:::

詳目顯示

回上一頁
題名:國際觀光旅館員工知覺倫理領導與工作績效之研究:情緒智能為中介變項
書刊名:觀光與休閒管理期刊
作者:郭彥谷魏筱昀王俊豪 引用關係
作者(外文):Kuo, Yen-kuWei, Siao-yunWang, Jun-hao
出版日期:2019
卷期:7:特刊
頁次:頁1-13
主題關鍵詞:國際觀光旅館倫理領導情緒智能工作績效International tourist hotelsEthical leadershipEmotional intelligenceJob performance
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:3
國際觀光旅館在整體旅遊環境扮演關鍵的地位,住宿的需求是旅客最為關心的重點,所以如何提昇國際觀光旅館之品質,已是刻不容緩的議題。人力資源是產業中最為優勢且具有差異化的特色,其中引領國際觀光旅館中眾多員工的領導型態是需要探究的管理措施,找出能夠讓所屬組織成員能夠提昇工作績效的脈絡亦是不容忽視的關係,而且國際觀光旅館員工的服務特性必須講究情緒智能,才可達到以客為尊,服務至上的目的,故本研究以情緒智能作為中介變項,建構整體結構模型,充實產業管理意涵。據此,本研究探討國際觀光旅館產業從業人員的人力資源管理議題,著重於倫理領導認知與員工情緒智能對於工作績效的影響脈絡。本文以問卷調查法蒐集資料,以驗證性因素分析檢查各項研究工作的信效度,再以結構方程模式檢驗各個研究假設,證實管理者的倫理領導可以發揮絕佳的效用,身為服務業的主管可用此倫理管理作為讓其員工更有情緒智能,同時可達到工作績效,中介效果亦在整體模型中顯著存在,此研究結果對於管理者有實務的建議,對於整體觀光產業有所助益。
Today, Taiwan's tourism industry is becoming more and more important. It plays a leading role in promoting economic and local revitalization. If you want to maintain a competitive advantage, it will definitely improve from the service level. The most important source of differentiation is high-quality human resources. This is also related to organizational leadership. Style is highly correlated with the employee's emotional ability. Based on this, this study explores the human resource management issues of international tourism hotel industry practitioners, focusing on the impact of ethical leadership cognition and employee emotional intelligence on job performance. This paper collects data by questionnaire survey, examines the reliability and validity of each research work by confirmatory factor analysis, and then examines each research hypothesis by structural equation model. This study finds that the higher the degree of perceived ethical leadership of industry employees, not only can provide emotional intelligence, but also can improve work performance; in addition, emotional intelligence can produce partial mediation effects in the main model, this paper confirms that managers' ethical leadership can play an excellent role. The utility of the service industry executives can use this ethical management as a way to make their employees more emotionally intelligent and at the same time achieve job performance. The results of this study have practical implications for managers and contribute to the overall tourism industry.
期刊論文
1.Farrell, A. M.(2010)。Insufficient discriminant validity:a comment on Bove, Pervan, Beatty and Shiu (2009)。Journal of Business Research,63(3),324-327。  new window
2.Menges, J. I.、Tussing, D. V.、Wihler, A.、Grant, A. M.(2017)。When job performance is all relative: How family motivation energizes effort and compensates for intrinsic motivation。Academy of Management Journal,60(2),695-719。  new window
3.Masa'deh, Ra'ed、Shannak, R.、Maqableh, M.、Tarhini, A.(2017)。The impact of knowledge management on job performance in higher education: The case of the University of Jordan。Journal of Enterprise Information Management,30(2),244-262。  new window
4.Landers, R. N.、Bauer, K. N.、Callan, R. C.(2017)。Gamification of task performance with leaderboards: A goal setting experiment。Computers in Human Behavior,71,508-515。  new window
5.Amiridis, K.(2018)。The shadow of sophocles: Tragedy and the ethics of leadership。Business Ethics Quarterly,28(1),15-29。  new window
6.Barling, J.、Akers, A.、Beiko, D.(2018)。The impact of positive and negative intraoperative surgeons' leadership behaviors on surgical team performance。The American Journal of Surgery,215(1),14-18。  new window
7.Beierle, S. P.、Kirkpatrick, B. A.、Heidel, R. E.、Russ, A.、Ramshaw, B.、McCallum, R. S.、Lewis, J. M.(2019)。Evaluating and Exploring Variations in Surgical Resident Emotional Intelligence and Burnout。Journal of surgical education,76(3),628-636。  new window
8.Bigo, V.(2018)。On silence, creativity and ethics in organization studies。Organization Studies,39(1),121-133。  new window
9.Burnes, B.、Hughes, M.、By, R. T.(2018)。Reimagining organisational change leadership。Leadership,14(2),141-158。  new window
10.Ciulla, J. B.、Knights, D.、Mabey, C.、Tomkins, L.(2018)。Guest Editors' Introduction: Philosophical Contributions to Leadership Ethics。Business Ethics Quarterly,28(1),1-14。  new window
11.Cosans, C. E.、Reina, C. S.(2018)。The Leadership Ethics of Machiavelli's Prince。Business Ethics Quarterly,28(3),275-300。  new window
12.Feng, J.、Zhang, Y.、Liu, X.、Zhang, L.、Han, X.(2018)。Just the right amount of ethics inspires creativity: A cross-level investigation of ethical leadership, intrinsic motivation, and employee creativity。Journal of Business Ethics,153(3),645-658。  new window
13.Flanigan, J.(2018)。Philosophical methodology and leadership ethics。Leadership,14(6),707-730。  new window
14.Harun, N.、Wekke, I.、Saeka, S.(2019)。Workplace ethics as an instrument to expedite supply chain management in Bahrain。Uncertain Supply Chain Management,7(3),495-506。  new window
15.Hoch, J. E.、Bommer, W. H.、Dulebohn, J. H.、Wu, D.(2018)。Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis。Journal of Management,44(2),501-529。  new window
