目的：近年來各領域智慧化應用程度顯著提升，推動智慧化儼然成為目前全球各領域的發展趨勢，本研究旨在建構國民運動中心智慧化關鍵成功因素並探究各因素指標重要性認知情形。方法：本研究採德爾菲（Delphi Method）專家問卷及分析階層程序法（Analytic Hierarchy Process, AHP）調查11位專家學者，取得一致共識以建構關鍵成功因素及分析其權重指數。結果：匯聚專家共識，提出國民運動中心智慧化關鍵成功因素分別為「顧客使用智慧化」、「營運管理智慧化」、「設施設備智慧化」與「創新營運智慧化」，計4項主要指標，25個次級指標。結論：透過智慧化關鍵成功因素建構，將能有效改變運動中心營運管理機制，進而發揮其效能創造營運績效。智慧化關鍵成功因素指標首重顧客使用智慧化構面，提升使用者對健康管理意識，運用智慧化設施設備並透過財務系統及影像保全監控強化行政管理，與時俱進強化創新營運作為。未來營運管理實務面上應優先考量自動化服務系統、強化多元線上支付、落實在地廠商管理、優化使用人流分析運用、持續運動設備科技化、精進建築管理機轉、提倡科技體適能檢測訓練、建構線上運動課程教學。創新性：1.運動場館領域智慧化研究之探究尚淺，資訊科技發展日異月更，本研究有益智慧化指標滾動式修正並深入至細項，以求學術發展新知。2.有效改變運動中心營運管理機制，進而發揮其效能創造營運績效。

Purpose: The application of intelligence across various fields has become a substantial global development trend in recent years. The aim of this study was to construct key success factors of intelligence at the Civil Sports Center and explore the perceived importance attributed to each factor index. Methods: Eleven experts and scholars were surveyed using a Delphi method-based questionnaire, and the analytic hierarchy process was used for analysis. A consensus was reached on critical success factors and their weight indices. Results: The experts reached a consensus on four key success factors for the intelligentization of the Civil Sports Center: "intelligent customer use," "intelligent operation management," "intelligent facilities and equipment," and "intelligent innovative operation." These factors included 4 primary indicators and 25 secondary indicators. Conclusion: Constructing these critical success factors for intelligence can effectively transform the operation and management mechanisms of the sports center, thereby enhancing operational performance. The first key success factor is intelligent customer use, which can increase the awareness of health management in users. This involves using smart facilities and equipment, strengthening administrative management through financial systems and image security monitoring, and continually enhancing innovative operations. For future operational and management practices, priorities include implementing automated service systems, enabling multiple online payments, managing local manufacturers, optimizing people flow analysis procedures, advancing continuous sports equipment technology, developing sophisticated building management mechanisms, and promoting scientific and technological fitness testing and training. Additionally, emphasis should be placed on the construction of online sports course teaching. Originality/value: 1. Research on intelligent facilities in sports centers is nascent, with information technology rapidly evolving. This study can serve as a reference in the ongoing revision of smart indicators and the in-depth analysis of specific items to foster academic development. 2. The study's findings can substantially transform the operational and management mechanisms of the sports center, and such transformations can be leveraged to enhance operational performance.