| 期刊論文1. | Gardner, W. L.、Cogliser, C. C.、Davis, K. M.、Dickens, M. P.(2011)。Authentic leadership: A review of the literature and research agenda。The Leadership Quarterly,22(6),1120-1145。 | 2. | 賴鳳儀、林鉦棽、錢書華(20100400)。轉化領導對服務品質影響效果之實徵分析:調節式路徑分析的運用。管理學報,27(2),169-184。 延伸查詢 | 3. | Fuller, J. B.、Marler, L. E.、Hester, K.、Frey, L.、Relyea, C.(2006)。Construed external image and organizational identification: A test of the moderating influence of need for self-esteem。Journal of Social Psychology,146(6),701-716。 | 4. | Kenny, D. A.、Judd, C. M.(1986)。Consequences of Violating the Independence Assumption in Analysis of Variance。Psychological Bulletin,99(3),422-431。 | 5. | Begley, T. M.、Lee, C.、Fang, Y.、Li, Jian-feng(2002)。Power distance as a moderator of the relationship between justice and employee outcomes in a sample of Chinese employees。Journal of Managerial Psychology,17(7/8),692-711。 | 6. | Gardner, W. L.、Avolio, B. J.、Luthans, F.、May, D. R.、Walumbwa, F. O.(2005)。"Can you see the real me?" A self-based model of authentic leader and follower development。The Leadership Quarterly,16(3),343-372。 | 7. | Day, David V.(2000)。Leadership development: A review in context。The Leadership Quarterly,11(4),581-613。 | 8. | Kernis, M. H.(2003)。Toward a conceptualization of optimal self-esteem。Psychological Inquiry: An International Journal for the Advancement of Psychological Theory,14(1),1-26。 | 9. | 林家五、王悅縈、胡宛仙(20121200)。真誠領導與仁慈領導對組織公民行為及主管忠誠之差異效果。本土心理學研究,38,205-256。 延伸查詢 | 10. | Lord, R. G.、Brown, D. J.(2001)。Leadership, values, and subordinate self-concepts。Leadership Quarterly,12(2),133-152。 | 11. | Vansteenkiste, M.、Neyrinck, B.、Niemiec, C. P.、Soenens, B.、De Witte, H.、Van den Broeck, A.(2007)。On the relations among work value orientations, psychological need satisfaction and job outcomes: A self-determination theory approach。Journal of Occupational and Organizational Psychology,80(2),251-277。 | 12. | Avolio, B.、Gardner, W.、Walumbwa, F.、May, D.、Luthans, F.(2004)。Unlocking the mask: a look at the process by which authentic leaders impact follower attitudes and behaviors。Leadership Quarterly,15(6),801-823。 | 13. | Burgess, T. P.(1994)。Service Breakdown and Service Recovery。The Police Journal,67(1),26-38。 | 14. | Chan, Simon C. H.、Mak, W. M.(2012)。Benevolent leadership and follower performance: The mediating role of leader-member exchange (LMX)。Asia Pacific Journal of Management,29(2),285-301。 | 15. | Walumbwa, Fred O.、Luthans, Fred、Avey, James B.、Oke, Adegoke(2011)。Authentically leading groups: The mediating role of collective psychological capital and trust。Journal of Organizational Behavior,32(1),4-24。 | 16. | Kamdar, D.、Van Dyne, L.(2007)。The joint effects of personality and Workplace social exchange relationships in predicting task performance and citizenship performance。Journal of Applied Psychology,92(5),1286-1298。 | 17. | Shamir, Boas、Eilam, G.(2005)。'What's your story?' A life-stories approach to authentic leadership development。The Leadership Quarterly,16(3),395-417。 | 18. | Dooley, R. S.、Fryxell, G. E.(1999)。Attaining decision quality and commitment from dissent: The moderating effects of loyalty and competence in strategic decision-making teams。Academy of Management Journal,42(4),389-402。 | 19. | Mullen, B.、Copper, C.(1994)。The relation between group cohesiveness and performance: An integration。Psychological Bulletin,115(2),210-227。 | 20. | Avolio, Bruce J.、Gardner, William L.(2005)。Authentic leadership development: Getting to the root of positive forms of leadership。