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題名:Effect of Customization, Core Self-evaluation, and Information Richness on Trust in Online Insurance Service: Intelligent Agent as a Moderating Variable
書刊名:Asia Pacific Management Review
作者:Wu, Jyh-jengKhan, Haider A.Chien, Shu-huaWen, Chi-hsiang
出版日期:2022
卷期:27:1
頁次:頁18-27
主題關鍵詞:Online insuranceCustomizationCore self-evaluationInformation richnessIntelligent agentTrust
原始連結:連回原系統網址new window
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  • 點閱點閱:8
期刊論文
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4.Wu, Jyh-Jeng、Chen, Ying-Hueih、Chung, Yu-Shuo(2010)。Trust factors influencing virtual community members: A study of transaction communities。Journal of Business Research,63(9/10),1025-1032。  new window
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8.Kong, Feng、Wang, Xu、Zhao, Jing-Jing(2014)。Dispositional mindfulness and life satisfaction: The role of core self-evaluations。Personality and Individual Differences,56,165-169。  new window
9.Tsai, Yuan-Hui、Ma, Hwa-Chun、Lin, Chieh-Peng、Chiu, Chou-Kang、Chen, Shwu-Chuan(2014)。Group Social Capital in Virtual Teaming Contexts: A Moderating Role of Positive Affective Tone in Knowledge Sharing。Technological Forecasting and Social Change,86,13-20。  new window
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11.Judge, Timothy A.、Bono, Joyce E.、Erez, Amir、Locke, Edwin A.(2005)。Core self-evaluations and job and life satisfaction: The role of self-concordance and goal attainment。Journal of Applied Psychology,90(2),257-268。  new window
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16.Deshpandé, Rohit、Farley, John U.、Webster, Frederick E. Jr.(1993)。Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis。Journal of Marketing,57(1),23-37。  new window
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18.Ding, Y.、Keh, H. T.(2016)。A re-examination of service standardization versus customization from the consumer's perspective。Journal of Services Marketing,30(1),16-28。  new window
19.Bart, Yakov、Shankar, Venkatesh、Sultan, Fareena、Urban, Glen L.(2005)。Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study。Journal of Marketing,69(4),133-152。  new window
20.Wu, Ing-Long(2013)。The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust。International Journal of Information Management,33(1),166-176。  new window
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22.Zheng, Xingshan、Wu, Bingqing、Li, Christina S.、Zhang, Pengcheng、Tang, Ningyu(2021)。Reversing the pollyanna effect: The curvilinear relationship between core self-evaluation and perceived social acceptance。Journal of Business and Psychology,36(1),103-115。  new window
23.Bernhardt, Dan、Liu, Qihong、Serfes, Konstantinos(2007)。Product customization。European Economic Review,51(6),1396-1422。  new window
24.Booth, J. E.、Shantz, A.、Glomb, T. M.、Duffy, M. K.、Stillwell, E. E.(2020)。Bad bosses and self-verification: The moderating role of core self-evaluations with trust in workplace management。Human Resource Management,59(2),135-152。  new window
25.Brynjolfsson, Erik、McAfee, Andrew(2015)。The second machine age: Work, progress and prosperity in a time of brilliant technologies。Media International Australia, Incorporating Culture & Policy,154,146-147。  new window
26.Chao, Chih-Yang、Chang, Tsai-Chu、Wu, Hui-Chun、Lin, Yong-Shun、Chen, Po-Chen(2016)。The interrelationship between intelligent agents' characteristics and users' intention in a search engine by making beliefs and perceived risks mediators。Computers in Human Behavior,64,117-125。  new window
27.Chen, Jia、Kou, Gang、Peng, Yi、Chao, Xiangrui、Xiao, Feng、Alsaadi, Fawaz E.(2020)。Effect of marketing messages and consumer engagement on economic performance: Evidence from weibo。Internet Research,30(5),1565-1581。  new window
28.Chesney, T.、Chuah, S.-H.、Dobele, A. R.、Hoffmann, R.(2017)。Information richness and trust in v-commerce: Implications for services marketing。Journal of Services Marketing,31(3),295-307。  new window
29.Davenport, Thomas H.(2019)。Can We Solve AI's 'Trust Problem'?。MIT Sloan Management Review,60(2),1-5。  new window
30.Hinckeldeyn, J.、Dekkers, R.、Altfeld, N.、Kreutzfeldt, J.(2014)。Expanding bottleneck management from manufacturing to product design and engineering processes。Computers & Industrial Engineering,76,415-428。  new window
