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題名：Total Quality Management in the Public Sector
書刊名：空大行政學報
作者：李弘暉
作者(外文)：Li, Hung-hui
出版日期：1996
卷期：6
頁次：頁417-440
主題關鍵詞：全面品質管理；品質；團隊；不斷改進；授與檯能；員工投入度；顧客；公共組織；Total quality management；TQM；Quality；Team；Continuous improvement；Empowerment；Employee involvement；Customers；Public organizations
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:17
期刊論文
1.Cummings, T. G.(1978)。Self-regulating work groups: A socio-technical synthesis。Academy of Management Review，3(3)，625-634。  new window
2.Anderson, John C.、Rungtusanatham, Manus、Schroeder, Roger G.(1994)。A Theory of Quality Management Underlying the Deming Management Method。The Academy of Management Review，19(3)，472-509。  new window
3.Swiss, James E.(1992)。Adapting total quality management (TQM) to government。Public Administration Review，52(4)，356-362。  new window
4.Waldman, D. A.(1994)。The Contributions of total quality management to a theory of work performance。Academy of Management Review，19(3)，510-536。  new window
5.Dean, J. W. Jr.、Bowen, D. E.(1994)。Management Theory and Total Quality: Improving Research and Practice Through Theory Development。Academy of Management Review，19(3)，392-418。  new window
6.Rago, William V.(1994)。Adapting Total Quality Management (TQM) to Government: Another Point of View。Public Administration Review，54(1)，61-64。  new window
7.Wagenheim, G. D.、Reurink, J. H.(1991)。Customer Service in Public Administration。Public Administration Review，51(3)，263-270。  new window
8.Berman, E. M.、West, J. P.(1995)。TQM in American Cities: Hypotheses Regarding Commitment and Impact。Journal of Public Administration Research and Theory，5(2)，213-230。  new window
9.Bushnell, D. S.、Halus, M. B.(1992)。TQM in the Public Sector: Strategies for Quality Services。Public Productivity and Management Review，11，355-370。  new window
10.Ehrenberg, R. H.、Stupak, R. J.(1994)。Total Quality Management: Its Relationship to Administrative Theory and Organizational Behavior in the Public Sector。Public Administration Quarterly，18(1)，75-98。  new window
11.Fuchs, E.(1993)。Total Quality Management for the Future: Practices and Paradigms。Quality Management Journal，1(1)，26-34。  new window
12.Wilson, Laura A.、Durant, Robert F.(1994)。Evaluating TQM: The Case for a Theory-Driven Approach。Public Administration Review，54(2)，137-146。  new window
13.McGowan, Robert P.(1995)。Total Quality Management Lessons from Business and Government。Public Productivity and Management Review，18(4)，321-331。  new window
14.Kronenberg, P. S.、Loeffler, R. G.(1991)。Quality Management Theory: Historical Context and Future Prospect。Journal of Management Science and Policy Analysis，8，204-221。  new window
15.Mahler, J. G.(1995)。Evolution of a Quality Management Program。Public Productivity and Management Review，18(4)，387-396。  new window
16.Kravchuk, R. S.、Leighton, R.(1993)。Implementing Total Quality Management in the United States。Public Productivity and Management Review，17(1)，71-81。  new window
17.Hackman, J. Richard、Wageman, Ruth(1995)。Total Quality Management: Empirical, conceptual, and practical issues。Administrative Science Quarterly，40(2)，309-342。  new window
18.Reeves, Carol A.、Bednar, David A.(1994)。Defining Quality: Alternatives and Implications。Academy of Management Review，19(3)，419-445。  new window
圖書
1.Cohen, S.、Brand, R.(1993)。Total Quality Management in Government。San Francisco, CA：Jossey-Bass Publishers。  new window
2.Mintzberg, H.、Quinn, J. B.、Voyer, J.(1995)。The Strategy Process。Englewood Cliffs, NJ：Prentice-Hall。  new window
3.Koehler, J.、Pankowski, J.(1996)。Quality Government: Designing, Developing, and Implementing TQM。Delray Beach, FL：St. Lucie Press。  new window
4.Lawler, E. E. III(1986)。High-involvement Management: Participative Strategies for Improving Organizational Performance。Jossey-Bass。  new window
