| 期刊論文| 1. | Mount, Ellis(1966)。Communication Barriers and the Reference Question。Special Libraries，57，575-578。   | | 2. | Vavrek, Bernard F.(1968)。A Theory of Reference Service？。College and Research Libraries，29(6)，508-510。 | | 3. | De Vore-Chew, Marynelle、Roberts, Brain、Smith, Nathan M.(198810)。The Effects of Reference Librarians' Nonverbal Communications on the Patrons' Perceptions of the Library, Librarians, and Themselves。Library and Information Science Research，10，389-400。 | | 4. | Boucher, Virginia(1976)。Nonverbal Communication and the Library Reference Interview。Reference and User Services Quarterly，16(1)，27-32。 | | 5. | Glogoff, Stuart(1983)。Communication theory's role in the reference interview。Drexel Library Quarterly，19(2)，56-72。 | | 6. | Eichman, Thomas Lee(1978)。The Complex Nature of Opening Reference。Reference and User Services Quarterly，17，213。 | | 7. | Gothberg, Helen M.(1973)。Communication Patterns in Library Reference and Information Service。Reference and User Services Quarterly，13，7-13。 | | 8. | Zweizig, Douglas(1979)。The Information Function of Adult Services in Public。Reference and User Services Quarterly，19，241。 | | 9. | Lynch, Mary Jo(1978)。Reference Interview in Public Libraries。The Library Quarterly，48，119。 | | 10. | Bunge, Charles A.(1984)。Interpersonnal Dimensions of the Reference Interview: a Historical Review of the Literature。Drexel Library Quarterly，20，4。 | | 11. | Lam, Errol(1988)。The Reference Interview: some International Considerations。Reference and User Services Quarterly，27，390。 | | 12. | King, Geraldine B.(1972)。The Reference Interview。Reference and User Services Quarterly，157。 | | 13. | Norman, Gene(1979)。The Reference Interview: an Annotated Bibliography。Reference Services Review，7，71。 | | 14. | Smith, Nathan M.、Fitt, Stephen D.(1975)。Vertical-Horizontal Relationships: Their Application for Librarians。Special Libraries，66，528-531。 | | 15. | Smith, H. A.。Nonverbal Communication in Teaching。Review of Educational Research，49，631。 | | 16. | Munoz, Joanna Lopez(1977)。The Singificance of Nonverbal Communication in the Reference Interview。Reference and User Services Quarterly，220。 | | 17. | Jennerich, Edward J.、Jennerich, Elaine Zaremba(1977)。Teaching the reference Interview。Journal of Education for Librarianship，18，106。 | 圖書| 1. | Mathews, Anne J.(1983)。Communication: A Librarian's Guide to Interpersonal Relations。Chicago。 | | 2. | Brown, C. T.、Keller, P. W.(1973)。Monologue to Dialogue。Englewood Cliffs, N. J.。 | | 3. | Berger, Charles R.、Chaffee, S. H.(1987)。Handbook of Communication Science。Handbook of Communication Science。Newbury Park, CA：Sage。 | | 4. | Knapp, Mark L.(1980)。Essentials of Nonverbal Communication。New York：Holt, Rinehart and Winston。 | | 5. | Mehrabian, Albert(1972)。Nonverbal Communication。Chicago, IL：Aldine Atherton。 | | 6. | Key, Mark Oitchie(1975)。Paralanguage and Kinesics: Nonverbal Communication。Metuchen, NJ：Scarecrow。 | | 7. | Hall, J. A.(1984)。Nonverbal Sex Differences。Nonverbal Sex Differences。BAltimore。 | | 8. | Hall, J. A.(1985)。Male and Female Nonverbal Behavior。Multichannel Integration of Nonverbal Behavior。Hillsdale, N. J.。 | | 9. | Smith, H. A.(1979)。State of Art of Nonverbal Behavior in Teaching。Nonverbal Behavior: Perspectives, Applications, Intercultural Insights。Toronto。 | | 10. | Davis, Madeline D.(1984)。Nonverbal Behavior and Psychotherapy Process Research。Nonverbal Behavior: Perspectives, Applications, Intercultural Insights。Toronto。 | | 11. | Gordon, L.(1975)。Raymon。Interview。Homewood, Ill。 | |