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H.、Myers, C. G.、Allen, L.(2017)。Health Care Providers Can Use Design Thinking to Improve Patient Experiences。Harvard Business Review，95(5)，222-229。 | | 22. | Kolko, Jon(2015)。Design Thinking Comes of Age。Harvard Business Review，93(9)，66-71。 | | 23. | Kornberger, Martin(2017)。The Values of Strategy: Valuation Practices, Rivalry and Strategic Agency。Organization Studies，38(12)，1753-1773。 | | 24. | Prud'homme van Reine, Peter(2017)。The Culture of Design Thinking for Innovation。Journal of Innovation Management，5(2)，56-80。 | | 25. | Sia, S. K.、Soh, C.、Weill, P.(2016)。How DBS Bank Pursued a Digital Business Strategy。MIS Quarterly Executive，15(2)，105-121。 | | 26. | Sia, S. K.、Weill, P.、Zhang, N.(2021)。Designing a Future-Ready Enterprise: The Digital Transformation of DBS Bank。California Management Review，63(3)，35-57。 | 會議論文| 1. | Holmlid, Stefan(2012)。Participative, Co-Operative, Emancipatory: From Participatory Design to Service Design。The Conference ServDes. 2009; DeThinking Service; ReThinking Design，(會議日期: 2009/11/24-11/26)。 | | 2. | Pombo, F.、Tschimmel, K.(2005)。Sapiens and Demens in Design Thinking: Perception as Core。The 6th International Conference of the European Academy of Design。 | 研究報告| 1. | Design Council(2007)。Eleven lessons: Managing design in eleven global companies。 | 圖書| 1. | Liedtka, Jeanne、Ogilvie, Tim(2011)。Designing for growth: A design thinking tool kit for managers。Columbia University Press。 | | 2. | Beyer, Hugh、Holtzblatt, Karen(1998)。Contextual design: Defining customer-centered systems。Morgan Kaufmann Publishers。 | | 3. | Cross, Nigel(2011)。Design Thinking: Understanding How Designers Think and Work。Berg Publishers。 | | 4. | Martin, Roger L.(2009)。The design of business: Why design thinking is the next competitive advantage。Harvard Business School Press。 | | 5. | Stickdorn, Marc、Hormess, Markus Edgar、Lawrence, Adam、Schneider, Jakob(2018)。This Is Service Design Doing: Applying Service Design Thinking in The Real World: A Practitioner's Handbook。O'Reilly Media, Inc.。 | | 6. | Heath, Fred(2020)。Managing Software Requirements the Agile Way: Bridge the Gap Between Software Requirements and Executable Specifications to Deliver Successful Projects。Packt Publishing Ltd.。 | | 7. | Plattner, Hasso、Meinel, Christoph、Leifer, Larry(2015)。Design Thinking Research: Making Design Thinking Foundational。Springer。 | | 8. | Porter, Michael E.(1985)。Competitive Advantage: Creating and Sustaining Superior Performance。Free Press。 | 圖書論文| 1. | Ojasalo, Katri、Ojasalo, Jukka(2015)。Adapting Business Model Thinking to Service Logic: An Empirical Study on Developing a Service Design Tool。The Nordic School: Service Marketing and Management for the Future。Hanken School of Economics。 | |