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題名:體驗行銷對品牌意象及消費意圖的影響:以苗栗柴燒為例
書刊名:臺灣企業績效學刊
作者:林煜超 引用關係謝湘蓮
作者(外文):Lin, Yu-chaoHsieh, Hsiang-lien
出版日期:2017
卷期:11:1
頁次:頁1-22
主題關鍵詞:體驗行銷文化創意產業苗栗陶藝品牌意象Experiential marketingMiaoli ceramic artBrand image
原始連結:連回原系統網址new window
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發展文化創意產業是近幾年來全球先進國家的趨勢,包括臺灣,也積極推動文化創意產業的發展,期望文化創意產業能夠協助地方產業的發展,能為個人及社會創造價值,因此如何透過行銷手法來創造地方文創品牌價值是一項重要的議題。本研究目的旨在探索透過體驗行銷來建構苗栗陶藝品牌意象的可行性,藉以強化在地的優勢,發展苗栗的文化創意產業,並驗證以體驗行銷,作為苗栗陶藝品牌強化並影響消費意圖的可行性。本研究分為兩個階段,第一階段舉辦陶藝工藝體驗活動,透過體驗的過程,驗證陶藝品牌意象強化的可行性,透過問卷進行調查讓受試者將體驗過程感受給予評分,作為苗栗陶藝品牌意象與陶藝消費意圖的衡量。第二階段調查未參與體驗的受試者的苗栗陶藝品牌意象與消費意圖,並與第一階段參與體驗的受試者加以比較。結果顯示在品牌意象構面上,體驗行銷會顯著提高品牌象徵意象;比較體驗與未經過體驗的受試者在品牌意象與消費意圖之差異,其結果顯示,經過體驗的受試者其品牌意象也顯著高於未經過體驗者;此外研究結果也指出,無論有無經過體驗,品牌意象會正向影響消費意圖,且有體驗的受試者其影響顯著高於未體驗者。本研究結果可提供陶藝家在消費者體驗行銷上的規劃,以增益其品牌意象之推廣,同時增強消費者之消費意圖。
The purpose of this study was to explore the feasibility of building the image of the Miaoli ceramic art brand through experiential marketing and to verify its effects on Miaoli ceramic art brand image building and consumption intention. The research was divided into two phases. The first phase was to hold the ceramic art experiential activity which was pottery DIY. Through the questionnaire survey, the feasibility of the image enhancement of the ceramic art brand and consumption intentions was verified. The second phase investigated the image of the Miaoli ceramic art brand and the consumption intentions of the subjects who did not have such kind of experiences, and compared them with the subjects who attended the experiential activity. The results show that experiential marketing significantly improves the brand image building. In addition, the research results also indicate that the brand image positively influence the consumption intention for subjects with or without the experience of the marketing, and the subject with experiential marketing has a significantly higher impact on the consumption intentions than the inexperienced subjects. The results of this study provide the ceramic artists a strategic plan for Miaoli ceramic art brand image building while enhancing consumer consumption intentions.
期刊論文
1.Porter, S. S.、Claycomb, C.(1997)。The influence of brand recognition on retail store image。Journal of Product and Brand Management,6(6),373-387。  new window
2.Dholakia, Utpal M.(2000)。Temptation and resistance: An integrated model of consumption impulse formation and enactment。Psychology & Marketing,17(11),955-982。  new window
3.Morrison, D.(1979)。Purchase intentions and purchasing behavior。Journal of Marketing,43(2),65-74。  new window
4.Keller, Kevin Lane(1993)。Conceptualizing, measuring, managing customer-based brand equity。Journal of Marketing,57(1),1-22。  new window
5.Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management,15(1-3),53-67。  new window
6.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The Experiential Aspects of Consumption: Consumer Fantasies, Feeling, and Fun。Journal of Consumer Research,9(2),132-140。  new window
7.Park, C. Whan、Jaworski, Bernard J.、MacInnis, Deborah J.(1986)。Strategic Brand Concept-Image Management。Journal of Marketing,50(4),135-145。  new window
8.Biel, Alexander L.(1992)。How Brand Image Drives Brand Equity。Journal of advertising Research,32(6),RC6-RC12。  new window
9.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review,76(4),97-105。  new window
研究報告
1.台灣經濟研究院(2003)。文化創意產業產值調查與推估研究報告。台北:文建會。  延伸查詢new window
圖書
1.Loudon, David L.、Della Bitta, Albert J.(1998)。Consumer Behavior: Concepts and Applications。New York, NY:McGraw-Hill。  new window
2.Kotler, Philip、Armstrong, Gary(2010)。Principles Of Marketing。Pearson。  new window
3.Kotler, Philip、Ang, Swee Hoon、Leong, Siew Meng、Tan, Chin Tiong(1996)。Marketing Management: An Asian Perspective。Prentice Hall。  new window
4.文建會(2009)。創意台灣--文化創意產業發展方案行動計畫98-102年。台北:文建會。  延伸查詢new window
5.Aaker, David A.(1996)。Building Strong Brands。Free Press。  new window
6.Lebergott, Stanley(1993)。Pursuing happiness: American consumers in the twentieth century。Princeton, New Jersey:Princeton University Press。  new window
7.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
8.Schmitt, Bemd H.(1999)。Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act, Relate to Your Company and Brands。Free Press。  new window
 
 
 
 
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