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題名：資訊系統開發生命週期之人員衝突研究
書刊名：中山管理評論
作者：林東清 引用關係／黃貞芬
出版日期：1995
卷期：3:1
頁次：頁126-150
主題關鍵詞：衝突；衝突管理；資訊系統開發人員；使用者；系統開發生命週期；專案管理；Conflict；Conflict management；System developer；End user；System development life cycle；Project management
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:0
  • 點閱點閱:29
本研究主要針對系統開發生命週期的九個階段來探討系統開發人員與使用者之間的衝突各項要題，包括衝突的來源、平均衝突的強度、衝突的型態以及衝突的處理方式等。研究的進行主要是以多個個案的研究方式，對國內八家公民營企業進行深入訪設與調查，並且以問卷做為輔助工具。研究結果發現：在系統間發生命週期的九個階段中，衝突強度大小依次是成本利潤分析階段、系統建置階段、初步建議階段、系統分析階段、系統測試階段、系統設計階段、系統維護階段、稽核階段及程式測試階段。而在十七個衝突來源的分析中發現以溝通障礙、價值與認知的差異、使用者參與度、領導風格、專案權限清楚度等為主要衝突來源。本研究最後並比較各階段出現的衝突型式及管理者慣用的衝突處理方式，以提供管理者作為比較參考。
　　The purpose of this study is to investigate the conflict problems between end users And systern developers during the nine stages in system development life cycle (SDLC). The conflict research issues include: source of conflict, tense of conflict, type of conflict and management of conflict. Eight enterprises in Taiwan are studied. The results indicate: among others, the cost-benefit analysis stage, systern implementation stage, original proposal stage, system analysis stage have the most serious conflict problems between end users and system developers. Also, among 17 conflict variables, the communication problems, value and cognition difference degree, of user participation, leadership style, and clearance of project authorization are the most significant factors which may cause conflicts. At the last, some conflict management methods in different system development stages are also suggested.
期刊論文
1.Robey, D.、Farrow, D.(1982)。User involvement in information system development: A conflict model and empirical test。Management Science，28(1)，73-85。  new window
2.Cosier, R. A.、Ruble, T. L.(1981)。Research on Conflict-handling Behavior: An Experimental Approach。Academy of Management Journal，24(4)，816-831。  new window
3.Bostrom, R. P.(1989)。Successful Application of Communication Techniques to Improve the Systems Development Process。Information & Management，16，279-295。  new window
4.Charles, T. B.、Yelsma, P.、Keller, P. W.(1981)。Communication-Conflict Predisposition: Development of a Theory and an Instrument。Human Relations，34(12)，1103-1117。  new window
5.Cronan, T. P.(1984)。Application Systems Development: A Communication Model for Business Users and DP Personnel。ACM SIGMIS Database，16(1)，21-26。  new window
6.Deutsch, M.(1969)。Productive and Destructive Conflict。J. Social Issues，25，7-42。  new window
7.Ferratt, T. W.、Short, L. E.(1988)。Are Information Systems People Different? An Investigation of How They Are and Should Be Managed。MIS Quarterly，12(3)，427-443。  new window
8.Franz, C. R.、Robey, D.(1984)。An Investigation of User-Lead System design: Rational and Political Perspectives。CACM，27，1202-1209。  new window
9.Hirschheim, Rudy A.(1985)。User Experience with and Assessment of Participative Systems Design。MIS Quarterly，9(4)，295-304。  new window
10.Kaiser, K. M.、Bostrom, R. P.(1982)。Personality Characteristics of MIS Project Teams: An Empirical Study and Action-Research Design。MIS Quarterly，6(4)，43-60。  new window
11.Lawrence, P. R.、Lorsch, J. W.(1967)。New Management Job: the Integrator。Harvard Business Review，142-152。  new window
12.Robey, D.、Smith, L. A.、Vijayasarathy, L. R.(1993)。Perceptions of Conflict and Success in Information System。Journal of Management Information Systems，10(1)，123-140。  new window
13.Lederer, A. L.、Nath, R.(1990)。Making Strategic Information Systems Happen。Academy of Management Executive，4(3)，76-83。  new window
14.Thamhaim, H. J.、Wilemon, D. L.(1975)。Conflict Management in Project Life Cycle。Sloan Management Review，16(3)，31-50。  new window
15.Robey, D.、Farrow, D. L.、Franz, C. R.(1989)。Group Process and conflict in System Development。Management Science，35(10)，1172-1191。  new window
16.White, K. B.(1984)。MIS Project Teams: An Investigation of Cognitive Style Implications。MIS Quarterly，8(2)，95-101。  new window
17.Walton, R. E.、Dutton, J. M.(1969)。The Management of Interdepartmental Conflict: A method and Review。Admin. Sci. Quart.，14，73-82。  new window
18.Baroudi, J. J.(1985)。The impact of role variables on IS personnel work attitudes and intentions。MIS Quarterly，9(4)，341-356。  new window
19.Ferratt, T. W.、Short, L. E.(1986)。Are Information Systems People Different: An Investigation of Motivational Differences。MIS Quarterly，10(4)，377-387。  new window
20.Kaiser, K.、Srinivasan, A.(1982)。User-Analyst Differences: An Empirical Investigation of Attitudes Related to Systems Development。Academy of Management Journal，25(3)，630-646。  new window
21.Olson, M. H.、Ives, B.(1981)。User Involvement in System Design: An Empirical Test of Alternative Approaches。Information and Management，4(4)，183-195。  new window
22.Ives, B.、Olson, M. H.(1984)。User involvement and MIS success: A review of research。Management Science，30(5)，586-603。  new window
圖書
1.McFarland, D. E.(1974)。Management: Principles and practices。New York：Macmillan。  new window
2.Alter, Steven(1992)。Information Systems: A Management Perspective。Reading, Mass.：Addison-Wesley Publishing Company。  new window
3.Tannenbaum, A. S.(1968)。Control in Organizations。McGraw-Hill。  new window
4.Staw, B. M.(1984)。Organizational Behavior: A Review and Reformulation。Lexington, MA：Lexington Books。  new window
5.Robbins, S. P.(1989)。Organizational Behavior: Concepts, Controversies and applications。New York：McGraw-Hill。  new window
6.Wood-Harper, T.、Antill, L.、Avison, D. E.(1985)。Information systems definition: the Multiview approach。Oxford：Blackwell。  new window
 
 
 
 
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