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題名：即時數位參考諮詢服務
作者：蘇小鳳 引用關係
出版日期：2005
出版項：臺北:文華
ISBN：9578708769
主題關鍵詞：圖書館；參考服務
學門：圖書資訊學
資料類型：專書
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:9
期刊論文
1.柯皓仁(20041200)。公共圖書館之數位參考諮詢服務。臺北市立圖書館館訊，22(2)，8-19。new window  延伸查詢new window
2.張文熙(20041200)。公共圖書館應用虛擬實境相關技術探討。臺北市立圖書館館訊，22(2)，28-44。new window  延伸查詢new window
3.蘇小鳳(20040300)。大學圖書館合作式即時數位參考諮詢服務。圖書資訊學刊，1(4)，1-19。new window  延伸查詢new window
4.蘇小鳳(20041200)。淺談即時數位參考諮詢服務中的人：參考館員之角色、工作模式與態度。中國圖書館學會會報，73，109-123。new window  延伸查詢new window
5.Bromberg, Peter(2003)。Managing a Statewide Virtual Reference Service: How Q and A NJ Works。Computers in Libraries，23(4)，26-31。  new window
6.Broughton, Kelly(2001)。Our Experiment in Online, Real-Time Reference。Computers in Libraries，21，26-31。  new window
7.Cannon, N.(2002)。Yahoo! Do you Google? Virtual reference overview。Reference Librarian，77，31-37。  new window
8.Carter, David S.(2002)。Hurry Up and Wait: Observation and Tips About the Practice of Chat Reference。The Reference Librarian，79/80，113-120。  new window
9.Coffman, Steve、Saxton, Matthew(1999)。Staffing the Reference Desk in the Largely-Digital Library。Reference Librarian，66，141-163。  new window
10.Cichanowicz, Edana McCaffery、Chen, Nan(2004)。Planning for Multilingual Chat Reference Service in a Suburban Public Library System。The Reference Librarian，85，115-126。  new window
11.Colvin, Gloria(2003)。Florida Libraries Go Live: A Look at Chat Reference Services。Internet Reference Services Quarterly，8，107-116。  new window
12.Ellis, Lisa A.(2004)。Approaches to Teaching through Digital Reference。Reference Services Review，32(2)，103-119。  new window
13.Gers, R.、Seward, L. J.(1985)。Improving Reference Service: Results of a State-wide Survey。Library Journal，111(18)，32-35。  new window
14.Jensen, Bruce(2004)。The Case for Non-Intrusive Research: A Virtual Reference Librarian's Perspective。The Reference Librarian，85，139-149。  new window
15.Kelly, Anne R.、McGovern, Nancy Y.、Martines, Ida T.、Heidig, Lance J.(2003)。Google Meets eBay。D-Lib Magazine，9(6)。  new window
16.Kibbee, Jo、Ward, David、Ma, Wei(200202)。Virtual Reference, Real Data: Results of a Pilot Study。Reference Services Review，30(1)，25-36。  new window
17.LaGiardia, Cheryl(2003)。The Future of Reference Get Real!。Reference Services Review，31(1)，39-42。  new window
18.Lipow, Anne Grodzins(2003)。The future of Reference: Point-of-Need Reference Service: No Longer an Afterthought。Reference Services Review，31(1)，31-35。  new window
19.Martine, Julie(2003)。Ask a Librarian Virtual Reference Services at Boeing Company。Internet Reference Services Quarterly，8，127-135。  new window
20.Marvin, Stephen(2003)。Discovering Corporate Virtual Reference Services。Information Outlook，7(9)，20-22+25-26。  new window
21.Matheson, Scott(2004)。Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortium。The Reference Librarian，85，101-114。  new window
22.(2003)。NYPL launches live online reference in Spanish。Advanced Technology Libraries，32(5)，8。  new window
23.Oder, Norman(2001)。The Shape of E-Reference。Library Journal，126(2)，46-50。  new window
24.Pagell, Susan A.(1996)。The Virtual Reference Librarian: Using Desktop Videoconferencing for Distance Reference。The Electronic Library，14(1)，21-26。  new window
25.Peters, Thomas A.(2000)。Current Opportunities for the Effective Meta-Assessment of Online Reference Services。Library Trends，49(2)，334-349。  new window
