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題名:消費者綠色消費與健康意識認知對電子煙使用態度之研究
書刊名:管理資訊計算
作者:賴靜儀陳俐文 引用關係陳棟樑 引用關係
作者(外文):Lai, Ching-yiChen, Li-wenChen, Tung-liang
出版日期:2018
卷期:7:特刊2
頁次:頁134-148
主題關鍵詞:電子煙使用態度使用者滿意度顧客忠誠度E-cigaretteAttitude toward useUser satisfactionCustomer loyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:16
  • 點閱點閱:6
本研究以曾經使用或現在正在使用電子煙的消費者為研究對象,探討電子煙的消費者在綠色消費者自我認同、健康意識、知覺價值、知覺風險及知覺價格是否會影響消費者使用態度、使用者滿意度與顧客忠誠度。研究結果發現:消費者使用電子煙產品後整體知覺價值對使用態度有顯著影響;消費者在購買電子煙時,使用態度會以價格較低優先選擇,但有部分消費者認為好的產品無論價格高低都會購買;消費者對電子煙使用態度越高,產生滿意度就越正向,而持續使用或向他人推薦的意願也越高。
The present study using previous and current e-cigarette consumers as the study subjects. To explore whether consumers of e-cigarettes in the green consumer self-identification, health awareness, perceived value, perceived risk and perceived price have an affect consumer attitudes, user satisfaction and customer loyalty. The study results found: After consumption, consumers' overall perceived value of e-cigarette products had a significant effect on their attitude toward use; When buying e-cigarettes, most consumers' attitude is that lower prices are preferable, but some consumers believe that good products should be purchased regardless of price; Consumers with a better attitude towards e-cigarette use were more positively satisfied, more likely to continue using the product, and more willing to recommend it to others.
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