| 期刊論文| 1. | Shih, K. H.、Lin, C. W.、Lin, B. S.(2011)。Assessing the quality gap of intellectual capital in banks。Total Quality Management and Business Excellence，22(3)，289-303。   | | 2. | Taplin, Ross H.(2012)。Competitive importance-performance analysis of an Australian wildlife park。Tourism Management，33(1)，29-37。 | | 3. | Ondrus, J.、Pigneur, Y.(2006)。Towards a holistic analysis of mobile payments: a multiple perspectives approach。Electronic Commerce Research and Applications，5(3)，246-257。 | | 4. | Bums, Aluin C.(1986)。Generating Marketing Strategy Priorities Bases on Relative Competitive Position。Journal of Consumer Marketing，3(4)，49-56。 | | 5. | Zhou, T.、Lu, Y. B.、Wang, B.(2010)。Integrating TTF and UTAUT to explain mobile banking user adoption。Computers in Human Behavior，26(4)，760-767。 | | 6. | Barnes, S. J.、Corbitt, B.(2003)。Mobile banking: concept and potential。International Journal of Mobile Communications，1(3)，273-288。 | | 7. | Kaynama, Shohreh A.、Black, Christine I.(2000)。A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study。Journal of Professional Services Marketing，21(1)，63-88。 | | 8. | Cheng, C. C.、Tsai, M. C.、Lin, S. P.(2013)。Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis。Total Quality Management & Business Excellence，26(3/4)，415-429。 | | 9. | Jarunee, W.(2014)。Competition and challenges of mobile banking: A systematic review of major bank models in the Thai banking industry。Journal of High Technology Management Research，25，123-131。 | | 10. | Niina, M.、Matti, R.、Virpi, K. T.(2004)。Adopting new and innovative mobile financial applications and service provisioning methods。COMMUNICATIONS OF THE ACM，47(5)，42-46。 | | 11. | Tsai, M. C.、Chien, Y. Y.、Cheng, C. C.(2018)。Upgrading service quality of mobile banking。International Journal of Mobile Communications，16(1)，82-115。 | | 12. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Malhotra, Arvind(2005)。E-S-QUAL: A multiple-item scale for assessing electronic service quality。Journal of Service Research，7(3)，213-233。 | | 13. | Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science，30(4)，362-375。 | 會議論文| 1. | Rajnish, T.、Stephan, B.、Cornelius, H.(2007)。Mobile Services in Banking Sector: The Role of Innovative Business Solutions in Generating Competitive Advantage。The 8th International Research Conference on Quality, Innovation and Knowledge Management，(會議日期: 12-14 Feb. 2007)。New Delhi。 | 圖書| 1. | Tiwari, R.、Buse, S.(2007)。The Mobile Commerce Prospects: A Strategic Analysis of Opportunities in the Banking Sector。Hamburg University Press。 | | 2. | King, B.(2012)。Bank3.0：銀行轉型未來式。財團法人臺灣金融研訓院。 延伸查詢 | | 3. | Porter, Michael E.(1980)。Competitive Strategy: Techniques for Analyzing Industries and Competitors。Free Press。 | 其他| 1. | 財團法人國家實驗研究院科技政策研究與資訊中心(20180416)。數位銀行的未來發展，https://outlook.stpi.narl.org.tw/index/focusnews/detail/466。 延伸查詢 | | 2. | (20160716)。桂先農：金融業有四困境五挑戰，http://www.rich-family.com.tw/2016/07/22。 延伸查詢 | |