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6. | Chou, Chien-Chang、Liu, Li-Jen、Huang, Sue-Fen、Yih, Jeng-Ming、Han, Tzeu-Chen(2011)。An Evaluation of Airline Service Quality Using the Fuzzy Weighted SERVQUAL Method。Applied Soft Computing,11(2),2117-2128。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
7. | Tseng, K.-J.、Ho, J.-F.、Liu, Y.-J.(2008)。A Study on the Performance Evaluation of Major International Airports in the World。Journal of Modelling in Management,3(1),71-81。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
8. | Tsai, W. H.、Hsu, W.、Chou, W. C.(2011)。A gap analysis model for improving airport service quality。Total Quality Management & Business Excellence,22(10),1025-1040。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
9. | Fernandes, E.、Pacheco, R. R.(2010)。A Quality Approach to Airport Management。Quality and Quantity,44(3),551-564。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
10. | Lubbe, B.、Douglas, A.、Zambellis, J.(2011)。An Application of the Airport Service Quality Model in South Africa。Journal of Air Transport Management,17(4),224-227。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
11. | Fodness, D.、Murray, B.(2007)。Passengers' Expectations of Airport Service Quality。Journal of Services Marketing,21(7),492-506。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
12. | Zhang, B.、Wang, J.、Liu, C.、Zhao, Y.(2012)。Evaluating the technical efficiency of Chinese airport airside activities。Journal of Air Transport Management,20,23-27。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
13. | Chen, I.-S.(2016)。A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: a study based on the Taiwanese airline industry。Journal of Air Transport Management,57,7-18。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
14. | De Nicola, A.、Gitto, S.、Mancuso, P.(2013)。Airport quality and productivity changes: a Malmquist index decomposition assessment。Transportation Research Part E: Logistics and Transportation Review,58,67-75。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
15. | Jaržemskienė, I.(2012)。Applying the method of measuring airport productivity in the Baltic region。Transport,27(2),178-186。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
16. | Pabedinskaitė, A.、Akstinaitė, V.(2014)。Evaluation of the airport service quality。Procedia-Social and Behavioral Sciences,110,398-409。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
17. | Perelman, S.、Serebrisky, T.(2012)。Measuring the technical efficiency of airports in Latin America。Utilities Policy,22,1-7。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
18. | Pérezgonzález, J. D.、Gilbey, A.(2011)。Predicting Skytrax airport rankings from customer reviews。Journal of Airport Management,5(4),335-339。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
19. | Subramanian, N.、Ramanathan, R.(2012)。A review of applications of analytic hierarchy process in operations management。International Journal of Production Economics,138(2),215-241。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
20. | Yang, J.-S.、Park, J.-W.、Choi, Y.-J.(2015)。Passengers' expectations of airport service quality: a case study of Jeju International Airport。International Journal of Business and Social Research,5(7),30-37。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
21. | Yeh, C.-H.、Kuo, Y.-L.(2003)。Evaluating passenger services of Asia-Pacific international airports。Transportation Research Part E: Logistics and Transportation Review,39(1),35-48。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
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24. | Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
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