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題名:誇大廣告對消費者產品評價影響之研究
書刊名:中原企管評論
作者:廖本哲 引用關係陳映筑顧志遠 引用關係
作者(外文):Liao, Pen-cheChen, Ying-zhuGuh, Yuh-yuan
出版日期:2014
卷期:12:1
頁次:頁71-90
主題關鍵詞:誇大廣告產品知識產品評價Puffery advertisementsConsumer knowledgeProduct evaluation
原始連結:連回原系統網址new window
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  • 點閱點閱:21
科技的進步帶動多媒體蓬勃發展,廣告的呈現方式變得越來越多元化。為了使消費者留下深刻的印象,部份廣告主會使用誇大的廣告呈現方式,甚至讓誇大的議題引發討論。本研究探討誇大廣告對消費者產品評價之影響,並將媒體、廣告呈現方式、產品類型及產品知識納入研究變數,分析誇大廣告的效果。研究結果發現,當廣告來自專業雜誌時,誇大的廣告呈現方式將獲得較高的產品評價;而當廣告來自流行雜誌時,消費者對該產品的評價並無明顯差異。進一步將消費者產品知識納入分析,發現當誇大廣告出現在專業雜誌時,產品知識程度較高的消費者認為廣告是提供該產品新資訊,而給予較高的產品評價,但當誇大廣告出現在流行雜誌時,消費者認為廣告可能是要說服其購買該產品,而給予較低的產品評價。整體而言,誇大的廣告呈現方式能獲得較高的產品評價,且刊登於專業雜誌將產生加乘效果,但該產品的描述仍須有所依據,而非一昧地使用誇大來吸引消費者,才能使消費者信服並給予產品較高評價。
The presentation of advertisements becomes more variety as the technology has progressed rapidly. Some firms use puffery to make customer impressive and even more discussion about the topic. We have conducted the experiment to discuss about the influences of pufferies on consumers' product evaluation, including variables such as: media, advertisement context, product category and consumers' knowledge.The results reveal that advertising pufferies posted in professional magazines obtain higher product evaluation from consumers than the ones presented in popular magazines. Moreover, knowledgeable consumers consider gave higher product evaluation for pufferies because they considered that advertisements in professional magazines, even presented with exaggerations, are intended to provide new information about the product. Nevertheless, pufferies in popular magazines were perceived as advertisements that merely urge consumers to purchase therefore, receive lower produce evaluation.
期刊論文
1.Meyvis, T.、Janiszewski, C.(2002)。Consumers’ Beliefs about Product Benefits: The Effect of Obviously Irrelevant Product Information。Journal of Consumer Research,28(4),618-635。  new window
2.Carpenter, G. S.、Glazer, R.、Nakamoto, K.(1994)。Meaningful Brands from Meaningless Differentiation: The Dependence on Irrelevant Attributes。Journal of Marketing Research,31(3),339-350。  new window
3.Davis, L. L.(1985)。Effect of Physical Quality and Brand Labeling on Perception of Clothing Quality。Perceptual and Motor Skills,61(2),671-677。  new window
4.Ducoffe, R. H.(1995)。How Consumer Assess the Value of Advertising。Journal of Current Issues and Research in Advertising,17(1),1-18。  new window
5.Forsythe, S. M.(1991)。Effect of Private, Designer, and National Brand Names on Shoppers' Perception of Apparel Quality and Price。Clothing and Textiles Research Journal,9(2),6。  new window
6.Hutchinson, J. Wesley、Alba, Joseph W.(1991)。Ignoring Irrelevant Information: Situational Determinants of Consumer Learning。Journal of Consumer Research,18(3),325-345。  new window
7.Oliver, R. L.(1979)。An Interpretation of the Attitudinal and Behavioral Effects of Puffery。Journal of Consumer Affairs,13(1),8-27。  new window
8.Petty, R. E.、Cacioppo, J. T.(1979)。Effects of Forewarning of Persuasive Intent and Involvement on Cognitive Responses and Persuasion。Personality and Social Psychology Bulletin,5(2),173-176。  new window
9.Preston, I. L.(1998)。Puffery and Other “Loophole” Claims: How the Law's “Don't Ask, Don't Tell” Policy Condones Fraudulent Falsity in Advertising。Journal of Law and Commerce,18(1),49-114。  new window
10.Schwarz, N.(1994)。Judgment in a Social Context: Biases, Shortcomings, and the Logic of Conversation。Advances in Experimental Social Psychology,26,123-162。  new window
11.Wyer, R. S. Jr.、Gruenfeld, D. H.(1995)。Information Processing in Social Context: Implications for Social Memory and Judgment。Advances in Experimental Social Psychology,27,49-91。  new window
12.Xu, A. J.、Wyer, R. S., Jr.(2010)。Puffery in Advertisements: The Effects of Media Context, Communication Norms, and Consumer Knowledge。Journal of Consumer Research,37(2),329-343。  new window
13.Alba, Joseph W.、Hutchinson, John Wesley(1987)。Dimensions of Consumer Expertise。Journal of Consumer Research,13(4),411-454。  new window
14.Friestad, Marian、Wright, Peter(1994)。The Persuasion Knowledge Model: How People Cope with Persuasion Attempts。Journal of Consumer Research,21(1),1-31。  new window
15.Petty, Richard E.、Cacioppo, John T.(1986)。The elaboration likelihood model of persuasion。Advances in Experimental Social Psychology,19,123-205。  new window
16.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
學位論文
1.Van den Bergh, B. G.(1978)。A Comparative Effects Study of Advertising Puffery: An Experiment(博士論文)。University of Tennessee。  new window
圖書
1.Preston, I. L.(1975)。The Great American Blow-Up: Puffery in Advertising and Selling。Madison, WI:University of Wisconsin Press。  new window
2.Preston, I. L.(1996)。The Great American Blow-Up: Puffery in Advertising and Selling。Madison, WI:University of Wisconsin Press。  new window
3.Brehm, Jack W.(1966)。A Theory of Psychological Reactance。Academic Press。  new window
4.Searle, John R.(1969)。Speech Acts: An Essay in the Philosophy of Language。Cambridge University Press。  new window
圖書論文
1.Grice, H. P.(1967)。Logic and conversation。Syntax and Semantics 3: Speech Acts。New York:Academic Press。  new window
 
 
 
 
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