| 期刊論文1. | Niedrich, R. W.、Kiryanova, E.、Black, W. C.(2005)。The dimensional stability of the standards used in the disconfirmation paradigm。Joumai of Retailing,81(1),49-57。 | 2. | Rateike, J. I. A.、Solera, E. J. A.(2012)。The Service Quality and Its Influence in Expectations and Satisfaction Levels of the Consumers of Educational Services in the Business Schools。China-USA Business Review,11(7),990-1003。 | |