Reference
1.Alavi, M. (1997), KPMG Peat Marwick U.S.: One Giant Brain, Harvard Business School (Case), July 11
2.Alazmi, M. and Zairi, M. (2003), “Knowledge management critical success Factors”, Total Quality Management, Vol. 14, No. 2, PP. 199–204
3.Anton, D., and Anton, C. (2002), “ISO 9000: 2000 survival guide: 30 minutes to understand the process, Plastic Engineering, Vol. 58, No. 6, pp. 72-90.
4.Argote, L., McEvily, B. and Reagans, R. (2003), “Managing knowledge in organizations: An integrative framework and review of emerging themes”, Management Science, Vol. 49, No. 4, pp. 571-582
5.Argyis, C. and Schon, D.A. (1978), Organizational Learning: A theory of action perspective, Addison-Wesley, Reading, MA.
6.Arthur Anderson and The American Productivity and Quality Center (1996), The Knowledge Management Assessment Tool: External Benchmarking Version, The American Productivity and Quality Center, 1996 Winter
7.Athaide, G.A., Meyers, P.W., and Wilemon, D.L. (1996), “Seller-buyer Interactions during the Commercialization of Technological Process Innovations”, The Journal of Product Innovation Management, 13, pp. 406-422
8.Atherton, M.A. and Austin, P. (1996), “Experiences of ISO 9000 with small firms in building services”, Facilities, Vol. 14, No. 10/11, Oct/Nov., pp. 25-27
9.Awan, H.M. (2003), “An Evaluation of ISO 9000 Registration Practices: A Case Study of Sports Goods Industry”, Managerial Finance, Vol. 29, No. 7, pp. 109-134
10.Axelrod, M. (1975), “Ten essentials for good qualitative research”, Marketing News 8, pp. 10-11
11.Balasubramanian, P., Nochur, K., Henderson, J.C. and Kwan, M.M. (1999), “Managing process knowledge for decision support “, Decision Support Systems, Vol. 27, No. 1/2, p. 145
12.Basch, C.E. (1987), “Focus group interview: An underutilized research technique for improving theory and practice in health education”, Health Education Quarterly, 14, pp. 411-448
13.Bassi, L.J. (1999), “Measuring knowledge management effectiveness” In: J. Hermans (Ed.), The Knowledge Management Yearbook 1999–2000 (USA, Butterworth-Heinemann), pp. 422–427.
14.Beckett, A.J., Wainwright, C.E.R. and Bance, D. (2000), “Implementing an industrial continuous improvement system: a knowledge management case study”, Industrial management + Data System, 100, pp. 330-338
15.Bénézech, D., Lambert, G., Lanoux, B., Lerch, C. and Loos-Baroin, J. (2001), “Completion of knowledge codification: An illustration through the ISO 9000 standards implementation process”, Research Policy, Vol. 30, No. 9, pp. 1395
16.Boynton, R.P. and Zmud, R.W. (1984), “An assessment of Critical Success Factors”, Sloan Management Review, Vol. 25, No. 4, pp 17-27
17.Brancheau, J. C, Janz, B. D and Wetherbe, J.C. (1996), “Key issues in information systems management: 1994-95 SIM Delphi results’, MIS Quarterly, Vol. 20, No. 2, pp. 225-242
18.Bravener. L.C. (1998), “Quality records: Forever can be a mighty long time”, Computer Technology Review, Vol. 18, No. 10, pp. 38
19.Brown, A., van der Wiele, and Loughton, K (1998), “Smaller enterprises’ experiences with ISO 9000”, The International Journal of Quality & Reliability Management, Vol. 15, No. 3, pp. 273
20.Brown, J., and Duguid, P. (1991), “Organizational learning and communities of practice”, Organization Science, Vol. 2, pp. 40-57
21.Buckley, C. (1995), “Delphi: A methodology for preferences more than predictions”, Library Management, Vol. 16, No. 7, pp. 16-19
22.Burke, W.W. (1994), Organization development: a process of learning and change, Addison-Wesley, Reading, M.A.
23.Buttle, F. (1997), “ISO 9000: marketing motivations and benefits”, International Journal of Quality and Reliability Management, Vol. 14, No.9, pp. 936-47
24.Byrd, T.A., Cossick, K.L. and Zmud, R.W. (1992), “A synthesis of research on requirements analysis and knowledge acquisition techniques”, MIS Quarterly, Vol. 16, pp. 117-138
25.Carlsson, M. and Carlsson, D. (1996), “Experiences of implementing ISO 9000 in Swedish industry”, International Journal of Quality and Reliability, Vol. 13 No. 7, pp. 36-47
26.Chin, K. S., Tummala, V.M. Rao and K.M. Chan (2002), "Quality management practices based on seven core elements in Hong Kong manufacturing industries", Technovation, Vol. 22, pp. 213-230
27.Choi, Y.S. (2000), An Empirical Study of Factors Affecting Successful Implementation of Knowledge Management, University of Nebraska
28.Choo, F. (1996), “Auditors’ knowledge content and judgment performance: A cognitive script approach”, Accounting, Organizations and Society, Vol. 21, No. 4, pp. 339-359
29.Christian, A.D. and Seering, W.P., (1995), “A model of information exchange in the design process, ASME Design Engineering”, Vol. 83, No. 2, pp. 323-328
30.Ciampa, D. (1992), Total Quality, Addison-Wesley, Reading, M.A.
