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題名:What Passengers Did Not Expect When Their Flight Was Overbooked
書刊名:International Journal of Business and Economics
作者:Lefrid, MohammedChen, Po-ju
出版日期:2017
卷期:16:3
頁次:頁263-267
主題關鍵詞:Airline passenger transportationOverbookingServiceRecoveryCustomer-orientation
原始連結:連回原系統網址new window
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  • 點閱點閱:7
期刊論文
1.Niedrich, R. W.、Kiryanova, E.、Black, W. C.(2005)。The dimensional stability of the standards used in the disconfirmation paradigm。Joumai of Retailing,81(1),49-57。  new window
2.Rateike, J. I. A.、Solera, E. J. A.(2012)。The Service Quality and Its Influence in Expectations and Satisfaction Levels of the Consumers of Educational Services in the Business Schools。China-USA Business Review,11(7),990-1003。  new window
 
 
 
 
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