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題名：職場疲勞狀況與工作過度投入之相關因素：以臺北市36家職場受僱員工為例
書刊名：臺灣公共衛生雜誌
作者：葉婉榆／鄭雅文／陳美如／邱文祥
作者(外文)：Yeh, Wan-yu／Cheng, Yawen／Chen, Mei-ju／Chiu, Allen Wen-hsiang
出版日期：2008
卷期：27:6
頁次：頁463-477
主題關鍵詞：疲勞；工作投入；量表；工作壓力；Burnout；Commitment to work；Inventory；Work stress
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(23) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:21
  • 共同引用共同引用:84
  • 點閱點閱:391
目標：探討受僱者的疲勞狀況與工作過度投入行為傾向之分佈與相關因素。方法：參考「哥本哈根疲勞量表」與「付出－回饋失衡模型」，發展職場疲勞量表，包括「個人疲勞」、「工作疲勞」、「服務對象疲勞」與「工作過度投入」四個面向；問卷也同時測量人口學（性別、年齡、婚姻與教育程度）與工作背景資料（職等、公司規模、工時、工作負荷、工作控制與就業不安定性）。調查對象為台北市36家職場共2891名男性與2704名女性受僱者，其中製造業佔41%，營造業佔7%，服務業佔52%。結果：應用複迴歸模型，控制個人、工作變項後，女性在「個人疲勞」(β=4.2)與「工作疲勞」(β=2.9)之得分顯著高於男性，「服務對象疲勞」(β=-3.2)得分顯著低於男性，而「工作過度投入」(β=0.1)則無顯著性別差異。在男女性中，年輕者的「個人」、「工作」、與「服務對象疲勞」得分均顯著高於年長者；但「工作過度投入」則以35~45歲青壯年族群的得分明顯高於35歲以下及45歲以上者。此外，每週工時54小時以上、工作負荷高、工作控制低、就業不安定性高者，在上述四個面向的得分均顯著較高。結論：本研究指出職場疲勞與工作過度投入的高危險族群，可作為職場健康介入策略之參考。
Objectives: This study was designed to investigate the distribution and correlates of workers' burnout and "over-commitment to work". Methods: Burnout status was measured using revised items from the Copenhagen Burnout Inventory (CBI), which includes 3 subscales (personal burnout, work-related burnout, and client-related burnout). The scale measuring over-commitment to work was modified from Siegrist's Effort-Reward Imbalance Questionnaire (ERI-Q). Also collected were socio-demographic characteristics (sex, age, marital status, and education) and work-related factors (employment grade, company size, working hours, work demands, job control, and job insecurity). A total of 2891 male and 2704 female employees from 36 worksites in Taipei city participated in this survey. Among them, 41% was in manufacturing, 7% was in construction, and the remaining 52% in service sectors. Results: After controlling for demographic and work-related variables in regression analyses, women had significantly higher levels of personal burnout (β=4.2) and work burnout (β=2.9) but significantly lower levels of client burnout (β=-3.2) and comparable levels of over-commitment to work (β=0.1) compared to men. Among both sexes, younger employees had significantly higher levels of burnout in all three subscales; however, the middle-aged group (aged 35~45) reported the highest levels of over-commitment as compared to other age groups. Longer working hours (≥ 54 hours per week), higher psychological work demands, lower job control, and job insecurity were found to be positively associated with scores on all four subscales. Conclusions: This study identified groups at high risk for burnout and over-commitment to work and provided directions for health promotion strategies in the workplace.
期刊論文
1.Li, Jian、Yang, Wenjie、Cheng, Yawen、Siegrist, Johannes、Cho, Sung-Il(2005)。Effort-reward imbalance at work and job dissatisfaction in Chinese healthcare workers: a validation study。International Archives of Occupational and Environmental Health，78(3)，198-204。  new window
2.Dembe, A. E.、Erickson, J. B.、Delbos, R. G.、Banks, S. M.(2005)。The impact of overtime and long work hours on occupational injuries and illnesses: New evidence from the United States。Occupational and Environmental Medicine，62(9)，588-597。  new window
3.Siegrist, J.、Starke, D.、Chandola, T.(2004)。The measurement of effort-reward imbalance at work: European comparisons。Social Science & Medicine，58(8)，1483-1499。  new window
4.Yeh, W. Y.、Cheng, Y.、Chen, C. I.、Hu, P.、Kristensen, T. S.(2007)。Psychometric properties of the Chinese version of the Copenhagan Burnout Inventory among Taiwanese employees from two enterprises。International Journal of Behavioral Medicine，14(3)，126-133。  new window
5.Shirom, A.、Melamed, S.、Toker, S.、Berliner, S.、Shapira, I.(2005)。Burnout and Health: Current Knowledge and Future Research Directions。International Review of Industrial and Organizational Psychology，20，269-309。  new window
6.鄭雅文、葉婉榆、林宜平(20070800)。臺灣職場疲勞問題的社會性。臺灣公共衛生雜誌，26(4)，251-253。new window  延伸查詢new window
7.Jansen, N. W.、van Amelsvoort, L. G.、Kristensen, T. S.、van den Brandt, P. A.、Kant, I. J.(2003)。Work schedules and fatigue: a prospective cohort study。Occup Environ Med，60(1)，147-153。  new window
8.Lindblom, K. M.、Linton, S. J.、Fedeli, C. F.、Bryngelsson, I. L.(2006)。Burnout in the working population: relations to psychosocial work factors。J Occup Environ Med，13(1)，51-59。  new window
9.Pawlikowska, T.、Chalder, T.、Hirsch, S. R.、Wallace, P.、Wright, D. J. M.、Wessely, S. C.(1994)。Population Based Study of Fatigue and Psychological Distress。British Medical Journal，308，763-766。  new window
10.Watt, T.、Groenvold, M.、Bjorner, J. B.、Noerholm, V.、Rasmussen, N. A.、Bech, P.(2000)。Fatigue in the Danish General Population. Influence of Sociodemographic Factors and Disease。Journal of Epidemiology and Community Health，54，827-833。  new window
11.Nakanishi, N.、Yoshida, H.、Nagano, K.、Kawashimo, H.、Nakamura, K.、Tatara, K.(2001)。Long working hours and risk for hypertension in Japanese male white collar workers。J Epidemiol Community Health，55，316-322。  new window
12.Hayashi, T.、Kobayashi, Y.、Yamaoka, K.、Yano, Eiji(1996)。Effect of overtime work on 24-hour ambulatory blood pressure。J Occup Environ Med，38(10)，1007-1011。  new window
13.Liu, Y.、Tanaka, H.(2002)。Overtime work, insufficient sleep, and risk of non-fatal acute myocardial infarction in Japanese men。Occupational and Environmental Medicine，59，447-451。  new window
14.Cheng, Y.、Chen, C. W.、Chen, C. J.、Chiang, T. L.(2005)。Job insecurity and its association with health among employees in the Taiwanese general population。Social Science & Medicine，61，41-52。  new window
15.Sokejima, S.、Kagamimori, S.(1998)。Working hours as a risk factor for acute myocardial infarction in Japan: Case-control study。British Medical Journal，317，775-780。  new window
16.葉婉榆、鄭雅文、陳美如、邱文祥(20081000)。職場疲勞量表的編製與信效度分析。臺灣公共衛生雜誌，27(5)，349-364。new window  延伸查詢new window
17.Cheng, Yawen、Luh, Wei-ming、Guo, Yue-liang(2003)。Reliability and validity of the Chinese version of the job content questionnaire (C-JCQ) in Taiwanese workers。International Journal of Behavioral Medicine，10(1)，15-30。  new window
18.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior，60(1)，17-39。  new window
19.Schaubroeck, John、Jones, James R.(2000)。Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms。Journal of Organizational Behavior，21(2)，163-183。  new window
20.曾慧萍、鄭雅文(20021200)。「負荷-控制-支持」與「付出-回饋失衡」工作壓力模型中文版量表之信效度檢驗：以電子產業員工為研究對象。臺灣公共衛生雜誌，21(6)，420-432。new window  延伸查詢new window
21.Dekker, S. W. A.、Schaufeli, W. B.(1995)。The effects of job insecurity on psychological health and withdrawal: A longitudinal study。Australian Psychologist，30(1)，57-63。  new window
22.張晏蓉、葉婉榆、陳春萬、陳秋蓉、石東生、鄭雅文(20070200)。臺灣受僱者疲勞的分布狀況與相關因素。臺灣公共衛生雜誌，26(1)，75-87。new window  延伸查詢new window
23.Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology，52(1)，397-422。  new window
24.Hickie, I. B.、Hooker, A. W.、Hadzi-Pavlovic, D.、Bennett, B.、Wilson, A.(1996)。Fatigue in Selected Primary Care Settings: Sociodemographic and Psychiatric Correlates。The Medical Journal of Australia，164，585-588。  new window
25.Ahola, K.、Honkonen, T.、Isometsa, E.(2006)。Burnout in the General Population. Results from the Finnish Health 2000 Study。Social Psychiatry and Psychiatric Epidemiology，41，11-17。  new window
26.Saija, M.、Ulla, K.、Anne, M.、Jouko, N.(2005)。Psychological Consequences of Fixed-term Employment and Perceived Job Insecurity among Health Care Staff。European Journal of Work & Organizational Psychology，14，209-237。  new window
27.Reilly, N. P.(1994)。Exploring a Paradox: Commitment as a Moderator of the Stressor-burnout Relationship。Journal of Applied Social Psychology，24，397-414。  new window
28.Bensing, J. M.、Hulsman, R. L.、Schreurs, K. M. G.(1999)。Gender Differences in Fatigue: Biopsychosocial Factors Relating to Fatigue in Men and Women。Medical Care，37，1078-1083。  new window
29.Janssen, N.、Nijhuis, F. J.(2004)。Associations between Positive Changes in Perceived Work Characteristics and Changes in Fatigue。Journal of Occupational and Environmental Medicine，46，866-875。  new window
30.Bultmann, U.、Kant, I.、Kasl, S.、Beurskens, A.、Van Den, Brandt P.(2002)。Fatigue and pPsychological Distress in the Working Population: Psychometrics, Prevalence, and Correlates。Journal of Psychosomatic Research，52，445-452。  new window
31.Erickson, R. J.、Ritter, C.(2001)。Emotional Labor, Burnout, and Inauthenticity: Does Gender Matter?。Social Psychology Quarterly，64，146-163。  new window
研究報告
1.石東生、陳秋蓉、張振平(2004)。93年度受僱者工作環境安全衛生調查。台北：行政院勞工委員會勞工安全衛生研究所。  延伸查詢new window
學位論文
1.李佩蓉(2008)。「就業保障」、「職場正義」與受僱者疲勞：量表信效度分析與調查研究(碩士論文)。國立臺灣大學，臺北市。  延伸查詢new window
圖書
1.International Institute for Management Development(2007)。IMD World Competitiveness Yearbook 2007。IMD World Competitiveness Yearbook 2007。Lausanne, Switzerland：International Institute for Management Development。  new window
2.行政院主計處(2007)。受僱員工薪資調查與生產力統計年報。台北：行政院主計處。  延伸查詢new window
3.行政院勞工委員會勞工安全衛生研究所(1994)。工作環境安全衛生狀況調查報告--受僱者認知調查。台北：行政院勞工委員會勞工安全衛生研究所。  延伸查詢new window
4.Hochschild, Arlie Russell、徐瑞珠(1992)。情緒管理的探索。臺北：桂冠。  延伸查詢new window
5.Burawoy, Michael、林宗弘、張烽益、鄭力軒、沈倖如、王鼎傑、周文仁、魏希聖(2005)。製造甘願：壟斷資本主義勞動過程的歷史變遷。臺北：群學。  延伸查詢new window
其他
1.Kristensen, T. S.，Borritz, M.(2008)。Copenhagen Burnout Inventory: Normative Data from a Representative Danish Population on Personal Burnout and Results from the PUMA Study on Personal Burnout, Work Burnout, and Client Burnout, 2001，0。  new window
 
 
 
 
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