31.Cohendet, P. and Llerena, P. (2001), In: Proceedings of the Nelson and Winter Conference on Routines and the theory of the firms: the role of communities and communication. DRUID, Aalborg
32.Collyer, R. (1996), “Small firms and ISO 9000”, Training for Quality, Vol. 4, No. 1, pp. 37-39
33.Conti, T. (1999), “Vision 2000 : positioning the new ISO 9000 standards with respect to quality management models”, Total Quality Management, Vol. 10, No. 4&5, pp. 454-464
34.Couper, M. (1984), “The Delphi technique: characteristics and sequence model”, ANS Adv Nurs Sci., Vol.7, pp. 72-77
35.Cross, R. and Baird, L. (2000), “Technology is not enough: Improving performance by building organizational memory”, Sloan Management Review, Vol. 41, No. 3, pp. 69-78
36.Curtis, B., Kellner, M.I. and Over, J. (1992), “Process modeling”, Communications of the ACM, Vol. 35, No. 9, pp. 75-90
37.Daal, B. V., Hass, M., and Weggeman, M. (1998), “De the knowledge matrix: a participatory method for individual knowledge gap determination”, Knowledge and Process Management, 5 (4), pp. 255-263
38.Dale, B. and Cooper, C. (1992), Total Quality and Human Resources: An Executive Guide, Blackwell, Oxford
39.Dalkey, N. and Helmer, O. (1963), “An experimental application of the Delphi method to the use of experts”, Management Science, 9(3), pp. 458-67
40.Dalkey, N. C. (1972), “The Delphi Method: An Experimental Study of Group Opinion” In: Studies in the Quality of Life: Delphi and Decision-Making, Dalkey, N. C., Rourke, D. L., Lewis R., and Snyder D. (Editors), Lexington Books, Lexington, Massachusetts
41.Davenport, T. H. and L. Prusak (1998), Working Knowledge: How Organizations Manage What They Know, Boston: Harvard Business School Press
42.Davenport, T. H., De Long, D. W. and Beers, M. C. ( 1998), “Successful Knowledge Management Projects”, Sloan Management Review, pp.43-57,Winter
43.Davenport, T.H. and Bears, M.C. (1995), “Managing information about process”, Journal of Management Information System, Vol. 12, No. 1, pp57-80
44.Day, G., and Glazer, R. (1994), “Harnessing the marketing information evolution: Toward the market-driven learning organization”, In R. C. Blattberg, R. Glazer and J. D. C. Little, The marketing information revolution (pp. 270-288). Boston, MA: Harvard Business School Press.
45.Delbeq, A. L., Van de Ven, A. H. and Gustafson, D. H. (1975), Group Techniques for Program Planning: A Guide to Nominal Group and Delphi Processes. Scott, Foresman and Co., Glenview, Illinois
46.DeLong, D. W., Davenport, T. H., and Beers, M. C. (1997), “What is A Knowledge Management Project?”, Knowledge Project Report, Ernst & Young Center for Business Innovation, Feb. 17, 1997, pp.1-7.
