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題名：臺商派駐大陸員跨文化訓練模式初探--重要事例法與社會學習理論之應用
書刊名：輔仁管理評論
作者：黃英忠 引用關係／鍾昆原／溫金豐 引用關係
作者(外文)：Huang, Ing-chung／Jone, Kuen-yung／Uen, Jin-feng
出版日期：1998
卷期：5:1
頁次：頁19-47
主題關鍵詞：重要事例法；社會學習理論；派外人員；跨文化訓練；Expatriate critical incident technique；Social leaming theory；Cross-cultural training
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(1) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:28
  • 點閱點閱:23
　　　　　隨著臺商對大陸投資的快速發展，臺商派駐大陸幹部的需求與實際人數與日俱增 ，因此，如何有效甄選與訓練派駐大陸人員，以確保臺商在大陸之投資與經營效益實為一重 要課題。相關文獻顯示，社會學習理論提供跨文化訓練一個紮實的理論基礎，而重要事例資 料又符合社會學習理論之要素，因而本研究擬提出一套臺商派駐大陸人員跨文化訓練模式， 並進行探索性研究，藉以評估重要事例法與社會學習理論在規劃臺商派駐大陸人員跨文化訓 練方案的適用性。研究結果發現，在訓練需求衡鑑方面，派外人員在眷屬的生活安排、因地 因人的有效領導技能、制訂合理制度並堅持制度的執行、做好關係管理、與母公司取得良好 的溝通、文化察覺能力、傳承母公司企業文化的技巧、教育訓練的知識與技巧、蒐集相關資 訊的知識與技巧以及相關的專業知識與技能等方面需要接受派前訓練；在訓練方案開發與訓 練成效評估方面，以社會學習理論為核心，聯合相關資源開發系統化訓練課程，並結合重要 事例編製評核工具的程序與方法受到支持。上述結果顯示，本研究所提訓練模式在臺商派駐 大陸人員跨文化訓練之理論與實務工作上深具參考性。在此基礎上，研究者呼籲，建立成功 的跨文化訓練系統有賴觀念的突破與資源的整合。
　　　　　Recent years have witnessed an increased globalization of Taiwanese companies. This fact reveals the importance of research on expatriate's management and performance. The purpose of this research is to develop a model of cross-cultural training for expatriates. The results reveal that there are 10 kinds of criteria for an effective expatriate, such as arrangement of expatriate's family, skills of leadership, establishing and performing the institution, management of relationship, good communication with the center of corporation, awareness of cultural difference, skills of transferring organizational culture, knowledge and skills of personnel training, methods of searching critical information, and other professional knowledge and skills. In addition, the application of critical incident technique and social learning theory on cross-cultural training is well agreed by all of the interviewees who were or are expatriates. The results also show that the methods and procedures which are proposed by the model of cross-cultural training for expatriates are very applicable.
期刊論文
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3.Black, J. S.、Mendenhall, M.(1990)。Cross-culture Training Effectiveness: A Review and Theoretical Framework for Future Research。Academy of Management Review，15，113-136。  new window
4.Bitner, M. J.、Booms, B. H.、Tetrcault, M. S.(1990)。The serviceencounters: diagnosing favorable and unfavorable incidents。Journal of Marketing，54，71-84。  new window
5.Carlson, R. C.、Schwab, D.、Heneman, H.(1970)。Agreement among selection interview styles。Journal of Industrial Psychology，1，8-17。  new window
6.Church, A. T.(1982)。Sojourn adjustment。Psychological Bulletin，91，540-571。  new window
7.Cox, K.、Bergen, A.、Norman, I. J.(1993)。Exploring consumer viewsof care provided by the Macmillan nurse using the criticalicident technique。Journal of Advanced Nursing，18(3)。  new window
8.Early, P. C.(1987)。Intercultural training for managers: a comparison of document and interpersonal methods。Academy of Management Journal，30，685-698。  new window
9.Davighizar, R. E.(1989)。Enjoying management. The positive benefits of liking the job。Journal of American Operating Room，49(2)，576-578。  new window
10.Craig, M.(1985)。Selection testing。Training and Development Journal，1985(Jan.)。  new window
11.Frayne, C. A.、Latham, G. P.(1987)。Application of social learning theory to employee self-management of attendance。Journal of Applied Psychology，72(3)，387-392。  new window
12.Hogan, P. M.、Hakel, M. D.、Decker, P. D.(1986)。Effects of trainee generated versus trainer-provided rule codes on generalization in behavior modeling training。Journal of Applied Psychology，71，469-473。  new window
13.Kirkpatrick, D. L.(1983)。Four steps to measuring training effectiveness。Personnel Administrator，28(11)，19-25。  new window
14.Kirkpatrick, D. L.(1977)。Evaluating training programs: Evidences。Proof Training and Development Journal，31，9-12。  new window
15.Kirchner, W. K.、Dunnette, M. D.(1957)。Applying the weighted application blank technique to a variety of office jobs。Journal of Applied Psychology，15，295-302。  new window
