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題名：以整合性方法決定企業資源規劃系統應用模組的導入順序
作者：謝秉蓉 引用關係
作者(外文)：Ping-Jung Hsieh
校院名稱：國立成功大學
系所名稱：企業管理學系碩博士班
指導教授：譚伯群
林清河
學位類別：博士
出版日期：2003
主題關鍵詞：能力集合擴展模式；模糊整數線性規劃；模糊集合理論；企業資源規劃；模糊規劃；Enterprise resource planning (ERP)；Fuzzy programming；Fuzzy integer linear programming；Competence set expansion model；Fuzzy set theory
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　　在現今許多公司以企業流程的觀念設計資訊架構時，企業資源規劃(ERP)已經儼然成為普遍的解決方案。雖然導入ERP可改進企業流程的運作，然而，由於它的高成本及複雜的導入過程，使得失敗的風險增加，為了避免導入失敗，導入前先有完整的計畫就顯得非常重要。在計畫導入時，由於可用資源有限，因此大多數的公司會考量各項因素以決定所需應用模組的導入順序。
　　因此，本論文有四個目的。第一，利用平衡計分卡的概念及傳統資訊科技評估方法，架構一個完整的ERP應用模組的評估方法。第二，提出一個Efficient Competence Set Expansion Model (ECSE)，由於它利用比先前研究更少的決策變數，因此可以較有效率的解決能力擴展問題。第三，提出一個整合的方法，此方法結合ERP應用模組的評估方法、ECSE模式、模糊集合理論、模糊整數線性規劃、模糊規劃，它可以同時解決多目標及資訊模糊環境下能力擴展問題，對於協助處理ERP應用模組導入順序的問題時，它不僅可以同時評估ERP的多項價值、選擇應用模組，並可以排列出被選擇的應用模組的導入順序，企業若依此順序執行導入過程，將可獲得最大利益。最後，本論文以一實例說明本論文提出之整合方法的應用價值。在本論文當中，雖然利用ERP應用模組導入順序的問題作為說明此整合方法的應用，但實際上，它仍可以適用於許多相似的能力擴展問題。
　　With the growing interest of many organizations in moving from functional to process-based IT infrastructure, enterprise resource planning (ERP) systems have become one of today’s most widespread IT solutions. While ERP systems have the “magic touch” to dramatically improve the performance of many companies’ business operations, they are also expensive, profoundly complex, and notoriously difficult to implement. The chance of failure, therefore, has always been high. In order to obtain the potential benefits and avoid serious pitfalls, firms must truly understand and address the planning issues. In the adoption stage of ERP implementation, there are more ERP modules that a firm tends to implement than those can be undertaken within the physical and financial constraints of a firm, so decisions must be made in determining an implementing priority for ERP modules.
　　Hence, there are four objectives in the dissertation. First, an ERP module evaluation method that incorporates the concept of balanced scorecard (BSC) into the traditional information technology (IT) evaluation method is proposed to evaluate the value of ERP modules. Secondly, an efficient competence set expansion (ECSE) model that can solve competence set expansion (CSE) problem more efficiently than prior studies is proposed. Thirdly, an integrated approach that combines the ERP module evaluation method, ECSE model, fuzzy set theory, fuzzy integer linear programming, and fuzzy programming is proposed to solve the problems that are formulated as multiobjective CSE models with fuzzy coefficients in the objective functions. The integrated approach is able to not only evaluate and select ERP modules but also provide the implementing orders on the selected modules, which can maximize a firm’s benefit from implementing them in order. Lastly, a real world example is illustrated to demonstrate the applicability of the proposed integrated approach. Although the decision-making problem of determining the implementing priority for ERP applications was illustrated in the dissertation, it is believed that it can be applied to similar CSE problems occurring in various organizations.
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