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題名:Churn Prediction Based on the Analysis of Customers' Preferences and Social Behavior on a Big Data Platform
書刊名:科技管理學刊
作者:賴錦慧李維平伏泳霖
作者(外文):Lai, Chin-huiLee, Wei-pingFu, Yung-lin
出版日期:2021
卷期:26:1
頁次:頁1-28
主題關鍵詞:資料探勘顧客流失預測潛在狄利克雷分配隨機森林決策樹類神經網路Data miningChurn predictionLatent Dirichlet allocationRandom forestDecision treeNeural network
原始連結:連回原系統網址new window
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  • 點閱點閱:7
期刊論文
1.Gustafsson, Anders、Johnson, Michael D.、Roos, Inger(2005)。The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention。Journal of Marketing,69(4),210-218。  new window
2.Nie, Guangli、Rowe, Wei、Zhang, Lingling、Tian, Yingjie、Shi, Yong(2011)。Credit card churn forecasting by logistic regression and decision tree。Expert Systems with Applications,38(12),15273-15285。  new window
3.Tsai, Chih-Fong、Chen, Mao-Yuan(2010)。Variable selection by association rules for customer churn prediction of multimedia on demand。Expert Systems with Applications,37(3),2006-2015。  new window
4.Xie, Yaya、Li, Xiu、Ngai, E. W. T.、Ying, Weiyun(2009)。Customer churn prediction using improved balanced random forests。Expert Systems with Applications,36(3 Part 1),5445-5449。  new window
5.Yu, Xiaobing、Guo, Shunsheng、Guo, Jun、Huang, Xiaorong(2011)。An extended support vector machine forecasting framework for customer churn in e-commerce。Expert Systems with Applications,38(3),1425-1430。  new window
6.Pendharkar, Parag C.(2009)。Genetic algorithm based neural network approaches for predicting churn in cellular wireless network services。Expert Systems with Applications,36(3 Part 2),6714-6720。  new window
7.Keramati, A.、Jafari-Marandi, R.、Aliannejadi, M.、Ahmadian, I.、Mozaffari, M.、Abbasi, U.(2014)。Improved churn prediction in telecommunication industry using data mining techniques。Applied Soft Computing,24,994-1012。  new window
8.De Caigny, A.、Coussement, K.、De Bock, K. W.(2018)。A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees。European Journal of Operational Research,269(2),760-772。  new window
9.Tamaddoni Jahromi, Ali、Stakhovych, Stanislav、Ewing, Michael(2014)。Managing B2B Customer Churn, Retention and Profitability。Industrial Marketing Management,43(7),1258-1268。  new window
10.Amin, A.、Al-Obeidat, F.、Shah, B.、Adnan, A.、Loo, J.、Anwar, S.(2019)。Customer Churn Prediction in Telecommunication Industry Using Data Certainty。Journal of Business Research,94,290-301。  new window
11.Ahmad, A. K.、Jafar, A.、Aljoumaa, K.(2019)。Customer churn prediction in telecom using machine learning in big data platform。Journal of Big Data,6,1-24。  new window
12.張樹之、沈威政(20150600)。探索社交網路服務採用者之重要信任因素:以Facebook為例。科技管理學刊,20(2),71-98。new window  延伸查詢new window
13.Coussement, Kristof、van den Poel, Dirk(2008)。Integrating the voice of customers through call center emails into a decision support system for churn prediction。Information & Management,45(3),164-174。  new window
14.Dumais, Susan T.(2004)。Latent Semantic Analysis。Annual Review of Information Science and Technology,38(1),188-230。  new window
15.Höppner, Sebastiaan、Stripling, Eugen、Baesens, Bart、van den Broucke, Seppe、Verdonck, Tim(2020)。Profit driven decision trees for churn prediction。European Journal of Operational Research,284(3),920-933。  new window
16.Hassouna, M.、Tarhini, A.、Elyas, T.、AbouTrab, M. S.(2015)。Customer Churn in Mobile Markets: A Comparison of Techniques。International Business Research,8(6),224-237。  new window
17.Huang, Bingquan、Kechadi, Mohand Tahar、Buckley, Brian(2012)。Customer churn prediction in telecommunications。Expert Systems with Applications,39(1),1414-1425。  new window
18.黃慧新(20120600)。消費者消費金額轉換階段預測研究。科技管理學刊,17(2),31-48。new window  延伸查詢new window
19.Saini, Nisha(2017)。Churn Prediction in Telecommunication Industry using Decision Tree。International Journal of Engineering Research & Technology,6(4),439-443。  new window
20.Ghazi, Mohd Rehan、Gangodkar, Durgaprasad(2015)。Hadoop, MapReduce and HDFS: A Developers Perspective。Procedia Computer Science,48,45-50。  new window
21.Renjith, S.(2017)。B2C E-Commerce Customer Churn Management: Churn Detection using Support Vector Machine and Personalized Retention using Hybrid Recommendations。International Journal on Future Revolution in Computer Science & Communication Engineering,3(11),34-39。  new window
22.Tharwat, Alaa(2021)。Classification Assessment Methods。Applied Computing and Informatics,17(1),168-192。  new window
23.Yang, Bo、Lei, Yu、Liu, Jiming、Li, Wenjie(2017)。Social Collaborative Filtering by Trust。IEEE Transactions on Pattern Analysis and Machine Intelligence,39(8),1633-1647。  new window
