【目的/意義】個人云存儲服務質量的有效評價對用戶選擇適合的個人云存儲服務供應商具有重要的參考價值。【方法/過程】本文在參考已有文獻的基礎上,結合個人云存儲服務的特點,構建了用戶體驗視角下的個人云存儲服務質量評價體系。運用層次分析法計算評價指標權重,并選擇四個典型的個人云存儲服務平臺進行評價。【結果/結論】研究發現,版本更新、存儲文件的安全性、系統穩定性、可靠性、補償性、身份信息和授權安全、響應與傳輸速度、產品品牌實力、容災策略9項指標對個人云存儲服務質量的影響較大。評價結果為個人云存儲服務供應商改進服務質量提供方向,為用戶選擇個人云存儲服務平臺提供依據。

【Purpose/significance】It has important reference value for end-users to select the right personal cloud storage service provider according to evaluate personal cloud storage service quality effectively.【Method/process】The paper,on the basic of referencing existing literature,combines the characteristics of personal cloud storage service,establishes an evaluation index system of personal cloud storage service from the perspective of user experience(Qo E),calculates the weight of each evaluation index by applying AHP method.And four typical personal cloud storage service platforms are chosen to evaluate.【Result/conclusion】The research results show that nine indicators have great influence on personal cloud storage service quality including version updating,safety of storage files,system stability,system reliability,compensation,identity information and authorization security,response and transmission speed,product brand strength and disaster strategy.The evaluation results provide direction for improving quality of service of personal cloud storage service providers and offer evidence for end-users to choose personal cloud storage service platform.