政府機構目前正積極推動行政革新方案，如何透過有效工具研擬出辦公室業務自動 化實施之成效，以提昇政府施政形象，實為當急之務。因此本研究主要探討在行政機關推動 文書管理自動化的過程中，如何有效應用限制理論觀念，以達到降低辦公成本、增強決策管 理功能、提昇行政效率及加強便民服務之目標。 本研究首先闡述有關限制理論規則程序，再由行政機關辦公室業務自動化項目中，選擇具代 表性的文書管理系統為例，實際引用限制理論，經深入探討其在整體實施過程所呈現的核人 問題，進而推論出解決核心問題及達成上述理想目標的有效方案及執行策略準則。最後希望 能藉由所提出的標準作業程序流程，推廣至其他政府機關業務電腦化系統，以提昇整體辦公 室自動化服務品質。

　　　　　To raise the government administrative image, to accelerate the adminis- trative efficiency, and to gain the public-service convenience, the government enforces the administration renovation/reengineering persistency in recent years . To realize this objective, an effective tool for the strategic planning of the implemen-tation of office automation at the administrative organization is neces sary. Theory of Constraints(TOC) emerges one of the most robust tools prevailing today. The major objective of this research focuses on the effective application of the TOC concept in the practice of document management automation at administrative organizations. In this research,the philosophy and methodology of the TOC are addressed first. The core problem and the corresponding undesirable effects in the implementation of document management automation are then identified. To scrutinize and overcome the found core problem and those undesirable effects, an ideal implementation plan as well as its corresponding imitiator's actions are derived accordingly. Through extensively putting it into practice. we demonstrate that the TOC, a systematic and logical thinking proccess, is very suitable for administrative strategy and action planning, It is worth propagating the TOC concept into other governmental organizations.