47.Demarest, M. (1997), “Understanding knowledge management”, Long Range Planning, 30 (3), pp. 374-384
48.Dervitsiotis, K.N. (1999), “How to attain and sustain excellence with performance-based process management”, Total Quality Management, Vol. 10, No. 3, pp309-326
49.Devos, J.F., Guerrero-Cusumano, J.L. and Selen, W.J. (1996), “ISO 9000 in the Low Countries: reaching for new heights?” ,Business Process Re-engineering & Management Journal, Vol. 2 No.1, pp. 26-47
50.Dhaliwal, J. S. and Tung, L.L. (2000), “Using group support systems for developing a knowledge-based explanation facility”, International Journal of Information Management, Vol. 20, No. 2, pp. 131
51.Digman, L.A. (1990), Strategic Management: Concepts, Decisions, Cases, 2nd ed., Homewood, IL, Irwin
52.Drew, S. ( 1999), “Building Knowledge Management into Strategy: Making sense of a New Perspective”, Long Range Planning, 32(1), pp. 130-136
53.Dubbs, D. (1993), “ISO who”, Facilities and Design Management, Vol. 10, No. 10 , pp. 58-59
54.Earl, M. and Scott, I. (1998), What on Earth is a CKO?, London Business School, London. Fend, (1999), "The role of the chief knowledge manager", Fend Information, October, available at: http://www.fend.es/mailing/octb.html
55.Earl, M. J. (1996), “Knowledge as strategy” In L. Prusak, Knowledge in organizations (pp. 1-15), Newton, MA: Butterworth-Heinemann
56.Edmunds, H. (1999), The focus group research handbook, Thousand Oaks, CA: Sage
57.Erel, E. and Ghosh, J.B. (1997), “ISO 9000 implementation in Turkish industry”, International Journal of Operations & Production Management, Vol. 17, No. 12, pp. 1233-46
58.Fern, E.F. (1982), “Why do focus group work: a review and integration of small group process theories” in: A. Mitchell (Ed.), Advances in Consumer research, Vol. 9, pp. 445-451
59.Finneran, T. (1999), “A Component-Based Knowledge Management System”, Robert S. Seiner http://www.tdan.com/i009hy04.htm. Accessed 1 June 2002
60.French, W.L. and C.H. Bell Jr. (1999), “Organization development: Behavior Science interventions for organization improvement”, Upper Saddle River, NJ: PrenticeHall
61.Galup, S.D., Dattero, R. and Hicks, R.C. (2002), “Knowledge management systems: An Architecture for active and passive knowledge”, Information Resources Management Journal, Vol. 15, No. 1, pp. 22-27
62.Garrod, B. and Fyall, A. (2000), “Managing Heritage Tourism”, Annals of Tourism Research, 27(3), pp. 682-708
63.Garver, R. and Lucore, R. W. (1994), “Making ISO 9000 easy as A-B-C”, Telephone Engineer and Management, 98(3), pp. 46-48
64.Garvin, D. A. (1993), “Building a learning organization”, Harvard Business Review, July/August, pp. 78-91
65.Gold, A.H., Malhotra, A. and Segars, A.H. (2001), “Knowledge management: An organizational capabilities perspective”, Journal of Management Information Systems, Vol. 18, No. 1, pp. 185-214
66.Gordon, G.L., Kaminski, P.F., Calanton, R.J., and di Benedetto, C. A. (1993), “Linking customer knowledge with successful service innovation”, Journal of Applied Business Research, Vol. 9, pp. 129-139
67.Gore, C. and Gore, E. (1999), “Knowledge management: the way forward”, TOTAL QUALITY MANAGEMENT, Vol.10, No.4/5, pp.554-560.
68.Gottschalk, P. (2001), “Key issues in IS management in Norway: An empirical study based on Q methodology”, Information Resources Management Journal, Vol. 14, No. 2, pp. 37-45
69.Grant, R. M. (1996), “Toward a knowledge-based theory of the firm”, Academy of Management Executive, 17, pp. 109-122
70.Greengard, S. (1998), “How to make km a reality”, Workforce, 77(10), pp. 90-92
71.Gupta, A. and Govindarajan, V. (2000), “Knowledge Flows within Multinational Corporations”, Strategic Management Journal, Vol. 21, pp. 473-496.
72.Hammer, M., and Champy, J. (1993), Reengineering the Corporation, New York: Harper,1993
73.Hanpachern, C., Morgan, G.A. and Greigo, O.V. (1998), “An extension of the theory of Margin: a framework for assessing readiness for change”, Human Resource Development Quarterly, 9(4), pp. 339-350
74.Haversjo, T. (2000), “The financial effects of ISO 9000 registration for Danish companies”, Managerial Auditing Journal, pp. 47-52.
75.Hax, A.C. and Majluf, N.S. (1996), The strategy concept and process, Prentice-Hall International, Inc.
76.Haxel, G. (2001), “Foreword” In: K. Mertins, P. Heisig and J. Vorbeck (Eds.), Knowledge Management Best Practices In Europe: New York, Library of Congress Cataloging
77.Hedlund, G.. (1994), “A model of knowledge management and the N-form corporation”, Strategic Management Journal, Vol. 15, pp. 73-90
78.Heisig, P. (2001), “Business Process Oriented Knowledge Management” In: K. Mertins, P. Heisig and J. Vorbeck (Eds.), Knowledge Management Best Practices In Europe: New York, Library of Congress Cataloging, pp. 13 and 217
79.Henderson, J.C. and Sifonis, J.G. (1988.), “The Value Of Strategic IS Planning: Understanding Consisten”, MIS Quarterly, Vol. 12, No. 2, pp. 187-200
80.Henderson, J.C., Rockart, J.F. and Sifonis, J.G. (1984), “A planning methodology for integrating management support systems into strategic information systems planning”, Journal of Management Information Systems, Vol. 4, No. 1, pp. 5-24
81.Heng, M.S.H. (2001), “Mapping intellectual capital in a small manufacturing enterprise”, Journal of Intellectual Capital, Vol. 2, pp. 53-60
82.Heumer, L., Krogh, G. and Roos, J. (1998), “Knowledge and the concept of trust” In G. Krogh, J. Roos and D. Kleine, Knowing in firms, pp. 123-145, London: SAGE Publications Ltd.
83.Hoffer, J.A., George, J.F. and Valacich, J.S. (1996), Modern Systems Analysis and Design. Reading, MA: Benjamin/Cummings
84.Holsapple, C. and Luo, W. (1996), “A framework for studying computer support of organizational infrastructure, Information and Management”, Vol. 31, pp. 13-24
85.Holsapple, C. W. and Singh, M. (2001), “The Knowledge Chain Model: Activities for Competitiveness”, Expert Systems with Applications, 20(1), pp. 77-98
86.Holsapple, C. W.and Joshi, K. D. (2002), “Knowledge manipulation activities: results of a Delphi study”, . Information & Management, Vol. 39, No. 6, pp. 477
87.Holsapple, C.W. and Joshi, K.D. ( 2000), “An investigation of factors that influence the management of knowledge in organizations”, Journal of Strategic Information Systems, 2000 (9), pp.235-261
88.Holsapple, C.W. and Joshi, K.D. (2001), “Organizational knowledge resources”, Decision Support Systems, Vol. 31, No. 1, pp. 39
89.Holzner, B., and Marx, J. (1979), The knowledge application: the knowledge system in society, Boston: Allyn and Bacon
90.Huarng, F. (1998), “Integrating ISO 9000 with TQM spirits: a survey”, Industrial Management and Data Systems, Vol. 98, No. 8, pp. 373
91.Huarng, S. L., and Lin B.F. (1996), "ISO in Taiwan: a survey", Total Quality Management, 7(6), pp.681-90
92.Huber, G.. (1991), “Organizational Learning: The Contributing Processes and the Literatures”, Organization Science, Vol. 2, No. 1, pp. 88-115
93.Ichijo, K., Krogh, G. and Nonaka, I. (1998), “Knowledge enablers” In G. Krogh, J. Roos and D. Kleine, Knowing in firms (pp. 173-203), London: SAGE Publications Ltd
94.Idris, M.A., McEwan, W. and Belavendram, N. (1996), “The adoption of ISO 9000 and total quality management in Malaysia”, The TQM Magazine, Vol. 8, No.5, pp. 65-68
95.ISO (2000a), The ISO Survey of ISO 9000 and ISO 14000 Certificates – Ninth cycle, ISO. Geneva
96.ISO (2000b), ISO 9001:2000 Quality management systems – Requirements, ISO, Geneva
97.ISO (2000c), ISO 9004:2000 Quality management systems – Guidelines for performance improvement, ISO, Geneva
98.ISO/TC 176/SC 2 (1997), Quality Management Principles and Guidelines on their Application, ISO, Geneva
99.Jackson, B. (1985), “Build Customer Relationships That Last”, Harvard Business Review, November-December, pp. 120-128
100.Jeng, Y.C. (1998), “Performance evaluation of ISO 9000 registered companies in Taiwan”, The TQM Magazine, Vol. 10, No. 2, pp. 132
101.Johnson, D.R. and Creech, J.C. (1983), “Ordinal measures in multiple indicator models: a simulation study of categorization error”, Am. Soc. Rev., Vol. 48, pp. 398-407.
102.Jones, N.B., Herschel, R.T. and Moesel, D.D. (2003), “Using "knowledge champions" to facilitate knowledge management”, Journal of Knowledge Management, Vol. 7, No. 1, pp. 49-77
103.Jourbert, B. (1998), “ISO 9000: International Quality Standards”, Production and Inventory Management Journal, Second Quarter, pp.60-65.
104.Kangas, J., Alho , J. M., Kolehmainen ,0., and Mononen , A. (1998), “Analyzing Consistency of Experts’ Judgments - Case of Assessing Forest Biodiversity”, Forest Science 44(4), pp. 610-617
105.Kanji, G.K. (1999), “An innovative approach to make ISO 9000 standards more effective”, Total Quality Management, Vol. 9, No. 1, pp67-78
106.Kanji,G and Tambi, A.M.B.A. (1999), “Total Quality Management in UK Higher Education Institutions”, Total Quality Management, 10(1), pp. 129–153
107.Kaplan, R. and Norton, D. (1996), The Balanced Scorecard. Translating Strategy into Action, Harvard Business School Press, Boston, MA.
108.Kasten, M., Jacobs , M., and Van der Hell, R. (1993), “Delphi, the Issue of Reliability: A Qualitative Delphi Study in Primary Health Care in the Netherlands”, Technological Forecasting and Social Change, Vol. 44, pp. 315-323
109.Khan, M. K., and Hafiz, N. (1999), "Development of an expert system for implementation of ISO 9000 quality systems", Total Quality Management, 10(1), pp. 47-59
110.Kochtanek, T.R. and Hein, K.K. (1999), "Delphi Study of Digital Libraries", Information Processing & Management, Vol. 35, pp. 245-54.