The Leadership Quarterly,16(3),315-338。 | 21. | Carrillat, F. A.、Jaramillo, F.、Mulki, J. P.(2007)。The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents。International Journal of Service Industry Management,18(5),472-490。 | 22. | Gerstner, Charlotte R.、Day, David V.(1997)。Meta-analytic review of leader-member exchange theory: Correlates and construct issues。Journal of Applied Psychology,82(6),827-844。 | 23. | Tyler, T. R.、Lind, E. A.、Huo, Y. J.(2000)。Cultural values and authority relations: The psychology of conflict resolution across cultures。Psychology, Public Policy, and Law,6(4),1138-1163。 | 24. | Hofetede, Greet(1993)。Cultural constraints in management theories。Academy of Management Executive,7(1),81-94。 | 25. | Wieseke, J.、Ullrich, J.、Christ, O.、Van Dick, R.(2007)。Organizational identification as a determinant of customer orientation in service organizations。Marketing Letters,18(4),265-278。 | 26. | 蔡松純、鄭伯壎、周麗芳、姜定宇、鄭弘岳(20090300)。領導者上下關係認定與部屬利社會行為:權力距離之調節效果。中華心理學刊,51(1),121-138。 延伸查詢 | 27. | Ashkanasy, N. M.、O'Connor, C.(1997)。Value congruence in leader-member exchange。Journal of Social Psychology,137(5),647-662。 | 28. | Dorfman, P. W.、Howell, J. P.(1988)。Dimensions of National Culture and Effective Leadership Patterns: Hofstede Revisited。Advances in International Comparative Management,3(1),127-150。 | 29. | Edwards, Jeffrey R.、Lambert, Lisa Schurer(2007)。Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis。Psychological Methods,12(1),1-22。 | 30. | 朱國光、曾建榮、蔡蕙嬪(20140300)。以組織要素對服務傳遞影響服務品質之探討--以高雄市交通警察局為例。行銷評論,11(1),51-78。 延伸查詢 | 31. | Clark, R. A.、Hartline, M. D.、Jones, K. C.(2009)。The effects of leadership style on hotel employees' commitment to service quality。Cornell Hospitality Quarterly,50(2),209-231。 | 32. | Golden, T. D.、Veiga, J. F.(2008)。The impact of superior-subordinate relationships on the commitment, job satisfaction, and performance of virtual workers。The Leadership Quarterly,19(1),77-88。 | 33. | Kreiner, G. E.、Hollensbe, E. C.、Sheep, M. L.(2006)。On the edge of identity: Boundary dynamics at the interface of individual and organizational identities。Human Relations,59(10),1315-1341。 | 34. | Wang, H.、Sui, Y.、Luthans, F.、Wang, D.、Wu, Y.(2014)。Impact of authentic leadership on performance: Role of followers' positive psychological capital and relational processes。Journal of Organizational Behavior,35(1),5-21。 | 35. | Wong, C. A.、Spence-Laschinger, H. K.、Cummings, G. G.(2010)。Authentic leadership and nurses' voice behaviour and perceptions of care quality。Journal of Nursing Management,18(8),889-900。 | 36. | Hofstede, Geert(1980)。Motivation, Leadership, and Organization: Do American Theories Apply Abroad?。Organizational Dynamics,9(1),42-63。 | 37. | Muller, Dominique、Judd, Charles M.、Yzerbyt, Vincent Y.(2005)。When moderation is mediated and mediation is moderated。Journal of Personality and Social Psychology,89(6),852-863。 | 38. | Ilies, R.、Morgeson, F. P.、Nahrgang, J. D.(2005)。Authentic leadership and eudaemonic well-being: Understanding leader-follower outcomes。The Leadership Quarterly,16(3),373-394。 | 39. | Walumbwa, F. O.、Avolio, B. J.、Gardner, W. L.、Wernsing, T. S.、Peterson, S. J.(2008)。Authentic leadership: Development and validation of a theory-based measure。Journal of Management,34(1),89-126。 | 40. | Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing,66(1),33-55。 | 41. | Hogg, Michael A.、Terry, Deborah J.(2000)。Social Identity and Self-Categorization Processes in Organizational Contexts。Academy of Management Review,25(1),121-140。 | 42. | Farh, Jiing-Lih、Hackett, Rick D.、Liang, Jian(2007)。Individual-level cultural values as moderators of perceived organizational support-employee outcome relationships in China: Comparing the effects of power distance and traditionality。Academy of Management Journal,50(3),715-729。 | 43. | Rhoades, Linda、Eisenberger, Robert(2002)。Perceived organizational support: a review of the literature。Journal of Applied Psychology,87(4),698-714。 | 44. | Kirkman, Bradley L.、Chen, Gilad、Farh, Jiing-Lih、Lowe, Kevin B.、Chen, Zhen Xiong(2009)。Individual power distance orientation and follower reactions to transformational leaders: A cross-level, cross-cultural examination。Academy of Management Journal,52(4),744-764。 | 45. | Mackenzie, Scott B.、Podsakoff, Philip M.、Rich, Gregory A.(2001)。Transformational and transactional leadership and salesperson performance。Journal of the Academy of Marketing Science,29(2),115-134。 | 46. | 陳春希、高瑞新、湯雅云(20090600)。我國港務警政機構的人力資源管理實務、人力資本與服務品質關係之研究。人力資源管理學報,9(2),53-74。 延伸查詢 | 47. | Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。 | 48. | Seligman, Martin E. P.、Csikszentmihalyi, Mihaly(2000)。Positive psychology: An introduction。American Psychologist,55(1),5-14。 | 49. | George, E.、Chattopadhyay, P.(2005)。One foot in each camp: The dual identification of contract workers。Administrative Science Quarterly,50(1),68-99。 | 50. | 蔡維奇、吳姮憓(20011200)。組織服務氣候對服務品質的影響:以員工正面情緒表達為中介變項。臺大管理論叢,12(1),149-169。 延伸查詢 | 51. | Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。 | 52. | Spreng, Richard A.、Mackenzie, Scott B.、Olshavsky, Richard W.(1996)。A Reexamination of the Determinants of Consumer Satisfaction。Journal of Marketing,60(3),15-32。 | 53. | Sparrowe, Raymond T.、Liden, Robert C.(1997)。Process and Structure in Leader-Member Exchange。Academy of Management Review,22(2),522-552。 | 54. | Javidan, Mansour、Dorfman, Peter W.、de Luque, Mary Sully、House, Robert J.(2006)。In the eye of the beholder: Cross cultural lessons in leadership from project GLOBE。Academy of Management Perspectives,20(1),67-90。 | 55. | 高瑞新(20060900)。領導行為、組織氣氛與服務品質關係之研究--以高雄港務警察局為例。人力資源管理學報,6(3),95-117。 延伸查詢 | 56. | 孫思源、潘豐泉、林重均(20111200)。大學行政服務品質初探:領導行為、服務氣候及組織公民行為的效果。人力資源管理學報,11(4),1-22。 延伸查詢 | 57. | Liden, R. C.、Sparrowe, R. T.、Wayne, S. J.(1997)。Leader-member exchange theory: The past and potential for the future。Research in Personnel and Human Resources Management,15(1),47-119。 | 58. | 彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23(1),77-98。 延伸查詢 | 59. | Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。 | 60. | Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。 | 61. | Kelman, Herbert C.(1961)。Processes of Opinion Change。Public Opinion Quarterly,25(1),57-78。 | 62. | Mael, Fred A.、Ashforth, Blake E.(1992)。Alumni and Their Alma Mater: A Partial Test of the Reformulated Model of Organizational Identification。Journal of Organizational Behavior,13(2),103-123。 | 63. | Gagné, Marylène、Deci, Edward L.(2005)。Self-determination theory and work motivation。Journal of Organizational Behavior,26(4),331-362。 | 64. | Rego, Arménio、Sousa, Filipa、Marques, Carla、Cunha, Miguel Pina E.(2012)。Authentic leadership promoting employees' psychological capital and creativity。Journal of Business Research,65(3),429-437。 | 65. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。 | 66. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。 | 67. | Graen, George B.、Uhl-Bien, Mary(1995)。Relationship-based approach to leadership: development of leader-member exchange (LMX) theory of leadership over 25 years: applying a multi-level multi-domain perspective。The Leadership Quarterly,6(2),219-247。 | 68. | Ilies, Remus、Nahrgang, Jennifer D.、Morgeson, Frederick P.(2007)。Leader-member exchange and citizenship behaviors: A meta-analysis。Journal of Applied Psychology,92(1),269-277。 | 69. | Giallonardo, L. M.、Wong, C. A.、Iwasiw, C. L.(2010)。Authentic leadership of preceptors: Predictor of new graduate nurses' work engagement and job satisfaction。Journal of Nursing Management,18(8),993-1003。 | 70. | Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。 | 71. | Luthans, Fred、Church, Allan H.(2002)。Positive Organizational Behavior: Developing and Managing Psychological Strengths。Academy of Management Executive,16(1),57-75。 | 研究報告1. | Avolio, B. J.、Luthans, F.、Walumba, F. O.(2004)。Authentic leadership: Theory building for veritable sustained performance。Lincoln, NE:Gallup Leadership Institute, University of Nebraska-Lincoln。 | 學位論文1. | 林孟韋(2008)。印象管理、規避衝突、權力距離及非真誠效忠主管(碩士論文)。國立中正大學。 延伸查詢 | 2. | 許軒豪(2011)。影響華人社會多源評量結果接受態度因素之探討--以權力距離與華人傳統觀念為調節變項(碩士論文)。國立中央大學。 延伸查詢 | 3. | 蔡卓宇(2009)。轉換型領導對服務行為、服務品質與銷售業績的影響--以服務氣候為中介變項(碩士論文)。國立中央大學。 延伸查詢 | 圖書1. | Roberg, Roy R.、Kuykendall, Jack(1990)。Police Organization and Management: Behavior, Theory, and Processes。Brooks/Cole Publishing Company。 | 2. | Lord, R. G.、Brown, D. J.(2004)。Leadership Processes and Follower Self-Identity。Mahwah, NJ:Lawrence Erlbaum Associates。 | 3. | Erez, M.、Earley, P. C.(1993)。Culture, Self-identity and Work。New York:Oxford University Press。 | 4. | George, B.(2003)。Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value。Jossey-Bass。 | 5. | Cohen, Jacob、Cohen, Patricia(1983)。Applied multiple regression/correlation analysis for the behavioral sciences。Lawrence Erlbaum Associates。 | 6. | Wortzel, L. H.(1979)。Multivariate analysis。Prentice Hall。 | 7. | Hofstede, Geert H.(1980)。Culture's consequences: International differences in work-related values。Beverly Hills, California:Sage。 | 8. | Blau, Peter Michael(1964)。Exchange and Power in Social Life。John Wiley & Sons, Inc.。 | 9. | Bryk, Anthony S.、Raudenbush, Stephen W.(1992)。Hierarchical Linear Models: Applications and Data Analysis Methods。Sage Publications。 | 10. | Kreft, Ita G. G.、De Leeuw, Jan(1998)。Introducing Multilevel Modeling。Sage。 | 11. | Tajfel, Henri(1981)。Human Groups and Social Categories: Studies in Social Psychology。Cambridge University Press。 | 圖書論文1. | Luthans, F.、Avolio, B. J.(2003)。Authentic leadership development。Positive organizational scholarship: Foundations of a new discipline。San Francisco, CA:Berrett-Koehler。 | 2. | Kark, R.、Shamir, B.(2002)。The dual effect of transformational leadership: priming relational and collective selves and further effects on followers。Transformational and charismatic leadership: The road ahead。Oxford:Elsevier Science。 | 3. | Harter, S.(2002)。Authenticity。Handbook of positive psychology。Oxford:New York:Oxford University Press。 | 4. | Tajfel, H.、Turner, J. C.(1985)。The social identity theory of intergroup behavior。Psychology of Intergroup Relations。Chicago, IL:Nelson-Hall。 | 5. | Kernis, M. H.、Goldman, B. M.(2005)。From thought and experience to behavior and interpersonal relationships: A multicomponent conceptualization of authenticity。On building, defending, and regulating the self: A psychological perspective。New York:Psychology Press。 | 6. | Brislin, R. W.(1980)。Translation and content analysis of oral and written material。Handbook of cross-cultural psychology: Methodology。Boston, Massachusetts:Allyn and Bacon。 | |