5.Milakovich, M. E.(1995)。Improving Service Quality: Achieving High Performance in the Public and Private Sectors。Delray Beach, FL：St. Lucie Press。  new window
6.Carr, D. K.、Littman, I. D.(1993)。Excellence in Government: Total Quality Management in the 1990s。Arlington, VA：Coopers & Lybrand。  new window
7.Denhardt, R. B.(1993)。The Pursuit of Significance: Strategies for Managerial Success in Public Organizations。Belmont, CA：Wadsworth Publishing Company。  new window
8.Kinlaw, D. C.(1992)。Continuous Improvement and Measurement for Total Quality: A Team-Based Approach。Homewood, IL：Business One Irwin。  new window
9.Deming, W. E.(1986)。Out of The Crisis。Cambridge, MA：Massachusetts Institute of Technology。  new window
10.Crosby, P. B.(1979)。Quality is Free: The Art of Making Quality Certain。McGraw-Hill Book Company。  new window
11.Osborne, G.、Gaebler, T.(1992)。Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector from Schoolhouse to Statehouse。Reading, MA：Addison Wesley。  new window
12.Kinlaw, D. C.(1995)。The Practice of Empowerment。Brookfield, Vermont：Gower。  new window
13.Lawler, E. E. III、Mohrman, S. A.、Ledford, G. E. Jr.(1992)。Employee involvement and total quality management : practices and results in Fortune 1000 companies。San Francisco, CA：Jossey-Bass。  new window
14.Beyerlein, M. M.、Johnson, D. S.(1994)。Advances in Interdisciplinary Studies of Work Teams: Theories of Self-Managing Work Teams。Greenwich, CT：JAI。  new window
15.Hunt, V. Daniel(1993)。Quality Management for Government: A Guide to Federal, State, and Local Implementation。Milwaukee, WI：ASQC Quality Press。  new window
16.Juraa, J. M.(1989)。Juran on Leadership on Quality。New York, NY：Free。  new window
17.Lefevre, H. L.(1992)。Government Quality and Productivity Success Stories。Milwaukee, WI：ASQC Quality Press。  new window
18.Kinlaw, D. C.(1991)。Developing Superior Work Teams: Building Quality and Competitive Edge。San Diego, CA：Lexington Books。  new window
19.Knouse, S. B.(1995)。The Reward and Recognition Process in Total Quality Management。Milwaukee, WI：ASQC Quality Press。  new window
20.Cartwright, D.、Zander, A.(1968)。Group dynamics: Research and theory。New York：Harper & Row。  new window
21.Morgan, Colin、Murgatroyd, Stephen(1994)。Total Quality Management in the Public Sector: An International Perspective。Bristol, PA：Open University Press。  new window
22.Stamatis, D. H.(1996)。Total Quality Service: Principles, Practices, and Implementation。Delray Beach, FL：St. Lucie Press。  new window
圖書論文
1.Salas, E.、Dickinson, T. L.、Converse, S. A.、Tannenbaum, S. I.(1992)。Toward an understanding of team performance and training。Teams: Their training and performance。Norwood, NJ：Ablex Publishing Corporation。  new window
2.Goodman, P. S.、Devadas, R.、Hughson, T. L. G.(1988)。Groups and Productivity: Analyzing the Effectiveness of Self-Managing Teams。Productivity in Organizations。San Francisco, CA：Jossey-Bass。  new window
3.Ingraham, P. W.(1995)。Quality Management in Public Organizations: Prospects and Dilemmas。Governance in a Changing Environment。Montreal：Center for Management Development。  new window
4.Walsh, K.(1995)。Quality Through Markets: The New Public Service Management。Making Quality Critical: New Perspectives on Organizational Change。New York, NY：Routledge。  new window
5.Munro, R.(1995)。Governing the New Province of Quality; Autonomy, Accounting and Dissemination of Accountability。Making Quality Critical: New Perspectives on Organizational Change。New York, NY：Routledge。  new window
6.McArdle, L.(1995)。Total Quality Management and Participation: Employee Empowerment, or the Enhancement of Exploitation?。Making Quality Critical: New Perspectives on Organizational Change。New York, NY：Routledge。  new window
 
 
 
 
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