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題名:企業社會責任對顧客知覺價值之影響--以W餐飲集團為例
書刊名:觀光與休閒管理期刊
作者:朱永蕙王儒堅
作者(外文):Chu, Yung-huiWang, Ru-jian
出版日期:2021
卷期:9:1
頁次:頁94-105
主題關鍵詞:企業社會責任知覺價值Corporate social responsibilityPerceived value
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:26
  • 點閱點閱:6
期刊論文
1.Turker, Duygu(2009)。Measuring Corporate Social Responsibility: A Scale Development Study。Journal of Business Ethics,85(4),411-427。  new window
2.Mazumdar, T.(1993)。A Value-based Orientation to New Product Planning。The Journal of Consumer Marketing,10(1),28-41。  new window
3.Peloza, John、Shang, Jing-Zhi(2011)。How can corporate social responsibility activities create value for stakeholders? A systematic review。Journal of the Academy of Marketing Science,39(1),117-135。  new window
4.Saleh, Farouk、Ryan, Chris(1991)。Analyzing Service Quality in the Hospitality Industry Using the SERVQUAL Model。Service Industries Journal,11(3),324-345。  new window
5.池祥萱、池祥麟、梁綺羚(20160100)。企業社會責任之策略性分析。管理評論,35(1),21-45。new window  延伸查詢new window
6.Tarn, Jackie L. M.(1999)。The effects of service quality, perceived value and customer satisfaction on behavioral intentions。Journal of Hospitality & Leisure Marketing,6(4),31-43。  new window
7.詹場、柯文乾、池祥麟(20160600)。CSR能為公司經營策略帶來什麼好處?--來自世界頂級學術期刊之證據。商略學報,8(2),77-86。new window  延伸查詢new window
8.賴其勛、邴傑民、葉湞惠(19990700)。旅館業服務品質與購後行為意圖關係之研究。中華管理評論,2(5),69-85。  延伸查詢new window
9.趙忠傑、楊子申、孔心怡(20160100)。國際企業社會責任趨勢與臺灣未來展望。兩岸企業社會責任與社會企業家學術期刊,1,87-106。  延伸查詢new window
10.Williams, Paul、Soutar, Geoffrey N.(2009)。Value, Satisfaction and Behavioral Intentions in an Adventure Tourism Context。Annals of Tourism Research,36(3),413-438。  new window
11.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
12.Becker-Olsen, K. L.、Cudmore, B. Andrew、Hill, Ronald P.(2006)。The impact of perceived corporate social responsibility on consumer behavior。Journal of Business Research,59(1),46-53。  new window
13.姜淳方、林韻姍(20190300)。旅館企業社會責任與顧客參與:顧客認知價值觀點。商略學報,11(1),63-80。new window  延伸查詢new window
14.Chong, H.、Verma, R.(2013)。Hotel sustainability: Financial Analysis Shines A Cautious Green Light。Cornell Hospitality Reports,13(10),20-31。  new window
15.Fredericks, J. O.、Slater, J. M. II(1998)。What does your customer really want?。Quality Progress,31(1),63-65。  new window
16.Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research,14(4),495-507。  new window
17.Smith, Amy K.、Bolton, Ruth N.、Wagner, Janet(1999)。A Model of Customer Satisfaction With Service Encounters Involving Failure and Recovery。Journal of Marketing Research,36(3),356-372。  new window
18.Carroll, Archie B.(1991)。The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders。Business Horizons,34(4),39-48。  new window
19.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
20.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
圖書
1.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1998)。Multivariate analysis。Englewood Cliffs, NJ:Prentice Hall International。  new window
2.Bowen, Howard R.(1953)。Social Responsibilities of the Businessman。Harper and Row。  new window
其他
1.石安伶,郭曼忻(2019)。產業分析:餐飲業發展趨勢,https://www.twtrend.com/share_cont.php?id=77。  延伸查詢new window
2.周秩年,陳威珞(2018)。台灣趨勢調查,https://www.twtrend.com/share_cont.php?id=63。  延伸查詢new window
圖書論文
1.Liljander, V.、Strandvik, T.(1995)。The Nature of Customer Relationship in Services。Advances in Services Marketing and Management。London:JAI Press Inc.。  new window
 
 
 
 
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