16.Latham, G. P.、Saari, L. M.、Pursell, E. D.、Campion, M. A.(1980)。The situational interview。Journal of Applied Psychology，65，422-427。  new window
17.Latham, G. P.、Wexlex, K. N.、Pursell, E. D.(1975)。Training managers tot minimize ratting errors in theobservation of behavior。Journal of Applied Psychology，60，550-555。  new window
18.Mendenhall, M.、Oddou, G.(1986)。Acculturation profiles of expatriate managers: implications for Cross-Cultural training programs。Columbia Journal of World Business，21，73-79。  new window
19.McDaniel, M. A.、Whetzel, D. L.、Schmidt, F. L.、Maurer, S. D.(1994)。The Validity of Employment Interviews: A Comprehensive Review and Meta-Analysis。Journal of Applied Psychology，79(4)，599-616。  new window
20.Ralphs, L.、Stephan, E.(1986)。HRD in the Fortune 500。Training and Development Journal，40，69-76。  new window
21.Norman, I. J.、Redfern, S. J.、Tomalin, D. A.、Oliver, S.(1992)。Developing Flanagan's critical incident technique to elicit indicators of high and low quality nursing care from patientsand their nurses。Journal of Advanced Nursing，17(5)。  new window
22.Nicholas、Kaze(1985)。Research methods and reporting practices in organization development: A review and some guidelines。Academy of Management Review，7，531-542。  new window
23.Misa, K. F.、Farbricatore, J. M.(1979)。Return on investment of overseas personnel。Financial Executive，47(4)，42-46。  new window
24.Steiner, D. D.、Rain, J. S.、Smalley, M. M.(1993)。Distributional Ratings of Performance: Further Examination of a New Rating Format。Journal of Applied Psychology，78(3)，438-442。  new window
25.Steadharm, S. V.(1980)。Learning to Select a Need Assessment Strategy。Training and Development Journal，30，56-61。  new window
26.Schwirian, P. M.(1993)。Evaluating the Performance of nurses。Journal of Applied Psychology，78(3)，438-442。  new window
27.Schmitt, Neal(1976)。Social and situational determinants of interview decisions: Implications for the employment interview。Personnel Psychology，29(1)，79-101。  new window
28.Bretz, Robert D. Jr.(1992)。Comparing traditional and integrative learning methods in organizational training programs。Journal of Applied Psychology，77(6)，941-951。  new window
29.Zeira, Y.、Banai, M.(1985)。Selection of expatriate managers in MNCs: The host-environment of view。Study of Management and Organization，15(1)，33-51。  new window
30.Zeira, Y.(1975)。Overlooked personnel problems in multinational corporations。Columbia Journal of World Business，10(2)，96-103。  new window
31.Tung, R.(1987)。Expatriate Assignments. Columbia: Enhancing success and minimizing failure。Academy of Management Executive，1(2)，117-126。  new window
32.Flanagan, John C.(1954)。The Critical Incident Technique。Psychological Bulletin，51(4)，327-358。  new window
33.Mendenhall, M. E.、Oddou, G.(1985)。The Dimensions of Expatriate Acculturation: A Review。Academy of Management Review，10(1)，39-48。  new window
34.Mendenhall, M. E.、Dunbar, E.、Oddou, G. R.(1987)。Expatriate Selection, Training, and Career-Pathing: A Review and Critique。Human Resource Management，26(3)，331-345。  new window
35.Hoffman, K. Douglas、Kelley, Scott W.、Rotalsky, Holly M.(1995)。Tracking Service Failures and Employee Recovery Efforts。Journal of Services Marketing，9(2)，49-61。  new window
36.Bitner, Mary Jo、Booms, Bernard Henry、Mohr, Lois A.(1994)。Critical Service Encounters: The Employee's Viewpoint。Journal of Marketing，58(4)，95-106。  new window
37.Kelley, Scott W.、Hoffman, K. Douglas、Davis, Mark A.(1993)。A Typology of Retail Failures and Recoveries。Journal of Retailing，69(4)，429-452。  new window
會議論文
1.Hummel, T. J.、Batty, C. M.(1989)。A comparison of computer simulation and video-taped roleplays as instructional methods in the teaching of specific interviewing skills。The Annual Meeting of the American Educational Research Association。San Francisco, CA。  new window
2.阮慧沁、余麗樺、鍾昆原(1995)。護理人員甄選模式之研究。81-83年度心理學門研究成果分析研討會。台北市：國立台灣大學。  延伸查詢new window
3.黃英忠、鍾昆原(1996)。重要事例法在服務業人力資源管理之應用--以護理人員之甄選、訓練與考核為例。第二屆服務業管理研討會。  延伸查詢new window
4.黃國隆(1995)。台灣派駐大陸之企業管理人員的生活適應。台灣與大陸的企業文化及人力資源管理研討會。  延伸查詢new window
5.Lin, T. R.、Manligas, C.、Weider, L.(1987)。The situational interview。Research Committee Meeting。Personnel Testing Council of Southern California。  new window
研究報告
1.陳彰儀(1990)。人力甄選系統研究計劃：第二年研究報告。國立政治大學心理研究所。  延伸查詢new window
2.陳彰儀(1989)。人力甄選系統研究計劃：第一年研究報告。國立政治大學心理研究所。  延伸查詢new window
3.Kentucky Council On Higher Education(1982)。Nursing Delineation Study。Frankfort, KY。  new window
學位論文
1.柯元達(1994)。台商派駐大陸經理人適應問題研究(碩士論文)。國立中山大學。  延伸查詢new window
2.王麗雲(1995)。我國企業海外派遣人員人力資源控制與績效關係之研究(碩士論文)。國立中山大學。  延伸查詢new window
3.Goodman, R. J. Jr.(1979)。The Use of Critical Incident Methodology Applied to the Development of Waiter/waitress Training Programs(博士論文)。Cornell University，Ithaca, NY。  new window
4.顧鳳姿(1993)。資訊業駐外經理海外適應之研究(博士論文)。國立政治大學。new window  延伸查詢new window
圖書
1.Carnevale, A. P.、Gainer, L. J.(1989)。The learning enterprise。Alexandria, VA：American Society of for Training and Development and Employment and Training Administration, US Department of Labor。  new window
2.Brislin, R. W.(1981)。Cross-Cultural Encounters。Pergamon Press。  new window
3.Bandura, A.(1997)。Social learning theory。Englewood Cliffs, N. J.：Prcntice-Hall。  new window
4.Bouchner, S.(1982)。Culture in contact: Studies in cross-cultural interaction。New York：Pergamon Press。  new window
5.Cascio, W. F.(1991)。Applied Psychology in Management。Prentice-Hall International Editions。  new window
6.Druckman, D.、Swets, J. A.(1988)。Enhancing human performance。Washington, DC：National Academy Press。  new window
7.Goldstein, I. L.(1986)。Training in Organizations。Pacific Grove, CA：Monterey, Cali.：Brooks/Cole。  new window
8.Gael, S.(1988)。The Job Analysis Handbook for Business, Industry, and Government。John Wiley & Sons。  new window
9.Fivars, G.(1980)。Bibliography of 700 Critical Incident Technique Studies。Polo Alto：American Institute for Research。  new window
10.Harris, P.、Morgan, R. T.(1979)。Managing cultural difference。Houston, Tex：Gulf。  new window
11.Ilgen, D. R.、Barnes-Farrell, J. L.(1984)。Performance Planning and Evaluation。Chicago：Science Research Associates。  new window
12.Kolb, D. A.(1976)。The Learning Style Inventory。Mass：McBer and Co.。  new window
13.Landy, F. J.、Trumbo, D. A.(1989)。Psychology of work behavior。Belmont, CA：Pacific Grove, California：Brooks/Cole Publishing Company。  new window
14.Landis, D.、Brislin, R.(1983)。Handbook on intercultural training。New York：Pergamon Press。  new window
15.McCormick, E. J.、Ilgen, D.(1985)。Industrial and Organizational Psychology。Englewood Cliffs, N.J.：Prentice-Hall。  new window
16.Torbion, I.(1982)。Living abroad。New York：Wiley。  new window
17.Copeland, L.、Griggs, L.(1985)。Going International。New York：Random House。  new window
18.黃英忠(1993)。產業訓練論。臺北市：三民書局。  延伸查詢new window
19.Kolb, D. A.、Rubin, I. M.、Osland, J. S.(1991)。Organizational Behavior: An Experiential Approach。Prentice Hall。  new window
20.Campbell, John P.、Dunnette, Marvin D.、Lawler, Edward E. III、Weick, Karl E. Jr.(1970)。Managerial Behavior, Performance, and Effectiveness。McGraw-Hill。  new window
圖書論文
1.Goldstein, I. L.(1991)。Training in Work Organizations。Handbook of industrial and organizational psychology。Palo Alto, CA：Consulting Psychologists Press。  new window
2.Black, J. S.、Mendenhall, M.(1991)。A Practical but theory based framework for selecting cross-cultural training methods。International Human Resource Management。  new window
3.Borman, W. C.(1983)。Implications of personality theory and research for the ratting of work performance in organizations。Performance measurement and theory。Hillsdale, NJ：Edlbaum。  new window
4.Bownas, D. A.、Bemardin, H. J.(1988)。Critical Incident Technique。The Job Analysis Handbook for Business, Industry, and Government。John Wiley & Sons。  new window
5.Kane, J. S.(1986)。Performance distribution assessment。Performance assessment。Baltimore：Johns KINS University Press。  new window
6.Page, R. C.、Van De Voort, D. M.(1989)。Job analysis and HR Planning。Human resource planning, employment, and placement。Washington, DC：Bureau of National Affairs。  new window
7.Thayer, P. W.(1983)。Industrial/Organizational Psychology: Science and application。The G. Stanley Hall Lecture series。Washington, D. C.。  new window
 
 
 
 
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