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題名：與供應商夥伴關係,外部供應鏈整合能力和經營績效關係之研究--以台灣資訊電子產業為例
作者：孫儷芳
作者(外文)：Li-Fang Sun
校院名稱：國立臺北大學
系所名稱：企業管理學系
指導教授：郭崑謨
方文昌
學位類別：博士
出版日期：2003
主題關鍵詞：夥伴關係；外部供應鏈整合能力；經營績效；partnerships；external supply chain integration competency；performance
原始連結：連回原系統網址new window
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由於競爭激烈、加上外在環境快速變動，企業不能再把自己當作獨立個體，因為現今的商業競爭已從企業個體間之對決，轉移為供應鏈對供應鏈之競爭。由於供應鏈整合可以改善企業內與企業間整體供應鏈網路之作業流程，使各環節在不論在成本、品質或效率上都能大大改進，驅使企業紛紛致力於建立自己的供應鏈體系，希望透過與供應鏈夥伴的有效整合、在最短時間內回應顧客需求，以獲致持久的競爭優勢。這樣的改變，使得製造商與供應商在傳統上的敵對關係，已逐漸被彼此相互依存的合作關係所取代。因此，企業開始與過去視為敵對的上、下游廠商合作，以獲得供應鏈整合的利益及優勢，而夥伴關係的建置便成為公司策略的有力支撐。由上可知，與供應商發展堅實的夥伴關係、強化供應鏈整合能力已成為企業之重要課題。
本文旨在從與供應商夥伴關係探討外部供應鏈整合能力與經營績效之關聯性。依據相關文獻以邏輯建立研究模式，針對夥伴關係(信任、彈性、承諾)、外部供應鏈整合能力(顧客導向、資訊整合、供應商整合、衡量整合)與經營績效(物流績效、財務績效)等研究變數，以台灣資訊電子產業為研究對象，採郵寄問卷蒐集資料，並以線性結構關係(LISREL)驗證研究模式。
研究發現彈性顯著影響顧客導向能力、承諾與資訊整合能力正相關、信任和承諾正向影響供應商整合能力，顧客導向、資訊整合、衡量整合能力與物流績效顯著正相關，供應商整合能力顯著影響企業之財務物績效，物流績效與財務績效顯著正相關，彈性直接影響企業之物流績效與財務績效，衡量整合能力直接影響供應商整合能力，外部供應鏈整合能力確在夥伴關係與經營績效間扮演中介效果，研究結果可供企業界作為建立夥伴關係與提昇整合能力之依據，以提昇經營績效、創造企業持久競爭優勢。
One of the most significant changes in the paradigm of business management is the fact that individual business no longer compete as solely autonomous entities, but rather as supply chains. Supply chain integration has been elevated to a strategy level for sustainable competitive advantage.
Based on theory, the research model of partnerships (trust, flexibility and commitment) — external supply chain integration competency(customer focused, information integration, supplier integration, measurement integration) — organizational performance(logistics performance, financial performance) was identified. A survey of information and electronic industry in Taiwan was undertaken in order to examine the research model, utilizing LISREL.
The results of this research can be summarized as follows: flexibility demonstrated a positive association with customer focused competency; a direct positive relationship between commitment and information integration competency was established; trust and commitment affect supplier integration competency; customer focused, information integration and measurement integration competency affect logistics performance; a direct positive relationship between supplier integration and financial performance; flexibility demonstrated a positive association with logistics and financial performance; and external supply chain integration competency plays a moderated role between partnerships and performance. The findings of this research can provide industry the reference to select the proper partnerships and supply chain integration competency to raise the performance and building sustained competitive advantage.
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