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題名:顧客服務與關係管理
作者:張有恆
書刊名:現代物流管理:物流與供應鏈整合.三版
頁次:100-129
出版日期:2014
出版項:臺北:華泰文化
主題關鍵詞:顧客服務顧客服務標準顧客關係管理
學門:管理學
資料類型:專書論文
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  • 點閱點閱:1
期刊論文
1.Ellinger, A. E.、Daugherty, P. J.、Gustin, C. M.(1997)。The Relationship between Integrated Logistics and Customer Service。Transportation Research, Part E: Logistics and Transportation Review,33(2),129-138。  new window
2.Cheng, J. H.、Chen, F. Y.、Chang, Y. H.(2008)。Airline relationship quality: An examination of Taiwanese passengers。Tourism Management,29(3),487-499。  new window
3.Fawcett, S. E.、Smith, S. R.(1995)。Logistics Measurement and Performance for United States-Mexican Operations Under NAFTA。Transportation Journal,34(3),23-34。  new window
4.Sheth, Jagdish N.、Parvatiyar, Actul(1995)。The Evolution of Relationship Marketing。International Business Review,4(4),397-418。  new window
5.ABC遠擎管理顧問公司(1999)。What Is eBusiness? What eBusiness Can Do for You?。電子化企業:經理人報告,1,6-25。  延伸查詢new window
6.Leahy, S. E.、Murphy, P. R.、Poist, R. F.(1995)。Determinants of Successful Logistical Relationships: A Third-Party Provider Perspective。Transportation Journal,35(2),5-13。  new window
7.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
圖書
1.Lovelock, C.、Wirtz, J.(2007)。Services Marketing: People, Technology, Strategy。New Jersey:Pearson International-Pearson。  new window
2.Johnson, J. C.、Wood, D. F.(1996)。Contemporary Logistics。Prentice-Hall。  new window
3.陳傑豪(2015)。大數據玩行銷。台北:30雜誌。  延伸查詢new window
4.ARC遠擎管理顧問公司(2001)。顧客關係管理深度解析。臺北:遠擎管理顧問公司。  延伸查詢new window
5.Coyle, J. J.、Langley, C. J.、Novack, R. A.、Gibson, B. J.(2017)。Supply Chain Management: A Logistics perspective。Cengage Learning Publishing Company。  new window
6.張有恆(2015)。運輸管理。華泰文化。  延伸查詢new window
7.周逸衡、凌儀玲(2007)。服務業行銷。華泰文化。  延伸查詢new window
8.Ballou, R. H.(1999)。Business Logistics Management: Planning and Control。Englewood Cliffs, New Jersey:Prentice-Hall, Inc.。  new window
9.Kalakota, Ravi、Robinson, Marcia(1999)。eBusiness: Roadmap for Success。Boston, Mass.:Addison-Wesley。  new window
10.Kotler, Philip、Armstrong, Gary(2015)。Principles of Marketing。Prentice Hall。  new window
11.Schary, P. B.(1984)。Logistics Decisions: Text and Cases。CBS College Publishing。  new window
 
 
 
 
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