| 期刊論文| 1. | Khalaf, A. B.、Rasli, A.、Ratyan, A. T.(2013)。Building Customer Satisfaction from the Perspective of Employee Satisfaction。International Journal of Academic Research，5(2)，297-301。   | | 2. | Erhardt, N.、Martin-Rios, C.、Heckscher, C.(2016)。Am I Doing the Right Thing? Unpacking Workplace Rituals as Mechanisms for Strong Organizational Culture。International Journal of Hospitality Management，21。 | | 3. | Verhoef, Peter C.、Lemon, Katherine N.、Parasuraman, Ananthanarayanan Parsu、Roggeveen, Anne L.、Tsiros, Michael、Schlesinger, Leonard A.(2009)。Customer experience creation: Determinants, dynamics and management strategies。Journal of Retailing，85(1)，31-41。 | 其他| 1. | Comcast Cable Service。Consumer Affairs，http://www.consumeraffairs.com/cable_tv/comcast_cable.html.。 | | 2. | Stetler, B.(20160203)。Comcast Defies Trends and Gains Cable Subscriptions,，http://money.cnn.com/2016/02/03/media/comcast-fourth-quarter-eamings/。 | 圖書論文| 1. | Comcast Corporation SWOT Analysis(2015)。Comcast Corporation SWOT Analysis。Business Source Premier。 | |