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題名：圖書館參考服務中讀者與館員衝突之探討
書刊名：大學圖書館
作者：藍素華
作者(外文)：Lan, Su-hua
出版日期：1999
卷期：3:1
頁次：頁116-137
主題關鍵詞：參考服務；衝突；人際溝通；專業倫理；隱私權；檢查制度；Reference services；Conflicts；Human communication；Ethics；Privacy；Censorship
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:61
  • 點閱點閱:45
　　　　　由於讀者與館員之間的認知、價值觀常有差距，彼此溝通與了解的不足，加上種種的外在背景因素，導致實際參考服務過程中經常存在某些外在的、潛在的，來自讀者、館員，甚至來自圖書館本身的「衝突」。衝突並不全是負面的，圖書館如何面對並妥善因應衝突，如何有效地處理衝突，如何化衝突為圖書館革新的推力，是吾人應當深思的問題。本文即以圖書館參考服務中讀者與館員之間的衝突相關議題進行探討。
　　　　　This article contributes to a theme issue on conflicts issues in librarianship, especially for reference librarians. It's difficult in decision making for library reference services, due to many inevitable reasons, such as, ethics, value-based or code-based rule approach, privacy, censorship and human communication. This article identifies the three dominant factors to the study of conflicts issues for reference librarians, moral, communication and organization, and discusses how to help us clarifies the real conflicts at issue and opens the way to decision making.
期刊論文
1.陳佳君(19961200)。以圖書館學研究檢視「參考服務理論」之建立。國立中央圖書館臺灣分館館刊，3:2，頁44-57。  延伸查詢new window
2.李素蘭(19950600)。讀者權利與圖書館服務在法規上的定位。資訊傳播與圖書館學，1(4)，71-80。new window  延伸查詢new window
3.Kane, Laura Townsend(1997)。Access vs. Ownership: Do We Have to Make a Choice?。College and Reseach Libraries，58(1)，59-106。  new window
4.郭添財(19910200)。衝突理論及其在教育上的應用。教育研究，17，45-50。new window  延伸查詢new window
5.李郁文(19970800)。「團體衝突」現象之探討。諮商與輔導，140，21-27。  延伸查詢new window
6.劉靜怡(19971200)。資訊科技與隱私權焦慮--誰有權塑造我的網路形象？。當代，6=124，78-91。  延伸查詢new window
7.梁茂森(1993)。組織中對衝突之探析。教育文粹，22，129-144。  延伸查詢new window
8.Froehlich, T. J.(1992)。Ethical Consideration of information Professionals。Annual Review of Information Science & Technology，27，294-297。  new window
9.楊忠斌(1993)。論黑爾對道德衝突的看法。鵝湖，208，42。new window  延伸查詢new window
10.Koster, Gregory E.(1992)。Ethics in Reference Service: Codes, Case Studies, or Values?。Reference Services Review，71。  new window
11.Swan, John C.(1982)。Ethics at the Reference Desk: Comfortable Theories and Tricky Pratices。The Reference Librarian，4，101。  new window
12.Stover, Mark(1987)。Confidentiality and Privacy in Reference Service。Reference and User Services Quarterly，241-242。  new window
13.Hielsberg, Amy(1994)。Self-Censorship Starts Early。American Libraries，25(8)，768-770。  new window
14.Atton, Chris(1994)。Censorship & Social Responsibilities。A System Librarian，87(9)，138-139。  new window
15.王崇德(1993)。資訊科學術語試辨。中華民國圖書館學會會報，50，95。new window  延伸查詢new window
16.Golden, Fay Ann(1990)。The Ethics of Reference Service for the Public Librarian。The Reference Librarian，30，160。  new window
17.江文慈(1997)。情緒智力意涵的再解析。諮商與輔導，136，2。  延伸查詢new window
18.黃素菲(1997)。情緒察覺與情緒功能─從EQ談起。教育實習輔導季刊，3(2)，61-62。  延伸查詢new window
19.Coffman, Steve(1998)。What If You Ran Your Library Like a Bookstore。American Libraries，29(3)，40-46。  new window
研究報告
1.李德竹(1996)。我國大學圖書館資訊倫理認知與問題之研究。臺北市：行政院國家科學委員會。  延伸查詢new window
2.(1997)。資訊科技對人文社會的衝擊與影響行政院經濟建設委員會委託研究計劃。臺北。  延伸查詢new window
學位論文
1.林佳儒(1997)。我國大型公共圖書館參考館員回答問題正確率之研究，臺北。  延伸查詢new window
2.吳文萱(1995)。『自我─他人』的態度對人際衝突歸因之影響，臺北。  延伸查詢new window
圖書
1.Hare, R. M.(1981)。Moral Thinking: Its Levels, Method, and Point。Oxford：Clarendon Press。  new window
2.Dahrendorf, Ralf(1974)。Toward a Theory of Social Conflict。Theories and Paradigmsin Contemporary Sociology。Itasca, Illinois。  new window
3.沈寶環(1990)。西文參考資料。臺北。  延伸查詢new window
4.黃光國(1992)。工商社會中的倫理重建。台北：台灣學生書局。  延伸查詢new window
