:::

詳目顯示

回上一頁
題名:整合Kano和品質機能展開以提升桃園國際機場之顧客滿意度
書刊名:品質學報
作者:曾清枝林萱瑋
作者(外文):Tseng, Ching-chihLin, Hsuan-wei
出版日期:2018
卷期:25:5
頁次:頁289-309
主題關鍵詞:Skytrax量表Kano模式層級分析法品質機能展開Skytrax scaleKano modelAnalytical hierarchy processQuality function deployment
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:135
期刊論文
1.Hwarag, H. B.、Teo, C.(2001)。Translating customers, voices into operations requirements: A QFD application in higher education。International Journal of Quality & Reliability Management,18(2),195-226。  new window
2.Matzler, K.、Hinterhuber, H. H.、Bailom, F.、Sauerwein, E.(1996)。How to Delight Your Customers。Journal of Product and Brand Management,5(2),6-18。  new window
3.Liou, James J. H.、Tang, C. H.、Yeh, W. C.、Tsai, C. Y.(2011)。A decision rules approach for improvement of airport service quality。Expert Systems with Applications,38(11),13723-13730。  new window
4.Tan, K. C.、Shen, X. X.(2000)。Integrating Kano's model in the planning matrix of quality function deployment。Total Quality Management,11(8),1141-1151。  new window
5.Griffin, Abbie、Hauser, John R.(1993)。The Voice of the Customer。Marketing Science,12(1),1-27。  new window
6.Chou, Chien-Chang、Liu, Li-Jen、Huang, Sue-Fen、Yih, Jeng-Ming、Han, Tzeu-Chen(2011)。An Evaluation of Airline Service Quality Using the Fuzzy Weighted SERVQUAL Method。Applied Soft Computing,11(2),2117-2128。  new window
7.Tseng, K.-J.、Ho, J.-F.、Liu, Y.-J.(2008)。A Study on the Performance Evaluation of Major International Airports in the World。Journal of Modelling in Management,3(1),71-81。  new window
8.Tsai, W. H.、Hsu, W.、Chou, W. C.(2011)。A gap analysis model for improving airport service quality。Total Quality Management & Business Excellence,22(10),1025-1040。  new window
9.Fernandes, E.、Pacheco, R. R.(2010)。A Quality Approach to Airport Management。Quality and Quantity,44(3),551-564。  new window
10.Lubbe, B.、Douglas, A.、Zambellis, J.(2011)。An Application of the Airport Service Quality Model in South Africa。Journal of Air Transport Management,17(4),224-227。  new window
11.Fodness, D.、Murray, B.(2007)。Passengers' Expectations of Airport Service Quality。Journal of Services Marketing,21(7),492-506。  new window
12.Zhang, B.、Wang, J.、Liu, C.、Zhao, Y.(2012)。Evaluating the technical efficiency of Chinese airport airside activities。Journal of Air Transport Management,20,23-27。  new window
13.Chen, I.-S.(2016)。A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: a study based on the Taiwanese airline industry。Journal of Air Transport Management,57,7-18。  new window
14.De Nicola, A.、Gitto, S.、Mancuso, P.(2013)。Airport quality and productivity changes: a Malmquist index decomposition assessment。Transportation Research Part E: Logistics and Transportation Review,58,67-75。  new window
15.Jaržemskienė, I.(2012)。Applying the method of measuring airport productivity in the Baltic region。Transport,27(2),178-186。  new window
16.Pabedinskaitė, A.、Akstinaitė, V.(2014)。Evaluation of the airport service quality。Procedia-Social and Behavioral Sciences,110,398-409。  new window
17.Perelman, S.、Serebrisky, T.(2012)。Measuring the technical efficiency of airports in Latin America。Utilities Policy,22,1-7。  new window
18.Pérezgonzález, J. D.、Gilbey, A.(2011)。Predicting Skytrax airport rankings from customer reviews。Journal of Airport Management,5(4),335-339。  new window
19.Subramanian, N.、Ramanathan, R.(2012)。A review of applications of analytic hierarchy process in operations management。International Journal of Production Economics,138(2),215-241。  new window
20.Yang, J.-S.、Park, J.-W.、Choi, Y.-J.(2015)。Passengers' expectations of airport service quality: a case study of Jeju International Airport。International Journal of Business and Social Research,5(7),30-37。  new window
21.Yeh, C.-H.、Kuo, Y.-L.(2003)。Evaluating passenger services of Asia-Pacific international airports。Transportation Research Part E: Logistics and Transportation Review,39(1),35-48。  new window
22.Bartlett, J. E.、Kotrlik, J. W.、Higgins, C. C.(2001)。Organizational Research: Determining Appropriate Sample Size in Survey Research。Information Technology, Learning, and Performance Journal,19(1),43-50。  new window
23.Kaiser, Henry F.(1974)。An index of factorial simplicity。Psychometrika,39(1),31-36。  new window
24.Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。  new window
25.狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質,14(2),147-156。  延伸查詢new window
圖書
1.邱皓政(2002)。量化研究與統計分析:SPSS中文視窗版資料分析範例解析。臺北市:五南。  延伸查詢new window
2.Saaty, Thomas L.(1990)。Decision Making for Leaders: The Analytic Hierarchy Process for Decisions in a Complex World。RWS Publications。  new window
3.吳明隆、涂金堂(2005)。SPSS與統計應用分析實務。五南圖書出版股份有限公司。  延伸查詢new window
其他
1.(2016)。Certified airport rating,http://skytraxresearch.com/hk/service/airport-ratings/。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE