| 期刊論文1. | Chen, K.、Yen, D. C.(2004)。Improving the Quality of Online Presence through Interactivity。Information & Management,42(1),217-226。 | 2. | Cao, M.、Zhang, Q.、Seydel, J.(2005)。B2C E-commerce Website Quality: An Empirical Examination。Industrial Management & Data System,105(5),645-661。 | 3. | DeLone, W. H.、McLean, E. R.(2004)。Measuring e-commerce success: Applying the DeLone & McLean information systems success model。International Journal of Electronic Commerce,9(1),31-47。 | 4. | Wu, J. H.、Wang, Y. M.(2006)。Measuring KMS success: A respecification of the DeLone and McLean's model。Information & Management,43(6),728-739。 | 5. | D'Ambra, J.、Rice, R. E.(2001)。Emerging Factors in User Evaluation of the World Wide Web。Information & Management,38(6),373-384。 | 6. | Rose, G. M.、Meuter, M. L.、Curran, J. M.(2005)。On-line waiting: The role of download time and other important predictors on attitude toward e-retailers。Psychology & Marketing,22(2),127-151。 | 7. | Negash, S.、Ryan, T.、Igbaria, M.(2003)。Quality and effectiveness in web-based customer support systems。Information & Management,40(8),757-768。 | 8. | Roca, J. C.、Chiu, C.-M.、Martínez, F. J.(2006)。Understanding E-Learning Continuance Intention: An Extension of the Technology Acceptance Model。International Journal of Human-Computer Studies,64(8),683-696。 | 9. | Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality。Journal of Retailing,64(1),12-40。 | 10. | Patterson, P. G.、Spreng, R. A.(1997)。Modelling the Relationship between Perceived Value, Satisfaction and Repurchase Intentions in a Business-to-business, Services Context: An Empirical Examination。International Journal of Service Industry Management,8(5),414-434。 | 11. | Karahanna, E.、Agarwal, R.、Angst, C. M.(2006)。Reconceptualizing compatibility beliefs in technology acceptance research。MIS Quarterly,30(4),781-804。 | 12. | Bhattacherjee, A.(2001)。Understanding information systems continuance: An expectation-confirmation model。MIS Quarterly,25(3),351-370。 | 13. | Molla, A.、Licker, P. S.(2001)。E-Commerce Systems Success: An attempt to extend and respecify the DeLone and MacLean Model of IS Success。Journal of Electronic Commerce Research,2(4),131-141。 | 14. | Bhatti, N.、Bouch, A.、Kuchinsky, A.(2000)。Integrating user-perceived quality into web server design。Computer Networks,33(1-6),1-16。 | 15. | Lai, T. L.(2004)。Service quality and perceived value's impact on satisfaction, intention and usage of short message service (SMS)。Information Systems Frontiers,6(4),353-368。 | 16. | Bharati, P.、Chaudhury, A.(2004)。An empirical investigation of decision-making satisfaction in web-based decision support systems。Decision Support Systems,37(2),187-197。 | 17. | Wixom, B. H.、Todd, P. A.(2005)。A Theoretical Integration of User Satisfaction and Technology Acceptance。Information Systems Research,16(1),85-102。 | 18. | Skok, W.、Kalmanovitch, C.(2005)。Evaluating the Role and Effectiveness of an Intranet in Facilitating Knowledge Management: A Case Study at Surrey County Council。Journal of Information and Management,42(5),731-744。 | 19. | Wixom, B. H.、Watson, H. J.(2001)。An empirical investigation of the factors affecting data warehousing success。MIS Quarterly,25(1),17-41。 | 20. | Zhang, X.、Prybutok, V. R.(2005)。A consumer perspective of e-service quality。IEEE Transactions on Engineering Management,52(4),461-477。 | 21. | Moon, J. W.、Kim, Y. G.(2001)。Extending the TAM for a World-Wide-Web Context。Information & Management,38(4),217-230。 | 22. | Taylor, S.、Todd, P. A.(1995)。Assessing IT usage: The role of prior experience。MIS Quarterly,19(2),561-570。 | 23. | Ahn, Tony、Ryu, Seewon、Han, Ingoo(2004)。The Impact of the Online and Offline Features on the User Acceptance of Internet Shopping Malls。Electronic Commerce Research and Applications,3(4),405-420。 | 24. | Davenport, T. H.、Klahr, P.(1998)。Managing customer support knowledge。California Management Review,40(3),195-208。 | 25. | Szymanski, David M.、Hise, Richard T.(2000)。E-satisfaction: An initial examination。Journal of Retailing,76(3),309-322。 | 26. | Anderson, E. W.、Mittal, V.(2000)。Strengthening the satisfaction-profit chain。Journal of Service Research,3(2),107-120。 | 27. | Pitt, L. F.、Watson, R. T.、Kavan, C. B.(1995)。Service quality: a measure of information systems effectiveness。MIS Quarterly,19(2),173-187。 | 28. | Jeong, M.、Lambert, C. U.(2001)。Adaptation of an information quality framework to measure customers' behavioral intentions to use lodging web sites。International Journal of Hospitality Management,20(2),129-146。 | 29. | Bhattacherjee, A.、Premkumar, G.(2004)。Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test。MIS Quarterly,28(2),229-254。 | 30. | DeLone, W. H.、McLean, E. R.(2003)。The DeLone and McLean model of information systems success: A yen-year update。Journal of Management Information Systems,19(4),9-30。 | 31. | O'Callaghan, R.(1999)。From reengineering to electronic commerce: old questions, new challenges。Journal of Strategic Information Systems,8(1),61-62。 | 32. | Fazio, R. H.、Zanna, M. P.(1981)。Direct experience and attitude-behavior consistency。Advances in Experimental Social Psychology,14(1),161-202。 | 33. | Rai, Arun、Lang, Sandra S.、Welker, Robert B.(2002)。Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis。Information Systems Research,13(1),50-69。 | 34. | Ives, Blake、Olson, Margrethe H.、Baroudi, Jack J.(1983)。The Measurement of User Information Satisfaction。Communications of the ACM,26(10),785-793。 | 35. | Sirdeshmukh, Deepak、Singh, Jagdip、Sabol, Barry(2002)。Consumer trust, value, and loyalty in relational exchanges。The Journal of Marketing,66(1),15-37。 | 36. | Seddon, P. B.(1997)。A respecification and extension of the DeLone and McLean model of IS success。Information Systems Research,8(3),240-253。 | 37. | Bentler, Peter M.、Bonett, Douglas G.(1980)。Significance tests and goodness of fit in the analysis of covariance structures。Psychological Bulletin,88(3),588-606。 | 38. | Segars, Albert H.、Grover, Varun(1998)。Strategic Information Systems Planning Success: An Investigation of the Construct and Its Measurement。MIS Quarterly,22(2),139-163。 | 39. | Devaraj, Sarv、Fan, Ming、Kohli, Rajiv(2002)。Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics。Information Systems Research,13(3),316-333。 | 40. | Hoffman, Donna L.、Novak, Thomas P.(1996)。Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations。Journal of Marketing,60(3),50-68。 | 41. | Nicolaou, A. I.、McKnight, D. H.(2006)。Perceived information quality in data exchanges: effects on risk, trust, and intention to use。Information Systems Research,17(4),332-351。 | 42. | Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。 | 43. | DeLone, W. H.、McLean, E. R.(1992)。Information systems success: The quest for the dependent variable。Information Systems Research,3(1),60-95。 | 44. | Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology。Management Information Systems Quarterly,13(3),319-340。 | 45. | Boulding, W.、Kalra, A.、Staelin, Richard、Zeithaml, V. A.(1993)。A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。 | 46. | Igbaria, M.、Baroudi, J.(1995)。An Examinations of Gender Effects on Career Success of Information Systems Employees。Journal of Management Information Systems,11(3),181-201。 | 47. | Jiang, Z.、Wang, W.、Benbasat, I.(2005)。Multimedia-Based Interactive Advising Technology form Online Consumer Decision Support。Communications of The ACM,48(9),93-98。 | 48. | Sengupta, K.、Zhao, L.(1998)。Improving the Communicational Effectiveness of Virtual Organizations through Workflow Automation。International Journal of Electronic Commerce,3(1),46-49。 | 49. | Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。 | 圖書1. | Schiffman, Leon G.、Kanuk, Leslie Lazar(2006)。Consumer Behavior。Prentice-Hall, Inc.。 | 2. | Joreskog, K. G.、Sorbom, D.(2000)。LISREL VI, Analysis of Linear Structural Relationships by Maximum Likelihood, Instrumental Variables, and Least Squares Methods。Mooresville, IN:Scientific Software。 | 3. | Naumann, E.(1995)。Creating Customer Value。Cinicnnati, OH:Thompson Executive Press。 | 4. | Turban, E.、King, D.、Viehland, D.、Lee, J. K.(2006)。Electronic Commerce: A Managerial Perspective。Pearson Prentice Hall。 | 5. | Ajzen, Icek、Fishbein, Martin(1980)。Understanding Attitudes and Predicting Social Behavior。Prentice-Hall, Inc.。 | 6. | Heskett, J. L.、Sasser, W. E. Jr.、Schlesinger, L. A.(1997)。The service profit chain: How leading companies link profit and growth to loyalty, satisfaction, and value。Free Press。 | 7. | Hair, J. F. Jr.、Black, W. C.、Babin, B. J.、Anderson, R. E.、Tatham, R. L.(2006)。Multivariate data analysis。Prentice-Hall。 | 8. | Drucker, P. F.(2002)。Managing in the next society。Truman Talley Books。 | 9. | Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。 | 其他1. | 資策會資訊市場情報中心(2006)。從消費行為探索線上購物商機,http://mic.iii.org.tw/intelligence。 延伸查詢 | |
| |