemas-de-servico/SevenContexts.pdf。  new window
其他
1.Rampell, Alex(2010)。Why Online2Offline Commerce Is A Trillion Dollar Opportunity，https://techcrunch.com/2010/08/07/why-online2offline-commerce-is-a-trillion-dollar-opportunity/。  new window
2.Ringle, C. M.，Wende, S.，Will, A.(2005)。SmartPLS-version 2.0 Germany: University at Hamburg，http://www.smartpls.de/forum/index.php。  new window
3.張勇(2015)。阿里CEO張勇上任一個月的反思：「電子商務」未來會消失，https://www.huxiu.com/article/117340/1.html。  延伸查詢new window
4.陳明宇(2013)。速途研究院：晚飯之後成為網民的網購高峰期，http://www.sootoo.com/content/407070.shtml。  延伸查詢new window
5.楊安琪(2015)。亞馬遜開設第一家實體書店，逆向操作意義何在？，http://technews.tw/2015/11/03/first-physical-bookstore-of-amazon-debuts-in-seattle/。  延伸查詢new window
6.億邦動力網(2015)。彩妝業想跳進互聯網＋，什麼錯誤布局最容易賠了夫人又折兵？，https://www.smartm.com.tw/article/31343130cea3。  延伸查詢new window
7.(2015)。物聯網時代來臨，IBM推LoRa技術讓機器也有自己的網路，http://www.inside.com.tw/2015/01/22/ibm-want-to-use-lora-technology-to-help-iot。  延伸查詢new window
8.詹佳俊(2015)。荷比盧消費者調查顯示「Phygital」正夯，https://www.bnext.com.tw/article/34983/BN-ARTICLE-34983。  延伸查詢new window
9.詹佳俊(2015)。提升實體店顧客消費體驗--[In-Store]店內科技應用，http://www.bnext.com.tw/article/view/id/35252。  延伸查詢new window
10.Kang, E.，Boger, C. A.，Back, K. J.，Madera, J.(2011)。The impact of sensory environments on Spagoer's emotion and behavioural intention，http://scholarworks.umass.edu/cgi/viewcontent.cgi。  new window
圖書論文
1.Baker, J.(1986)。The Role of the Environment in Marketing Services: The Consumer Perspective。The Services Challenge: Integrating for Competitive Advantage。American Marketing Association。  new window
2.McGuire, W. J.(1969)。The nature of attitudes and attitude change。The Handbook of Social Psychology。Addison-Wesley。  new window
3.Gibson, J. J.(1977)。The theory of affordances。Perceiving, acting, and knowing: Toward an ecological psychology。Hillsdale, NJ：Lawrence Erlbaum Associates。  new window
4.Young, R. D.(2013)。Environmental psychology overview。Green Organizations: Driving Change with IO Psychology。New York：Psychology Routledge。  new window
 
 
 
 
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