111.Krackhardt, D. and Hanson, J. R. (1996), “Informal networks: The company”, In L. Prusak, Knowledge in organizations (pp. 37-50). Boston: Butter worth-Heinemann
112.Kuo, N. W. and Yu, Y. H. (1999), ”Policy and Practice: An Evaluation System for National Park Selection in Taiwan”, Journal of Environmental Planning and Management, 42(5), pp. 735-745
113.Kuratko, D. F, Goodale, J. C. and Hornsby, J. S. (2001), "Quality practices for a competitive advantage in smaller firms", Journal of Small Business Management; Milwaukee 39(4), pp. 293-311
114.Lange-Ros, E. de and Boer, H. (2001), “Theory and practice of continuous improvement in shop-floor teams”, International Journal of Technology Management, Vol. 22, pp. 344-358
115.Lank, E. (1997), “Leveraging invisible assets: the human factor”, Long Range Planning, 30 (3), pp. 406-412
116.Lee, J.H. and Kim Y.G. (2001), “A stage model of organizational knowledge management: a latent content analysis”, Expert Systems with Applications, Vol. 20, pp. 299-311
117.Lee, T.Y., Leung, H.K.N. and Chan K.C.C. (1999), “Improving quality management on the basis of ISO 9000”, The TQM Magazine, Vol. 11, No. 2, pp. 88-94
118.Lee, Y.T. (1998), “The development of ISO 9000 certification and the future of quality management – A survey of certified firms in Hong Kong”, International Journal of Quality & Reliability Management, Vol. 15. No. 2, pp. 162-77
119.Lee, S.M. and HongAn, S. (2002), “An enterprise-wide knowledge management system infrastructure”, Industrial Management and Data Systems, Vol. 102, No. 1/2, pp. 17-25
120.Leonard-Barton, D. (1995), Wellsprings of Knowledge, Boston Mass: Harvard Business School Press
121.Levett, G.P. and Guenov, M.D. (2000), “A methodology for knowledge management implementation”, Journal of Knowledge Management, Vol. 4, No. 3, pp. 258-269
122.Liebeskind, J. P. (1996), “Knowledge, strategy, and the theory of the firm”, Strategic Management Journal, 17, pp. 93-107
123.Liebowitz, J. (1999), “Information systems: Success or failure?”, The Journal of Computer Information Systems, Vol. 40, No. 1, pp.17-27
124.Liebowitz, J. (1999), “Key ingredients to the success of an organization’s knowledge management strategy”, Knowledge and Process Management, 6(1), pp. 37–40
125.Liebowitz, J., and Wilcox, L. C. (1997), Knowledge management and its integrative elements, Boston: CRC Press
126.Lim, D. and Klobas, J. (2000), “Knowledge management in small enterprises”, The Electronic Library, Vol.18, No. 6, pp. 420-432
127.Lim, K. K., Ahmed, P. K. and Zairi, M. (1999), "Managing for quality through knowledge management," Total Quality Management, 10(4/5), pp. 615-621
128.Linstone, H. A. and Turoff , M. (Editors) (1975), The Delphi Method: Techniques and Applications. Addison-Wesley, Reading, Massachusetts
129.Lipovatz, D., Stenos, F. and Vaka, A. (1999), “Implementation of ISO 9000 quality systems in Greek enterprises”, International Journal of Quality & Reliability Management, Vol. 16, No.6, pp. 534-51
130.Lozano, A. and Pacios, R. (1997), “ISO 9000 and the total quality management models”, Library Management, Vol. 18, No. 3, pp. 148
131.Macfarlane, M.L. (1996), “Eating the elephant one bite at a time”, Quality Progress, Vol. 29, No. 6; pg. 89-92
132.Maker, R.J., Cullinane, T.P., deWitte, P.S., Knappenberger, W.B., Perakath, B.A. and Wells, M.S. (1992), IDEF3 – process description capture method report, Information Integration for Concurrent Engineering (IICE), Armstrong Laboratory, Wright-Patterson AFB, OH.
