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題名:餐飲服務人員人格特質與服務態度之研究
書刊名:東亞論壇
作者:蕭淑藝
作者(外文):Hsiao, Shu-yi
出版日期:2022
卷期:515
頁次:頁41-46
主題關鍵詞:餐飲服務人格特質服務態度服務品質Food and beverage serviceLocus of controlService attitudeService quality
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:4
期刊論文
1.Choi, C. H.、Kim, T. T.、Lee, G.、Lee, S. K.(2014)。Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance。International Journal of Hospitality Management,36,272-285。  new window
2.Spector, P. E.(1987)。Interaction effects of perceived control and job stressors on affective reactions and health outcomes for clerical workers。Work & Stress,1,155-164。  new window
3.Nickson, D.、Warhurst, C.、Dutton, E.(2005)。The importance of attitude and appearance in the service encounter in retail and hospitality。Managing Service Quality,15(2),195-208。  new window
4.Prince, J. T.、Simon, D. H.(2009)。Multimarket contact and service quality: Evidence from on-time performance in the US airline industry。Academy of Management Journal,52(2),336-354。  new window
5.Rotter, J. B.(1966)。Generalized expectancies for internal versus external control of reinforcement。Psychological Monographs,33(1),300-303。  new window
6.Kim, Hyun Jeong(2008)。Hotel Service Providers' Emotional Labor: The Antecedents and Effects on Burnout。International Journal of Hospitality Management,27(2),151-161。  new window
7.Lewis, R. C.(1989)。Hospitality marketing: The internal approach。The Cornell Hotel and Restaurant Administration Quarterly,30(3),40-45。  new window
8.Berry, L. L.、Zeithaml, V. A.、Parasuraman, A.(1990)。Five imperatives for improving service quality。Sloan Management Review,31(4),29-38。  new window
9.Larsen, S.、Bastiansen, T.(1991)。Service attitude in hotel and restaurant staff and nurses。International Journal of Contemporary Hospitality Management,4(2),27-31。  new window
10.Homburg, C.、Wieseke, J.、Hoyer, W. D.(2009)。Social identity and the service-profit chain。Journal of Marketing,73(2),38-54。  new window
11.蕭淑藝(20160600)。餐飲服務人員服務態度之研究--以國際觀光旅館為例。東亞論壇,492,17-27。new window  延伸查詢new window
學位論文
1.楊非凡(2011)。餐飲業服務氣候,倫理氣候,倫理道德觀,服務破壞與服務導向組織公民行為關係之探討(碩士論文)。銘傳大學。  延伸查詢new window
圖書
1.Hayes, D. K.、Ninemeier, J. D.、Miller, A. A.(2012)。Foundations of lodging management。Upper Saddle River, NJ:Prentice Hall。  new window
2.Zeithaml, V. A.、Bitner, M. J.、Gremler, D. D.、Wilson, A.(2012)。Services marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
圖書論文
1.Bowen, D. E.、Cummings, T. G.(1990)。Suppose we took service seriously?。Service management effectiveness。San Francisco, CA:Jossey-Bass Publishers。  new window
 
 
 
 
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