16.Kavathatzopoulos, I.(2019)。Information and Communication Technology for ethical leadership in business。Journal of Information and Management,38(4),6-11。  new window
17.Ko, C.、Ma, J.、Bartnik, R.、Haney, M. H.、Kang, M.(2018)。Ethical leadership: An integrative review and future research agenda。Ethics & Behavior,28(2),104-132。  new window
18.Kuenzi, M.、Brown, M. E.、Mayer, D. M.、Priesemuth, M.(2019)。Supervisor-subordinate (dis) agreement on ethical leadership: An investigation of its antecedents and relationship to organizational deviance。Business Ethics Quarterly,29(1),25-53。  new window
19.Lea, R. G.、Qualter, P.、Davis, S. K.、Pérez-González, J. C.、Bangee, M.(2018)。Trait emotional intelligence and attentional bias for positive emotion: an eye tracking study。Personality and Individual Differences,128,88-93。  new window
20.Lee, Y. H.、Chelladurai, P.(2018)。Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership。European Sport Management Quarterly,18(4),393-412。  new window
21.Mattingly, V.、Kraiger, K.(2019)。Can emotional intelligence be trained? A meta-analytical investigation。Human Resource Management Review,29(2),140-155。  new window
22.Mazzella Ebstein, A. M.、Sanzero Eller, L.、Tan, K. S.、Cherniss, C.、Ruggiero, J. S.、Cimiotti, J. P.(2019)。The relationships between coping, occupational stress, and emotional intelligence in newly hired oncology nurses。Psycho-Oncologyy,28(2),278-283。  new window
23.Miners, C. T.、Côté, S.、Lievens, F.(2018)。Assessing the validity of emotional intelligence measures。Emotion Review,10(1),87-95。  new window
24.Montano, D.、Reeske, A.、Franke, F.、Hüffmeier, J.(2017)。Leadership, followers' mental health and job performance in organizations: A comprehensive meta-analysis from an occupational health perspective。Journal of Organizational Behavior,38(3),327-350。  new window
25.Moore, C.、Mayer, D. M.、Chiang, F. F.、Crossley, C.、Karlesky, M. J.、Birtch, T. A.(2019)。Leaders matter morally: The role of ethical leadership in shaping employee moral cognition and misconduct。Journal of Applied Psychology,104(1),123-145。  new window
26.Munro, I.、Thanem, T.(2018)。The ethics of affective leadership: Organizing good encounters without leaders。Business Ethics Quarterly,28(1),51-69。  new window
27.Nagpal, R.、Singh, P.、Garg, B. P.(2019)。Concurrent bacterial foraging with emotional intelligence for global optimization。International Journal of Information Technology,11(2),313-320。  new window
28.Neal, P.、Justice, B.、Barron, K.(2019)。How Ethical Leadership Impacts Student Success。New Directions for Community Colleges,185,97-105。  new window
29.Piqueras, J. A.、Mateu, O.、Cejudo, J.、Pérez-González, J. C.(2019)。Pathways Into Psychosocial Adjustment in Children: Modeling the Effects of Trait Emotional Intelligence, Social-Emotional Problems, and Gender。Frontiers in psychology,10,507-517。  new window
30.Pradhan, S.、Pradhan, R. K.(2015)。An empirical investigation of relationship among transformational leadership, affective organizational commitment and contextual performance。Vision,19(3),227-235。  new window
31.Price, T. L.(2018)。A "critical leadership ethics" approach to the ethical leadership construct。Leadership,14(6),687-706。  new window
32.Wilson, C. A.、Saklofske, D. H.(2018)。The relationship between trait emotional intelligence, resiliency, and mental health in older adults: the mediating role of savouring。Aging & mental health,22(5),646-654。  new window
33.Mayer, John D.、Salovy, Peter(1990)。Emotional intelligence。Imagination, Cognition and Personality,9(3),185-211。  new window
34.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
35.Bentler, Paul M.、Chou, Chih-ping(1987)。Practical Issues in Structural Modeling。Sociological Methods and Research,16(1),78-117。  new window
36.Henseler, Jörg、Ringle, Chirstian M.、Sarstedt, Marko(2015)。A new criterion for assessing discriminant validity in variance-based structural equation modeling。Journal of the Academy of Marketing Science,43(1),115-135。  new window
37.Kuijpers, Renske E.、Van der Ark, L. Andries、Croon, Marcel A.(2013)。Testing hypotheses involving Cronbach's alpha using marginal models。British Journal of Mathematical and Statistical Psychology,66(3),503-520。  new window
38.Tu, M. H.、Bono, J. E.、Shum, C.、LaMontagne, L.(2018)。Breaking the cycle: The effects of role model performance and ideal leadership self-concepts on abusive supervision spillover。The Journal of Applied Psychology,103(7),689-702。  new window
39.Jackson, D. L.、Gillaspy, J. A. Jr.、Purc-Stephenson, R.(2009)。Reporting practices in confirmatory factor analysis: An overview and some recommendations。Psychological Methods,14(1),6-23。  new window
40.Hinkin, Timophy R.(1998)。A Brief Tutorial on the Development of Measures for Use in Survey Questionnaire。Organizational Research Methods,1(1),104-121。  new window
圖書
1.Kline, Rex B.(2015)。Principles and practice of structural equation modeling。Guilford Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE