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題名：客房作業管理
作者：顧景昇 引用關係
出版日期：2008
出版項：臺北:雙葉書廊
ISBN：9789867433947
主題關鍵詞：旅館經營；作業管理
學門：管理學
資料類型：專書
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 點閱點閱:11
期刊論文
1.Baker, T.、Murthy, N. N.、Jayaraman, V.(2002)。Service package switching in hotel revenue management svstems。Cornell hotel and Restaurant Administration Quarterly，43(1)，109-112。  new window
2.Bieber, T. P.(1989)。Guest-Histoiy Systems: Maximizing The Benefits。Cornell Hotel and Restaurant Administration Quarterly，30(3)，20-22。  new window
3.Bonnie, K. J.(1988)。Frequent Travelers: Making Them Happy And Bringing Them Back。Cornell Hotel and Restaurant Administration Quarterly，29(1)，83-88。  new window
4.Brown J. B.、Atkinson, H.。Budgeting in the information age: A fresh approach。International Journal of Contemporary Hospitality Management，13(3)，136-143。  new window
5.Buhalis, D.、Licata, M. C.(2002)。The Future eTourism Intermediaries。Tourism Management，23，207-220。  new window
6.Canina, L.、Walsh, K.、Enz, C. A.(2000)。The effects of gasoline-price changes on room demand: A study of branded hotels from 1988 through 2000。Cornell Hotel and Restaurant Administration Quarterly，44(4)，29-37。  new window
7.Carroll, B.、Siguaw, J.(2003)。The evolution of electronic distribution: Effects on hotels and intermediaries。Cornell Hotel and Restaurant Administration Quarterly，44(4)，38-50。  new window
8.Choi, S.、Kimes, S. E.(2002)。Electronic distribution channel’s effect on hotel revenue management。Cornell Hotel and Restaurant Administration Quarterly，43(3)，23-31。  new window
9.Connolly, D. J.、Olsen, M. D.(2001)。An environmental assessment of how technology is reshaping the hospitality industiy。Tourism and Hospitality Research，3(1)，73-93。  new window
10.Dube, L.、Renaghan, L. M.(2000)。Creating visible customer value。Cornell Hotel and Restaurant Administration Quarterly，41(1)，62-72。  new window
11.Enz, C. A.、Canina, L.、Walsh, K.(2001)。Hotel-industry averages: An inaccurate tool for measuring performance。Cornell Hotel and Restaurant Administration Quarterly，42(6)，22-32。  new window
12.Ford, R. C.、Heaton, C. P.、Brown, S. W.(2001)。Delivering Excellent Services: Lessons from the best firms。California Management Review，44(1)，39-56。  new window
13.Garces, S. A.、Gorgemans, S.、Sanchez, A. M.、Perez, M. P.(2002)。Implications of the Internet- an analysis of the Aragonese hospitality industry。Tourism Management，25，603-613。  new window
14.Grifim, R. K.(1995)。A categorization scheme for critical success xactors oi lodging yield management systems。International Journal of Hospitality Management，14(3)，325-338。  new window
15.Ham, S.、Kim, W. G.、Jeong, S.(2005)。Effect of information technology on profitability: upscale hotels。International Journal of Hospitality Management，24(2)，281-294。  new window
16.Hassanien, A.、Baum, T.(2002)。Hotel repositioning through property renovation。Tourism and Hospitality Research，4(2)，144-157。  new window
17.Ismail, J. A.、Dalbor, M. C.、Mills, J. E.(2002)。Using RevPAR to analyze lodgmg-egment variability。Cornell Hotel and Restaurant Administration Quarterly，43(6)，73-80。  new window
18.Jain, R.、Jain, S.(2005)。Toward relational exchange in services marketing: insights from hospitality industry。Journal of Service Research，5(2)，139-150。  new window
19.Jones, R.(1999)。Yield management in UK hotels: A systems analysis。The Journal of the Operational Research Society，50(11)，1111-1119。  new window
20.Jones. P.(1999)。Multi-unit management in the hospitality industry: a late twentieth century phenomenon。International Journal of Contemporary Hospitality Management，11(4)，155-164。  new window
21.Karamustafa, K.(2000)。Marketing-channel relationships: Turkey's resort purveyors' interactions with international tour operators。Cornell Hotel and Restaurant Administration Quarterly，41(4)，21-31。  new window
22.Kimes, S. E.(2002)。A retrospective commentary on “Discounting in the hotel industry: A new approach。Cornell Hotel and Restaurant Administration Quarterly，43(4)，92-93。  new window
23.Kimes, S. E.(2002)。Perceived fairness of yield management。Cornell Hotel and Restaurant Administration Quarterly，43(1)，21-30。  new window
24.Kimes, S. E.。Group forecasting accuracy in hotels。The Journal of the Operational Research Society，50(11)，1104-1110。  new window
25.Kimes, Sheryl E.、Wagner, Paul E.(2001)。Preserving your revenue-management system as a trade secret。Cornell Hotel and Restaurant Administration Quarterly，42(5)，8-15。  new window
26.Kwansa, F.、Schmidgall, S.(1999)。The uniform system of accounts for the lodging industry。Cornell Hotel and Restaurant Administration Quarterly，40(6)，88-94。  new window
27.Kyoo, Y. C.(2000)。Hotel room rate pricing strategy for market share in oligopolistic competition : eight-year longitudinal study of super deluxe hotels in Seoul。Tourism Management，21(2)，133-145。  new window
28.Luck, D.、Lancaster, G.(2003)。UE-CRM: Customer relationship marketing in the hotel industry。Managerial Auditing Journal，18(3)，213-231。  new window
29.O'Connor, P.(2003)。What happens to my information if I make a hotel booking online: an analysis of online privacy policy use, content and compliance by the international hotel companies。Journal of Service Research，3(2)，5-28。  new window
30.O'Connor, R.、Murphy. J.(2003)。Research on information technology in hospitality。International Journal of Hospitality Management，23(2)，473-484。  new window
31.O'Connor, P.、Frew, A. J.(2002)。The future of hotel electronic distribution: Expert and industry perspectives。Cornell Hotel and Restaurant Administration Quarterly，43(3)，33-45。  new window
32.O'Connor. P.(2003)。On-line pricing: An analysis of hotel-company practices。Cornell Hotel and Restaurant Administration Quarterly，44(1)，88-96。  new window
33.O'Neill, J. W.(2003)。ADR rule of thumb: Validity and suggestions for its application。Cornell Hotel and Restaurant Administration Quarterly，44(4)，7-16。  new window
34.Piccoli, G.、O'Conner, P.、Capaccioli, C.、Alvarez, R.(2003)。Customer relationship management-A driver for change in the structure of the U.S. lodging industry。Cornell Hotel and Restaurant Administration Quarterly，44(4)，61-73。  new window
35.Piccoli, G.、Spalding, B. R.、Ives, B.(2001)。The customer-service life cycle: a framework for improving customer service through information technology。Cornell Hotel and Restaurant Administration Quarterly，42(3)，38-45。  new window
36.Quan, D. C.(2002)。The price of a reservation。Cornell Hotel and Restaurant Administration Quarterly，43(3)，77-86。  new window
37.Singh, A. J.、Kasavana, M. L.(2005)。The impact of information technology on future management of lodging operations: A Delphi study to predict key technological events in 2007 and 2027。Tourism and Hospitality Research，6(1)，24-37。  new window
38.Sparks, B.(1993)。Guest history: Is it being utilized。International Journal of Contemporary Hospitality Management，5(1)，22-27。  new window
39.Wong, Kevin K. F.、Kwan, Cindy(2001)。An analysis of the competitive strategies of Hotels and travel agents in Hong Kong and Singapore。International Journal of Contemporary Hospitality Management，13(6)，293-303。  new window
40.吳義勝(2004)。我國觀光旅館業概況。産業調查與技術季刊，150，121-130。  延伸查詢new window
41.范懿文、顧景昇(20060400)。國際觀光旅館業應用資訊系統對顧客關係管理成效之研究 : 系統成功與服務品質的觀點。服務業管理評論，2(1)，1-25。new window  延伸查詢new window
42.賴其勛、楊靜芳、邴傑民、邱金蓮(2005)。旅館業服務接觸之研究--顧客、員エ及管理者觀點之比較。企業管理學報，65，101-127。new window  延伸查詢new window
43.鄭紹成(19980700)。服務失誤類型之探索性研究--零售服務業顧客觀點。管理評論，17(2)，25-43。new window  延伸查詢new window
44.Porter, M. E.(2001)。Strategy and the Internet。Harvard Business Review，79(3)，63-78。  new window
45.王昭正、龔聖雄(20031200)。服務失誤關鍵因素之研究--以國際觀光旅館為例。戶外遊憩研究，16(4)，73-98。new window  延伸查詢new window
46.Kimes, Sheryl E.(2002)。Perceived Fairness of Yield Management。Cornell Hotel and Restaurant Administration Quarterly，43(1)，21-30。  new window
47.賴其勛、游志青、楊靜芳(20050300)。旅館業服務接觸中顧客滿意與不滿意之來源--關鍵事件法之應用。顧客滿意學刊，1(1)，31-50。new window  延伸查詢new window
48.Williamson, Oliver E.(1988)。Corporate Finance and Corporate Governance。The Journal of Finance，43(3)，567-591。  new window
49.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing，54(1)，71-84。  new window
50.Berry, L. L.、Zeithaml, V. A.、Parasuraman, A.(1990)。Five imperatives for improving service quality。Sloan Management Review，31(4)，29-38。  new window
51.Parasuraman, A.、Berry, Leonard L.、Zeithaml, Valarie A.(1991)。Perceived Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model。Human Resource Management，30(3)，335-364。  new window
52.Desiraju, R.、Shugan, S. M.(1999)。Strategic service pricing and yield management。Journal of Marketing，63(1)，44-56。  new window
53.陳勁甫、王婷瑜(20050500)。亞洲旅客對臺灣地區國際觀光旅館住宿需求之研究。輔仁管理評論，12(2)，189-202。new window  延伸查詢new window
54.Hoffman, K. Douglas、Kelley, Scott W.、Rotalsky, Holly M.(1995)。Tracking Service Failures and Employee Recovery Efforts。Journal of Services Marketing，9(2)，49-61。  new window
55.Boshoff, Christo(1997)。An Experimental Study of Service Recovery Options。International Journal of Service Industry Management，8(2)，110-130。  new window
56.Spreng, Richard A.、Harrell, Gilbert D.、Mackoy, Robert D.(1995)。Service Recovery: Impact on Satisfaction and Intentions。Journal of Services Marketing，9(1)，15-23。  new window
57.Sigala, Marianna(2005)。Integrating customer relationship management in hotel operations: managerial and operational implications。International Journal of Hospitality Management，24(3)，391-413。  new window
研究報告
1.林玥秀、劉聰仁(2000)。台灣地區中小型旅館資訊系統之研究 (計畫編號：NSC-89-2416-H-328-008)。  延伸查詢new window
學位論文
1.周旬旬(2004)。國際觀光旅館之服務補救、知覺公平與服務補救後滿意度對行為意向之研究(碩士論文)。輔仁大學。  延伸查詢new window
2.王英櫻(2001)。服務補救之顧客滿意度--以公平理論來探討(碩士論文)。中國文化大學。  延伸查詢new window
3.賴麗華(2003)。資產管理系統在旅館行銷之運用與阻礙因素之研究(碩士論文)。中國文化大學。  延伸查詢new window
4.左如芝(2002)。商務旅館服務與住客消費行為之研究--以台中永豐棧麗緻酒店為例(碩士論文)。朝陽科技大學。  延伸查詢new window
5.江佳蓉(2002)。消費者對選擇旅館住宿之主成分分析(碩士論文)。中華大學。  延伸查詢new window
6.凌儀玲(2000)。服務接觸中認知腳本之研究(博士論文)。國立中山大學。new window  延伸查詢new window
7.林恬予(2000)。旅館服務品質、顧客滿意度與再宿意願關係之研究(碩士論文)。長榮管理學院。  延伸查詢new window
8.王婷穎(2002)。國際觀光旅館之服務品質、關係品質與顧客忠誠度之相關性研究--以台北、台中及高雄地區為例(碩士論文)。南華大學，嘉義縣。  延伸查詢new window
圖書
1.Casado, M. A.(2000)。Housekeeping Management。John Wiley &Sons, Inc.。  new window
2.O'Connor, P.(2000)。Using computers in Hospitality。NY：Cassell。  new window
3.Renner, P. F.(1994)。Basic Hotel Front Office Procedures。NY：John Wiley & Sons, Inc.。  new window
4.Vallen, G. K.、Vallen, J. J.(1996)。Check-In Check-Out。IRWIN Book Team。  new window
5.交通部觀光局(2003)。中華民國九十二年台灣地區國際觀光旅館營運分析報告。  延伸查詢new window
6.黃惠伯(2000)。旅館安全管理。臺北：揚智文化。  延伸查詢new window
7.顧景昇(2002)。客房實務。文野出版社。  延伸查詢new window
8.顧景昇(2002)。客房實務。文野出版社。  延伸查詢new window
9.顧景昇(2002)。旅館管理。揚智文化股份有限公司。  延伸查詢new window
10.顧景昇(2005)。餐旅資訊系統。揚智文化股份有限公司。  延伸查詢new window
11.Lovelock, C. H.(1996)。Services marketing。Prentice Hall。  new window
12.Stutts, A. T.(2001)。Hotel and Lodging Management。New York：John Wiley & Sons, Inc.。  new window
13.Williamson, Oliver E.(1985)。The Economic Institutions of Capitalism: Firms Markets, Relational Contracting。Macmillan, Ltd：Free Press。  new window
 
 
 
 
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