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題名：影響評估企業資訊部門營運績效之組織因素
書刊名：管理與系統
作者：湯宗泰
作者(外文)：Tang, Jeung-tai E.
出版日期：1999
卷期：6:3
頁次：頁365-389
主題關鍵詞：資訊部門；績效評估；資訊中心；IS department；Performance evaluation；Information center
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:7
  • 點閱點閱:19
　　　　　本研究主要探討臺灣大型企業因組織因素不同，造成對資訊部門績效評估認知的差異。首先藉由文獻的探討，整理出評估資訊部門績效十個類別四十個指標。經過二階段前測，得出三十九個指標。再藉由問卷資料的搜集與統計因素分析，篩選出「資訊部門人員的能力及系統實施進度」、「財務的貢獻」、「作業效率與效果，、「系統的可靠性及資料安全性」、「使用者約滿意程度」、「策略性管理」、「生產力」等七個因素。研究結果顯示產業別、公司資本額多寡、資訊部門人員規模、資訊部門預算多寡、不同的資訊系統策略區隔等組織因素，使得資訊部門績效評估構面的認知上有顯著差異。另外，企業對於資訊部門績效評估構面的看法上，並不會因為資訊部門成立時間長短、資訊發展成長階段與資訊系統外包情況而有顯著差異。
　　　　　The main objectives of this research are to examine different perceptions of performance evaluation caused by the characteristics of large-scale organizations in Taiwan. First, 10 categories of IS department administration performance adding up to a total of 40 separate items were established. By two-stage pilot test, 39 items were finalized. Further, factor analysis was used to analyze performance evaluation activities. By this process, seven evaluation factors in consideration of IS department administration performance were obtained. These are IS staff competence and adequacy of IS development, IS contribution to organizational financial performance, IS operational efficiency and effectiveness, IS reliability and security, end-user satisfaction, management of Is strategic uses, and IS productivity. MANOVA results show that there are significant different perceptions of performance evaluation caused by the different types of industries, the amounts of corporation budgets, the scale of IS personnel, the amounts of IS budgets, and the different strategic uses of IS respectively. On the contrary, there are no significant different perceptions of performance evaluation caused by the history of IS department, the stage of growth of IS development, and the extent of IS outsourced respectively.
期刊論文
1.Lind, M. R.、Zmud, R. W.、Fischer, W. A.(1989)。Microcomputer adoption-the impact of organizational size and structure。Information Management，16(3)，157-162。  new window
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3.Grover, V.、Goslar, M.。The Initiation, Adoption, and Implementation of Telecommunications Technologies in U.S. Organization。Journal of Management Information Systems，1(1)，141-163。  new window
4.Watson, R. T.(1990)。Influences on the IS manager's Perceptions of Key Issues: Information Scanning and the Relationship with the CEO。MIS Quarterly，14(2)，217-231。  new window
5.Hitt, Lorin M.、Brynjolfsson, Erik(1996)。Productivity, business profitability, and consumer surplus: Three different measures of information technology value。Management Information Systems Quarterly，20(2)，121-142。  new window
6.Saunder, C. S.、Jones, J. W.(1992)。Measuring Performance of the Information Systems function。Journal of Management Information Systems，8(4)，63-82。  new window
7.Grover, V.、Goslar, M. D.(1993)。The Initiation, Adoption, and Implementation of Telecommunications Technologies in U.S. Organizations。Journal of Management Information Systems，10(1)，141-163。  new window
8.Ein-Dor, P.、Segev, E.(1978)。Organizational context and the success of management information systems。Management Science，24(10)，1064-1077。  new window
9.林震岩(19970900)。在臺多國籍企業資訊課題之研究。輔仁管理評論，4(2)，113-130。new window  延伸查詢new window
10.Amoudse, D.(1986)。Staffing The Information Center for Long-Term Success。Journal of Information Systems Management，3(1)，78-80。  new window
11.Blair, Y. S.、Paula, A. H.、Richard, R. H.(1985)。A Structured Approach to MIS Productivity Measurement。Journal of Information Systems Management，27(3)，34-42。  new window
12.Carr, H. Houston(1987)。Information Centers: The IBM Model vs. Practice。MIS Quarterly，11(3)，325-338。  new window
13.Deans, P. C.、Karwan, K. R.、Goslar, M. D.、Ricks, D. A.、Brian, T.(1991)。Identification of Key International Information System Issues in US.-Based Multinational Corporations。Journal of Management Information System，7(4)，27-50。  new window
14.DeLone, W. H.、McLean, E. R.(1992)。Information Systems Success: The Quest for the Development Variable。Information Systems Research，3(1)，60-95。  new window
15.Epstein, B. J.、King, W. R.(1982)。An Experimental Study of The Value of Information。OMEGA，10(3)，249-258。  new window
16.Hamilton, S.、Chervany, N.(1981)。Evaluating Information System Effectiveness-Part I: Comparing Evaluation Approaches。MIS Quarterly，4，79-86。  new window
17.Hamilton, S.、Norman, L. C.(1981)。Evaluating Information System Effectiveness-Part II: Comparing Evaluation Approaches。MIS Quarterly，5(3)，55-69。  new window
18.Joseph, W.(1991)。Information Center Management Control Measures: A Survey and Comparison。IEEE Transactions on Engineering Management，38(4)，336-343。  new window
19.Khan, E. H.(1991)。Organization and Management of Information System Functions: Comparative Study of Selected Organizations in Bahrain。Information & Management，21(2)，73-85。  new window
20.King, J. L.、Schrems, E. L.(1978)。Cost-Benefits Analysis in IS Development and Operation。Computing Surveys，10(1)，19-34。  new window
21.King, W. R.、Rodriguez, J. I.(1978)。Evaluating Management Information Systems。MIS Quarterly，2(3)，43-51。  new window
22.Kivijarvi, H.、Saarinen, T.(1995)。Investment in Information Systems and the Financial Performance of the Firm。Information & Management，28(2)，143-163。  new window
23.Lederer, A. L.(1988)。The Effective Information Center: Targeting The Individual User for Success。Journal of Systems Management，39(1)，22-26。  new window
24.Leitheiser, R. L.(1991)。A Comparison of Perceptions About Information Center Success。Information and Management，21(1)，7-17。  new window
25.Li, E. Y.(1997)。Perceived Importance of Information System Success Factor: A Meta Analysis of Group Differences。Information & Management，32(1)，15-28。  new window
26.Lucas, H. C. Jr.、Sutton, J. A.(197704)。The Stage Hypothesis and The S-Curve: Some Contradictory Evidence。Communications of The ACM，20(4)，254-259。  new window
27.Maish, A. M.(1979)。A User's Behavior Toward His MIS。MIS Quarterly，3(1)，39-52。  new window
28.Marsour, A. H.、Watson, H. J.(1980)。The Determinants of Computer Based Information System Performance。Academy of Management Journal，23(3)，521-533。  new window
29.Nolan, R. L.(197903)。Managing The Crises in Data Processing。Harvard Business Review，57(2)，117。  new window
30.Srinivasan, A.(1985)。Alternative Measures of System Effectiveness: Associations and Implications。MIS Quarterly，7(3)，243-253。  new window
31.Teng, T. C.、Cheon, M. J.、Grover, V.(1995)。Decision to Outsource Information Systems Functions: Testing a Strategy-Theoretic Discrepancy Model。Decision Science，26(1)，75-103。  new window
32.DeLone, W. H.(1988)。Determinants of success for computer usage in small business。MIS Quarterly，12(1)，51-62。  new window
33.McFarlan, F. W.、Mckenney, J. L.、Pyburn, P. J.(1983)。The Information Archipelago--Plotting a Course。Harvard Business Review，61(1)，145-156。  new window
34.Miller, J.、Doyle, B. A.(1987)。Measuring effectiveness of computer-based information systems in the financial service sector。MIS Quarterly，11(1)，107-125。  new window
35.Yap, C. S.(1990)。Distinguishing Characteristics of Organizations Using Computers。Information & Management，18(2)，97-107。  new window
36.林東清(19950800)。資訊部門角色地位與績效之相關性研究。臺大管理論叢，6(2)，83-107。new window  延伸查詢new window
37.Bailey, James E.、Pearson, Sammy W.(1983)。Development of a Tool for Measuring and Analyzing Computer User Satisfaction。Management Science，29(5)，530-545。  new window
38.Ives, Blake、Olson, Margrethe H.、Baroudi, Jack J.(1983)。The Measurement of User Information Satisfaction。Communications of the ACM，26(10)，785-793。  new window
39.Armstrong, J. Scott、Overton, Terry S.(1977)。Estimating nonresponse bias in mail surveys。Journal of Marketing Research，14(3)，396-402。  new window
40.Scott, J. E.(1995)。The measurement of information systems effectiveness: evaluating a measuring instrument。ACM SIGMIS Database: the DATABASE for Advances in Information Systems，26(1)，43-61。  new window
41.Rockart, J. F.。The Line Tasks the Leadership - IS Management in a Wired Society。Sloan Management Review，29(4)，57-64。  new window
42.Ameen, David A.(1989)。Systems Performance Evaluation。Journal of Systems Management，40(3)，33-36。  new window
會議論文
1.Hoopes, J. E.(1990)。Information Center Evaluation。Twenty-Third Annual Hawaii International Conference on System Sciences，210-217。  new window
研究報告
1.Carlson, W. M.、McNurlin, B. C.(1989)。Measuring The Value of Information Systems。  new window
學位論文
1.吳福蓀(1993)。我國企業資訊部門主管特質、組織結構、角色地位對部門績效影響之實証研究(碩士論文)。國立中山大學。  延伸查詢new window
2.邱清治(1985)。資訊部門績效評估之研究(碩士論文)。國立政治大學。  延伸查詢new window
3.陳宗賢(1990)。資訊主管角色對資訊部門績效之影響(碩士論文)。中原大學。  延伸查詢new window
圖書
1.Kast, F. E.(1985)。Organization and Management。New York：McGraw-Hill Book Co.。  new window
2.Hussain, D. S.、Hussain, K. M.(1992)。Information Management。New York。  new window
3.Kleijnen, J. P. C.(1980)。Computers and Profits: Quantifying Financial Benefits of Information。Reading, Massachusetts：Addison-Wesley。  new window
4.Lucas, H.(1986)。Information Systems Concepts for Managers。New York：McGraw-Hill。  new window
5.Emory, C. William、Cooper, Donald R.(1991)。Business Research Methods。Richard D. Irwin, Inc.。  new window
6.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
7.Cash, J. I.、McFarlan, W. F.、McKenney, J. L.、Applegate, L. M.(1992)。Corporate Information Systems Management: Text and Cases。Irwin。  new window
8.Applegate, L. M.、McFarlan, W. F.、McKenney, J. L.(1996)。Corporate Information Systems Management: Text and Cases。Boston, MA。  new window
 
 
 
 
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