31.Hsu, Chin-Lung、Lin, Judy Chuan-Chuan(2015)。What drives purchase intention for paid mobile apps?: An expectation confirmation model with perceived value。Electronic Commerce Research and Applications,14(1),46-57。  new window
32.Huang, Ming-Hui、Rust, Roland T.(2021)。A strategic framework for artificial intelligence in marketing。Journal of the Academy of Marketing Science,49(1),30-50。  new window
33.Jin, Seung-A Annie、Sung, Yongjun(2010)。The roles of spokes-avatars' personalities in brand communication in 3D virtual environments。Journal of Brand Management,17(5),317-327。  new window
34.Judge, T. A.、Kammeyer-Mueller, J. D.(2011)。Implications of core self-evaluations for a changing organizational context。Human Resource Management Review,21(4),331-341。  new window
35.Kaplan, A.、Haenlein, M.(2019)。Siri, Siri, in my hand: Who's the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence。Business Horizons,62(1),15-25。  new window
36.Koh, Yoon Jeon、Sundar, S. Shyam(2010)。Effects of specialization in computers, web sites, and web agents on e-commerce trust。International Journal of Human-Computer Studies,68(12),899-912。  new window
37.Lin, Chin-Shien、Khan, Haider A.、Chang, Ruei-Yuan、Wang, Ying-Chieh(2008)。A new approach to modeling early warning systems for currency crises: Can a machine-learning fuzzy expert system predict the currency crises effectively?。Journal of International Money and Finance,27(7),1098-1121。  new window
38.Lo, Shao-Kang、Lie, Ting(2008)。Selection of communication technologies: a perspective based on information richness theory and trust。Technovation,28(3),146-153。  new window
39.Nilashi, M.、Jannach, D.、Ibrahim, O.、Esfahani, M. D.、Ahmadi, H.(2016)。Recommendation quality, transparency, and website quality for trust-building in recommendation agents。Electronic Commerce Research and Applications,19,70-84。  new window
40.Nofer, M.、Hinz, O.、Muntermann, J.、Roßnagel, H.(2014)。The economic impact of privacy violations and security breaches。Business & Information Systems Engineering,6(6),339-348。  new window
41.Pallant, Jessica L.、Sands, Sean、Karpen, Ingo Oswald(2020)。The 4Cs of mass customization in service industries: A customer lens。Journal of Services Marketing,34(4),499-511。  new window
42.Pant, Gautam、Menczer, Filippo(2002)。MySpiders: Evolve your own intelligent web crawlers。Autonomous Agents and Multi-Agent Systems,5(2),221-229。  new window
43.Patrakosol, Buraj、Lee, Sang M.(2013)。Information richness on service business websites。Service Business,7(2),329-346。  new window
44.Reed, N. U.(2014)。Changing retail customs。Response Magazine。  new window
45.Zhang, Jonathan Z.、Chang, Chun-Wei(2021)。Consumer dynamics: Theories, methods, and emerging directions。Journal of the Academy of Marketing Science,49(1),166-196。  new window
46.Balasubramanian, S.、Konana, P.、Menon, N. M.(2003)。Customer satisfaction in virtual environments: A study of online investing。Management Science,49(7),871-889。  new window
47.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
48.Ruvio, Ayalla、Shoham, Aviv(2007)。Innovativeness, exploratory behavior, market mavenship, and opinion leadership: An empirical examination in the Asian context。Psychology & Marketing,24(8),703-722。  new window
會議論文
1.Almutairi, B.、Rigas, D.(2014)。The role of avatars in e-government interfaces。The International Conference of Design, User Experience, and Usability,28-37。  new window
研究報告
1.(2020)。Quarterly InsurTech Briefing Q1 2020。  new window
2.Khan, Haider。Can Banks Learn to Be Rational?。  new window
3.Khan, H. A.(2018)。AI and deep scLearning: Some lessons from computer science for economic and financial modeling。University of Denver。  new window
圖書
1.Day, George S.(1999)。The market driven organization: Understanding, attracting, and keeping valuable customers。Free Press。  new window
2.Robbins, Stephen P.、Judge, Timothy A.、Millett, Bruce、Boyle, Maree(2014)。Organizational Behavior。Pearson Australia。  new window
3.Bandura, Albert(1986)。Social foundations of thought and action: A social cognitive theory。Prentice-Hall。  new window
其他
1.de Meza, David Emmanuel,Irlenbusch, Bernd,Reyniers, Diane(2010)。Disclosure, trust and persuasion in insurance markets。  new window
2.Ghosh, Shona(20151016)。How Nike will fend off Under Armour and Adidas in digital,https://www.campaignlive.co.uk/article/nike-will-fend-off-armour-adidas-digital/1368687?src_site=marketingmagazine。  new window
 
 
 
 
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