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題名:住宿業訂房平臺線上評論之比較性分析--以Agoda與Airbnb為例
書刊名:觀光休閒學報
作者:倪家珍 引用關係王笠言林孟彥
作者(外文):Ni, Jia-jenWang, Li-yenLin, Tom M. Y.
出版日期:2020
卷期:26:3
頁次:頁259-282
主題關鍵詞:電子口碑線上評論文字探勘住宿體驗Electronic word-of-mouthOnline reviewsText miningLodging experience
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:2
期刊論文
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2.Zhang, Ziqiong Q.、Ye, Qiang、Law, Rob、Li, Yijun(2010)。The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews。International Journal of Hospitality Management,29(4),694-700。  new window
3.Buhalis, D.、Law, R.(2008)。Progress in information technology and tourism management: 20 years on and 10 years after the Internet--The state of eTourism research。Tourism Management,29(4),609-623。  new window
4.Tsantis, L.、Castellani, J.(2001)。Enhancing learning environments through solution-based knowledge discovery tools: Forecasting for self-perpetuating systemic reform。Journal of Special Education Technology,16(4),39-53。  new window
5.Ye, Q.、Law, R.、Gu, B.(2009)。The impact of online user reviews on hotel room sales。International Journal of Hospitality Management,28(1),180-182。  new window
6.Vermeulen, I. E.、Seegers, D.(2009)。Tried and tested: The impact of online hotel reviews on consumer consideration。Tourism Management,30(1),123-127。  new window
7.Li, X.、Pan, B.、Zhang, L.、Smith, W. W.(2009)。The effect of online information search on image development: Insights from a mixed-methods study。Journal of Travel Research,48(1),45-57。  new window
8.Guttentag, D.(2015)。Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector。Current Issues in Tourism,18(12),1192-1217。  new window
9.Sotiriadis, M. D.、Van Zyl, C.(2013)。Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists。Electronic Commerce Research,13(1),103-124。  new window
10.Tussyadiah, I. P.(2016)。Factors of satisfaction and intention to use peer-to-peer accommodation。International Journal of Hospitality Management,55,70-80。  new window
11.Xiang, Z.、Schwartz, Z.、Gerdes, J. H. Jr.、Uysal, M.(2015)。What can big data and text analytics tell us about hotel guest experience and satisfaction?。International Journal of Hospitality Management,44,120-130。  new window
12.Möhlmann, Mareike(2015)。Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again。Journal of Consumer Behaviour,14(3),193-207。  new window
13.Ert, Eyal、Fleischer, Aliza、Magen, Nathan(2016)。Trust and Reputation in the Sharing Economy: The Role of Personal Photos in Airbnb。Tourism Management,55,62-73。  new window
14.He, W.、Abdous, M. H.(2011)。Using text mining to uncover students' technology-related problems in live video streaming。British Journal of Educational Technology,42(1),40-49。  new window
15.Zervas, G.、Proserpio, D.、Byers, J. W.(2017)。The rise of the sharing economy: Estimating the impact of Airbnb on the hotel industry。Journal of Marketing Research,54(5),687-705。  new window
16.創市際市場研究顧問(20171016)。旅遊篇與飯店訂房類別網站使用概況。創市際雙週刊,96。  延伸查詢new window
17.Tang, C. Y.、Guo, L.(2015)。Digging for gold with a simple tool: Validating text mining in studying electronic word-of-mouth (eWOM) communication。Marketing Letters,26(1),67-80。  new window
18.Xu, Xun、Li, Yibai(2016)。The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach。International Journal of Hospitality Management,55,57-69。  new window
19.Schuckert, M.、Liu, X. W.、Law, R.(2015)。Hospitality and tourism online reviews: Recent trends and future directions。Journal of Travel & Tourism Marketing,32(5),608-621。  new window
20.Tussyadiah, I. P.、Pesonen, J.(2016)。Impacts of peer-to-peer accommodation use on travel patterns。Journal of Travel Research,55(8),1022-1040。  new window
21.Ahmad, S. Z.、Ahmad, N.、Papastathopoulos, A.(2018)。Measuring service quality and customer satisfaction of the small- and medium-sized hotels (SMSHs) industry: Lessons from United Arab Emirates (UAE)。Tourism Review,74(3),349-370。  new window
22.Belarmino, A.、Whalen, E.、Koh, Y.、Bowen, J. T.(2017)。Comparing guests' key attributes of peer-to-pee accommodations and hotels: mixed-methods approach。Current Issues in Tourism,22(1),1-7。  new window
23.Chang, Y. C.、Ku, C. H.、Chen, C. H.(2020)。Using deep learning and visual analytics to explore hotel reviews and responses。Tourism Management,80。  new window
24.Chatterjee, S.(2020)。Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach。International Journal of Hospitality Management,85。  new window
25.Cheng, Mingming、Jin, Xin(2019)。What do Airbnb users care about? An analysis of online review comments。International Journal of Hospitality Management,76(Part A),58-70。  new window
26.Guerreiro, J.、Rita, P.(2020)。How to predict explicit recommendations in online reviews using text mining and sentiment analysis。Journal of Hospitality and Tourism Management,43,269-272。  new window
27.Guttentag, D. A.、Smith, S. L. J.(2017)。Assessing Airbnb as a disruptive innovation relative to hotels: Substitution and comparative performance expectations。International Journal of Hospitality Management,64,1-10。  new window
28.Hou, Z.、Cui, F.、Meng, Y.、Lian. T.、Yu, C.(2019)。Opinion mining from online travel reviews: A comparative analysis of Chinese major OTAs using semantic association analysis。Tourism Management,74,276-289。  new window
29.Hu, F.、Teichert, T.、Liu, Y.、Li, H.、Gundyreva, E.(2019)。Evolving customer expectations of hospitality services: Differences in attribute effects on satisfaction and Re-Patronage。Tourism Management,74,345-357。  new window
30.Ju, Y.、Back, K. J.、Choi, Y.、Lee, J. S.(2019)。Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction。International Journal of Hospitality Management,77,342-352。  new window
31.Lee, M.、Cai, Y.、DeFranco, A.、Lee, J.(2020)。Exploring influential factors affecting guest satisfaction: Big data and business analytics in consumer-generated reviews。Journal of Hospitality and Tourism Technology,11(1),137-153。  new window
32.Lee, C. K. H.、Tse, Y. K.、Zhang, M.、Ma, J.(2020)。Analysing online reviews to investigate customer behavior in the sharing economy: The case of Airbnb。Information Technology & People,33(3),945-961。  new window
33.Leung, R.、Au, N.、Liu, J.、Law, R.(2018)。Do customers share the same perspective? A study on online OTAs ratings versus user ratings of Hong Kong hotels。Journal of Vacation Marketing,24(2),103-117。  new window
34.Li, H.、Liu, Y.、Tan, C. W.、Hu, F.(2020)。Comprehending customer satisfaction with hotels: Data analysis of consumer-generated reviews。International of Contemporary Hospitality Management,32(5),1713-1735。  new window
35.Liang, S.、Schuckert, M.、Law, R.、Chen, C. C.(2017)。Be a "Superhost": The importance of badge systems for peer-to-peer rental accommodations。Tourism Management,60,454-465。  new window
36.Liang, S.、Schuckert, M.、Law, R.、Chen, C. C.(2020)。The importance of marketer-generated content to peer-to-peer property rental platforms: Evidence from Airbnb。International Journal of Hospitality Management,84,(102329)1-(102329)11。  new window
37.Mody, M. A.、Suess, C.、Lehto, X.(2017)。The accommodation experiencescape: A comparative assessment of hotels and Airbnb。International Journal of Contemporary Hospitality Management,29(9),2377-2404。  new window
38.Oskam, J.、Boswijk, A.(2016)。Airbnb: The future of networked hospitality businesses。Journal of Tourism Futures,2(1),22-42。  new window
39.Priporas, C. V.、Stylos, N.、Vedanthachari, L. N.、Santiwatana, P.(2017)。Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand。International Journal of Tourism Research,19(6),693-704。  new window
40.Ren, L.、Qiu, H.、Wang, P.、Lin, P. M. C.(2016)。Exploring customer experience with budget hotels: Dimensionality and satisfaction。International Journal of Hospitality Management,52,13-23。  new window
41.Toh, R. S.、Raven, P.、DeKay, F.(2011)。Selling rooms: Hotels vs. third-party websites。Cornell Hospitality Quarterly,52(2),181-189。  new window
42.Tussyadiah, I. P.、Park, S.(2018)。When guests trust hosts for their words: Host description and trust in sharing economy。Tourism Management,67,261-272。  new window
43.Wu, M. Y.、Pearce, P.、Dong, W.(2017)。How satisfying are Shanghai's superior hotels? The reviews of international tourists。International Journal of Contemporary Hospitality Management,29(4),1096-1115。  new window
44.Xiang, Z.、Du, Q.、Ma, Y.、Fan, W.(2017)。A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism。Tourism Management,58,51-65。  new window
45.Xu, Y.、Zhang, Z.、Law. R.、Zhang, Z.(2019)。Effects of online reviews and managerial responses from a review manipulation perspective。Current Issues in Tourism,23(17),2207-2222。  new window
46.Yang, Y.、Mao, Z.、Tang, J.(2018)。Understanding guest satisfaction with urban hotel location。Journal of Travel Research,57(2),249-259。  new window
47.Yao, B.、Qiu, B. T. R.、Fan, D. X. F.、Liu, A.、Buhalis, D.(2019)。Standing out from the crowd: an exploration of signal attributes of Airbnb listings。International Journal of Contemporary Hospitality Management,31(12),4520-4542。  new window
48.Zhou, L.、Ye, S.、Pearce, P. L.、Wu, M. Y.(2014)。Refreshing hotel satisfaction studies by reconfiguring customer review data。International Journal of Hospitality Management,38,1-10。  new window
49.Filieri, Raffaele、McLeay, Fraser(2014)。E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers' Adoption of Information from Online Reviews。Journal of Travel Research,53(1),44-57。  new window
其他
1.Airbnb(2020)。如何成為超讚房東,https://www.airbnb.com.tw/help/article/829/%E5%A6%82%E4%BD%95%E6%88%90%E7%82%BA%E8%B6%85%E8%AE%9A%E6%88%BF%E6%9D%B1。  new window
 
 
 
 
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