中文部分
1.Clandinin, D. J., and Connelly, F. M., 蔡敏玲、余曉雯 譯（2003），敘說探究--質性研究中的經驗與故事，台北：心理出版。
2.丁雪茵、鄭伯壎、任金剛（1996），質性研究中研究者的角色與主觀性，本土心理學研究，第6期，頁354-376。
3.王正慧、嚴佳代、黃同圳(2011)，記者任務互賴、衝突與績效－合作性衝突之再議，管理學報，28(5)，427-446。4.王姝琇（2004），新聞專業與商業利益的衝突與妥協：以自由時報消費版新聞為例，世新大學傳播研究所碩士論文。
5.王毓莉（2005），政府運用置入性行銷從事菸害防制工作之初探性研究，中華傳播學刊，第8期，頁115-159。
6.行政院勞工委員會，http://statdb.cla.gov.tw/html/svy99/9950menu.htm。
7.李金銓（1996），大眾傳播理論，台北：三民書局。
8.李慶芳、蔡敦浩、陳泓志（2008），跨情境疆界轉移知識之省思：以半導體檢測工程師為例，科技管理學刊，13(4)，頁31-60。9.李正傑（2001），雙薪家庭高承諾男性的工作與家庭生活經驗之研究，國立嘉義大學家庭教育研究所碩士論文。
10.吳宗祐 (2003)，工作中的情緒勞動：概念發展、相關變項分析、心理歷程議題探討，國立台灣大學心理學研究所博士論文。
11.吳芝儀、李奉儒譯（1999），Michael Quinn Patton著《質的評鑑與研究》，台北，桂冠圖書公司。
12.林照真（2005），置入性行銷：新聞與廣告倫理的雙重崩壞，中華傳播學刊，第8期，頁27-40。
13.林照真（2011），收視率的宰制：台灣媒體代理商與電視頻道業者權力競逐之研究，新聞學研究，第107期，頁89-132。
14.林富美(2006)，台灣新聞工作者與藝人: 解析市場經濟下的文化勞動，台北市。
15.周育叡(2012)，創業家的失敗學習-經驗釋義與「韌力-學習」模型之建構，國立中正大學企業管理研究所博士論文。
16.胡幼慧（1996），轉型中的質性研究：演變、批判和女性主義研究觀點，出自胡幼慧主編，質性研究：理論、方法及本土女性研究實例，頁7-26，台北：巨流。
17.高敬文（1999），質化研究方法論，台北：師大書苑。
18.高淑清（2000），現象學方法及其在教育研究上的應用，出自中正大學教育研究所主編，質的研究方法，頁93-134，高雄：麗文出版。
19.高淑清（2008），質性研究的18堂課：首航初探之旅，高雄：麗文出版。
20.翁秀琪（1996），大眾傳播理論與實證，台北：三民書局。
21.黃倩茹(2006)，魚與熊掌可兼得嗎？新聞記者工作與非工作領域間角色衝突研究，輔仁大學大眾傳播研究所碩士論文。
22.黃光國(2003)，社會科學的理路，台北：心理出版。
23.馬岳琳（2000），解讀報紙消費新聞產製過程：台灣地區中文報紙消費版的質化研究初探，輔仁大學大眾傳播學研究所碩士論文。
24.陳炳宏（2005），廣告商介入新聞產製之新聞廣告化現象：兼論置入性行銷與專業自主，中華傳播學刊，第8期，頁209-246。
25.陳向明（2002），社會科學質的研究，台北：五南出版。
26.連雅慧（2010），組織敘說探究：組織生活經驗的理解與再現，應用心理學研究，第48期，頁9-15。
27.黃瑞琴（1994），質的教育研究方法，台北：心理。
28.張錦華（2004），論置入性行銷所造成的政商糾葛、新聞專業淪落，曾虛白先生新聞三十週年研討會：當前新聞生態的挑戰與出路論文，台北：公務人力發展中心。
29.張耀仁(2001)，市場導向新聞學之研究：以台灣無線電視台之晚間娛樂新聞為例，私立輔仁大學大眾傳播研究所碩士論文。
30.紀乃文、陳建丞(2011)，分店服務氣候、正向團隊情感氛圍、服務人員正向情緒表達與顧客購買決策關聯性之探討，組織與管理，4卷，頁129-162。31.畢恆達（2010），教授為什麼沒告訴我，台北：學富出版。
32.彭賢恩、張郁敏(2008)，政治置入性新聞對新聞可信度之影響，新聞學研究，第95期，頁55-110。33.蔡敦浩、李慶芳（2008），情境知識的浮現：敘說探究半導體工程師的維修經驗，管理學報，第25卷第6期，頁699-716。34.蔡樹培（2005），電視新聞性置入行銷：行銷視野之探討，中華傳播學刊，第8期，頁179-207。
35.潘俊宏(2010)，趕新聞遊戲下的「真實」：攝影記者的勞動處境與專業焦慮，新聞學研究，第105期，247-275。
36.歐用生(1995)，質的研究，台北:師大書苑。
37.穆佩芬(1996)，現象學研究法，護理研究，第4卷第2期，195-202。
38.劉蕙苓（2009），探索廣告主導向新聞：置入性行銷對電視新聞常規與記者專業性的影響，政治大學新聞學研究所博士論文。
39.樊志育（1990），廣播電視廣告專業，台北：三民書局。
40.賴淑惠（2002），電視娛樂新聞之產製與表現研究：以台灣電視之晚間新聞為例，私立世新大學傳播研究所碩士論文。
41.錢玉芬(1998)，新聞專業性概念結構與觀察指標之研究，政治大學新聞研究所博士論文。
42.謝坤鐘 (1993)，職業角色衝突、婚姻適應與婚姻滿足之研究，中國文化大學兒童福利研究所碩士論文。
43.鍾起會（2000）。台灣報紙新聞表現之研究：新聞產製市場理論的檢視，聯合報系文化基金會贊助研究計畫。
44.韓國棟（2004年4月12日），置入性行銷-新聞信任危機。中國時報，12版。
45.羅文輝(1995)，新聞人員的專業性：意涵界定與量表建構，傳播研究集刊，2，1-47。
