| 其他1. | Klein, D.(2013)。Creating Social Experiences that Customers Care About,https://uxmag.com/articles/creating-social-experiences-that-customers-care-about,(930)。 | 2. | Owyang, J.(2009)。The 5 Phases of Social Experience,http://www.destinationcrm.com/Artides/Columns-Departments/The_Tipping_Point/The-5-Phases-of-Social-Experience-54733.aspx.。 | |