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題名:競賽與變革:從臉書經營談政府服務品質獎的成果問題
書刊名:文官制度
作者:陳敦源楊世暐呂季蓉
作者(外文):Chen, Don-yunYang, Shih-weiLu, Chi-jung
出版日期:2021
卷期:13:1
頁次:頁105-140
主題關鍵詞:評獎機制政府服務品質獎標竿學習臉書粉絲專頁公眾接觸Award mechanismGovernment Service Quality AwardBenchmarkingFacebook fan pagesCivic engagement
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:17
  • 點閱點閱:4
期刊論文
1.Bovaird, T.、Löffler, E.(2009)。More quality through competitive quality awards? An impact assessment framework。International Review of Administrative Sciences,75(3),383-401。  new window
2.Chuan, T. K.、Soon, L. C.(2000)。A detailed trends analysis of national quality awards world-wide。Total Quality Management,11(8),1065-1080。  new window
3.Löffler, E.(2001)。Quality awards as a public sector benchmarking concept in OECD member countries: Some guidelines for quality award organizers。Public Administration and Development,21(1),27-40。  new window
4.Moynihan, D. P.、Lavertu, S.(2012)。Does involvement in performance management routines encourage performance information use? Evaluating GPRA and PART。Public Administration Review,72(4),592-602。  new window
5.廖麗娟、魏秋宜(20091000)。政府服務品質獎評獎機制之探討。研考雙月刊,33(5),94-100。  延伸查詢new window
6.廖本盛(19950500)。如何挑戰國家品質獎。品質管制月刊,31(5),12-13。  延伸查詢new window
7.陳敦源、李仲彬、黃東益(20070900)。應用資訊通訊科技可以改善「公眾接觸」嗎?--臺灣個案的分析。東吳政治學報,25(3),51-92。new window  延伸查詢new window
8.Chen, Y.-C.、Dimitrova, D. V.(2006)。Electronic government and online engagement: Citizen interaction with government via web portals。International Journal of Electronic Government Research,2(1),54-76。  new window
9.Kirlin, J.、Kirlin, M.(2002)。Strengthening effective government-citizen connections through greater civic engagement。Public Administration Review,62(S1),80-85。  new window
10.Huang, Zhao、Benyoucef, Morad(2013)。From e-commerce to social commerce: A close look at design features。Electronic Commerce Research and Applications,12(4),246-259。  new window
11.Hand, L. C.、Ching, B. D.(2011)。"You have one friend request": An exploration of power and citizen engagement in local governments' use of social media。Administrative Theory and Praxis,33(3),362-382。  new window
12.Chadwick, Andrew、May, Christopher(2003)。Interaction between States and Citizens in the Age of the Internet: "e-Government" in the United States, Britain, and the European Union。Governance,16(2),271-300。  new window
13.Delli Carpini, Michael X.(2000)。Gen.com: youth, civic engagement, and the new information environment。Political Communication,17(4),341-349。  new window
14.張哲豪(20141200)。企業粉絲專頁之品質要素分析。品質月刊,50(12),40-42。  延伸查詢new window
15.Tan, K. C.(2002)。A Comparative Study of 16 National Quality Awards。The TQM Magazine,14(3),165-171。  new window
16.Hendricks, Kevin B.、Singhal, Vinod R.(1997)。Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms that have Won Quality Awards。Management Science,43(9),1258-1274。  new window
17.Bohoris, G. A.(1995)。A comparative assessment of some major quality awards。International Journal of Quality & Reliability Management,12(9),30-43。  new window
18.陳敦源、賴怡樺、鄭元齊(20191200)。大學行政服務躍升的機會與挑戰:以服務品質管理機制為例之研究。國家與社會,21,169-214。new window  延伸查詢new window
19.Yang, K.(2011)。The sisyphean fate of government-wide performance accountability reforms: Federal performance management efforts and employees' daily work, 2002-2008。Public Performance & Management Review,35(1),149-176。  new window
20.Vokurka, R. J.、Stading, G. L.、Brazeal, J.(2000)。A comparative analysis of national and regional quality awards。Quality Progress,33(8),41-49。  new window
21.Moynihan, D. P.、Pandey, S. K.(2005)。Testing a model of public sector performance: How does management matter?。Journal of Public Administration Research and Theory,15(3),421-439。  new window
22.Ghobadian, A.、Woo, H. S.(1996)。Characteristic, benefits and shortcomings of four major quality awards。International Journal of Quality & Reliability Management,13(2),10-44。  new window
23.Federman, P. S.(2020)。Police performance as symbolic politics? Public recognition and the value of awards。Public Performance & Management Review,43(2),363-387。  new window
24.Eriksson, H.、Garvare, R.(2005)。Organizational performance improvement through quality award process participation。International Journal of Quality & Reliability Management,22(9),894-912。  new window
25.Bryer, T. A.(2013)。Designing social media strategies for effective citizen engagement: A case example and model。National Civic Review,102(1),43-50。  new window
26.曾冠球、趙書賢(20140900)。影響基層官僚組織服務品質的因素:政府服務品質獎的資料分析。公共行政學報,47,35-72。new window  延伸查詢new window
27.江明修、王維德(20200600)。重新詮釋我國政府之KPI--以社會建構論之觀點。主計月刊,774,44-48。  延伸查詢new window
研究報告
1.劉坤億、胡龍騰、曾冠球(2012)。公共服務創新策略與評獎機制之研究 (計畫編號:RDEC-RES-100-013)。  延伸查詢new window
2.項靖、羅晉、許雲翔、楊東謀(2017)。網路社群媒體時代政府公共諮詢與政策行銷之規劃 (計畫編號:NDC-104-035-002)。台北:國家發展委員會。  延伸查詢new window
3.張四明、施能傑、胡龍騰(2013)。我國政府績效管理制度檢討與創新之研究。  延伸查詢new window
圖書
1.胡龍騰(2017)。公僕管家心:制度環境、任事態度與績效行為。臺北:五南圖書。  延伸查詢new window
2.Coleman, Stephen、Gøtze, John(2001)。Bowling Together: Online Public Engagement in Policy Deliberation。Hansard Society。  new window
3.Ammons, D. N.(2001)。Municipal benchmarks: Assessing local performance and establishing community standards。Sage。  new window
4.Putnam, Robert D.(2000)。Bowling Alone: The Collapse and Revival of American Community。Simon & Schuster。  new window
其他
1.Azyan, L.(2012)。Government-to-citizen communications: Using multiple digital channels effectively,http://www.scribd.com/doc/32362140/Government-to-citizen-communicationsusingmultiple-digital-channels-effectively。  new window
2.國家發展委員會(2019)。108年度強化政府機關社群經營計畫,國家發展委員會。,https://www.webguide.nat.gov.tw/News_Content.aspx?n=450&s=2980。  延伸查詢new window
3.特恩斯市場研究公司(2014)。台灣Facebook使用者資訊調查,http://zh.scribd.com/doc/232215883/%E5%8F%B0%E7%81%A3-Facebook-%E4%BD%BF%E7%94%A8%E8%80%85%E8%B3%87%E8%A8%8A%E8%AA%BF%E6%9F%A5。  new window
 
 
 
 
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