24.Zakaryazad, A.、Duman, E.(2016)。A Profit-Driven Artificial Neural Network (ANN) with Applications to Fraud Detection and Direct Marketing。Neurocomputing,175,121-131。  new window
25.Blei, David M.、Ng, Andrew Y.、Jordan, Michael I.(2003)。Latent Dirichlet allocation。Journal of Machine Learning Research,3(4/5),993-1022。  new window
26.Papadimitriou, C. H.、Raghavan, P.、Tamaki, H.、Vempala, S.(2000)。Latent Semantic Indexing: A Probabilistic Analysis。Journal of Computer and System Sciences,61(2),217-235。  new window
會議論文
1.Resnick, Paul、Iacovou, Neophytos、Suchak, Mitesh、Bergstrom, Peter、Riedl, John(1994)。GroupLens: An open architecture for collaborative filtering of netnews。The 1994 ACM conference on Computer supported cooperative work。ACM。175-186。  new window
2.Kawale, J.、Pal, A.、Srivastava, J.(2009)。Churn Prediction in MMORPGs: A Social Influence Based Approach。The 2009 International Conference on Computational Science and Engineering。IEEE Computer Society。  new window
3.Ngonmang, B.、Viennet, E.、Tchuente, M.(2012)。Churn Prediction in a Real Online Social Network Using Local Community Analysis。The 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining,282-288。  new window
4.Dasgupta, K.、Singh, R.、Viswanathan, B.、Chakraborty, D.、Mukherjea, S.、Nanavati, A. A.、Joshi, A.(2008)。Social ties and their relevance to churn in mobile telecom networks。The 11th international conference on Extending database technology: Advances in database technology。ACM。668-677。  new window
5.Luo, Bin、Shao, Peiji、Liu, Juan(2007)。Customer Churn Prediction Based on the Decision Tree in Personal Handyphone System Service。The 2007 International Conference on Service Systems and Service Management。  new window
6.O'Donovan, J.、Smyth, B.(2005)。Trust in recommender systems。The 10th International Conference on Intelligent User Interfaces。ACM。  new window
7.Diao, Qiming、Qiu, Minghui、Wu, Chao-Yuan、Smola, Alexander J.、Jiang, Jing、Wang, Chong(2014)。Jointly Modeling Aspects, Ratings and Sentiments for Movie Recommendation (JMARS)。The 20th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining。ACM。  new window
8.Mcauley, J.、Leskovec, J.(2013)。Hidden Factors and Hidden Topics: Understanding Rating Dimensions with Review Text。The 7th ACM Conference on Recommender Systems。ACM。  new window
9.Hofmann, Thomas(1999)。Probabilistic latent semantic indexing。The 22nd Annual International ACM SIGIR Conference on Research and Development in Information Retrieval。ACM。50-57。  new window
10.Ho, Tin Kam(1995)。Random Decision Forests。The 3rd International Conference on Document Analysis and Recognition。IEEE Computer Society。278-282。  new window
11.Hoffman, Matthew D.、Bach, Francis R.、Blei, David M.(2010)。Online Learning for Latent Dirichlet Allocation。The 23rd International Conference on Neural Information Processing Systems,856-864。  new window
12.Ling, Guang、Lyu, Michael R.、King, Irwin(2014)。Ratings Meet Reviews, a Combined Approach to Recommend。The 8th ACM Conference on Recommender systems。ACM。  new window
13.Massa, P.、Avesani, P.(2004)。Trust-Aware Collaborative Filtering for Recommender Systems。OTM Confederated International Conferences "On the Move to Meaningful Internet Systems"。Springer。492-508。  new window
14.Subramanya, K. B.、Somani, A.(2017)。Enhanced feature mining and classifier models to predict customer churn for an E-retailer。The 2017 7th International Conference on Cloud Computing, Data Science & Engineering: Confluence。  new window
15.Stripling, E.、van den Broucke, S.、Antonio, K.、Baesens, B.、Snoeck, M.(2015)。Profit maximizing logistic regression modeling for customer churn prediction。The 2015 IEEE International Conference on Data Science and Advanced Analytics (DSAA)。  new window
16.Zhang, Yangming、Qi, Jiayin、Shu, Huaying、Cao, Jiantong(2007)。A hybrid KNN-LR classifier and its application in customer churn prediction。The 2007 IEEE International Conference on Systems, Man and Cybernetics,3265-3269。  new window
圖書
1.Hughes, Arthur M.(1994)。Strategic Database Marketing: The Masterplan for Starting and Managing a Profitable, Customer-Based Marketing Program。Probus Publishing Company。  new window
圖書論文
1.Steyvers, Mark、Griffiths, Tom(2007)。Probabilistic topic models。Handbook of latent semantic analysis。Lawrence Erlbaum Associates, Inc.。  new window
2.Hwang, C.-S.、Chen, Y.-P.(2007)。Using Trust in Collaborative Filtering Recommendation。New Trends in Applied Artificial Intelligence。Springer。  new window
 
 
 
 
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