| 期刊論文1. | Ellinger, A. E.、Daugherty, P. J.、Gustin, C. M.(1997)。The Relationship between Integrated Logistics and Customer Service。Transportation Research, Part E: Logistics and Transportation Review,33(2),129-138。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Cheng, J. H.、Chen, F. Y.、Chang, Y. H.(2008)。Airline relationship quality: An examination of Taiwanese passengers。Tourism Management,29(3),487-499。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Fawcett, S. E.、Smith, S. R.(1995)。Logistics Measurement and Performance for United States-Mexican Operations Under NAFTA。Transportation Journal,34(3),23-34。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Sheth, Jagdish N.、Parvatiyar, Actul(1995)。The Evolution of Relationship Marketing。International Business Review,4(4),397-418。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | ABC遠擎管理顧問公司(1999)。What Is eBusiness? What eBusiness Can Do for You?。電子化企業:經理人報告,1,6-25。 延伸查詢![new window](/gs32/images/newin.png) | 6. | Leahy, S. E.、Murphy, P. R.、Poist, R. F.(1995)。Determinants of Successful Logistical Relationships: A Third-Party Provider Perspective。Transportation Journal,35(2),5-13。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Lovelock, C.、Wirtz, J.(2007)。Services Marketing: People, Technology, Strategy。New Jersey:Pearson International-Pearson。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Johnson, J. C.、Wood, D. F.(1996)。Contemporary Logistics。Prentice-Hall。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | 陳傑豪(2015)。大數據玩行銷。台北:30雜誌。 延伸查詢![new window](/gs32/images/newin.png) | 4. | ARC遠擎管理顧問公司(2001)。顧客關係管理深度解析。臺北:遠擎管理顧問公司。 延伸查詢![new window](/gs32/images/newin.png) | 5. | Coyle, J. J.、Langley, C. J.、Novack, R. A.、Gibson, B. J.(2017)。Supply Chain Management: A Logistics perspective。Cengage Learning Publishing Company。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | 張有恆(2015)。運輸管理。華泰文化。 延伸查詢![new window](/gs32/images/newin.png) | 7. | 周逸衡、凌儀玲(2007)。服務業行銷。華泰文化。 延伸查詢![new window](/gs32/images/newin.png) | 8. | Ballou, R. H.(1999)。Business Logistics Management: Planning and Control。Englewood Cliffs, New Jersey:Prentice-Hall, Inc.。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Kalakota, Ravi、Robinson, Marcia(1999)。eBusiness: Roadmap for Success。Boston, Mass.:Addison-Wesley。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Kotler, Philip、Armstrong, Gary(2015)。Principles of Marketing。Prentice Hall。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Schary, P. B.(1984)。Logistics Decisions: Text and Cases。CBS College Publishing。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |