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題名:不完美產品之最佳批量與品質改善策略
作者:陳慈慧
校院名稱:國立臺灣科技大學
系所名稱:工業管理系
指導教授:葉瑞徽
學位類別:博士
出版日期:2004
主題關鍵詞:不完美產品批量檢驗重製退化Imperfect qualityLot SizeInspectionReworkDeteriorate
原始連結:連回原系統網址new window
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在市場競爭激烈的現今,消費者對於產品品質的要求和消費者權益更加重視,故廠商通常會提供售後保證服務藉以增加消費者的信賴。然而,大多數的生產系統在生產過程中通常會受到外在因素干擾,或長時間使用而產生退化的現象,造成不良品的產生。若這些不良品售出給顧客,此時對提供售後保證服務的廠商而言,則會增加額外的成本負擔或面臨索賠的損失等。因此,本論文將針對會產生不完美產品的系統,分別就訂購或自製二方面建構EOQ/EPQ(經濟訂購批量/經濟生產批量)模式,以提供有效方法來提高整體品質水準,以減少售後所衍生的相關成本,進而增進廠商獲利及市場競爭力。對於訂購的產品,在包含不良品的情況下,利用檢驗方式將不良品篩除是個有效的品質管制工具。然而,在多數論文中都假設產品檢驗時間可忽略,這個假設有時並不符合實務情況,故本文加入了檢驗時間的考量,針對允許缺貨後補的訂購系統建構EOQ模式,並結合產品的篩除檢驗品質管制工具來控制產品品質水準,以求得廠商的最大利潤。其次是自製產品又分二方面來討論:首先考慮非退化的系統,本文針對固定比例的不良品的情況,利用一定速率的產品檢驗來檢測出不良品,並加以重製,建構成本模式並尋求最佳生產批量及最佳重製點;其次,針對退化生產系統,本研究將採用批量控制並提出last-K檢驗及重製不良品的策略,來減少不良品的產生及售出,在此模式下尋求最佳生產批量及最佳的檢驗數量,以逹到期望總成本最低。
Due to the highly competitive consumer market of today, consumers take account of their rights more serious than before. Hence, product warranty plays an important role in promoting their products to the market for the manufacturers. However, because variations may exist in production process or the production system might be deteriorate, the items of imperfect quality to be produced are inevitable. In case these imperfect items are released to the consumers, it will result in additional costs to the manufacturer. Moreover, these costs will increase as the quantity of defects increases. In order to reduce the total warranty cost, quality control methods are employed in this paper. We propose EOQ/EPQ models by considering the ordering and production system respectively.
1. For an ordering system, when some products manufactured or received are not of perfect quality, the production inspection is the most common remedy to be adopted to ensure the outgoing product quality. Most of the cases, the inspection time is usually assumed and simplified to be negligible. Unfortunately, this assumption may not be valid in practice. Under these circumstances, we propose an EOQ model with backordering, which incorporate the screen inspection and items are inspected at a certain rate. The objective here is to obtain the optimal lot size and the optimal level of backorders so that the total profit per item is maximized.
2. For a production system, it may be stable but with variation or will be deteriorate with time (or the quantity of items produced). However, the item of imperfect quality is inevitable. In this paper, we focus on the policy that avoiding the items of imperfect quality being released. First, when variation exists in the production system, we consider the situation that shortages are allowed and the system will produce a certain proportion of defective. Under these circumstances, the screen inspection is employed and the reworkable items are reworked at a certain rate. The objective here is to obtain the optimal lot size, the optimal level of backorders, and the optimal rework time such that the total cost per item is minimized. Secondly, for the deteriorate system, lot-sizing control, last-K inspection policy and reworking the items of imperfect quality are employed here to reduce the items of imperfect quality produced for the products sold with warranty. The objective is to fine the optimal lot size and the optimal quantity of inspection such that the total cost per item is minimized.
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