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題名:Customer Relationship Management in the Coronavirus Disease 2019 Post-Pandemic Period: Taking Taipei Tennis Center as an Example
書刊名:大專體育學刊
作者:賴威志林永森 引用關係何信弘張少熙
作者(外文):Lai, Wei-chihLin, Yung-senHo, Hsin-hungChang, Shao-hsi
出版日期:2022
卷期:24:4
頁次:頁462-480
主題關鍵詞:環境氣氛關係品質體驗價值再購意願中介效果Environmental atmosphereRelationship qualityExperiential valueRepurchase intentionModerating effect
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:19
  • 點閱點閱:7
期刊論文
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3.Jap, S. D.、Manolis, C.、Weitz, B. A.(1999)。Relationship quality and buyer-seller interactions in channels of distribution。Journal of Business Research,46(3),303-313。  new window
4.陳林鴻、張少熙、戴琇惠(20100600)。臺北市市民運動中心關係品質與顧客滿意度之研究。運動健康與休閒學刊,16,23-31。new window  延伸查詢new window
5.Wong, Jehn-Yih、Wang, Chih-Hung(2009)。Emotional labor of the tour leaders: An exploratory study。Tourism Management,30(2),249-259。  new window
6.Jin, Naehyun Paul、Line, Nathaniel D.、Goh, Ben(2013)。Experiential Value, Relationship Quality, and Customer Loyalty in Full-service Restaurants: The Moderating Role of Gender。Journal of Hospitality Marketing & Management,22(7),679-700。  new window
7.Lander, Maria Cristina、Purvis, Russell L.、McCray, Gordon E.、Leigh, William(2004)。Trust-Building Mechanisms Utilized in Outsourced IS Development Projects: A Case Study。Information & Management,41(4),509-528。  new window
8.Kunkel, J. H.、Berry, L. L.(1968)。A Behavioral Conception of Retail Image。Journal of Marketing,32(4),21-27。  new window
9.Yuan, Yi-Hua Erin、Wu, Chihkang Kenny(2008)。Relationships among experiential marketing, experiential value, and customer satisfaction。Journal of Hospitality and Tourism Research,32(3),387-410。  new window
10.Hewett, K.、Bearden, W. O.(2001)。Dependence, trust, and relational behavior on the part of foreign subsidiary marketing operations: Implications for managing global marketing operations。Journal of Marketing,65(4),51-66。  new window
11.Fullerton, Gordon(2005)。How commitment both enables and undermines marketing relationships。European Journal of Marketing,39(11/12),1372-1388。  new window
12.Grewal, D.、Roggeveen, A. L.、Tsiros, M.(2008)。The Effect of Compensation on Repurchase Intentions in Service Recovery。Journal of Retailing,84(4),424-434。  new window
13.Bäckström, Kristina、Johansson, Ulf(2006)。Creating and consuming experiences in retail store environments: comparing retailer and consumer perspectives。Journal of Retailing and Consumer Services,13(6),417-430。  new window
14.Gundlach, Gregory T.、Achrol, Ravi S.、Mentzer, John T.(1995)。The Structure of Commitment in Exchange。Journal of Marketing,59(1),78-92。  new window
15.Wu, Hung-Che、Cheng, Ching-Chan、Ai, Chi-Han(2018)。A Study of Experiential Quality, Experiential Value, Trust, Corporate Reputation, Experiential Satisfaction and Behavioral Intentions for Cruise Tourists: The Case of Hong Kong。Tourism Management,66,200-220。  new window
16.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing,51(2),11-27。  new window
17.Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing,77(2),203-220。  new window
18.Baker, Julie、Parasuraman, A.、Grewal, Dhruv、Voss, Glenn B.(2002)。The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions。Journal of Marketing,66(2),120-141。  new window
19.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
20.Mathwick, Charla、Malhotra, Naresh K.、Rigdon, Edward(2001)。Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment。Journal of Retailing,77(1),39-56。  new window
21.Smith, J. Brock(1998)。Buyer-seller relationships: Similarity, relationship management, and quality。Psychology & Marketing,15(1),3-21。  new window
22.Yi, Sangchoul、Day, Jonathon、Cai, Liping A.(2014)。Exploring Tourist Perceived Value: An Investigation of Asian Cruise Tourists' Travel Experience。Journal of Quality Assurance in Hospitality & Tourism,15(1),63-77。  new window
23.Lee, M. A.、Kunkel, T.、Funk, D. C.、Karg, A.、McDonald, H.(2020)。Built to last: Relationship quality management for season ticket holders。European Sport Management Quarterly,20(3),364-384。  new window
24.Liu, Pei、Tse, Eliza Ching-Yick(2018)。Exploring Factors on Customers' Restaurant Choice: An Analysis of Restaurant Attributes。British Food Journal,120(10),2289-2303。  new window
25.Ma, Shang Chun、Kaplanidou, Kyriaki(2020)。Service quality, perceived value and behavioral intentions among highly and lowly identified baseball consumers across nations。International Journal of Sports Marketing and Sponsorship,21(1),46-69。  new window
26.高俊雄(20201200)。臺灣體育運動因應全球新冠疫情之策略與產業政策。臺灣體育運動管理學報,20(2),113-132。new window  延伸查詢new window
27.Foroughi, Behzad、Mohammad Shah, Khairul Anuar、Ramayah, Thurasamy、Iranmanesh, Mohammad(2019)。The effects of peripheral service quality on spectators' emotions and behavioural intentions。International Journal of Sports Marketing and Sponsorship,20(3),495-515。  new window
28.Mathwick, Charla、Malhotra, Naresh K.、Rigdon, Edward(2002)。The Effect of Dynamic Retail Experiences on Experiential Perceptions of Value: an Internet and Catalog Comparison。Journal of Retailing,78(1),51-60。  new window
29.Foroughi, B.、Iranmanesh, M.、Gholipour, H. F.、Hyun, S. S.(2019)。Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia。International Journal of Sports Marketing and Sponsorship,20(3),374-389。  new window
30.Hellier, Phillip K.、Geursen, Gus M.、Carr, Rodney A.、Rickard, John A.(2003)。Customer repurchase intention: A general structural equation model。European Journal of Marketing,37(11/12),1762-1800。  new window
31.Lee, Jin-Soo、Min, Chung-ki(2016)。Examining the quality antecedents and moderating effects of experiential value in a mega-event。Journal of Travel & Tourism Marketing,33(3),326-347。  new window
32.Ma, Emily、Hsiao, Aaron(2020)。The making of top fine-dining Chinese restaurants: Evidence from domestic and International customers in Australia。Journal of Foodservice Business Research,23(2),113-132。  new window
33.Polyakova, Olga、Ramchandani, Girish(2023)。Perceived service quality among regular users of gyms in public sports centres in the UK。Managing Sport and Leisure,28(1),35-54。  new window
34.Tran, Van Dat(2020)。Assessing the relationship between perceived crowding, excitement, stress, satisfaction, and impulse purchase at the retails in Vietnam。Cogent Business & Management,7(1)。  new window
35.Sánchez, Javier、Callarisa, Luís、Rodríguez, Rosa M.、Moliner, Miguel A.(2006)。Perceived value of the purchase of a tourism product。Tourism Management,27(3),394-409。  new window
36.Baker, Julie、Cameron, Michaelle(1996)。The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions。Journal of the Academy of Marketing Science,24(4),338-349。  new window
37.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
38.吳志揚、葉公鼎、李彩雲、古育庭、馮勝賢、李孟霖(20211200)。中華職棒大聯盟2020年季賽現場觀眾新冠肺炎風險管理認知與觀賽現場防疫舉措知覺之研究。臺灣體育運動管理學報,21(2),147-174。new window  延伸查詢new window
39.Zhang, Ying、Fiore, Ann Marie、Zhang, Ling、Liu, Xiaogang(2021)。Impact of website design features on experiential value and patronage intention toward online mass customization sites。Journal of Fashion Marketing and Management: An International Journal,25(2),205-223。  new window
40.Ahn, J.、Back, K. J.(2019)。Cruise brand experience: Functional and wellness value creation in tourism business。International Journal of Contemporary Hospitality Management,31(5),2205-2223。  new window
41.An, B.、Harada, M.、Sato, S.(2020)。Service quality, satisfaction, and behavioral intention in a triathlon event: The different experiences between local and non-local participants。Journal of Sport & Tourism,24(2),127-142。  new window
42.Antwi, Samuel(2021)。"I just like this e-retailer": Understanding online consumers repurchase intention from relationship quality perspective。Journal of Retailing and Consumer Services,61。  new window