133.Manasco,B (1999), “The Knowledge Imperative: Leverage it or Lose it”, http://webcom.com/quantera/empires5.html, Accessed 12 October 2002
134.McDonald, W.J. (1994), “Provider perceptions of focus group research use: a multicountry perspective”, Journal of the academy of marketing science, 22(3), pp. 265-273
135.Meegan, S. and Taylor, A. (1997), ”Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation”, International Journal of Quality and Reliability Management, Vol. 14, No. 2, pp. 100-117
136.Mendoza, G. A. and Prabhu ,R. ( 2000), “Development of a Methodology for Selecting Criteria and Indicators of Sustainable Forest Management: A Case Study of Participatory Assessment”, Environmental Management, 26(6), pp. 659-673
137.Meso, P. and Smith, R. (2000), “A resource-based view of organizational knowledge management systems”, Journal of Knowledge Management, Vol. 4, No. 3, pp. 224-234
138.Miles, R., Snow, C., Matthews, J., Miles, G., and Coleman, H. Jr. (1997), “Organizing in the knowledge age: anticipating the cellular form”, Academy of Management Executive, Vol. 11, No. 4, pp.7-24
139.Miller, A. and Cuff, W. (1986), “The Delphi Approach to the Mediation of Environmental Disputes”, Environmental Management, Vol. 19, pp. 321-330
140.Miller, M. (1993), “Enhancing Regional Analysis With the Delphi Method”, Review of Regional Studies, Vol. 23, pp. 191-212
141.Mittelstaedt, J. D, Harben, G. N. and Ward, W. A. (2003), " How small is too small? Firm size as a barrier to exporting from the United States?", Journal of Small Business Management, 41(1), pp. 68-84
142.Miyashiro, M. (1996), “Maintaining organizational memories”, The TQM Magazine, Vol. 8, No. 3, pp. 61
143.Mo, J.P.T. and Chan, A.M.S. (1997), “Strategy for the successful implementation of ISO 9000 in small and medium manufacturers”, The TQM Magazine, Vol. 9, No. 2, pp. 135-45
144.Monarchi, D.E., and Puhr, G.I. (1992), “A research typology for object-oriented analysis and design”, Communications of the ACM, Vol. 35, No. 9, pp. 35-47
145.Moorman, C. and Slotegraaf, RJ. (1999), T”he contingency value of complementary capabilities in product development”, Journal of Marketing Research, 36(2), pp. 239-257
146.Morey, D. (1998), “Knowledge Management Architecture”, http://www.brint.com/members/online/120205/kmarch/kmarch.html. Accessed 4 August 2002
147.Motwani, J., Kumar, A. and Cheng, H.C. (1996), “A roadmap to implementing ISO 9000”, International Journal of Quality & Reliability Management, Vol. 13, No.1, pp. 72-83
148.Munier, F. and Ronde, P. (2001), “The role of knowledge codification in the emergence of consensus under uncertainty: Empirical analysis and policy implications”, Research Policy, Vol. 30, No. 9, pp. 1537
149.Murno, M.C. and Wheeler, B.R. (1980), “Planning, critical success factors, and management’s information requirements”, MIS Quarterly, Vol. 4, No. 4, pp. 27-38
150.Nambisan, S., Agarwal, R. and Tanniru, M. (1999), “Organizational mechanisms for enhancing user innovation in information technology”, MIS Quarterly, Vol. 23, No.3, pp. 365-395
151.Nonaka, I. (1994), “A Dynamic Theory of Organization Knowledge Creation”, Organization Science, Vol. 5, No.1, Feb., pp.14-37
152.Nonaka, I. and Konno, N. (1998), “The Concept of ‘Ba’: Building a Foundation for Knowledge Creation”, California Management Review, Vol. 40, No. 3, pp. 40-54
153.Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company - How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, Oxford
154.Nonaka, I., Toyama, R., and Konno, N. (2000), “SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation”, Long Rang Planning, 33, pp. 5-34
155.O’Dell, C. and Grayson, C. (1998), “If only we knew what we know: identification and transfer of internal best practices”, California Management Review, Vol. 40, No. 3, pp. 154-174
156.Okland, J.S. (1995), Total Quality Management—Text with Cases, Oxford, Butterworth–Heinemann
157.O’Leary, D. E. (1998), “Knowledge management systems: converting and connection”, IEEE Intelligent Systems, May/June, pp. 30-33
158.Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A Conceptual Model of Service Quality and Its Implications for Future Research”, Journal of Marketing, 49, pp. 41-50
159.Pentland, B. T. (1995), “Information systems and organizational learning: the social epistemology of organizational knowledge systems”, Accounting, Management, and Information Technology, 6 (5), pp. 557-568
160.Pentland, B. T. (1995), “Information systems and organizational learning: the social epistemology of organizational knowledge systems”, Accounting Management and Information Technologies, 5 (1), pp. 1-21
161.Poksinska, B., Dahlgaard, J.J. and Antoni, M. (2002), “The state of ISO 9000 certification: a study of Swedish organizations”, The TQM Magazine, 14, pp. 297-306