26.RASD Ad Hoc Committee on Behavior Guidelines for Reference and Information Service(1996)。RUSA Guidelines for Behavioral Performance of Reference and Information Services Professionals。RQ，36，200-203。  new window
27.Retting, James(2003)。Technology, Cluelessness, Anthropology, and the Memex: the Future of Academic Reference Service。Reference Services Review，31(1)，17-21。  new window
28.Rieh, Soo Young(1999)。Changing Reference Service Environment: A Review of Perspectives from Managers, Librarians, and Users。The Journal of Academic Librarianship，25(3)，178-186。  new window
29.Ross, Catherine Sheldrick、Nilsen, Kirsti(2000)。Has the Internet Changed Anything in Reference? The Library Visit Study, Part 2。Reference and User Services Quarterly，40，147-55。  new window
30.Schaake, Glenda、Sathan, Eleanor(2003)。We Jumped on the Live Reference Bandwagon and We Love the Ride!。Computers in Libraries，23(4)，20-25。  new window
31.Von Seggern, Marilyn(1987)。Assessment of Reference Services。RQ，26(4)，487-496。  new window
32.Ward, David(2004)。Using Virtual Reference Transcripts for Staff Training。Reference Services Review，31(1)，46-56。  new window
33.Ward, David(2002)。Going It Alone: Can a Small/Medium-Sized Library Manage Live Online Reference?。The Reference Librarian，79/80，311-322。  new window
34.Wells, Catherine A.(2003)。Location, Location, Location: The Importance of Placement of the Chat Request Button。Reference & User Services Quarterly，43(2)，133-137。  new window
35.吳美美(19990700)。參考服務政策與參考服務評鑑。大學圖書館，3(3)，33-47。new window  延伸查詢new window
36.鍾雪珍(20011100)。E-Reference--參考服務新趨勢：從美國及上海的聯合數位參考服務談起。國家圖書館館訊，90(4)=90，5-9。  延伸查詢new window
37.簡玉菱、柯皓仁(20020800)。網際網路時代的參考諮詢服務--線上合作參考諮詢服務。國家圖書館館訊，91(3)=93，7-13。  延伸查詢new window
38.蘇小鳳(20020600)。英、美學術圖書館之虛擬參考服務--從電子郵件至現場網路影音同步參考諮詢服務。興大人文學報，32(下)，557-572。new window  延伸查詢new window
39.Boyer, Joshua(200309)。Virtual Reference at the NCSU Libraries: The First One Hundred Days。Information Technology & Libraries，20(3)，122-128。  new window
40.American Library Association, Reference and Adult Service Division(1979)。A Commitment to Information Services: Developmental Guidelines。RQ，18(3)，275-278。  new window
41.Breznay, Ann Marie、Haas, Leslie M.(2002)。A Checklist for Starting and Operating a Digital Reference Desk。The Reference Librarian，79/80，101-112。  new window
42.Coffman, Steve(200203)。Be It Resolved That Reference Librarians Are Toast。American Libraries，33(3)，51-54。  new window
43.Carter, David S.、Janes, Joseph(2000)。Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study。Library Trends，49(2)，251-265。  new window
44.Dewdney, P.、Ross, C. S.(1994)。Flying a light aircraft: Reference service evaluation from a user's viewpoint。RQ，34(2)，217-231。  new window
45.Dietz-Uhler, Beth、Bishop-Clark, Cathy(2001)。The Use of Computer-Mediated Communication to Enhance Subsequent Face-to-Face Discussions。Computers in Human Behavior，17，269-283。  new window
46.Dilevko, Juris(2001)。An Ideological Analysis of Digital Reference Service Models。Library Trends，50(2)，218-246。  new window
47.Eichler, Linda、Halperin, Michael(2000)。LivePerson: Keeping Reference Alive and Clicking。Econtent，23(3)，63-66。  new window
48.Dougherty, Richard M.(2002)。Reference around the clock: Is it in your future?。American Libraries，33(5)，44-46。  new window
49.Fagan, Jody Condit、Desai, Christina M.(2002)。Communication Strategies for Instant Messaging and Chat Reference Services。Reference Librarian，79/80，121-155。  new window
50.Ferguson, Chris D.、Bunge, Charles A.(1997)。The Shape of Services to Come: Values-Based Reference Service for the Largely Digital Library。College & Research Libraries，58，252-265。  new window
51.Foley, Marianne(2002)。Instant Messaging Reference in an Academic Library: A Case Study。College and Research Libraries，63(1)，36-45。  new window
52.Gray, Suzanne M.(2000)。Virtual Reference Services Directions and Agendas。Reference & User Services Quarterly，39(4)，365-375。  new window
53.Harless, D. W.、Allen, F. R.(1999)。Using the Contingent Valuation Method to Measure Patron Benefits of Reference Desk Service in an Academic Library。College and Research Libraries，60(1)，56-69。  new window
54.Lankes, R. David、Shostack, Pauline(2002)。The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems。Reference & User Services Quarterly，41(4)，350-355。  new window
55.Orr, R. H.(1973)。Measuring the Goodness of Library Services: A General Framework for Considering Quantitative Measures。Journal of Documentation，29(3)，315-335。  new window
56.Ruppel, M.、Fagan, J. F.(2002)。Instant Messaging Reference: Users' Evaluation of Library Chat。Reference Services Review，30(3)，183-197。  new window
57.Szymanski, Gerald、Fields, Mary Alice(2005)。Virtual reference in the music library。Notes，61(3)，634-658。  new window
58.Tenopir, Carol、Ennis, Lisa(2002)。A Decade of Digital Reference, 1991-2001。Reference & User Services Quarterly，41(3)，264-274。  new window
59.Trump, Judith F.、Tuttle, Ian P.(2001)。Everywhere: Reference at the Point-of-need。The Journal of Academic Librarians hip，27(6)，464-466。  new window
60.White, Marilyn Domas、Abels, Eileen G.、Kaske, Neal(200302)。Evaluation of Chat Reference Service Quality: Pilot Study。D-Lib Magazine，9(2)。  new window
61.Janes, Joseph(2002)。Digital Reference: Reference Librarians' Experiences and Attitudes。Journal of the American Society for Information Science and Technology，53(7)，549-566。  new window
62.Keefer, Jane(1993)。The Hungry Rats Syndrome: Library Anxiety, Information Literacy, and the Academic Reference Process。RQ，32(3)，333-339。  new window
63.Taylor, Robert S.(1968)。Question-negotiation and information seeking in libraries。College and Research Libraries，29(3)，178-194。  new window
會議論文
1.Truelson, Judith A.。Creating Successful E-mail/Chat Documentation: The Process Flow Diagram Approach。The 2002 Virtual Reference Desk Conference。  new window
圖書
1.莊健國(2004)。圖書館數位合作參考服務的理論與實務。臺北市：文華圖書館管理。new window  延伸查詢new window
2.Coffman, Steve(2003)。Going Live: Starting & Running a Virtual Reference Service。Chicago, IL：American Library Association。  new window
3.Gross, Melissa、McClure, Charles、Lankes, R. David(200111)。Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference。Information Use Management and Policy Institute, Florida State University。  new window
4.Lankes, R. David、McClure, Charles R.、Gross, Melissa、Pomerantz, Jeffrey(2001)。Implementing Digital Reference Services: Setting Standards and Making It Real。New York：Neal-Schuman Publishers。  new window
5.Lankes, R. David、Nicholson, Scott、Goodmm, Abby(2003)。The Digital Reference Research Agenda。Chicago, IL：ALA。  new window
6.Meola, Marc、Stormont, Sam(2002)。Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians。New York：Neal-Schuman。  new window
7.Baker, Sharon L.、Lancaster, F. Wilfrid(1991)。The Measurement and Evaluation of Library Services。Information Resources Press。  new window
8.Katz, Bill(2004)。Digital Reference Services。Binghamton, NY：Haworth Information。  new window
9.Katz, William A.(1997)。Introduction to Reference Work。New York：McGraw-Hill。  new window
10.Ronan, Jana Smith(2003)。Chat Reference: A Guide to Live Virtual Reference Services。Westport, CT：Libraries Unlimited。  new window
11.Tapscott, D.(1997)。Growing up Digital: The Rise of the Net Generation。New York, NY：McGraw-Hill。  new window
12.王錫璋(1997)。圖書館的參考服務：理論與實務。臺北：文史哲。  延伸查詢new window
其他
1.American Library Association(2003)。Resolution on the USA Patriot Act and Related Measures That Infringe on the Rights of Library Users，http://www.ala.org/Template.cfm?Section=ifresolutions&Template=/ContentManagement/ContentDisplay.cfm&ContentID=11891。  new window
2.Berube, Linda(2003)。Digital Reference Overview，http://www.ukoln.ac.uk/public/nsptg/virtual。  new window
3.Kelly, Keven(2003)。Google Answers: Your Own Personal Researcher，http://www.kk.org/cooltools/archivers/ooo208.php。  new window
4.Lipow, Anne G.。Serving the Remote User: Reference Service in the Digital Environment Keynote address: Ninth Australasian Information Online & On Disc Conference and Exhibition，http://www.csu.edu.au/special/online99/proceedings99/200.htm。  new window
5.McClure, Charles R.，Lankes, R. David(2001)。Assessing quality in digital reference services: a research prospectus，http://quartz.syr.edu/quality/Overview.htm。  new window
圖書論文
1.Clark, Juleigh Muirhead(2001)。Analyzing E-Mail Reference Service in a Museum Library: The Experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library。Implementing Digital Reference Services: Setting Standards and Making It Real。Neal-Schuman Publishers。  new window
2.Janes, Joseph(2001)。Why Reference Is About to Change Forever。Implementing Digital Reference Services: Setting Standards and Making It Real。Neal-Schuman Publishers。  new window
3.Janes, Joseph(2003)。Question Negotiation in an Electronic Age。The Digital Reference Research Agenda。Chicago, IL：ALA。  new window
4.Lam, Kwan-Yau(2001)。Exploring Virtual Reference: What It is and What It May Be。Implementing Digital Reference Services: Setting Standards and Making It Real。Neal-Schuman Publishers。  new window
5.Lankes, R. David(2001)。An Agenda for Digital Reference。Implementing Digital Reference Services: Setting Standards and Making It Real。Neal-Schuman Publishers。  new window
6.Ronan, Jana、Reakes, Patrick、Cornwell, Gary(2004)。Evaluating Online Real-Time Reference in an Academic Library: Obstacles and Recommendations。Digital Reference Services。Binghamton, NY：Haworth Information。  new window
7.Johnson, Adrian(2001)。Providing User-Centered Reference Services: Usability in Academic Library E-Reference Sites。Implementing Digital Reference Services: Setting Standards and Making It Real。Neal-Schuman Publishers。  new window
8.Nielsen, Brian(1988)。The Role of the Public Services Librarian: The New Revolution。Rethinking the Library in the Information Age。Washington, D.C.：U.S. Department of Education。  new window
9.Wang, Rui(2001)。Discovering a Defined Path: Information-Seeking Behavior of Users and Online Reference Services。Implementing Digital Reference Services: Setting Standards and Making It Real。Neal-Schuman Publishers。  new window
 
 
 
 
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臺灣人文及社會科學引文索引資料庫

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