46.羅文輝、劉蕙苓 (2006)，置入性行銷對新聞記者的影響，新聞學研究，第89期，頁80-124。47.羅彥傑、劉嘉薇、葉長城(2010)，組織控制與新聞專業自主的互動以台灣報紙國際新聞編譯為例，新聞學研究，第102期，頁113-149。英文部分
1.Adelmann, P.K. (1995). Emotional labor as a potential source of job stress. In: Sauter, S.L., Murphy, L.R. (Eds). Organizational risk factors for job stress. American Psyhchological Association, Washington, DC, pp. 371-381.
2.Alvarez, R. M., & Brehm, J. (1995). American Ambivalence Towards Abortion Policy: Development of a Hetreoskedastic Probit Model of Competing Values. American Journal of Political Science, 39(4), 1055-1089.
3.Agle, B.R., Donaldson, T., Freeman, R.E., Jensen, M.C., Mitchell, R.K., & Wood, D.J. (2008). Dialogue: Toward Superior Stakeholder Theory. Business Ethics Quarterly, 18(2), 153-190.
4.Ashforth, B.E., & Humphrey, R.H. (1995). Emotion in the workplace: a reappraisal. Human Relations, 48, 97-125.
5.Berkowitz, D., & Limor, Y. (2003). Professional Confidence and Situational ethics: Assessing the social-professional dialectic in Journalistic ethics decisions. Journalism and Mass Communication Quarterly, 80(4), 783-801.
6.Biddle, G. J. & Thomas, E. J. (1966). Role Theory-Concept and Research. N.Y. :John Wiley.
7.Bantz, C. R. (1997). News organizations: Conflict as a crafted cultural norm, In Dan Berkowitz(ed.). Social meanings of news: A text-reader, Sage.
8.Beal, D. J., Trougakos, J. P., Weiss, H. M., & Green, S. G. (2006). Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies. Journal of Applied Psychology, 91(5), 1053-1065.
9.Boyd, N.G., Lewin, J.E., & Sager, J.K. (2009). A model of stress and coping and their influence on individual and organizational outcomes. Jouranl of Vocational Behavior, 75, 197-211.
10.Billings, A.G., & Moos, R.H. (1981). The role of coping responses and social resources in attenuating the stress of life events, Journal of Behavioral Medicine, 4(2), 139-157.
11.Brotheridge, C.M., & Grandey, A.A. (2002). Emotional labor and burnout: comparing two perspectives of “people work”. Journal of Vocational Behavior, 60(1), 17-39.
12.Coleman, R., & Wu, H. D. (2006). More than words alone: Incorporating Broadcasters’ Nonverbal Communication Into the stages of crisis coverage theory-Evidence from September 11th. Journal of Broadcasting & Electronic Media, 50(1), 1-17.
13.Darby, M. R., & Karni, E. E. (1973). Free Competition and the Optimal Amount of Fraud. Journal of Law and Economics, 16 (April), 67-88.
14.Eagly, A., & Chaiken, S. (1993). Psychology of Attitudes. N.Y. : Harcourt, Brace Jovanovich.
15.Endler, N.S., & Parker, J.D.A. (1994). Assessment of multidimensional coping: Task, emotion, and avoidance strategies. Psychological Assessment, 6(1), 50-60.
16.Erjavec K., & Kovačič, M. P. (2010). Relations with the media: Who are the main actors in an advertorial production process in Slovenia? Journalism, 11(1), 1-19.
17.Erickson, R.J., & Wharton, A.S. (1997). Inauthenticity and depression. Work and Occupations, 24, 188-214.
18.Etzion, D., & Pines, A. (1986). Sex and culture in burnout and coping among human service professionals: A social psychologyical perspective. Journal of Cross-Culture Psychology, 17, 191-209.
19.Etzion, Fassin, Y. (2010). A Dynamic Perspective in Freeman’s Stakeholder Model. Journal of Business Ethics, 96, 39-49.
20.Feifel, H., & Strack, S. (1989). Coping with conflict situations: Middle-aged and elderly men. Psychology and Aging, 4(1), 26-33
21.Fincham, R., & Rhodes, R.S. (1998). The individual, work and organization: Behavioural studies for business and management. Oxford: Oxford University Press.
22.Folkman, S., & Lazarus, R.S. (1980). An analysis of coping in a middle-aged community sample. Journal of Health and Social Behavior, 21(3), 219-239.
23.Grandey, A.A. (2003). When “the show must go on”: surface acting and deep acting as determinants of emotional exhaustion and peer-rated deliver. Academy of Management Journal, 46, 86-96.
24.Goffman, E. (1959). The Presentation of Self in Everyday Life. Doubleday Anchor, New York.
25.Goleman, D. (1995). Emotional intelligence. New York: Bantam.
26.Goss, J. J. (1998). Antecedent-and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74, 224-237.
27.Gross, J. J. (2002). Emotion regulation: Affective, cognitive, and social consequences. Psychophysiology, 39, 281-291.
28.Groth, M., Henning-Thurau, T., & Walsh, G. (2009). Customer rection to emotional labor: the roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958-974.
29.Harris, L.C. (2002). The emotional labor of barristers: An exploration of emotional labour by status professionals. Journal of Management Studies, 39, 553-584.
30.Hochschild, A. R. (1983). The Managed Heart: commercialization of human feeling. CA: University of California Press.
31.Izard, C.E. (1992). Basic emotions, relations among emotions and emotion-cognition relations. Psychological Review, 99(3), 561-565.
32.Ito, J.K., & Brotheridge, C.M. (2003). Resources, coping and strategies, and emotional exhaustion: a conservation of resources perspective, Journal of Vocational Behavior, 63(3), 490-509.
33.Julian, C. C. (2008). Emotional Dissonance and Customer Service: An Exploratory Study. Services Marketing Quarterly, 29(3), 1-23.
34.Karrh, J. A., McKee, K. B., & Pardun, C.J. (2003). Practitioners’ evolving views on product placement effectiveness. Journal of Advertising Research, 43 (2), 138-149.
35.Katz, D., & Kahn, R.L. (1978). The social psychology of organizations. HR Folks.
36.Karatepe, O.M., & Aleshinloye, K.D. (2009). Emotional dissonance and emotional exhaustion among hotel emoployees in Nigeria. International Journal of Hospitality Management, 3, 349-358.
37.Kerr, S., Von Glinow, M., & Schriesheim, J. (1977). Issues in the study of “professionals” in organizations: The case of scientists and engineers, Organizational Behavior and Human Performance, 18(2), 329-345.
38.Kim, H.J. (2008). Hotel service providers’ emotional labor: the antecedents and effects on burnout. International Journal of Hospitality Management, 27(2), 151-161.
39.Latack, J.C. (1986). Coping with job stress: measures and future directions for scale development. Journal of Applied Psychology, 71, 377-385.
40.Lazarus, R.S. (2000). Toward better research on stress and coping. American Psychologist, 55(6), 665-673.
41.Lazarus, R.S., & Folkman, S. (1984). Stress, appraisal and coping. New York: Springer.
42.Lazarus, R.S., & Cohen-Charash, Y. (2001). Discrete emotions in organizational life, in Payne, R.L. and Cooper, C.L. (Eds), Emotions at work: Theory, Research and Applications in Management, John Wiley & Sons, Chichester, pp.45-81.
43.Lam, W., & Chen, Z. (2012). When I put on my service mask: determinants and outcomes of emotional labor among hotel service providers according to affective event theory. International Journal of Hospitatlity Management, 31, 3-11.
44.LeDoux, J.E. (1995). Emotion: Clues from the brain. Annual Review of Psychology, 46, 209-235.
45.Lee, J., & Ok, C. 2012. Reducing burnout and enhancing job satisfaction: critical role of hotel employees’ emotional intelligence and emotional labor. International Journal of Hospitality Management, 31: 1101-1112.
46.Liljander, V., & Bergenwall, M. (2002). Consumption-based emotional responses related to satisfication, Finland: Swedish Schools of Economics and Administration.
47.McManus, J. H. (1994). Market-driven Journalism: Let the citizen beware? Newbury Park, CA: Sage.
48.Morris, J. A., & Feldman D. C. (1996). The Dimensions Antecedents and Consequences of Emotional Labor. Academy of Management Review, 21(4), 986-1010.
49.Nyilasy, G., & Reid, L. N. (2011). Advertiser pressure and the personal ethical norms of newspaper editors and Ad directors. Journal of Advertising Research, 51(3), 538-551.
50.Parkes, K. (1990). Coping, negative affectivity, and the work environment: Attidtude and interactive predictors of mental health. Journal of Applied Psychology, 75, 399-409.
51.Picard, R. G. (1989). Media economics. Newbury Park, CA: Sage.
52.Pines, A., Aronson, E., & Kafry, D. (1981). Burnout: From tedium to personal growth. New York: Free Press.
53.Pierce, J.L. (1995). Gender Trail: Emotional lives in contemporary law firms. London: University of California Ltd.
54.Peshkin, A. (1985). Virtuous Subjectivity: In the Participant-Observer’s I’s”. In D. N. Berg & K. K. Smith(eds.), Exploring Clinical Methods for Social Research. Beverly Hills, CA: Sage.
55.Pentland, B. T. (1999). Building Process Theory with Narrative: From Description to Explanation, Academy of Management Review, 24(4), 711-724.
56.Porter, S.S., Kraft, F.B., & Claycomb, C. (2003). The practice of a wellness lifestyle in a selling environment: a conceptual exploration. Journal of Personal Selling and Sales Management, 23(3), 191-204
57.Polkinghorne, D.E. (1988). Narrative Knowing and the Humans Sciences. Albany: State University of New York.
58.Richards, I. (2004). Stakeholders versus Shareholders: Journalism, Business and Ethics. Journal of Mass Media Ethics, 19(2), 119-129.
59.Riessmna, C.K. (1993). Narrative analysis. Newbury Park: Sage.
60.Rizzo, J. R., House, R. J., & Lirtzman, S.I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150-163.
61.Robbins, S.P. (2000). Management today. NJ: Prentice Hall.
62.Scott, B. A., & Barnes, C. M. (2011). A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender. Academy of Management, 54(1), 116-136.
63.Stamper, C.L., & Johlke, M.C. (2003). The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes. Journal of Mangement, 29(4), 569-588.
64.Taylor, S.J., & Bogdan, R. (1984). Introduction to qualitative research methods: The search for meanings. New York: John Wiley & Sons.
65.Tsai, W. C., & Hung, Y. M. 2002. Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology, 87: 1001-1008.
66.Wharton, A.S., & Erickson, R.J. (1993). Managing emotions on the job and at home: understanding the consequences of multiple emotional roles. Academy of Management Review, 18, 457-486.
67.Wrightsman, L.S., & Sanford, F.H. (1975). Psychology: A scientific study of human behavior, Monterey, Calif.
68.Xanthopoulou, D., Bakker, A.B., Demerouti, E., & Schaufeli, W.B. (2007). The role of personal resouces in the job demands-resources model. Interantional Journal of Stress Management, 14(2), 121-141.
69.Yagil, D., Luria, G., & Gal, I. (2008). Stressors and resources in customer serrvice roles-exploring the relationship between core self-evaluations and burnout. International Journal of Service Industry Management, 19(5), 575-595.
70.Yin, P. K. (2009). Case study research: design and methods, 4th ed. Sage Publications, Inc.
71.Zapf, D. (2002). Emotion work and psychological well-being A review of literature and some conceptual considerations. Human Resources Management Review, 12, 237-268.
72.Zapf, D., & Holz, M. (2006). On the positive and negative effects of emotion work in organizations. European Journal of Work and Organizational Psychology, 15(1), 1-28.