162.Pool, S. W. (2000), “The learning organization: motivating employees by integrating TQM philosophy in a supportive organizational culture”, Leadership & Organization Development Journal, Vol. 21, Iss. 8; pg. 373
163.Porter, M. (1985), Competitive Advantage, New York: Free Press
164.Quinn, J. B., Anderson, P. and Finkelstein, S. (1996), “Leveraging intellect”, Academy of Management Executive, 10 (3), pp. 7-27
165.Quintas, P., Lefrere, P. and Jones, G. (1997), “Knowledge Management: a Strategic Agenda”, Long Range Planning, 30(3), pp. 385-391
166.Rajagopalan, N., and Spreitzer, G. M. (1996), “Towards a theory of strategic change: a multi-lens perspective and integrative framework”, Academy of Management Review, 22 (1), pp. 48-79
167.Rao, S.S., Ragu-Nathan, T.S. and Solis, L.E. (1997), “Does ISO 9000 have an effect on quality management practices? An international empirical study”, Total Quality Management, Vol. 8, No. 6, pp. 335-346
168.Robey, D., Boudreau, M. and Rose, G.M. (2000), “Information technology and organizational learning: a review and assessment of research”, Accounting Management and Information Technologies, Vol. 10, pp. 125-155
169.Romer, O. M. (1999), “Beyond the knowledge worker” In M. H. Zack, Knowing and strategy (pp. 69-76), Boston: Butterworth Heinemann
170.Rubenstein-Montano, B., J. Liebowitz, J. Buchwalter, D. McCaw, B. Newman, K. Rebeck and The Knowledge Management Methodology Team (2001), “A Systems Thinking Framework for Knowledge Management”, Decision Support Systems, Vol. 31, pp. 5-16
171.Ruggles, R. (1998), “The state of the notion: knowledge management in practice”, California Management Review, 40 (3), pp. 80-89
172.Russell, S. (2000), “ISO 9000:2000 and the EFQM excellence model:competition or co-operation?”, Total Quality Management, Vol. 11(4/5&6), pp. 657-665
173.Sackman, H. (1975), Delphi Critique: Expert Opinion, Forecasting, and Group Process, Lexington Books, Lexington, Massachusetts. Seabrook, C., 1989. Water Wars Take Shape Between Georgia
174.Sanchez, R. and Mahoney, J.T. (1998), “Modularity, flexibility and knowledge management in product and organization design”, Strategic Management Journal, Vol.17, Winter, pp. 63-76
175.Saunders, C.S. and Jones, J.W. (1992), “Measuring performance of the information systems function”, Journal of Management Information Systems, Vol. 8, No. 4, pp. 63-82
176.Scarbrough, J., Swan, J. and Preston, J. (1999), Knowledge Management: A Literature Review, CIPD, London
177.Schmidt, R.C. (1997), “Managing Delphi surveys using nonparametric statistical techniques”, Decision Sciences, Vol. 28, No. 3, pp. 763-774
178.Schmidt, R., Lyytinen, K., Keil, M. and Cule, P. (2001), “Identifying software project risks: An international Delphi study”, Journal of Management Information Systems, Vol. 17, No. 4, pp. 5-36
179.Selen, W. (2000), “Knowledge management in resource-based competitive environments: a roadmap for building learning organizations”, Journal of Knowledge Management, Vol. 4, No. 4, ,pp. 346-353
180.Sharkie, R. (2003), “Knowledge creation and its place in the development of sustainable competitive advantage”, Journal of Knowledge Management, Vol. 7, pp. 20-31
181.Shin, M., Holden, T. and Schmidt, R. A. (2001), “From Knowledge Theory to Management Practice: Towards an Integrated Approach”, Information Processing and Management, Vol. 37, pp. 335-355
182.Skyrme, D. (2000), “Knowledge Management: Making Sense of an Oxymoron”, http://www.skyrme.com/pubs/knwstrat.htm. Accessed 13 November 2002
183.Skyrme, D. and Amidon, D. (1999), “The knowledge agenda” In: J. Hermans (Ed.), The Knowledge Management Yearbook 1999–2000 (USA, Butterworth–Heinemann), pp. 108–125.
184.Sparrow, J. (2001), “Knowledge management in small firms”, Knowledge and Process Management, Vol. 8, No.1, pp. 3
185.Spender, J. C. (1996), “Making knowledge the basis of a dynamic theory of the firm”, Strategic Management Journal, 17, pp. 45-62
186.Steels, N. O. (2000), “Success factors for virtual libraries”, Wilton, 23(5), pp. 68–71
187.Stein, E.W. and Zwass, V. (1995), “Actualizing organizational memory with information systems”, Information System Research, Vol. 6, No. 2, pp. 85-117
188.Stephens, B. (1997), “Implementation of ISO 9000 or Ford’s Q1 Award: effects on organizational knowledge and application of TQM principles and quality tools”, The TQM magazine, 9(3), pp. 190-200
189.Swap, W., Leonard, D., Shields, M., Abrams, L. (2001), “Using mentoring and storytelling to transfer knowledge in the workplace”, Journal of Management Information Systems, Vol.18, No.1, pp. 95-114
190.Szulanski, G.( 1996), “Exploring internal stickiness: impediments to the transfer of best practice within the firm.”, Strategic Management Journal , Vol. 17 (Winter Special Issue), pp.27-43
191.Tampoe, M. (1996), “Motivating knowledge workers- The challenge for the 1990s”, In P. S. Myers, Knowledge management and organizational design (pp. 179-190), Boston: Butterworth-Heinemann
