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題名:一例一休我不怕--多功能護理排班系統
書刊名:醫療品質雜誌
作者:徐愬美賴湘芬施威竹孫瑤光莊淑霞葉惠慈
作者(外文):Hsu, Suh-meeiLai, Hsiang-fenShih, Wei-chuSun, Yao-kuangChuang, Shu-hsiaYeh, Hui-tzu
出版日期:2018
卷期:12:3
頁次:頁42-47
主題關鍵詞:護理排班一例一休滿意度Nursing scheduling system5-day workweek planSatisfaction
原始連結:連回原系統網址new window
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  • 共同引用共同引用:5
  • 點閱點閱:6
背景:排班是護理主管經常性且費時的工作,一例一休勞基法修正後,費用計算更為複雜。故建置「多功能護理排班系統」(包含行動裝置及電腦版本),收集勞基法相關規定、單位排班原則及排班經驗做為參考依據。目的:藉由系統導入將排班、考勤、請假及監控系統整合,希望符合勞基法規範,提供夜班/加班費、上班時數統計、特休日數及積/借休時數累算功能,人員能自主決定時數處理方式。結果:本系統導入後,縮短主管行政處理時間、人資室查核時間、降低列印及儲存空間成本及降低不符合法規的風險,系統正確率達99.7-100%,人員滿意度分別高達93.3-100%。結論:本系統因應法令政策一再修訂,需耗費較多時間與人力進行跨團隊合作,期望未來規劃系統能具備「自動排班」功能,更能簡化工作流程,提升工作效率及增加人員滿意度。
Background: Scheduling is a recurrent time-consuming task for nursing management. After the Labor Law was amended to mandate a 5-day workweek plan, labor cost calculation became more complex. To address this complexity and comply with the new provisions of the Labor Law, this study established a multifunctional nursing scheduling system featuring mobile and computer interfaces. This system can facilitate cross-departmental teamwork through the sharing of scheduling principles and experiences. Purpose: The main goal of this project was to use a cloud-based monitoring interface to integrate shift scheduling with tracking of actual attendance and leave hours, in order to ensure compliance with labor and civil laws. The system was designed to provide cost estimates for night shift and overtime wages and track working hours and the accumulation of special holidays and leave hours. Based on the information gathered from the interface, staff managers can decide how to arrange and schedule staff shifts. Results: Implementation of the interface project led to cost-effective scheduling and enhanced procedural efficiency through improvements to the allocation of finite temporal and spatial resources. System effectiveness was estimated as 99.7% to 100%, which translates into an overall staff satisfaction rate of 93.3% to 100%. Conclusions: The system in this study was designed in response to new governmental mandates, which would have led to unavoidably high expenditure of time and human resources under the prior organization system. However, having demonstrated use of an automated nursing staff scheduling interface, we anticipate a more efficient and effective working environment.
期刊論文
1.翁新惠、鄭詩慈、黃昱瞳、張博論(20061200)。護理人員自行開發之自動排班系統使用成效評估。醫療資訊雜誌,15(4),71-80。new window  延伸查詢new window
2.吳家榛、陳麗芳、韓錦樺(20150900)。某醫學中心護理人員對護理排班之滿意度及相關因素探討。新臺北護理期刊,17(2),25-36。  延伸查詢new window
3.詹碧端、李秀蘭、林詩偉(20160600)。比較護理排班系統建置前後護理人員對排班時間、滿意度及其影響排班因素之初探。醫療資訊雜誌,25(2),37-50。new window  延伸查詢new window
4.Legrain, A.、Bouarab, H.、Lahrichi, N.(2015)。The nurse scheduling problem in real-life。Journal of Medical Systems,39(160),1-11。  new window
5.Kullberg, A.、Bergenmar, M.、Sharp, L.(2016)。Changed nursing scheduling for improved safety culture and working conditions-- patients' and nurses' perspectives。Journal of Nursing Management,24(4),524-532。  new window
 
 
 
 
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