5.莊道明(19960000)。圖書館專業倫理。臺北：文華。new window  延伸查詢new window
6.Shera, Jesse H.、鄭肇陞(1986)。圖書館學概論：圖書館服務的基本要素。新竹：楓城出版社。  延伸查詢new window
7.Shannon, Claude Elwood、Weaver, Warren(1949)。The Mathematical Theory of Communication。University of Illinois Press。  new window
8.高錦雪(1982)。圖書館哲學之研究。圖書館哲學之研究。臺北。new window  延伸查詢new window
9.Stevens, Norman(1993)。Anticipatory Reference Service: The Way of the Future?。Reference Service Expertise。New York。  new window
10.Hansen, Andrew M.(1990)。Traditional Reference Services in Today's Library。Commitment to Service: the Library’s Mission。Boston。  new window
11.Bopp, Richard E.(1989)。History and Varieties of Reference Services。Reference and Information Services。Littleton, Colo.。  new window
12.Hansen, Addrew M.(1990)。Traditional Reference Services in Today's Library。Commitment to Service: the Library’s Mission。Boston。  new window
13.King, David N.、Rubin, Richard E.(1995)。A Philosophy of Service。Reference and Information Services。Littleton, Colo.。  new window
14.Emmick, Nancy J.(1985)。Nonprofessionals on Reference Desks in Academic Libraries。Conflicts in Reference Services。New York。  new window
15.Veaner, Allen B.(1994)。Conflicts in Value Systems。Reference Services Planning in the 90’s。New York。  new window
16.早川(1989)。語言與人生。語言與人生。臺北。  延伸查詢new window
17.Vecchio, Rosemary A. Del(1992)。Privacy and Accountability at the Reference Desk。Assessment and Accountability in Reference Work。New York。  new window
18.Wood, Wendy(1993)。A Librarian's Guide to Fee-Based Services。Reference Service Expertise。New York。  new window
19.DeDonato, Ree(1991)。How did we get here: Thoughts on the Convergence of Reference and Technical Services。Access Services。New York。  new window
20.Intner, Sheila(1993)。Difference Between Access and Ownership。Interfaces。Englewood, Colo.。  new window
21.DeDonato, Ree(1991)。Access vs Ownership。Access Services。New York。  new window
22.Intner, Sheila S.(1991)。Dual Responsibility How Did We Get Here: Thoughts on the Convergence of Reference and Technical Services。Access Services。New York。  new window
23.McCombs, Gillian M.(1991)。From Binomial to Trinomial: The Entrance of Collection Development into the Public/Technical Services Equation。Access Services。New York。  new window
24.Moody, Marilyn K.(1992)。Reference Librarians and Technical Librarians: Who's Accountable。Assessment and Accountability in Reference Work。New York。  new window
25.Fraley, Ruth A.(1985)。Introduction。Conflicts in Reference Services。New York。  new window
26.高強(1998)。圖書館衝突與談判。中國圖書館學會八十七年圖書館管理科學專題研習班研習手冊。臺北。  延伸查詢new window
27.Berry, John W.(1985)。Academic Reference Departments and Users Groups: A Preliminary Survey。Conflicts in Reference Srevices。New York。  new window
28.Masters, Debbie、Flatness, Gail(1985)。Yours, Mine and Ours: Reference Service and the Non-Affiliated User。Conflicts in Reference Srevices。New York。  new window
29.Hults, Patricia(1992)。Reference Evaluation。Assessment and Accountability in Reference Work。New York。  new window
30.Penniman, W. David(1990)。Introduction: Serving the Public-Philosophy, Attitude, and Commitment。Commitment to Service: the Library’s Mission。Boston。  new window
31.Batt, Fred(1985)。Uneven Reference Service: Approaches for Decreasing This Source of Conflict at the Reference Desk。Conflicts in Reference Services。New York。  new window
其他
1.廖又生。論圖書館衝突管理問題。  延伸查詢new window
 
 
 
 
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