192.Tan, S. S., Teo, H. H., Tan, B. C. and Wei, K. K. (1998), “Developing a Preliminary Framework for Knowledge Management in Organizations”, in Proceedings of the Fourth Americas Conference on Information Systems, E. Hoadley and I. Benbasat (eds.), Baltimore, MD, August 1998, pp. 629-631
193.Tang, S.L. and Kam, C.W. (1999), “A survey of ISO 9001 implementation in engineering consultancies in Hong Kong”, International Journal of Quality & Reliability Management, Vol. 16, No.6, pp. 562-74
194.Teece, D. (1998), “Capturing value from knowledge assets: the new economy, markets for know-how and intangible assets”, California Management Review, Vol. 40, N0. 3, pp. 55-79
195.Tiwana, A. (2001), The Knowledge Management Toolkit: Practical Techniques For Building Knowledge Management System, Prentice Hall
196.Truch, E. (2001), “Managing personal knowledge: The key to tomorrow’s employability, Journal of Change Management”, Vol. 2, No. 2, pp.102-105
197.Trussler, S. (1998), “The rules of the game”, Journal of Business Strategy, Vol.19, No.1, pp.16-19
198.Tsoukas, H. (1996), “The firm as a distributed knowledge system: a constructionist approach”, Strategic Management Journal, 17, pp.11-25
199.Tucker, M.L., Meyer, G.D. and Westerman, J.W. (1996), “Organizational communication: Development of internal strategic competitive advantage”, The Journal of Business Communication, Vol. 33, pp. 51-70
200.Turban, E., Mclean, E., and Wetherbe, J.C. (2001), Information Technology for Management, John Wiley & Sons, INC
201.Turoff, M. and Hiltz, S. R. (1996), "Computer Based Delphi Processes" In Gazing into the Oracle: The Delphi Method and Its Application to Social Policy and Public Health, edited by Michael Adler and Erio Ziglio, pp. 56-88. London: Jessica Kingsley Publishers, 1996. Available at http://eies.njit.edu/~turoff/Papers/delphi3.html (last accessed March 16, 2003).
202.Tyson, S. (1999), “How HR knowledge contributes to organizational performance”, Human Resource management Journal, 9, pp. 42-52
203.van der Spek, R. and Spijkervet A. (1997), Knowledge management and its integrative elements, New York：CRC Press
204.Vloeberghs, D. and Bellens, J. (1996), "ISO 9000 in Belgium: experience of Belgian quality managers and HRM", European Management Journal , Vol. 14 No. 2, pp.207-211
205.Von Krogh, G.. (1998), “Care in knowledge creation”, California Management Review, Vol. 40, No. 3, pp. 133-153
206.Warkentin, M., Sugumaran, V. and Bapna, R. (2001), “E-knowledge networks for inter-organizational collaborative e-business”, Logistic Information Management, Vol. 14, pp. 149-162
207.Whitten, J.L. and Bentley, L.D. (1998), Systems Analysis and Design Methods, 4th ed. Boston: Irwin/McGraw-Hill
208.Wickert, A. and Herschel, R. (2001), “Knowledge-management issues for smaller businesses”, Journal of Knowledge Management, Vol. 5, No. 4, pp. 329-337
209.Wiig, K. M. (1996), On the Management of Knowledge—Position Statement, http://www.km-forum.org/what_is.htm, Accessed 10 December 2003
210.Wiig, K. M. (1995), Knowledge management methods, Arlington, Texas: Schema Press
211.Wiig, K. M. (1997), “Integrating intellectual capital and knowledge management, Long Range Planning, 30 (3), pp. 399-405
212.Wiig, K. M., de Hodg, R. and van der Spek, R. ( 1997), “Supporting Knowledge Management: A Selection of Methods and Techniques,” Expert Systems with Applications, Vol. 13, No. 1, , pp.15-27
213.Wiig, K.M. (1998), ”Perspectives on introducing enterprise knowledge management”, in Proceedings of the 2nd International Conference on Practical Aspects of Knowledge Management (PAKM98), Basel, Switzerland, 29-30 October.
214.Winter, S. G. (1987), “Knowledge and competency as strategic assets”, In D. J. Teece, The competitive challenge: Strategies for industrial innovation and renewal (pp. 159-184), Cambridge, MA: Ballinger Publishing Company
215.Withers, B. E. and Ebrahimpour, M. (2001), “Impact of ISO 9000 registration on European firms: A case analysis”, Integrated Manufacturing System, 12 (2), pp. 139-151
216.Wright Aeronautical Laboratory- AFWAL-TR-81-4023 (1981), IDEFO Function Modeling, Wright Aeronautical Laboratory, U.S. Air Force
217.Ying, L. G. and Kung, H. T. (2000), “Forecasting Up to Year 2000 on Shanghai’s Environmental Quality”, Environmental Monitoring and Assessment, 63(2), pp. 297-312
218.Yourdon, E. (1989), Modern Structured Analysis. Englewood Cliffs, NJ: Yourdon Press
219.Yung, W.K.C. (1997), “The values of TQM in the revised ISO 9000 quality system”, International Journal of Operations & Production Management, Vol. 17, No. 2, pp. 221-30
220.Zetie, S. ( 2002), “The Quality Circle Approach to Knowledge Management”, Managerial Auditing Journal, 17(6), pp. 317-321
221.Zuckerman, A. (2000), " Gaining added value from the year 2000 ISO 9000 revisions", World Trade, 13(2), pp. 60-62