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題名:運用科技接受模式探討澎湖機場旅客使用自助報到服務之行為意向--兼論信任之調節效果
書刊名:休閒產業管理學刊
作者:蔡孟璇王志宏
作者(外文):Tsai, Meng-hsuanWang, Chih-hung
出版日期:2021
卷期:14:1
頁次:頁25-44
主題關鍵詞:科技接受模式自助報到服務信任行為意向澎湖機場Technology acceptance modelTAMSelf-service check-inTrustBehavioral intentionPenghu Airport
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:29
  • 點閱點閱:4
期刊論文
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4.梁世安、余國瑋(20050600)。以科技接受模式探討二輪式電動代步車消費者接受程度。行銷評論,2(2),135-148。new window  延伸查詢new window
5.Dabholkar, Pratibha A.(1996)。Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality。International Journal of Research in Marketing,13(1),29-51。  new window
6.Meuter, Matthew L.、Ostrom, Amy L.、Bitner, Mary Jo、Roundtree, Robert I.(2003)。The Influence of Technology Anxiety on Consumer Use and Experiences with Self-service Technologies。Journal of Business Research,56(11),899-906。  new window
7.Curran, J. M.、Meuter, M. L.(2005)。Self-service technology adoption: comparing three technologies。Journal of Services Marketing,19(2),103-113。  new window
8.Kim, Y. K.、Trail, G. T.、Ko, Y. J.(2011)。The Influence of relationship quality on sport consumption behaviors: An empirical examination of the relationship quality framework。Journal of Sport Management,25(6),576-592。  new window
9.洪新原、吳祥麟、黃耀慶(20110600)。探討自我效能與信任對知識管理系統成功之調節影響。商略學報,3(2),101-124。new window  延伸查詢new window
10.Berry, L. L.(1995)。Relationship marketing of service-growing interest, emerging perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
11.Meuter, Matthew L.、Ostrom, Amy L.、Roundtree, Robert I.、Bitner, Mary J.(2000)。Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters。Journal of Marketing,64(3),50-64。  new window
12.Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review,78(4),105-113。  new window
13.Zhu, Faye X.、Wymer, Walter Jr.、Chen, Injazz(2002)。IT-based Services and Service Quality in Consumer Banking。International Journal of Service Industry Management,13(1),69-90。  new window
14.Chen, S.-C.、Liu, S.-C.、Li, S.-H.、Yen, D. C.(2013)。Understanding the Mediating Effects of Relationship Quality on Technology Acceptance: an Empirical Study of E-Appointment System。Journal of Medical Systems,37(6)。  new window
15.Schepers, Jeroen、Wetzels, Martin(2007)。A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects。Information & Management,44(1),90-103。  new window
16.Venkatesh, Viswanath、Davis, Fred D.(2000)。A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies。Management Science,46(2),186-204。  new window
17.Wu, Jen-Her、Wang, Shu-Ching(2005)。What drives mobile commerce? An empirical evaluation of the revised technology acceptance model。Information & Management,42(5),719-729。  new window
18.Gefen, David、Karahanna, Elena、Straub, Detmar W.(2003)。Trust and TAM in Online Shopping: An integrated Model。Management Information Systems Quarterly,27(1),51-90。  new window
19.Fournier, Susan(1998)。Consumers and their brands: Developing relationship theory in consumer research。Journal of Consumer Research,24(4),343-373。  new window
20.Liljander, V.、Gillberg, F.、Gummerus, J.、van Riel, A.(2006)。Technology readiness and the evaluation and adoption of self-service technologies。Journal of Retailing and Consumer Services,13(3),177-191。  new window
21.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
22.Porter, C. E.、Donthu, N.(2006)。Using the Technology Acceptance Model to Explain How Attitudes Determine Internet Usage: The Role of Perceived Access Barriers and Demographics。Journal of Business Research,59(9),999-1007。  new window
23.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
24.Lu, June、Liu, Chang、Yu, Chun-Sheng、Wang, Kanliang(2008)。Determinants of accepting wireless mobile data services in China。Information & Management,45(1),52-64。  new window
25.Pavlou, Paul A.(2003)。Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model。International Journal of Electronic Commerce,7(3),101-134。  new window
26.Garbarino, Ellen、Johnson, Mark S.(1999)。The different roles of satisfaction, trust, and commitment in customer relationships。Journal of Marketing,63(2),70-87。  new window
27.Andaleeb, S. S.(1996)。An Experimental Investigation of Satisfaction and Commitment in Marketing Channels: The Role of Trust and Dependence?。Journal of Retailing,72(1),77-93。  new window
28.Backman, S. J.、Crompton, J. L.(1991)。Differentiating between high, spurious, latent, and low loyalty participants in two leisure activities。Journal of Park and Recreation Administration: A Publication of The American Academy for Park and Recreation administration,9(2),1-17。  new window
29.Baker, Dwayne A.、Crompton, John L.(2000)。Quality, satisfaction and behavioral intentions。Annals of Tourism Research,27(3),785-804。  new window
30.Bauer, Hans H.、Grether, Mark、Leach, Mark(2002)。Building Customer Relations over the Internet。Industrial Marketing Management,31(2),155-163。  new window
31.Dabholkar, P. A.、Bobbitt, L. Michelle、Lee, E.-J.(2003)。Understanding consumer motivation and behavior related to self-scanning in retailing: implications for strategy and research on technology-based self-service。International Journal of Service Industry Management,14(1),59-95。  new window
32.Davis, Fred D.(1993)。User acceptance of information technology: system characteristics, user perceptions and behavioral impacts。International Journal of Man-Machine Studies,38(3),475-487。  new window
33.Folkes, Valerie S.(1988)。Recent attribution research in consumer behavior: a review and new directions。Journal of Consumer Research,14(4),548-565。  new window
34.Grazioli, S.、Jarvenpaa, S. L.(2000)。Perils of Internet Fraud: An Empirical Investigation of Deception and Trust with Experienced Internet Consumers。IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans,30(4),395-410。  new window
35.Hung, S. Y.、Chang, C. M.(2005)。User Acceptance of WAP Services: Test of Competing Theories。Computer Standards & Interfaces,27(4),359-370。  new window
36.Mathieson, Kieran(1991)。Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior。Information Systems Research,2(3),173-191。  new window
37.Meuter, M. L.、Bitner, M. J.、Ostrom, A. L.、Brown, S. W.(2005)。Choosing among alternative service delivery modes: an investigation of customer trial of self-service technologies。Journal of Marketing,69(2),61-83。  new window
38.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
39.Oliver, Richard L.(1980)。A Cognitive Model for the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
40.Olsen, Svein Ottar(2002)。Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty。Journal of the Academy of Marketing Science,30(3),240-249。  new window
41.Singh N.、Fassott G.、Chao M. C. H.、Hoffmann J. A.(2006)。Understanding international web site usage. A cross-national study of German, Brazilian, and Taiwanese online consumers。International Marketing Review,23(1),83-97。  new window
42.Venkatesh, Viswanath、Morris, Michael G.(2000)。Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior。MIS Quarterly,24(1),115-139。  new window
43.Wang, Y.-S.、Wang, Y.-M.、Lin, H.-H.、Tang, T.-I.(2003)。Determinants of user acceptance of Internet banking: an empirical study。International Journal of Service Industry Management,14(5),501-519。  new window
44.McKnight, D. Harrison、Choudhury, Vivek、Kacmar, Charles(2002)。Developing and Validating Trust Measures for E-Commerce: An Integrative Typology。Information Systems Research,13(3),334-359。  new window
45.Gefen, David(2000)。E-commerce: The role of familiarity and trust。Omega: The International Journal of Management Science,28(6),725-737。  new window
46.Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science,35(8),982-1003。  new window
47.Bigné, J. Enrique、Sánchez, M. Isabel、Sánchez, Javier(2001)。Tourism image, evaluation variables and after purchase behaviour: inter-relationship。Tourism management,22(6),607-616。  new window
48.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
49.Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly,13(3),319-340。  new window
50.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
51.陳怡靜、胡學誠、施東河(20100600)。顧客對便利商店自我服務科技系統滿意度的實證研究。電子商務研究,8(2),231-258。new window  延伸查詢new window
學位論文
1.趙晨卉(2013)。網站服務品質對線上消費者購買意願之研究--以信任及知覺風險為中介變數(碩士論文)。國立臺北大學。  延伸查詢new window
2.許宏誠(2014)。運用科技接受模型與計畫行為理論分析部落格使用行為意向之研究(博士論文)。南華大學。new window  延伸查詢new window
圖書
1.Engel, James F.、Miniard, Paul W.、Blackwell, Roger D.(2001)。Consumer Behavior。Dryden Press。  new window
2.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
圖書論文
1.Boon, S. D.、Holmes, J. G.(1985)。The dynamics of interpersonal trust: Resolving uncertainty in the face of risk。Cooperation and personal behavior。New York, NY:Cambridge University。  new window
2.Ajzen, Icek(1985)。From intentions to actions: A theory of planned behavior。Action Control: From Cognition to Behavior。Springer-Verlag。  new window
 
 
 
 
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