:::

詳目顯示

回上一頁
題名:網絡環境下廣告懷舊有助於品牌的口碑傳播嗎?基於情感雙維度視角
書刊名:心理學報
作者:廖以臣許傳哲龔璇
出版日期:2019
卷期:2019(8)
頁次:945-957
主題關鍵詞:懷舊廣告品牌形象口碑傳播信任感滿足感Nostalgic advertisingBrand imageWord-of-mouth communicationInformationEmotion
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:1
懷舊型情感廣告是企業常用的廣告策略,現有的研究主要從懷舊廣告的情感性出發,而忽略了廣告的認知性。本研究從情感處理的兩個維度(情感和認知),探究了懷舊廣告和非懷舊廣告在不同品牌情境下對消費者口碑傳播的影響。通過二手數據和實驗研究發現:對溫暖型品牌而言,懷舊(vs非懷舊)廣告會降低消費者的口碑傳播,孤獨感和滿足感起到連續中介作用;對效能型品牌而言,懷舊(vs非懷舊)廣告會提高消費者的口碑傳播,歷史感和信任感起到連續中介作用。
Nostalgic emotional advertising is a common advertising strategy used among businesses. It allows consumers to recall past experiences, by evoking emotional resonance and self-identity, which can improve brand communication. Previous studies have shown the predominantly positive impact of nostalgic advertising.However, some research has contested these findings. For example, nostalgic advertisements released by certain brands have failed to produce fruitful results. In this study, we explore the effectiveness of nostalgic and non-nostalgic emotional advertising by examining their impact on word-of-mouth communication. More importantly, we introduce brand image as the moderation, which is divided into warm-type and competent-oriented brands.This article uses one study that employed second-hand data and two experimental studies that used first-hand data to prove the conclusions. First, we collected data from 15 brands through Weibo for the entire year of 2016, including posting content, likes, comments, and forwarding numbers. Through the research, the 15 brands were divided into warm-type and competent-oriented brands. After screening and coding, we obtained nostalgic and non-nostalgic posts. The experimental results show that for warm-type brands, nostalgic posts had better effect on word-of-mouth communication than non-nostalgic posts. For competent-oriented brands,non-nostalgic posts had better effect on word-of-mouth communication than nostalgic posts.Next, we conducted two experimental studies to validate our hypothesis further. One study focused on designing experiments from the perspective of emotional arousal; the other deals with designing experiments from the perspective of cognitive arousal. The experiments use a 2(ad type: nostalgic vs non-nostalgic) × 2(brand image: warmth vs competence) between-subject design. First, the experimental results reinforce the conclusions obtained by the study using second-hand data. For competent-oriented brands, nostalgic advertising had better effect on word-of-mouth communication than non-nostalgic advertising. For warm-type brands,non-nostalgic advertising had better effect on word-of-mouth communication than nostalgic advertising. Second,we examined the mediation mechanisms of sense of history, trust, loneliness and satisfaction. The results show that consumer perceptions are more emotional for warm-type brands. Nostalgic advertisement can reduce consumers’ loneliness and make consumers feel satisfied. It also diminishes consumers’ desire to share information and gain social connections, which reduces word-of-mouth communication. For competent-oriented brands, consumers are more rational, and nostalgic advertisements bring consumers a long-standing perception of brand. Consumers are able to trust in the brand, which then improves the effect of word-of-mouth communication.The theoretical contributions of this research are as follows. First, this study enriches understanding of nostalgic advertising. In the past, research on nostalgic advertising focused on the positive aspects of advertising,whereas this study found that nostalgic advertising focus on two perspectives. Second, this study expands understanding of the cognitive and emotional attributes of nostalgic advertising and deepens understanding of the two dimensions of emotion. Third, this study extends the internal mechanisms of the effects of nostalgic advertising on word-of-mouth communication. This study verifies the continuous double mediation mechanism of the influence of nostalgic advertisement on word-of-mouth communication from the perspective of consumer psychology.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top