43.Calza, F.、Pagliuca, M.、Risitano, M.、Sorrentino, A.(2020)。Testing moderating effects on the relationships among on-board cruise environment, satisfaction, perceived value and behavioral intentions。International Journal of Contemporary Hospitality Management,32(2),934-952。  new window
44.Dokcen, C.、Obedgiu, V.、Nkurunziza, G.(2021)。Retail atmospherics and retail store patronage of supermarkets in emerging economies: Mediating role of perceived service quality。Journal of Contemporary Marketing Science,4(1),83-111。  new window
45.Foroudi, Pantea、Cuomo, Maria Teresa、Foroudi, Mohammad M.(2020)。Continuance interaction intention in retailing: Relations between customer values, satisfaction, loyalty, and identification。Information Technology & People,33(4),1303-1326。  new window
46.Fu, Yan-Kai、Wang, Ya-Ju(2021)。Experiential value influences authentic happiness and behavioural intention: Lessons from Taiwan's tourism accommodation sector。Tourism Review,76(1),289-303。  new window
47.Han, Heesup、Lee, Kai-Sean、Song, Hak-Jun、Lee, Sanghyeop、Chua, Bee-Lia(2020)。Role of coffeehouse brand experiences (sensory/affective/intellectual/behavioral) in forming patrons' repurchase intention: Impact of switching costs。Journal of Hospitality and Tourism Insights,3(1),17-35。  new window
48.Ihtiyar, A.、Barut, M.、Ihtiyar, H. G.(2019)。Experiential marketing, social judgements, and customer shopping experience in emerging markets。Asia Pacific Journal of Marketing and Logistics,31(2),499-515。  new window
49.Lao, A.、Vlad, M.、Martin, A.(2021)。Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses。International Journal of Retail & Distribution Management,49(7),817-845。  new window
50.Lee, Sheng Yen(2018)。Analysis of relationship marketing factors for sports centers with mixed methods research。Asia Pacific Journal of Marketing and Logistics,30(1),182-197。  new window
51.Li, Xi、Liu, Jiamin、Su, Xinwei(2021)。Effects of motivation and emotion on experiential value and festival brand equity: The moderating effect of self-congruity。Journal of Hospitality and Tourism Management,49,601-611。  new window
52.Moslehpour, Massoud、Dadvari, Alaleh、Nugroho, Wahyudi、Do, Ben-Roy(2021)。The dynamic stimulus of social media marketing on purchase intention of Indonesian airline products and services。Asia Pacific Journal of Marketing and Logistics,33(2),561-583。  new window
53.Roggeveen, Anne L.、Grewal, Dhruv、Schweiger, Elisa B.(2020)。The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience。Journal of Retailing,96(1),128-137。  new window
54.Spence, Charles、Puccinelli, Nancy M.、Grewal, Dhruv、Roggeveen, Anne L.(2014)。Store atmospherics: A multisensory perspective。Psychology & Marketing,31(7),472-488。  new window
55.Varshneya, Geetika(2022)。Antecedents and consequences of experiential value in fashion retailing: A study on Indian consumers。Journal of Fashion Marketing and Management,26(5),832-851。  new window
56.Wu, Hung-Che、Ai, Chi-Han、Chang, Ya-Yuan、Wang, De-Quan、Wu, Tsung-Pao(2022)。Experiential quality, experiential relationship quality and future experiential intentions in the Macau gaming industry。Tourism Review,77(1),177-189。  new window
57.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
圖書
1.Lewis, Robert C.、Chambers, Richard E.(2000)。Marketing Leadership in Hospitality: Foundations and Practices。John Wiley & Sons, Inc.。  new window
2.Rust, Roland T.、Oliver, Richard L.(1993)。Service quality: New directions in theory and practice。Sage Publications。  new window
其他
1.李再立(2021)。臺北市議會第13屆第6次定期大會:臺北市政府體育局工作報告,https://www-ws.gov.taipei/Download.ashx?u=LzAwMS9VcGxvYWQvMzQwL3JlbGZpbGUvMTAxOTkvODQ0MTExNC9hZjc1ZDk0Yy03ZGQ3LTQzZWMtODYzOC0zNThiMTQzZTlkMjkucGRm&n=6Ie65YyX5biC6K2w5pyD56ysMTPlsYbnrKw25qyh5a6a5pyf5aSn5pyD6auU6IKy5bGA5bel5L2c5aCx5ZGKLnBkZg%3d%3d&icon=.pdf。  延伸查詢new window
圖書論文
1.Holbrook, Morris B.(1994)。The nature of customer value: An axiology of services in the consumption experience。Service quality: New directions in theory and practice。Sage Publications。  new window
 
 
 
 
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