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題名:從行政落後論政府全面品質管理
書刊名:中國行政評論
作者:李清標
出版日期:1995
卷期:4:4
頁次:頁141-160
主題關鍵詞:組織落後文化落後技術創新行政創新全面品質管理Organizational lagCultural lagTechnical innovationAdministrative innovationsTotal quality management
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(2) 專書論文(0)
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  • 共同引用共同引用:0
  • 點閱點閱:21
行政革新多年,其執行成效如何呢?從公共設施硬體有效的改善,而管理缺失卻不斷的增加,顯示組織的創新落後於技術創新,因此行政革新急待努力之處乃多。本文以顧客導向前全面品質管理,探討行政改革之道,在機關首長的帶頭領導下,透過全員努力,變化行政體質,改善機關文化,而達到革新的目的。
Administrative Reform has been executed for many years. How is its effectiveness? That the hardware of public facilities is improved effectively but short comings of management are still increasing shows organizational innovation 1agging behind technical innovation. The administrative reform is still a 10ng way to go. Through the customers-oriented total quality management, this article tries to find out a way of improvement in administrative change. An organization, with endeavor of all members led by its leader, will change its administrative structure and organizational culture to achieve the objective lag, culture lag, technical innovation, administrative innovations, total quality management.
期刊論文
1.Dean, J. W. Jr.、Bowen, D. E.(1994)。Management Theory and Total Quality: Improving Research and Practice Through Theory Development。Academy of Management Review,19(3),392-418。  new window
2.陳德禹(1993)。有為政府與行政革新。研考雙月刊,17(5)=177,78-93。  延伸查詢new window
3.Spencer, B. A.(1994)。Models of organization and total quality management: A Comparison and critical evaluation。Academy of Management Review,19(3),446-471。  new window
4.姜占魁(1993)。行政革新芻議。研考雙月刊,17(5)=177,61-66。  延伸查詢new window
5.李蜀蕊(1995)。三贏的服務策略。管理雜誌,249,45。  延伸查詢new window
6.柯三吉(1993)。行政革新、振興經濟和國家發展。研考雙月刊,17(5)=177,94-101。  延伸查詢new window
7.莊素玉(1994)。創造政府無限生機。天下雜誌,特刊12,14-25。  延伸查詢new window
8.張潤書(1986)。論我國行政革新的努力方向。研考月刊,108,6-15。  延伸查詢new window
9.Olian, J. D.、Rynes, S. L.(1991)。Making Total Quality Work: Aligning Organizations, Performance Measures, and Stakeholders。Human Resource Management,30,303-333。  new window
10.Swiss, James E.(1994)。Adapting Total Quality Management (TQM) to Government。Public Administration Review,52(4),356-62。  new window
會議論文
1.孫本初(1994)。全面品質管理:理論與實務。行政學術與警政實務研討會。國立政治大學公共行政研究所。149-164。  延伸查詢new window
2.陳金貴(1994)。全面品質管理在公共部門的應用。第一屆公共行政與政策學術研討會。國立中興大學公共政策研究所。  延伸查詢new window
學位論文
1.譚潔芝(1990)。組織文化對組織運作之影響(碩士論文)。國立台灣大學,台北市。  延伸查詢new window
2.杜啟華(1992)。企業文化與組織變革策略之關係研究(碩士論文)。國立中興大學。  延伸查詢new window
圖書
1.Kiel, L. Douglas(1994)。Managing Chaos and Complexity in Government。San Francisco:Jossey-Bass Publishers。  new window
2.Wilson, James Q.(1989)。Bureaucracy。New York:Basic Books。  new window
3.Ciampa, D.(1992)。Total quality: A user's guide for implementation。Addision-Wesley Publishing Co.。  new window
4.Golembiewski, Robert T.(1995)。Practical Public Management。New York:Marcel Dekker。  new window
5.Crosby, Philip B.(1979)。Quality is Free。New York, NY:McGraw-Hill Book Co.。  new window
6.日本能率協會、劉滌昭(1991)。顧客滿意度測量手法。台北:中國生產力中心。  延伸查詢new window
7.法務部(1982)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
8.法務部(1983)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
9.法務部(1984)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
10.法務部(1985)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
11.法務部(1987)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
12.法務部(1988)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
13.法務部(1989)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
14.法務部(1992)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
15.法務部(1992)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
16.法務部(1994)。國家賠償法實施概況與檢討。台北:法務通訊雜誌社。  延伸查詢new window
17.郭俊次(1991)。國家政策學。台北:龍人文教公益基金會。  延伸查詢new window
18.張潤書(1989)。行政學。台北:華視出版社。  延伸查詢new window
19.Bounds, Greg(1994)。Beyond Total Quality Management: Toward the Emerging Paradigm。Singapore:McGraw-Hill, Inc.。  new window
20.Creech, Bill(1994)。The Five Pillars of TQM。New York:Truman Talley Books/Dutton。  new window
21.Hunt, V. Daniel(1995)。Quality Management for Government--A Guide to Federal, State, and Local Implementation。Wisconsin:ASQC Quality Press。  new window
22.Johnson, Richard S.(1993)。TOM: Leadership for The Quality Transformation。Wisconsin:ASQC Quality Press。  new window
23.Machiavelli, Nicole(1980)。The Prince。Paris:Editions Pedagogie Moderne。  new window
24.Oakland, John S.(1993)。Total Quality Management: The Route to Improving Performance。London:Butterworth-Heinemann Ltd。  new window
25.Ogburn, William F.(1992)。Social Change。New York:Viking Press。  new window
26.Perigord, M.(1990)。Achieving Total Quality Management。M. A.:Productivity Press, Inc.。  new window
27.Ridge, Baskin(1988)。Quality Improvement Process Guidebook。NJ.:AT&T。  new window
28.Feigenbaum, Armand Vallin(1983)。Total quality control。McGraw-Hill。  new window
29.Deming, W. Edwards(1986)。Out of the Crisis。MIT Press。  new window
30.Juran, J. M.(1988)。Juran on planning for quality。New York:Free Press。  new window
31.Evan, Willian M.(1993)。Organization Theory: Research and Design。New York:Macmillan Publishing Company。  new window
圖書論文
1.小名川真治郎、永川克彥(1994)。CS經營的實踐。實現顧客的夢。台北:中國生產力中心。  延伸查詢new window
2.Caiden, Gerald E.(1990)。Reform or Revitalization。Strategies for Administrative Reform。MA:Lexington Books。  new window
3.Harman, H.(1972)。The Nature of Our Changing Society。The Management of Change and Conflict。Baltimore:Penguin Books Inc。  new window
4.Kilmann, Ralph H.(1985)。Five Steps for Closing Culture Gaps。Gaining Control of the Corporate Culture。San Francisco:Jossey-Bass。  new window
5.Stevens, John M.(1995)。The Role of Information Systems in Supporting Total Quality Management and Improved Productivity。The Enduring Challenges in Public Management。San Francisco:Jossey-Bass Publishers。  new window
 
 
 
 
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